# Whippy Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Whippy the right Employee Communication Tools solution for you? Explore 83 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/10006768/Whippy/reviews --- Whippy 4.9 (83) [View alternatives](https://www.capterra.com/p/10006768/Whippy/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Whippy Ease of use 4.8 Customer Service 4.9 ## Pros and Cons in Reviews ET Eva T Lead RecruiterStaffing and Recruiting, 51 - 200 employeesUsed the software for: 6-12 months. “Helps streamline the hiring process and gave me hours of time back in a day so I can maximize profits.“ December 2, 2025 BM Brandon M FranchiseeStaffing and Recruiting, 2 - 10 employeesUsed the software for: More than 2 years. “The only glitch I could see is that occasionally the app will logout and if I am at home, it's tough to get the password from my work computer.“ November 12, 2025 GW Gerette W Director of Office OperationsStaffing and Recruiting, 11 - 50 employeesUsed the software for: More than 2 years. “She has been assisting us with Whippy and has gone above and beyond in helping us successfully manage three Whippy accounts across four offices.“ January 23, 2026 SL Sanita L Director of OperationsStaffing and Recruiting, 2 - 10 employeesUsed the software for: 1-2 years. “For example when you send out mass texts the system deletes all the first names of everyone the message was sent to and you have to manually re-enter everyone's names individually.“ August 27, 2025 RM Riley M Employment SpecialistStaffing and Recruiting, 2 - 10 employeesUsed the software for: More than 2 years. “I like that there are so many options and resources for communication with candidates. Whether that is through a campaign, a sequence or a basic text!“ August 26, 2025 AI Ami I OwnerStaffing and Recruiting, 2 - 10 employeesUsed the software for: 1-2 years. “This isn't really a Whippy thing but it's hard to find the time to learn everything there is to learn about Whippy's capabilities.“ January 23, 2026 JJ Jennifer Scarpantonio J HR Operations ManagerStaffing and Recruiting, 2 - 10 employeesUsed the software for: 1-2 years. “I like the scheduling and automations with forms.“ November 12, 2025 SL Sanita L Director of OperationsStaffing and Recruiting, 2 - 10 employeesUsed the software for: 1-2 years. “We have contacted the help line multiple times and this seems to still be an issue.“ August 27, 2025 ## Showing most helpful reviews Showing 1-25 of 83 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Renee A. Franchise owner Staffing and Recruiting Used the software for: Less than 6 months ### "Whippy Transition" January 23, 2026 5.0 It has been extremely easy to make the change. They are very responsive and authentic to work with, enjoy working with \[sensitive content hidden\] Pros The intro demonstration call was amazing! Had us sold with that, but then the setup with \[sensitive content hidden\] was detailed and explained every step of the way. Her training was thorough, she answered our questions we before we could ask. \[sensitive content hidden\] has been very responsive to all our needs. Cons almost too many tools in the setting area, but we're learning. We did have some glitches transferring our messages from our previous platform, but I don't think that was a Whippy issue. Switched from [TextUs](https://www.capterra.com/p/154507/TextUs/) cost and will not e migrated in our new system Review Source VW Vince W. President Staffing and Recruiting Used the software for: 2+ years ### "President / Owner" April 20, 2026 5.0 It's been very good, we're only scratching the surface of what we can do with Whippy so I'm excited we're training our staff to be more effective. Pros Very professional team who helps whenever there is an issue. Customer service and training is amazing. They never hesitate to jump on a call to help and this sets Whippy apart from everyone else out there. Cons I can't think of anything that makes me think any less of Whippy. Perhaps they can arrange hour meetings by default instead of 30 minutes sessions. Switched from [TextUs](https://www.capterra.com/p/154507/TextUs/) Could not text in bulk only in bits and pieces. platform was outdated and clunky Review Source GS Grant S. Recruiting Manager Staffing and Recruiting Used the software for: Less than 6 months ### "Review" September 13, 2023 4.0 Pros The product is easy to use and the job board automation is great. Would like more customization for sending different messages during and outside of business hours Cons A few features that are missing that I have reported to the team. But for the most part they are quick at making changes. Reason for choosing Whippy Job board automation, the technology, notifications, customer support Review Source GW Gerette W. Director of Office Operations Staffing and Recruiting Used the software for: 2+ years ### "A Game Changer for communication in the Staffing world" January 23, 2026 5.0 Ariana Pacheco has been an absolute game changer for our company. She has been assisting us with Whippy and has gone above and beyond in helping us successfully manage three Whippy accounts across four offices. Ariana has played a key role in helping us create high-quality, effective campaigns while also educating our team on all aspects of Whippy and the tools available to us. I especially appreciate her thoughtful suggestions on new tools and features we hadn’t previously taken advantage of — tools that I can already see will be a huge asset to our business moving forward. Ariana is always available, incredibly responsive, and genuinely eager to help with any questions or challenges we have. I honestly can’t imagine where our business would be without Whippy — and without Ariana as our guide. She has been an invaluable partner in our success. Pros Whippy has been a game changer for our staffing agency. It helps our offices stay connected with associates, manage client communication efficiently, and keep everything organized in one place. The platform has significantly improved our responsiveness and follow-up, making it an essential part of our daily operations. Cons We’re still discovering features we weren’t previously using, so it takes time to fully maximize everything Whippy offers. Switched from [Zipwhip](https://www.capterra.com/p/165106/Zipwhip/) Heard positive things regarding Whippy and it's capabilities Review Source JT B. Franchise Owner Staffing and Recruiting Used the software for: 1-2 years ### "Whippy is great!" February 20, 2026 5.0 Pros Whippy's support, and specifically Ariana's coaching and consultation, is their best asset. While the product itself is great... the responsiveness to questions, adjustments, changes is top notch. Cons I wish the interface was a little less complicated... its very robust with lots of options... but for some, that makes it a little harder to navigate. Switched from [TextUs](https://www.capterra.com/p/154507/TextUs/) features, and quality were a lot better than textemall Review Source Angelique W. Employment Specialist Payroll Admin Staffing and Recruiting Used the software for: Less than 6 months ### "“Sit Down, Be Humble - \[sensitive content hidden\] Got Whippy Covered!" August 26, 2025 5.0 My overall experience with Whippy was very positive. The platform itself is easy to use and straightforward, and \[sensitive content hidden\] made the entire process even better by clearly explaining everything step by step. She was professional, patient, and very knowledgeable. The only thing I’d like to see improved is the limitation on credits, but overall, I feel confident and satisfied with the experience. Pros What I liked most about Whippy was how simple and user-friendly it is. \[sensitive content hidden\] did a wonderful job walking me through everything step by step. She explained it so clearly that it felt easy to navigate and understand. Thanks to her, something that could have felt complicated was made straightforward and stress-free. Cons What I liked least about Whippy is that there are limited credits. \[sensitive content hidden\] was absolutely great, but I wish the platform offered more flexibility with credits. Switched from [Emitrr](https://www.capterra.com/p/215815/Emitrr/) We made the switch from Emitrr because of the difference in customer service and the quality of AI support. With Whippy, the AI assistance makes it so much easier to engage with associates, answer their questions about applying for jobs, and ultimately save us recruiters valuable time. That combination of strong customer service and practical AI tools was exactly what we were looking for. Review Source BN Bill N. Office Manager Staffing and Recruiting Used the software for: 1-2 years ### "Productive communication tool and the best customer support. " August 26, 2025 5.0 The customer support staff is the best. Answers to my many questions about some of the advanced features of Whippy (sequences, automations, campaigns) have been quick, often swiftly accompanied by offers of one-on-one support. Pros It's an incredibly rich environment full of useful features that helps us initiate, engage, and maintain communication with job seekers, candidates, and employees. Cons While the general messaging portal is intuitive and simple, much of the more advanced features can be quite complex and require lots instruction, trial and error, and/or support from the CSR team. Alternatives considered [Text Request](https://www.capterra.com/p/167015/Text-Request/)[Voxie](https://www.capterra.com/p/230480/Voxie/) Reason for choosing Whippy It was recommended by other Express offices. Switched from [Zipwhip](https://www.capterra.com/p/165106/Zipwhip/) Zipwhip discontinued offering their SMS product. Review Source