--- title: "Whippy Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Whippy Software - reviews, pricing plans, popular comparisons to other Onboarding products and more." source_url: "https://www.capterra.com/p/10006768/Whippy/" page_type: "product" language: "en" publication_date: "2026-10-19" --- # Whippy Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 19, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Whippy ## What is Whippy? Whippy helps businesses grow revenue without growing headcount — combining omni-channel tools for your team with AI agents that handle the rest. Whippy unifies messaging, automation, AI, and VoIP in one intelligent workspace that connects your people and systems. Manage SMS, email, and chat from a single inbox. Build campaigns, workflows, and sales sequences that sync with your CRM or database to trigger personalized actions automatically. Deploy customizable AI agents for recruiting, sales, reception, and engagement — they can read and write data, qualify leads or candidates, and execute workflows like real teammates. Whippy’s built-in VoIP system powers calls from desktop, mobile, or desk phones with IVR, voicemail, routing, and workflow triggers. One platform to communicate, automate, and scale with AI. ## What is Whippy used for? [Employee Communication Tools](https://www.capterra.com/employee-communication-tools-software/)[SMS Marketing](https://www.capterra.com/sms-marketing-software/)[Marketing Automation](https://www.capterra.com/marketing-automation-software/) Recognitions Shortlist Top alternative Featured Overall rating Based on 85 user reviews Reviews sentiment Positive 100% Neutral 0% Negative 0% Starting price $99 Usage Based, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... - Reputation Management / 2026 - SMS Marketing / 2026 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Whippy?[Manage this product listing](https://www.g2.com/products/whippy-whippy/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Whippy 4.9 (85) VS. [4.6 (5,322)](https://www.capterra.com/p/153140/Connecteam/reviews/) Starting Price $99 Usage Based, Per Month Starting Price $29 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (85) Ease Of Use 4.7 (5,322) Value For Money 4.8 (74) Value For Money 4.5 (5,079) Customer Service 4.9 (83) Customer Service 4.6 (5,093) ## Whippy alternatives [4.7 (709)](https://www.capterra.com/p/152997/BirdEye/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.6 (14,700)](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/reviews/) Starting price $14.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.2 (1,009)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars Highest Rated [Slack](https://www.capterra.com/p/135003/Slack/) [4.7 (24,244)](https://www.capterra.com/p/135003/Slack/reviews/) Starting price $8.75 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/135003/Slack/) [View all alternatives](https://www.capterra.com/p/10006768/Whippy/alternatives/) ## FAQs about Whippy Overview ### What problems does Whippy solve? Whippy solves slow, manual customer and candidate communication by combining mass texting, personalized campaigns, scheduled messages, forms, and automated follow-ups. Healthcare offices, recruiting teams, and service businesses use it to route leads, answer common questions, send multilingual messages, request reviews, manage multiple lines, and notify employees about assignments. Answer based on 27 reviews Overview ### Which roles and teams benefit most from Whippy? Whippy is most used by recruiting and employment teams that manage candidate outreach, follow-ups, and placement communication. Owners, franchisees, and general managers use it to oversee customer and staff messaging, while office and operations managers coordinate administrative workflows. Marketing teams support campaigns and maintain consistent contact communication. Answer based on 85 reviews Overview ### What company size and industries is Whippy built for? Whippy is built for SMBs to enterprise businesses, with small businesses representing 94% of reviewers and Staffing and Recruiting accounting for 73%. It also serves Human Resources organizations (9%), while enterprise customers make up 4% and midsize businesses 2% of reviewers. Answer based on 85 reviews Features and Usability ### What are the key features of Whippy? Whippy includes scheduled messaging for sending reminders, chat/messaging for direct communication, and SMS messaging for contacting associates, job seekers, or patients. Its mass texting supports personalized, individualized campaigns at high volume, while campaign analytics tracks campaign results and response activity. Answer based on 15 reviews Limitations ### Does Whippy have bugs or reliability issues? Whippy generally resolves platform issues quickly through responsive support, but some users encounter recurring notification and workflow annoyances. Teams describe occasional app logouts, duplicate alerts, and settings-related behavior that can interrupt daily messaging. Several reviewers attribute difficulties to configuration or user error, while others report stable, issue-free use. Answer based on 16 reviews Getting Started and Support ### What training and onboarding options does Whippy offer? Whippy provides live online training and webinars to