# Page 2 | Whippy Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Whippy the right Employee Communication Tools solution for you? Explore 84 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/10006768/Whippy/reviews --- Whippy 4.9 (84) [View alternatives](https://www.capterra.com/p/10006768/Whippy/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Page 2 - Reviews of Whippy ## Showing most helpful reviews Showing 26-50 of 84 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use BM Brandon M. Franchisee Staffing and Recruiting Used the software for: 2+ years ### "High quality text platform. " November 12, 2025 5.0 Exceeded my expectations. The Website, App and Extension are quality products. they have advanced products for all the heavy tech users and they have dumbed down versions for people who just want to keep things simple. Pros It's a user friendly platform, with excellent customer service backing the product. They listen to their customers. Cons Everything I would ask to be improved, has been approved already over the time we've used it. The only glitch I could see is that occasionally the app will logout and if I am at home, it's tough to get the password from my work computer. It's rare and nitpicky, but it's the one Con i can think of. Alternatives considered [Text-Em-All](https://www.capterra.com/p/123478/Text-Em-All/) Reason for choosing Whippy I liked the pitch from David and his willingness to adapt his product to our business needs. We love whippy, but David was what sealed the deal. Switched from [Zipwhip](https://www.capterra.com/p/165106/Zipwhip/) They were dropping their text message service. Review Source MD Max D. Vice President Health, Wellness and Fitness Used the software for: 2+ years ### "Whippy Tops Them All" December 15, 2025 5.0 My overall experience with Whippy has been excellent and I would highly recommend it to anyone looking for an all in one communication platform. Pros Whippy is an intuitive product that streamlines the communication process with employees and candidates. The value that you get from Whippy is well worth cost when compared to competitors. The platform is easy and user-friendly for setting up outreach to individuals or mass messaging. Cons I do not have any areas where Whippy has underperformed over the past 3 years. When an issue arises the Whippy Help desk is extremely quick at identifying and resolving it. Alternatives considered [TextUs](https://www.capterra.com/p/154507/TextUs/)[Sense](https://www.capterra.com/p/180547/Sense/) Reason for choosing Whippy Both platforms were standard bearers within the industry but Whippy outperformed them and showed consistent ROI Review Source TB Tim B. Manager Human Resources Used the software for: 2+ years ### "Hands down, best platform out there" November 5, 2025 5.0 I tested close to 15 platforms for our organization. The team at Whippy since day 1 has been so great about working with us to figure out how to solve our biggest pain points -- they've been able to do just that. We're more efficient than we've ever been. Pros This platform is by far the best tool I've used for communications. Absolutely love the campaign feature as well as sequences. Everything is easy to use and we always see great results. Cons Absolutely nothing. This platform is capable of so much -- I love that Whippy is constantly evolving and adding new features. Alternatives considered [Textline](https://www.capterra.com/p/168213/Textline/)[Google Voice](https://www.capterra.com/p/210592/Voice/)[Textedly](https://www.capterra.com/p/150912/Textedly/)[TextUs](https://www.capterra.com/p/154507/TextUs/)[Text Request](https://www.capterra.com/p/167015/Text-Request/) Reason for choosing Whippy Whippy was willing to listen to what was important to us & even tailor parts of their platform to our needs. Switched from [Text-Em-All](https://www.capterra.com/p/123478/Text-Em-All/)[Zipwhip](https://www.capterra.com/p/165106/Zipwhip/) Features of Zipwhip were diminishing / also wanted a platform that could provide one on one messaging as well as group messaging all in one. Review Source BB Brandon B. Operations Manager Staffing and Recruiting Used the software for: 2+ years ### "Whippy provides top tier product support, service and innovation. " August 19, 2025 5.0 Whippy has been the ideal business partner, delivering exceptional customer service and providing direct, hands on product support that consistently exceeds expectations. Pros Our experience with Whippy has been outstanding. The level of customer service and support consistently exceeds expectations. Whenever an issue arises, the support team responds promptly and ensures an effective resolution. When new products were introduced, our CS Specialist, \[sensitive content hidden\] , collaborated closely with us to customize solutions that fit our unique needs, streamlining workflows and maximizing efficiency. Her dedication and attention to detail in finding the right solutions have been invaluable. We are truly grateful to have Whippy as a trusted business partner. Cons Nothing, everything with Whippy has been very positive. We make sure to share that with all our business contacts. Switched from [Zipwhip](https://www.capterra.com/p/165106/Zipwhip/) Whippy was much better for our needs, Zipwhip was terrible. Review Source HC Hannah C. Owner Staffing and Recruiting Used the software for: 2+ years ### "Whippy Help" April 10, 2026 5.0 I have always had wonderful experiences when I reached out for help. I leave with great ideas to implement! They will help with anything that I ask of them. Pros They respond so quickly and are ALWAYS happy to help with any issue that we might have. They