Greg G. Owner, Operations Manager Staffing and Recruiting Used the software for: 2+ years ### "Great features, Great support" August 19, 2025 5.0 Great. They've become an important part of how we do business each day. Wish more companies would follow up like Whippy to help us get the full value of their products Pros Super easy to use and learn, very strong on-going support, consistently developing new features and helps us understand use cases for them Cons Nothing comes to mind (which seems rare these days) - If have questions or concerns I reach to them. They make scheduling calls and training easy Switched from [TextUs](https://www.capterra.com/p/154507/TextUs/) Whippy had better features that Text'Us did not offer - Whippy seems invested in my industry Review Source HC Hannah C. Owner Staffing and Recruiting Used the software for: 2+ years ### "Whippy Help" April 10, 2026 5.0 I have always had wonderful experiences when I reached out for help. I leave with great ideas to implement! They will help with anything that I ask of them. Pros They respond so quickly and are ALWAYS happy to help with any issue that we might have. They resolve the issue and give me great feedback for what things I could change to make things better for us. Cons We have used a few different texting services in the past 10 years. Whippy has been #1 in customer service and help. We love the service they offer! Review Source KL Karen L. Recruiter Human Resources Used the software for: 1-2 years ### "Training for Whippy" April 20, 2026 5.0 its a great tool to use when used correctly I was able to learn new tools and be abe to avoid mistakes Pros \[sensitive content hidden\] did amazing educating me with alot of features i had no idea we can use She was able to train is with patience and accuracy shes just great!!! Cons well that we still cant figure out te reason i was able to send 10,,000 plus messages when we dont have that amount of people in q4 Review Source RM Riley M. Employment Specialist Staffing and Recruiting Used the software for: 2+ years ### "Whippy Review " August 26, 2025 5.0 I really enjoyed working with \[sensitive content hidden\]. She was so knowledgeable about Whippy, what programs/tools would be most beneficial to me, and it is so easy to navigate and access. Pros I like that there are so many options and resources for communication with candidates. Whether that is through a campaign, a sequence or a basic text! Cons N/A - everything is very easy and useful! I like how we can add signatures and mess around with different features until we find what works best. Review Source VR Verified Reviewer Owner Staffing and Recruiting Used the software for: Less than 6 months ### "Support team that sets you up for success!" October 29, 2025 5.0 Pros We are excited about the efficiencies we will receive as we leverage Whippy! The training provided by the Whippy team and \[sensitive content hidden\] has been incredible! Cons My biggest hesitation with Whippy is the one-year contractual requirement. That said - we wanted to give it a test drive. The onboarding support has been great! Switched from [Salesdrive](https://www.capterra.com/p/186752/salesdrive/) Looking for the increased functionality Review Source RB Robyn B. Marketing Staffing and Recruiting Used the software for: Less than 6 months ### "My Issues are Important to Them" August 28, 2025 4.0 The Whippy team has been super supportive - I am grateful for all of the help they have provided to our team. Pros Customer Service is very important to us. I do not want to wait days to get help. I also want to speak with the person who can help - not just have someone take a message and pass my request on to the person who can help. I understand transitions can be difficult and there will always be glitches, but the way your team has supported us is top-notch! Thank you so much for not blowing off our requests but rather addressing them in the moment! Cons As the Admin, I would like a little more control over the details - like assigning templates to specific users. Switched from [Emitrr](https://www.capterra.com/p/215815/Emitrr/) Customer Service and the opportunity for AI Review Source LT Lily T. Biller Medical Practice Used the software for: 1-2 years ### "Whippy has saved us 40+ hours a week " March 17, 2024 5.0 We have save 40+ hours a week, dramatically increased reviews and patient retention and we get to new leads in seconds 24/7. It’s been an amazing experience for our office and other practices we have referred. Pros All the automations! We can automate reminders, follow ups, positive review generation, after hours responses, surveys. The AI is amazing it auto translates since our patients speak many different languages and stores those language preferences for mass messaging or auto responses. The AI auto responses are huge for us as it auto responds to our frequently