--- title: "Responsr Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Responsr Software - reviews, pricing plans, popular comparisons to other Customer Satisfaction products and more." source_url: "https://www.capterra.com/p/10006809/Responsr/" page_type: "product" language: "en" --- # Responsr Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 24, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Responsr ## What is Responsr? Use AI and best in class CX methodology to reduce churn, to increase sales and get more online reviews. Based on the Net Promoter methodology with additional AI support to identify and work with your customers. Out of the box CX economics, leads generation, full B2B and B2C support. Prebuilt customer journeys. Get more customers by keeping existing customers, convert negative customers to stay longer or return and utilize the marketing effects of your ambassadors. ## What is Responsr used for? [Customer Satisfaction](https://www.capterra.com/customer-satisfaction-software/) Top alternative Featured Overall rating Based on 2 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price €50 Per Feature, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Responsr?[Manage this product listing](https://www.g2.com/products/responsr/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Responsr 5.0 (2) VS. [4.6 (10,512)](https://www.capterra.com/p/253516/SurveyMonkey/reviews/) Starting Price €50 Per Feature, Per Month Starting Price $30 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (2) Ease Of Use 4.6 (10,499) Value For Money 5.0 (2) Value For Money 4.4 (6,536) Customer Service 5.0 (2) Customer Service 4.3 (5,845) ## Responsr alternatives Highest Rated [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.6 (798)](https://www.capterra.com/p/132997/Freshservice/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.4 (4,092)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.5 (3,481)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars ## FAQs about Responsr Overview ### What company size and specific industries is Responsr built for? Responsr is designed for small and medium-sized businesses in reputation-sensitive markets that depend on word of mouth or online reviews to attract more business. It suits companies across industries where customer perception strongly affects buying decisions, especially service-based businesses that rely on positive public feedback. Features and Usability ### What are the key features of Responsr? Responsr offers AI/Machine Learning, customer database management, and customer segmentation for organizing audience data. It includes customer journey mapping, engagement tracking, and feedback management for analyzing interactions, plus survey/poll management, NPS survey structure, reporting/analytics, trend analysis, and multi-channel communication through email and SMS. Integrations ### Which third-party tools and platforms does Responsr integrate with? Responsr connects natively to Zapier, giving it access to many third-party apps through automated workflows and connectors. This integration option supports connections across communication, CRM, file sharing, and productivity tools that are already available in the Zapier ecosystem. Getting Started and Support ### What training and onboarding options does Responsr offer? Responsr provides live online training sessions for guided setup and instruction with a trainer or support specialist. This format gives teams a scheduled, interactive way to learn core features, ask questions, and review steps during onboarding. Getting Started and Support ### What customer support options does Responsr offer? Responsr provides email/help desk support, a knowledge base, and phone support. No reviewer feedback on support is available here, so user experience details such as response speed, helpfulness, or common frustrations cannot be assessed from the catalog data alone. ## Features AI summary Based on 2,092 Customer Satisfaction reviews Capterra reviewers highlight these as the top features buyers look for in customer satisfaction software: - **Customer Experience Management** (**46%** of reviewers rated this feature as critical) - **Customizable Forms** (**45%**) - **Feedback Management** (**41%**) Responsr supports **Customer Experience Management** and **Feedback Management**, so teams can track customer sentiment and respond to input in a more organized way. However, it does not include **Customizable Forms**. Instead, it offers other highly rated capabilities, including **Survey/Poll Management** (**43%**), **Reporting/Analytics** (**41%**), and **Data Import/Export** (**41%**), giving businesses practical ways to collect insights, review trends, and move data between systems, helping teams improve customer experiences with clearer information and faster follow-up. Customer Experience Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Feedback Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Reporting/Analytics 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Data Import/Export 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Import and export data to and from software applications Customer Database 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important A collection of customer information such as contact details, demographics, previous interactions, etc. Multi-Channel Communication 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Responsr 24 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer Experience Management: Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. - Customer Journey Mapping: Visualize and analyze customer experience across all touchpoints and channels - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Import/Export: Import and export data to and from software applications - Data Visualization: Graphical representation of data - Email Management: Manage, store and organize emails within the system or via third-party apps - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - NPS Survey Structure: Measuring and analyzing Net Promoter Scores to evaluate customer loyalty and satisfaction levels - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - SMS Messaging: Send messages via SMS - Survey/Poll Management: Create and administer polls and surveys - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Trend Analysis: Review data from past periods to reveal recurring tendencies and predict future performance - Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data - Widgets: An extended application or connector that enables users to perform additional services with their current set of tools --- Features 4.5 (2) 4.5 Based on 2 reviews ## Pricing Value for money 5.0 (2) Free Trial Free Version Basic €50.00 Per Feature,Per Month Value for money 5.0 (2) 5.0 Based on 2 reviews ## Integrations [ Zapier](https://www.capterra.com/p/130182/Zapier/) ## Support, customer service and training options Customer Service 5.0 (2) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (2) 5.0 Based on 2 reviews ## User reviews Overall rating 5.0 Based on 2 reviews Filter by rating 5(2) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent MG Magnus G. CEO Computer Software ### "A great tool for keeping track of my customers feedback to my company." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 20, 2023 I think Responsr works really good. It has helped me to track down customers that are not that pleased with our service and helped us to change them to become a really good customer again. Without Responsr we would probably have lost these customers. Pros Ease of use is really good. I can manage the system all by myself. It's very intuitive and has many great functions. I recommend it to all my branch colleagues. Cons I would like to have a dark mode to switch to. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. FH Fanny H. Head of Customer Success Computer Software ### "Net Promoter Score" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 13, 2023 Pros We were looking for a simple tool to be able to send out customer surveys to our customers. We received quick support and Responsr had what we were looking for. They also helped us to integrate into our CRM system and into Slack. Cons So far, we haven't had any disapointments. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.