resolve the issue and give me great feedback for what things I could change to make things better for us. Cons We have used a few different texting services in the past 10 years. Whippy has been #1 in customer service and help. We love the service they offer! Review Source MB Mary B. Recruiter Staffing and Recruiting Used the software for: 1-2 years ### "Use Whippy!!" September 23, 2025 4.0 In conclusion I am very pleased with Whippy and its features and their very quick response to questions or issues. Pros I am a fairly new user of this Whippy program but the more I learn about it the better I like it. I find it very helpful in communicating with our associates. I also like the fact that Whippy gives us the ability to reach multitudes of people with one campaign. Cons What I found rather confusing was the pricing structure and what activities actually created charges. In learning more in this area we are better prepared to create campaigns that are more cost effective Switched from [Verizon Connect](https://www.capterra.com/p/72551/Fleetmatics-Work/) Our previous provider discontinued the program we were using. Review Source AI Ami I. Owner Staffing and Recruiting Used the software for: 1-2 years ### "Happy Customer" January 23, 2026 5.0 Great experience so far and we have only just now scratched the surface of its capabilities! The training and customer service has been excellent. Pros Whippy has been great for keeping in touch with our employees! The level of customer service that Whippy provides is next level! Cons This isn't really a Whippy thing but it's hard to find the time to learn everything there is to learn about Whippy's capabilities. Review Source Miko B. Business Owner Human Resources Used the software for: 1-2 years ### "Franchise Owner " November 4, 2025 5.0 \[sensitive content hidden\] our rep is amazing. If we have questions she responds immediately! She reminds us of features we're not using to better utilize the platform. Pros Value for Money Team Collaboration Security Message Sending Customer Reviews Learning Curve Overall great program Cons It's a little costly but overall a good program. No direct phone number to call for help but there is a chat feature and someone gets back to you within minutes. Response time is excellent. Review Source SL Sanita L. Director of Operations Staffing and Recruiting Used the software for: 1-2 years ### "Great Tool to have in your tool box" August 27, 2025 4.0 Great! We are still learning new ways to use it to our fullest advantage and learning about new features and how it better aids in what our specific needs are in our office. Pros It connects to the software we are currently using which makes communicating with clients, customers and associates easy. Cons Some of the features are not user friendly. For example when you send out mass texts the system deletes all the first names of everyone the message was sent to and you have to manually re-enter everyone's names individually. We have contacted the help line multiple times and this seems to still be an issue. Switched from [Zipwhip](https://www.capterra.com/p/165106/Zipwhip/) Zip Whip is no longer available and we frequently use messaging as our main communication option in our office. Review Source JSJ Jennifer Scarpantonio J. HR Operations Manager Staffing and Recruiting Used the software for: 1-2 years ### "Whippy review" November 12, 2025 5.0 It has become a great communication tool. I look forward to using the platform to its fullest extent. Pros I like the scheduling and automations with forms. I use campaigns a lot so it has been a great tool. Cons I am not sure yet... I am still learning the new updates. so I can not say for now. Switched from [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/) It had limited options to use at the time. Review Source VR Verified Reviewer Owner Staffing and Recruiting Used the software for: Less than 6 months ### "Support team that sets you up for success!" October 29, 2025 5.0 Pros We are excited about the efficiencies we will receive as we leverage Whippy! The training provided by the Whippy team and \[sensitive content hidden\] has been incredible! Cons My biggest hesitation with Whippy is the one-year contractual requirement. That said - we wanted to give it a test drive. The onboarding support has been great! Switched from [Salesdrive](https://www.capterra.com/p/186752/salesdrive/) Looking for the increased functionality Review Source ZK Zachary K. Owner Staffing and Recruiting Used the software for: 1-2 years ### "Whippy Service" August 14, 2025 5.0 Its been great to work with the team at Whippy. They're always willing to help and we havent had any issues with the platform itself. Pros Whippy has fantastic support and they're always looking out for the customers needs. They're continuing to improve the system and the support Cons The platform could be laid out a little better for back end usage. Sometimes things are a bit hard to find. Switched from [Zipwhip](https://www.capterra.com/p/165106/Zipwhip/) Whippy is better. More features, more AI Review Source DM Diane M. Marketing Manager Consumer Goods Used the software for: 2+ years ### "Tremendous Customer Support" October 7, 2025 5.0 We've been using Whippy for years and through that time we've seen tremendous growth within the company and within their product offerings. The platform just keeps getting better without reducing the amount of support offered. Pros Truly incredible customer support! In the age of Ai chatbots, it's not all that common to have such a helpful team to not only onboard, but support through any question/problem. They're incredibly responsive and very helpful. Cons