# Responsr Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Responsr Software - reviews, pricing plans, popular comparisons to other Customer Satisfaction products and more. Source: https://www.capterra.com/p/10006809/Responsr --- # Responsr Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Responsr ## What is Responsr? Use AI and best in class CX methodology to reduce churn, to increase sales and get more online reviews. Based on the Net Promoter methodology with additional AI support to identify and work with your customers. Out of the box CX economics, leads generation, full B2B and B2C support. Prebuilt customer journeys. Get more customers by keeping existing customers, convert negative customers to stay longer or return and utilize the marketing effects of your ambassadors. ## What is Responsr used for? [Customer Satisfaction](https://www.capterra.com/customer-satisfaction-software/) Top alternative Featured Overall rating Based on 2 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price €50 Per Feature, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Responsr?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://responsr.io/en&name=Responsr) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Responsr 5.0 (2) VS. [4.7 (2,904)](https://www.capterra.com/p/158456/JotForm-4-0/reviews/) Starting Price €50 Per Feature, Per Month Starting Price $39 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (2) Ease Of Use 4.7 (10,462) Value For Money 5.0 (2) Value For Money 4.5 (6,500) Customer Service 5.0 (2) Customer Service 4.5 (5,809) ## Responsr alternatives Highest Rated [4.9 (46)](https://www.capterra.com/p/160682/ReputationStacker/reviews/) Starting price $63.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.7 (1,786)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.6 (180)](https://www.capterra.com/p/185973/HelpDesk/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [4.5 (753)](https://www.capterra.com/p/132997/Freshservice/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars ## FAQs about Responsr Overview ### What company size and specific industries is Responsr built for? Responsr is designed for small and medium-sized businesses in reputation-sensitive markets that depend on word of mouth or online reviews to attract more business. It fits companies across industries where customer feedback and public perception play a major role in winning new work. Features and Usability ### What are the key features of Responsr? Responsr offers customer experience management tools such as customer journey mapping, customer segmentation, and engagement tracking, plus feedback management and survey/poll management with NPS survey structure. It also includes reporting/analytics, data visualization, trend analysis, alerts/notifications, multi-channel communication through email and SMS, and third-party integrations. Integrations ### Which third-party tools and platforms does Responsr integrate with? Responsr connects natively to Zapier, giving it access to thousands of third-party apps and platforms through automated workflows and app connections. Getting Started and Support ### What training and onboarding options does Responsr offer? Responsr provides live online training sessions to help teams get started. These sessions support guided setup and feature walkthroughs with an instructor, giving users a structured format for learning the system and asking questions during the training process. Getting Started and Support ### What customer support options does Responsr offer? Responsr provides Email/Help Desk, a Knowledge Base, and Phone Support. Support information is listed directly in the product catalog, but no reviewer feedback is available here to describe response times, helpfulness, or common support issues. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Customer Database 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important A collection of customer information such as contact details, demographics, previous interactions, etc. Customer Experience Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Data Import/Export 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Import and export data to and from software applications Feedback Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Multi-Channel Communication 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Performance Metrics 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Responsr 24 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities Software program that continuously adjusts its behavior based on observed data Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges A collection of customer information such as contact details, demographics, previous interactions, etc. Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Visualize and analyze customer experience across all touchpoints and channels Process of dividing customers into groups based on common characteristics Pre-designed layouts that can be customized to match preferences and requirements Import and export data to and from software applications Graphical representation of data Manage, store and organize emails within the system or via third-party apps Tracks metrics that provide insight into how a user interacts with any interface or product Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Measuring and analyzing Net Promoter Scores to evaluate customer loyalty and satisfaction levels A set of indicators that tracks the performance of networks, applications, systems, teams, etc. View and track pertinent metrics to find patterns and gain insights from data Search and filter data across systems to locate required information by entering keywords or certain criteria Send messages via SMS Create and administer polls and surveys Set up connections to third-party platforms to improve business processes Review data from past periods to reveal recurring tendencies and predict future performance Interact with data visualization elements, such as charts and graphs, to drill down into data An extended application or connector that enables users to perform additional services with their current set of tools Features 4.5 (2) 4.5 Based on 2 reviews ## Pricing Value for money 5.0 (2) Free Trial Free Version Basic €50.00 Per Feature,Per Month Value for money 5.0 (2) 5.0 Based on 2 reviews ## Integrations [ Zapier](https://www.capterra.com/p/130182/Zapier/) ## Support, customer service and training options Customer Service 5.0 (2) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (2) 5.0 Based on 2 reviews ## User reviews Overall rating 5.0 Based on 2 reviews Filter by rating 5(2) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent MG Magnus G. CEO Computer Software ### "A great tool for keeping track of my customers feedback to my company." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 20, 2023 I think Responsr works really good. It has helped me to track down customers that are not that pleased with our service and helped us to change them to become a really good customer again. Without Responsr we would probably have lost these customers. Pros Ease of use is really good. I can manage the system all by myself. It's very intuitive and has many great functions. I recommend it to all my branch colleagues. Cons I would like to have a dark mode to switch to. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. FH Fanny H. Head of Customer Success Computer Software ### "Net Promoter Score" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 13, 2023 Pros We were looking for a simple tool to be able to send out customer surveys to our customers. We received quick support and Responsr had what we were looking for. They also helped us to integrate into our CRM system and into Slack. Cons So far, we haven't had any disapointments. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.