asked questions. We also use their chat bot to help route potential leads to the right person. The customer support is also amazing and they have helped build customer features for our office. Cons The only thing would just be more visibility on new features since so many are pushed out. Review Source EC Elena C. Recruiter Staffing and Recruiting Used the software for: 1-2 years ### "Whippy is easy and helpful" January 3, 2024 5.0 Pros Whippy is very user friendly, easy to use, and if you don't understand how to use some of their features, a representative is very quick to help you! Cons The only downside is that Whippy does what we tell it to do and sometimes, user errors can occur. Review Source MM Mya M. Front Office Coordinator Staffing and Recruiting Used the software for: 6-12 months ### "Whippy is Awesome!" September 13, 2023 5.0 Whippy has saved us so much time with automations and we look forward to saving more time when we have scheduling automations integrated. Pros I love how easy it is to use as well as the tools to send out campaigns and use automations. Cons I think many people/messages get lost when we have so many coming in and are not able to look through every single one or they sit in there for several days. Review Source AY Angela Y. Office Manager Staffing and Recruiting Used the software for: 6-12 months ### "Easy to use and worth it!" September 13, 2023 5.0 My overall experience has been great! The team is always so helpful and the platform is easy to use and navigate. The Whippy team is always taking feedback and looking for ways to improve. Pros Customer Service is incredible! The team is always available to assist you with any questions and is always open to feedback to improve the product. Cons Nothing really comes to mind at this time. Reason for choosing Whippy Customer Service and ease of use. Review Source JS Jamie S. Marketing Specialist Staffing and Recruiting Used the software for: 6-12 months ### "Whippy is the Best!" January 3, 2024 5.0 Whippy has made it very easy for me to send messages and stay in contact with people I need to. Pros I like being able to automate texts to people when I know I won't be around to send it at the time. Cons I have no complaints to say about Whippy so far. Review Source BB Brian B. Employment Specialist Human Resources Used the software for: 1-2 years ### "Great Service " September 13, 2023 5.0 Pros Customer Service is very responsive and will follow up quickly Cons When Updates happen would like to have some training videos to watch on spare time Review Source MM Macie M. Recruiter Staffing and Recruiting Used the software for: 6-12 months ### "Whippy Review" September 13, 2023 5.0 Great customer service! Pros Ease of use, ability to connect with associates faster Cons Campaign process, the process is lengthy Review Source VP Vernon P. Owner Staffing and Recruiting Used the software for: 1-2 years ### "Succcess with Whippy" April 22, 2024 5.0 The Whippy team has made the transition easy and help us with some uses we had not considered and are saving us a lot of time! Pros It is easy to use and my employees all love using Whippy! Cons it took awhile to learn to assign conversations and to close them, this created some confusion at first. Review Source AM Alexia M. Intake Recruiter Staffing and Recruiting Used the software for: 6-12 months ### "I LOVE WHIPPY" January 15, 2024 5.0 Overall experience has been great. The tech support and everyone who works for Whippy are always great help, too. Pros How we can communicate and connect with all of our associates. Cons There is nothing to not like about Whippy. Review Source DW Doris W. Employment specialist Staffing and Recruiting Used the software for: 6-12 months ### "What a Great Tool!" September 13, 2023 5.0 Pros Since I have started using Whippy, it has made my work life much easier to communicates with associates. Cons Sometimes, it deletes/don't save the message before I send it out. Review Source BK Bryanna K. Employment Specialist Staffing and Recruiting Used the software for: 6-12 months ### "Bryanna Keith Whippy Review for Express Georgetown " September 13, 2023 5.0 Pros What I like most about whippy is the fact that you can send a mass text and schedule if you want to send that text later. I also like the mobile app. Cons What I dislike the most is on the mobile app you do not have the option to mute the messages coming in. Review Source AM Amalia M. Office Manager Staffing and Recruiting Used the software for: 6-12 months ### "Whippy" September 13, 2023 5.0 Love it and its fast! Pros We love this is app because its fast!!!! Cons If you accidently click a message you didnt mean to, it will unread it. I wish there was icon where we can click it to unread. Maybe you want the message to be unread so you can go back and answered them. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.