help teams get started. Live online sessions support guided setup and direct instruction, while webinars offer scheduled group learning and feature walkthroughs for users who want structured training. Answer based on 3 reviews Getting Started and Support ### What customer support options does Whippy offer, and how do users rate the experience? Whippy offers email/help desk, FAQ/forum, a knowledge base, phone support, 24/7 live representatives, and chat. Users generally describe support as responsive, helpful, and hands-on, with quick answers, onboarding assistance, training, and willingness to address issues or feedback. One chat reviewer reports replies typically arriving within a minute. Answer based on 37 reviews Features and Usability ### How well does Whippy handle business texting and mass messages? Whippy supports business texting with mass campaigns, scheduling, automations, and shared inbox tools, though message management can need attention. Recruiting, healthcare, and service teams value imports, templates, translations, and automated replies, while some users report lost conversations, duplicate notifications, international texting limits, and awkward personalization in bulk sends. Answer based on 39 reviews Features and Usability ### What features does Whippy offer for business communication? Whippy offers a broad set of messaging, automation, campaign, translation, and API features that meet many business communication needs. Small business teams and recruiters find templates, scheduling, multiple lines, trigger responses, and forms practical, but advanced sequences and automations take training. Some users also want clearer feature announcements and more customization. Answer based on 27 reviews ## Features AI summary Based on 2,080 Onboarding reviews Capterra reviewers highlight these as the features buyers care about most when comparing Employee Communication Tools: - **Communication Management** (**55%** of reviewers rated this feature as critical) - **Employee Database** (**53%**) - **Mobile Access** (**63%**) Whippy supports **Communication Management**, which gives teams a central way to manage internal conversations and keep updates organized. However, it does not include **Employee Database** or **Mobile Access**. Instead, it offers **Chat/Messaging** (**56%**), a feature reviewers also rate highly. This can help businesses keep employees connected in real time, share updates faster, and improve day-to-day coordination across teams. Communication Management 4.8 (19) 84.21% of 19 reviewers that rated this feature as important or highly important Manage and track all internal and external communication conducted via calls, email, text, or chat Chat/Messaging 5.0 (27) 85.19% of 27 reviewers that rated this feature as important or highly important Communicate using direct chat or messages within the system Scheduled Messaging 4.9 (40) 75.00% of 40 reviewers that rated this feature as important or highly important Send individual or bulk text messages at predetermined times SMS Messaging 4.9 (26) 69.23% of 26 reviewers that rated this feature as important or highly important Send messages via SMS Mass Texting 5.0 (22) 68.18% of 22 reviewers that rated this feature as important or highly important Send messages to multiple subscribers at the same time Customizable Templates 4.8 (21) 95.24% of 21 reviewers that rated this feature as important or highly important Pre-designed layouts that can be customized to match preferences and requirements Whippy 65 features ### All Features - 2-Way Messaging: Send and receive text messages to communicate with clients or prospects in real-time - A/B Testing: Test multiple versions of emails, forms, content, or other campaign elements to gauge effectiveness - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Automated Responses: Automatic reply functionality for incoming messages - Campaign Analytics: Track and interpret campaign performance metrics - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Campaign Scheduling: Set campaign schedules by selecting start, pause, and end dates - Campaign Segmentation: Group campaigns by project, client, or campaign for better management. - Chat/Messaging: Communicate using direct chat or messages within the system - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Import/Export: Import and export data to and from software applications - Drip Campaigns: Send automated marketing emails based on user actions over a predetermined period - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Marketing: Create and send email blasts/campaigns - Email Templates: Pre-made examples and templates for emails - Email Tracking: Track delivered, received, and opened emails - Employee Directory: Access names, contact information, and roles of employees in a centralized repository - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Event Triggered Actions: Predefined actions automatically performed on the occurance of specific events - Interaction Tracking: Track interaction history by documenting conversations for contacts - Interview Scheduling: Plan, organize and set up the date, time and location of a candidate's individualized interview - Keyword Tracking: Track and monitor a specific set of keywords - Lead Capture: Automatically identify and save