# FlexScanMD Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is FlexScanMD the right Medical Inventory solution for you? Explore 30 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/10006888/FlexScanMD/reviews --- FlexScanMD 4.9 (30) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of FlexScanMD Ease of use 4.9 Customer Service 5.0 ## Pros and Cons in Reviews CD Caroline D Clinical LeadHospital & Health Care, 2 - 10 employeesUsed the software for: Less than 6 months. “It has helped us keep track of our vaccine inventory with ease and also allows us to track revenue and clinical staff productivity as well.“ August 5, 2025 KM Kevin M Physician OwnerHospital & Health Care, Self-employedUsed the software for: More than 2 years. “I have no complaints of significance. If you twist my arm to find something I'd say the user interface is a little bland. “ March 31, 2025 AC Andrea C RNHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 1-2 years. “FlexScan has been so easy to use and has made my job so much easier, the customer service has been great, everyone responds so quickly to your needs .“ June 29, 2023 ac ada c Office ManagerHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: More than 2 years. “Looking up customers is difficult because looking up by name has several glitches. When entering packages there are system constant errors which waste a lot of time and result in missed charges and payments being recorded.“ June 8, 2023 DR Daniel R VP of DevelopmentHospital & Health Care, 51 - 200 employeesUsed the software for: 6-12 months. “The customer service is fantastic and we always get our questions answered in a timely manner.“ May 16, 2023 CN Colleen N AccountantHospital & Health Care, 11 - 50 employeesUsed the software for: More than 2 years. “Sometime the integration with other programs can be sluggish, but these problems are usually due to the other programs having problems or internet issues.“ July 11, 2023 ac ada c Office ManagerHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: More than 2 years. “Tech support is knowledgeable and speedy when resolving issues. “ June 8, 2023 HK Hillary K Integration ManagerMedical Practice, 201 - 500 employeesUsed the software for: 1-2 years. “Not user intuitive in being able to track current inventory counts“ May 30, 2023 ## Showing most helpful reviews Showing 1-25 of 30 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use TC Tiffany C. RN Hospital & Health Care Used the software for: 6-12 months ### "Owner / RN" April 16, 2026 5.0 Pros It has been easy to use and tracks all of the things that I’ve needed it to for our infusion business. Cons It took a little bit of time to adjust and learn how to use. Which was challenging but easy to navigate because my FlexScan team was very responsive and step by step showing me how to use the system. Alternatives considered [Zoho Inventory](https://www.capterra.com/p/146241/Zoho-Inventory/) Reason for choosing FlexScanMD It has more tracking that we could use. Which was important Review Source KM Kevin M. Physician Owner Hospital & Health Care Used the software for: 2+ years ### "Very happy after several years using FlexScanMD" March 31, 2025 5.0 Excellent experience for 8 years running. Very nice and helpful people, excellent product at an excellent price. Very good value for money and I highly recommend FlexScanMD. If you need dispensary software this is the way to go. Pros How seamlessly it works. I've used it for years and love the product. It's fast, smooth, and does what it's supposed to do. Support is awesome too, on the rare instance you need them. Cons I have no complaints of significance. If you twist my arm to find something I'd say the user interface is a little bland. Maybe if it has some color instead of all grayscale that would be nice. Alternatives considered [Trello](https://www.capterra.com/p/211559/Trello/)[Atlas Planning](https://www.capterra.com/p/101614/Atlas-Planning-Suite/) Reason for choosing FlexScanMD integration with my other software was excellent. Review Source aC ada C. Office Manager Health, Wellness and Fitness Used the software for: 2+ years ### "DLS Flatiron" June 8, 2023 4.0 Overall a fair experience. Where the actual system is inefficient the tech support makes up for it to a degree. Tech support is knowledgeable and speedy when resolving issues. The system is good for inventory management but falls short and is flawed in the area of making retail charges. Pros some of the best customer service and tech support that provides actual accountability when things go wrong. They provide a point person for your account and short wait times when you need help. The reps are knowledgeable and very helpful. When teaching you there's easy access to set up video meetings and screen shares so it's easier to learn and show your issue. Cons The system has several glitches when integrating with EMR. Sometimes when these glitches happen the communication is poor. No notifications when there are system changes. Looking up customers is difficult because