The only downside is the occasional international number we aren't able to text back. Other than that, we love it! Review Source RB Robyn B. Marketing Staffing and Recruiting Used the software for: Less than 6 months ### "My Issues are Important to Them" August 28, 2025 4.0 The Whippy team has been super supportive - I am grateful for all of the help they have provided to our team. Pros Customer Service is very important to us. I do not want to wait days to get help. I also want to speak with the person who can help - not just have someone take a message and pass my request on to the person who can help. I understand transitions can be difficult and there will always be glitches, but the way your team has supported us is top-notch! Thank you so much for not blowing off our requests but rather addressing them in the moment! Cons As the Admin, I would like a little more control over the details - like assigning templates to specific users. Switched from [Emitrr](https://www.capterra.com/p/215815/Emitrr/) Customer Service and the opportunity for AI Review Source Teagan S. Recruiting and Marketing Specialist Industrial Automation Used the software for: Less than 6 months ### "Whippy Use at Express" August 6, 2025 5.0 Such a good experience! Would recommend to anyone that needs a solid business messaging platform! Super user friendly! Pros Whippy is so helpful for the work I do, and Ariana is so helpful all the time! She is down to help whenever for whatever reason, and explains stuff so it makes sense! Cons Sometimes I will lose messages, or the extension will act weird on my microsoft edge. But it always seems to work itself out! Review Source IH Imad H. Owner Staffing and Recruiting Used the software for: Less than 6 months ### "Happy Customer" August 15, 2025 5.0 Whippy have made easy to our potential associates to complete their interview with Abby, our AI-Screening Agent wich has made fast and easy to onboard them when they visit our office. Pros Easy to use for our associate, outstanding customer service, and great tools to be utilized in the staffing industry. Cons I was hoping to have more credits and characters to mass messaging to be able to use it more as marketing and promotional tools as well. Switched from [TextUs](https://www.capterra.com/p/154507/TextUs/) Better features for my business needs with Whippy. Review Source KM Kimberly M. Director Staffing and Recruiting Used the software for: Less than 6 months ### "HIGHLY RECOMMEND" August 7, 2025 5.0 We have all been pleased with the onboarding communication and availability of help and also how user friendly it is. Pros From someone who is not tech savvy I am very pleased with the ease of use for anyone. I am looking forward to other uses as we continue to learn. Cons As we are fairly new to Whippy I have yet to find any cons or drawbacks to using this platform. No issues. Switched from [Heymarket](https://www.capterra.com/p/167436/Heymarket/) Multiple reasons. Mostly functions available. Review Source IP Ismael P. Recruiting Specialist Staffing and Recruiting Used the software for: Less than 6 months ### "Express Derby" April 19, 2023 5.0 10/10, would definitely recommend it to other businesses who need to reach a certain group or have a huge customer data base. Pros There is so many things but overall, I like the ease of which our team can send and receive text messages and how easy it is for us to connect with our candidates. Whippy has great features and some of the ones I like are: translation, assigning an admin, automations and more! Cons I honestly like everything, there isn't anything that I don't like from this amazing app! Switched from [Zipwhip](https://www.capterra.com/p/165106/Zipwhip/) It was being removed. Review Source MH Martin H. Product Manager Computer Software Used the software for: Less than 6 months ### "Agile SMS Messaging Platform - Twilio Alternative" March 4, 2024 5.0 First, we appreciate the dedication and support of the co-founders, and second, their comprehensive API documentation that provided everything our software development team needed to integrate with Whippy quickly. Pros I like how responsive and agile Whippy is. As a startup, we appreciate teams who can help us get the ball rolling quickly. We moved away from Twilio due to delays with our 10DLC compliance verification. The team at Whippy cares about the clients no matter how big they are, and we were able to fast-track this. Whippy's API was very easy to integrate with for our internal development team. We integrated Whippy with our SaaS platform to notify employees about assignments, and getting this setup and ready to test took only a day or two. Cons The only con I can think of for Whippy is that they are not as well known as other SMS providers in this space, and it was hard to find them! Alternatives considered [SimpleTexting](https://www.capterra.com/p/145859/SimpleTexting/) Reason for choosing Whippy Whippy allows us to manage multiple organizations within one instance of the admin tool Switched from [Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/) We had run into 10DLC compliance issues with Twilio, and because our company is very small, it was not easy to make progress with Twilio to restore our service. We could not send messages while the compliance process was running. We found Whippy and their co-founders got us up and running with their platform the same day. Our development team integrated with Whippy in less than a week, and were were all set. Review Source Corey S. Business Development Manager Staffing and Recruiting Used the software for: 1-2 years ### "Whippy Review" September 13, 2023 5.0 Easy. Whippy and the staff