contact information of potential customers - Lead Qualification: Score a lead on their quality or likelihood to buy based on certain behaviors - Marketing Automation: Automate workflows and trigger campaigns based on customer actions - Mass Texting: Send messages to multiple subscribers at the same time - Message Personalization: Personalize text messages using templates and custom fields - MMS: Sending/receiving messages with multimedia content like images, audio, or video over a cellular network - Mobile Keywords: Unique word that contains letters or numbers that identifies specific campaigns - Multi-Campaign: Manage multiple campaigns in one system - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Channel Marketing: Coordinate marketing efforts across channels (email, landing pages, social media, etc.) - Multi-Language: Manage and support multiple languages - Open Rate Tracking: Track the number of open emails, messages, and texts for any campaign - QR Codes: Matrix barcode that stores information - Real-Time Analytics: Analyze and gain insights into data in real-time - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Reputation Management: Monitor and manage customers' perceptions about a business, product, or service - Response Management: Planning and managing of resources and procedures to mitigate the impact of events and incidents - Review Monitoring: Automatically monitor and receive alerts for any new online reviews - Review Request: Allows businesses to request reviews from their customers - ROI Tracking: Monitor conversion rates and analyze effectiveness and profitability of marketing efforts - Scheduled Messaging: Send individual or bulk text messages at predetermined times - Segmentation: Group leads or contacts based on their specific characteristics - Shortcodes: Short phone numbers that used to opt-in to SMS campaigns - SMS Marketing: Send promotional campaigns or transactional messages via text messages - SMS Messaging: Send messages via SMS - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Text-to-Win: Messaging system designed for contests and sweepstakes - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Widgets: An extended application or connector that enables users to perform additional services with their current set of tools - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.8 (85) 4.8 Based on 85 reviews ## Pricing Value for money 4.8 (74) Basic $99.00 Usage Based,Per Month Value for money 4.8 (74) 4.8 Based on 74 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.9 (83) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.9 (83) 4.9 Based on 83 reviews ## User reviews Overall rating 4.9 Based on 85 reviews Filter by rating Counts reflect reviews available in this feed. 5(76) 4(9) 3(0) 2(0) 1(0) Mentioned topic Recent reviews first, then most helpful MM Marketing Manager Marketing Manager Used the software for: Less than 1 year ### "AI intake that works, backed by a great team" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 5, 2026 Very positive. We use Whippy for intake at our law firm, and between the AI outbound calls, texting, and automations, our speed to lead has improved dramatically. We also have a ton of metrics set up to learn from this system. Pros The AI intake outbound calling has been a game changer for our law firm. It reaches new leads fast, asks the right screening questions, and hands our team clean summaries, so potential clients get contacted in minutes instead of sitting in a queue. Texting, automations, and the inbox all work well together too. And the support is the best part: \[sensitive content hidden\] has been outstanding building this out for us. He answers every question, takes feedback seriously, and implements updates quickly. Cons There is a small learning curve to setting up and updating the automations. \[sensitive content hidden\] has been a huge help in doing this for our firm. OM Operations Manager Operations Manager Used the software for: Less than 1 year ### "\[sensitive content hidden\] is Incredible" 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 May 11, 2026 Pros The responsiveness of the team. \[sensitive content hidden\] has a been a huge help with onboarding our account and making sure we are set up for success! Cons it's a bit complicated when moving from a software with zero automation. A lot of things to learn to make sure we are using it to its fullest. PR President President Used the software for: 3-5 years ### "President / Owner" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 22, 2026 It's been very good, we're only scratching the surface of what we can do with Whippy so I'm excited we're training our staff to be more effective. Pros Very professional team who helps whenever there is an issue. Customer service and training is amazing. They never hesitate to jump on a call to help and this sets Whippy apart from everyone else out there. Cons I can't think of anything that makes me think any less of Whippy. Perhaps they can arrange hour meetings by default instead of 30 minutes sessions. RE Recruiter Recruiter Used the software for: 1-3 years ### "Training for Whippy" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 22, 2026 its a great tool to use when used correctly I was able to learn new tools and be abe to avoid