looking up by name has several glitches. When entering packages there are system constant errors which waste a lot of time and result in missed charges and payments being recorded. Reason for choosing FlexScanMD cost effective Review Source SM Sonia M. Sales Hospital & Health Care Used the software for: 6-12 months ### "Great Program!" June 24, 2023 5.0 I had a wonderful experience with it was easy and love how detailed it is a very good program! Pros I like how much you can tailor the program to our specific trait in business Cons The only thing I wasnt sure about was where my notes went when I wiould transfer inventoy maybe there could be a specific button to review all the notes? Maybe adding a invoice page where all orders are entered to print out? maybe there was one and I haven't seen it yet. Reason for choosing FlexScanMD Had great invenorty capabilities very detailed and easy to use with our CareCloud system Switched from [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) We needed more details on our invetory, what was coming in what was going out and needed a better reporting system. Review Source MBS Mary Beth S. Office Manager Hospital & Health Care Used the software for: Less than 6 months ### "Would Recommend for DPC" April 12, 2024 5.0 \[sensitive content hidden\] I've worked with through our whole process of Switching EMR's. He' is a great asset to your team. I would recommend FlexScan for him alone. Pros Once you learn the system, It is easy to use and is very helpful for our Medicine Inventory Cons Nothing really, the only issue I have is more with the Elation side of medicine name matching not with FlexScan Reason for choosing FlexScanMD Integration with Elation and Hint and we needed Inventory management Switched from [Atlas.md](https://www.capterra.com/p/154404/Atlas-md/) Built into the EMR and the EMR was not sufficient for what we need. We wanted more functionality. Review Source JM Jessica M. Practice Manager Medical Practice Used the software for: Less than 6 months ### "Comprehensive Inventory System" April 22, 2024 5.0 The implementation experience was great because \[sensitive content hidden\] was there for us every step of the way. She answered all of our questions and was very kind! Pros It has a comprehensive inventory system with many features. The customer service. Cons I want to be able to make custom packages that combine different services and products into one set package. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) We brought on a new EHR for our practice (Advanced MD). Flexscan integrates with it and its helpful for keeping track of our products and services. Review Source CD Caroline D. Clinical Lead Hospital & Health Care Used the software for: Less than 6 months ### "Clinical Lead" August 5, 2025 5.0 Our overall experience with FlexScanMD has been great. It has helped us keep track of our vaccine inventory with ease and also allows us to track revenue and clinical staff productivity as well. Pros The access to a representative that was extremely helpful and made every interaction seamless, detailed, and clear with no unanswered questions. \[sensitive content hidden\] was amazing when it came to us needing help. Cons The system is a little hard to navigate at first especially if you're not familiar with the FlexScan portal but after using for a few days, it was easier to navigate over time. Review Source SR Summer R. Director of Operations Medical Devices Used the software for: Less than 6 months ### "Advanced Medical Administration Review" April 30, 2025 5.0 The customer support has been great. Our company utilizes FlexScan in a really unique way. It's been so nice to work with a team that is willing to be flexible and make FlexScan work for us and our processes. Pros I like that I can track where my products are and how many I have left. The customer support is also great. I can email the team about an issue I'm having and know that I will be a quick and helpful response. Your team has been really flexible with us and how we need to utilize your system, so we are very happy with the service. Cons Nothing - it has many capabilities and I'm excited to learn more about how it can impact our company for the better. After market research, FlexScan seems to be the only option out there for tracking inventory at this level. Review Source WN William N. Co-Owner Medical Director Health, Wellness and Fitness Used the software for: Less than 6 months ### "Great inventory management system!" July 15, 2025 5.0 It was great. It was exactly how I imagined what our office would need. I was a little bit nervous in the beginning because I had never had an inventory system, but \[sensitive content hidden\] did a lot of handholding. It walked us through the set up process very well. Pros It’s very flexible and versatile. I also love the way the labels print out with the logo. I liked also that we had a dedicated representative that walked us through step-by-step in the beginning. Cons Some of the terminology can be confusing. I didn’t know what a kit was in in order to dispense. I have to go to invoice. Things like that. Review Source MR Michelle R. Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "5-star Rating" October 28, 2024 5.0 It has been great. This was our first inventory platform we tried and there are no regrets. Pros The implementation process was streamlined Cons The available options for my inventory products Review Source KF Kayla F. Office Manger Hospital & Health Care Used the software for: Less than 6 months ### "Good product " May 4, 2026 5.0 Overall good experience. I would choose flexscan again. Overall it does what we need it to. Only minor things that could have been improved Pros Good value for the product they’re providing. Ease of communication with our points of contact is excellent. Cons The onboarding process could have been smoother, and taken less time. Seemed cumbersome for what we were doing. Would be better also if we could load our ow drug into the database, without having to email each time something new needs added. Review Source NH Nicole H. Ops Manager Religious Institutions Used the software for: Less than 6 months ### "FlexScan Staff" August 12, 2024 5.0 Overall I feel like we are understanding FlexScan well and we are moving forward with the help of Genesis. Pros Genesis Aleman is a wonderful Implementation Specialist. She is helpful and informative. We go to her for questions and she is fast to get us answers and offers extended support. She has walked us through many trainings where she is clear and professional. As we are learning this new system for our team, she has been a gift. Thank you. Cons We are still learning the system, so it is just taking a little while. Review Source AG Ashley G. Mastectomy Fitter Medical Devices Used the software for: 6-12 months ### "Easy to use" July 25, 2024 5.0 Genesis has been an outstanding implementation specialist. Even though we are still working on getting the system fully implemented, she still checks in and helps answer any questions. The system works with our current EHR system which is a huge plus. Straightforward and simple. Pros FlexScanMD is easy to use and set up. We’ve had help to get started every step of the way. Cons We haven’t found anything we don’t like yet. Review Source CE Courtney E. Financial Administrator Medical Practice Used the software for: Less than 6 months ### "\[sensitive content hidden\] is awesome!" August 20, 2024 5.0 Overall, the experience has been great! We have been going through multiple integrations with different systems and this process has been the most pleasant by far! Pros Easy process to track our inventory and loved the experience with \[sensitive content hidden\] for integration! Cons Integration with Henry schein was not as smooth for our office. Review Source AC Andrea C. RN Health, Wellness and Fitness Used the software for: 1-2 years ### "Great functionality!" June 29, 2023 5.0 FlexScan has been so easy to use and has made my job so much easier, the customer service has been great, everyone responds so quickly to your needs . Pros FlexScan is very easy to use and track where things are. Cons I am sure the program can do more than I am aware of as there are some tabs I don't use, not really a dislike. Review Source MS Maria S. Marketing Alternative Medicine Used the software for: Less than 6 months ### "Making our Lives easier" June 25, 2024 5.0 Excellent experience! I had the best tutor who had a lot of patience with me. Pros It adapts to your company's needs as much as possible Cons That I didn't start using it before, that's my only concern for now. Review Source BC Barbara C. Registered Nurse Health, Wellness and Fitness Used the software for: Less than 6 months ### "Experience with inventory management" August 8, 2023 5.0 It is a work in progress. I think it will be a good system once I get adjusted to the change from our old system. Pros \[sensitive content hidden\] has been the one to help me keep my sanity. I was completely lost in original training for inventory, but \[sensitive content hidden\] has take the time to teach and help me know how to problem solve before calling for support. Even when I make silly mistakes, she just explains how to fix it without any judgement of my error.I like that it gives us barcodes to make sure we are charting correctly. Cons Original training to onboard was done with just steps and no details about the whys and hows. It was not done by our inventory tech, but a general staff person who could not explain or answer questions. I actually put in all my inventory the hard way initially until I figured out I could talk to \[sensitive content hidden\] and she was able to explain the best options. Some peoples brains work better when they can see the process and do it as they go, instead of just seeing it being pretend to be used. A training that we can walk through with you would have benefited us all because our learning style. I also hate that only one person can have access to inventory without spending more money. That makes