have made the transition seamless and have made the use and integration of the app very user friendly for our team. Pros The ease of use, great and friendly staff is always willing to help when needed. Cons Lots of training, but its all needed to fully utilize the full functionality of the app Reason for choosing Whippy Pricing, Training Switched from [Zipwhip](https://www.capterra.com/p/165106/Zipwhip/) Functionality and streamlining our systems. With Zipwhip we had to use other subscriptions in order to send mass texts or calls. Whippy bundles all of that into its easy to use App. Review Source SG Spencer G. Managing Director Staffing and Recruiting Used the software for: 1-2 years ### "How Whippy has changed the way we do business." April 19, 2023 5.0 Whippy has given us an innovative approach to large scale communication while providing elite customer service/support and tweaking the platform to our liking/needs. Pros Whippy's contributions have been invaluable in streamlining our processes and enabling us to save a significant amount of time. This has allowed us to allocate more resources towards other important aspects of our daily business operations and maximize our overall efficiency. Cons While Whippy may be ideal for large-scale businesses, I'm uncertain about its potential benefits for smaller companies. Alternatives considered [Text-Em-All](https://www.capterra.com/p/123478/Text-Em-All/) Reason for choosing Whippy \[sensitive content hidden\] and his team provided elite customer service and twaeked the platform to our needs. Switched from [Zipwhip](https://www.capterra.com/p/165106/Zipwhip/) ZipWhip was going out of business and we wanted an overall smarter software. Review Source DE Diane E. Director of Staffing and Recruiting Staffing and Recruiting Used the software for: 1-2 years ### " I've tried a lot of texting services and Whippy is the best!" September 13, 2023 5.0 With Whippy our business is able to have multiple lines, accessible in one place. We can mass text, and we can personalize mass texts. They also have some great automation solutions. We have doubled our google reviews using whippy's automation. I could go on. Pros The engineers that work with whippy are accessible, they listen to feedback. They are also there when there is a problem, and they get it fixed. I've tried alot of texting platforms and the big thing lacking is innovation, and customer services. Whippy has both. Cons I haven't had any issues with whippy that are worth mentioning. Review Source MH Mark H. Owner Staffing and Recruiting Used the software for: 6-12 months ### "Excellent Business Partner" January 17, 2024 5.0 From start to finish they have been pro-active, responsive and have provided excellent customer service. I would highly recommend. Pros The product is wonderful, the Whippy team is even better. They are a true business partner and add value by taking the time to ask us what challenges we face and how they can help. They are extremely pro-active. They have created solutions to challenges that were not even in their area of expertise and then implemented them quickly with zero negative outcomes. Would highly recommend them as they are a business partner, not just a vendor. Cons We have not had any negative experiences or outcomes with Whippy. Alternatives considered [Text-Em-All](https://www.capterra.com/p/123478/Text-Em-All/)[TextUs](https://www.capterra.com/p/154507/TextUs/)[Emitrr](https://www.capterra.com/p/215815/Emitrr/) Reason for choosing Whippy Features, team, service, communication. There were other products available for less cost but we did not feel they would offer the service, features or support of Whippy and the Whippy team. Switched from [Zipwhip](https://www.capterra.com/p/165106/Zipwhip/) Company was no longer going to service their platform. Review Source JR Jan R. General Manager Staffing and Recruiting Used the software for: 6-12 months ### "More than just a texting platform" May 18, 2023 5.0 We have had an extremely positive experience with Whippy. The entire team is extremely responsive and has exceeded of our expectations. Pros Whippy has been a game-changer in our organization. We initially chose to move to Whippy because of the features that allow us to have many team members easily using the platform together. However, because of the innovation and close communication with the Whippy team, we have been able to automate and optimize many essential functions and communication points with our associates and job seekers. Every day we find a different way to use the platform to solve a pain point or provide better results for an existing process. Cons I see no cons to using Whippy. Any minor inconveniences we have experienced have been immediately addressed and resolved. Alternatives considered [Heymarket](https://www.capterra.com/p/167436/Heymarket/) Reason for choosing Whippy Whippy was able and more importantly, interested in having continual communication with our team to optimize the product. Review Source NK Nich K. Branch Manager Staffing and Recruiting Used the software for: 6-12 months ### "Extremely Pleased with Whippy's service. Would highly recommend!" May 19, 2023 5.0 Helping to grow our business and add value that we didn't even know was available. Pros 1) Customer service 2) User Friendly3) Creative, ingenuity 4) Constantly evolving to meet our business needs5) ability to customize Cons Nothing as of yet. So far very pleased with everything. Reason for choosing Whippy Great feedback from peers about Whippy. Word of Mouth Switched from [Zipwhip](https://www.capterra.com/p/165106/Zipwhip/) November 2022 Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.