mistakes Pros \[sensitive content hidden\] did amazing educating me with alot of features i had no idea we can use She was able to train is with patience and accuracy shes just great!!! Cons well that we still cant figure out te reason i was able to send 10,,000 plus messages when we dont have that amount of people in q4 OW Owner Owner Used the software for: 3-5 years ### "Whippy Help" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 14, 2026 I have always had wonderful experiences when I reached out for help. I leave with great ideas to implement! They will help with anything that I ask of them. Pros They respond so quickly and are ALWAYS happy to help with any issue that we might have. They resolve the issue and give me great feedback for what things I could change to make things better for us. Cons We have used a few different texting services in the past 10 years. Whippy has been #1 in customer service and help. We love the service they offer! JT B. Franchise Owner Used the software for: 1-3 years ### "Whippy is great!" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 3, 2026 Pros Whippy's support, and specifically Ariana's coaching and consultation, is their best asset. While the product itself is great... the responsiveness to questions, adjustments, changes is top notch. Cons I wish the interface was a little less complicated... its very robust with lots of options... but for some, that makes it a little harder to navigate. DO Director of Office Operations Director of Office Operations Used the software for: 3-5 years ### "A Game Changer for communication in the Staffing world" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 4, 2026 Ariana Pacheco has been an absolute game changer for our company. She has been assisting us with Whippy and has gone above and beyond in helping us successfully manage three Whippy accounts across four offices. Ariana has played a key role in helping us create high-quality, effective campaigns while also educating our team on all aspects of Whippy and the tools available to us. I especially appreciate her thoughtful suggestions on new tools and features we hadn’t previously taken advantage of — tools that I can already see will be a huge asset to our business moving forward. Ariana is always available, incredibly responsive, and genuinely eager to help with any questions or challenges we have. I honestly can’t imagine where our business would be without Whippy — and without Ariana as our guide. She has been an invaluable partner in our success. Pros Whippy has been a game changer for our staffing agency. It helps our offices stay connected with associates, manage client communication efficiently, and keep everything organized in one place. The platform has significantly improved our responsiveness and follow-up, making it an essential part of our daily operations. Cons We’re still discovering features we weren’t previously using, so it takes time to fully maximize everything Whippy offers. OW Owner Owner Used the software for: 1-3 years ### "Happy Customer" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 30, 2026 Great experience so far and we have only just now scratched the surface of its capabilities! The training and customer service has been excellent. Pros Whippy has been great for keeping in touch with our employees! The level of customer service that Whippy provides is next level! Cons This isn't really a Whippy thing but it's hard to find the time to learn everything there is to learn about Whippy's capabilities. Renee A. Franchise owner Used the software for: Less than 1 year ### "Whippy Transition" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 January 30, 2026 It has been extremely easy to make the change. They are very responsive and authentic to work with, enjoy working with \[sensitive content hidden\] Pros The intro demonstration call was amazing! Had us sold with that, but then the setup with \[sensitive content hidden\] was detailed and explained every step of the way. Her training was thorough, she answered our questions we before we could ask. \[sensitive content hidden\] has been very responsive to all our needs. Cons almost too many tools in the setting area, but we're learning. We did have some glitches transferring our messages from our previous platform, but I don't think that was a Whippy issue. MD Max D. Vice President Used the software for: 3-5 years ### "Whippy Tops Them All" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 December 19, 2025 My overall experience with Whippy has been excellent and I would highly recommend it to anyone looking for an all in one communication platform. Pros Whippy is an intuitive product that streamlines the communication process with employees and candidates. The value that you get from Whippy is well worth cost when compared to competitors. The platform is easy and user-friendly for setting up outreach to individuals or mass messaging. Cons I do not have any areas where Whippy has underperformed over the past 3 years. When an issue arises the Whippy Help desk is extremely quick at identifying and resolving it. [View all Reviews](https://www.capterra.com/p/10006768/Whippy/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Connecteam vs Whippy](https://www.capterra.com/compare/153140-10006768/Connecteam-vs-Whippy)