it hard when orders come in on the off days. Review Source TG Teighlor G. Supply Chain Analyst Health, Wellness and Fitness Used the software for: 1-2 years ### "We love FlexScan MD! " August 15, 2023 5.0 Pros The things that I love the most about FlexScanMD is the willingness to help and work with our company to make sure the system is meeting our needs. Cons There are some avenues that need to be explored but luckily, they are willing to implement new things for new goals/growth of the company. We are constantly growing as a company and its nice to have someone who will grow with us. Review Source jM john M. Senior Clinical Application Specialist Health, Wellness and Fitness Used the software for: 1-2 years ### "Tracking meds from Buy to Bill" June 30, 2023 5.0 Pros The interface with Athena is Key. The ability to work with the vendor and provide feed back for enhancements. Like the ability to create specific locations (shelf) for individual items is going to be tremendous. And the Flexscan extension that allows a single scan of Medications into Athena closes the loop since Athena allows single scan for Vaccines. Cons well it is schedule to be changed but currently the ability to only have one RX Norm Review Source SW Susan W. Executive Director/Nurse Practitioner Health, Wellness and Fitness Used the software for: 6-12 months ### "Satisfied with FlexScanMD" May 31, 2023 5.0 FlexScanMD and \[sensitive content hidden\] have been wonderful for our practice. She has been very responsive to anything we need. FlexScanMD has saved us a lot of time with the automation with Athena. Pros FlexScanMD is easy to use and was integrated with our electronic medical record. It was adaptable for our organization since we are a non-profit. Cons When ordering a medication in our electronic medical record system, there are a few too many steps before the label prints for the medication. Review Source CO Cindy O. Certified Pharmacy Technician Education Management Used the software for: 6-12 months ### "FleXscan-UT Health Student Health" June 20, 2023 5.0 I've had a very positive experience since the beginning. And Myles has been very helpful in assisting me in every way possible (called him like 10 times a day and he always answered) training me and some staff to understand the software until we were comfortable using it. He's been there since day 1 and we are very grateful and appreciate him as our representative. Pros It's very accurate and it makes it easier to manage the pharmacy inventory. Cons I am very satisfied with Flexscan, there is no cons. Review Source JW Jodee W. Assistant Office Manager Medical Devices Used the software for: Less than 6 months ### "Flexscan has been a time saver!" May 11, 2023 5.0 \[sensitive content hidden\] has been amazing to work with getting us off the ground. She is patient and willing to educate us on what we need to know about the system. She has answered ALL of my questions throughout this process and I appreciate her so much! I know I can rely on her for any issue or concern we may have to get it solved or at least get us an answer even if it is sometimes a no. She doesn't tiptoe around and waste our time. Pros the fact that it has cut our time in half or more to create invoices and get more orders completed which in turn helps generate more income for the company and saves our employees time to take care of other tasks. Cons The inability for it to easily create bundles with our inventory which can be tricky anyway. Reason for choosing FlexScanMD They seemed to have all we needed for out specialized inventory Review Source AS Amaro S. Assistant Director Student Health Higher Education Used the software for: 6-12 months ### "FlexScan MD" June 20, 2023 5.0 FlexScanMD implementation representative supported us every step of the way and continues to provide excellent service. Pros FlexScanMD allowed us to go from a manual process to a digital one which allows us to better track our inventory. Cons Do not have enough experience with FlexScanMD to provide cons about the sytem. Review Source CN Colleen N. Accountant Hospital & Health Care Used the software for: 2+ years ### "Great customer service!" July 11, 2023 5.0 Pros Flexscan is easy to use and their team is really helpful when issues arise. The program didn't have a feature that we wanted so they built it for us! We love it! Cons Sometime the integration with other programs can be sluggish, but these problems are usually due to the other programs having problems or internet issues. Usually all works really well. Review Source DR Daniel R. VP of Development Hospital & Health Care Used the software for: 6-12 months ### "Incredible software and customer service" May 16, 2023 5.0 10/10 - We have had a great experience Pros Flexscan is incredibly easy to use and the pricing is very reasonable. The customer service is fantastic and we always get our questions answered in a timely manner. Cons There really isn't any feature with flexscan that we dislike Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.