--- title: "Alma Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Alma Software - reviews, pricing plans, popular comparisons to other Mental Health products and more." source_url: "https://www.capterra.com/p/10006917/Alma/" page_type: "product" language: "en" --- # Alma Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 10, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Alma ## What is Alma? Alma helps clinicians build thriving private practices. By joining Alma, you’ll get access to secure, timesaving EHR tools, admin and caseload support, professional development opportunities, and a financially rewarding insurance program. Alma members get credentialed with major insurance payers in under 45 days — 3x faster than the average process. Learn more about Alma. ## What is Alma used for? [Mental Health](https://www.capterra.com/mental-health-software/) Recognitions Shortlist Top alternative Featured Overall rating Based on 27 user reviews Reviews sentiment Positive 63% Neutral 4% Negative 33% Starting price $125 Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... - Mental Health / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Alma?[Manage this product listing](https://www.g2.com/products/spring-health-alma/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Alma 3.5 (27) VS. [4.4 (1,055)](https://www.capterra.com/p/130400/TheraNest-Mental-Health/reviews/) Starting Price $125 Per Month Starting Price $29 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.0 (27) Ease Of Use 4.3 (859) Value For Money 3.2 (26) Value For Money 4.2 (786) Customer Service 3.2 (26) Customer Service 4.4 (763) ## Alma alternatives [4.6 (2,827)](https://www.capterra.com/p/130710/SimplePractice/reviews/) Starting price $49.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.2 (339)](https://www.capterra.com/p/81298/Valant-Behavioral-Health-EHR/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 79% of reviewers rated it above 4 stars [4.7 (971)](https://www.capterra.com/p/118981/TherapyNotes-com/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars Highest Rated [4.8 (535)](https://www.capterra.com/p/178984/Jane-App/reviews/) Starting price $54.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/10006917/Alma/alternatives/) ## FAQs about Alma Overview ### Which roles and teams benefit most from Alma? Alma is most used by therapists, psychotherapists, counselors, and clinical social workers who need help with insurance billing, client intake, scheduling, and documentation. Practice owners, founders, and managers benefit from tools that streamline operations, support private practice growth, and reduce administrative workload so clinicians can focus on care. Answer based on 27 reviews Overview ### What company size and industries is Alma built for? Alma is built for private practice mental health therapists, with 100% of reviewers from small businesses and 56% in mental health care. It also appears in health, wellness and fitness at 15% and hospital and health care at 7%, with use centered entirely on mental health. Answer based on 27 reviews Features and Usability ### What are the key features of Alma? Alma offers appointment scheduling and calendar management for session coordination, plus confirmations/reminders to support client communication. It includes EMR/EHR, initial assessments, treatment planning, and progress tracking for clinical documentation, along with claims management, invoice management, credit card processing, electronic signature, document management, and HIPAA-compliant forms management. Integrations ### Which third-party tools and platforms does Alma integrate with? Alma integrates with CounSol.com, Doxy.me, and Google Workspace for EHR, telehealth, email, drive storage, and calendar management. These connections cover therapy notes, secure video visits, and scheduling workflows, giving practices a short list of core third-party platforms tied to clinical and administrative tasks. Answer based on 8 reviews ## Features AI summary Based on 2,869 Mental Health reviews Capterra data shows that buyers of Mental Health software rank the following features as their top priorities: - **HIPAA Compliant** (**76%** of reviewers rated this feature as critical) - **Charting** (**57%**) - **EMR/EHR** (**59%**) Alma supports **HIPAA Compliant** and **EMR/EHR**, giving mental health practices a secure way to manage patient information and maintain clinical records in one system. However, it does not include **Charting**. Instead, it offers other features that reviewers also consider important, including **Appointment Scheduling** (**55%**), **Document Management** (**51%**), and **Calendar Management** (**50%**). These features help businesses coordinate sessions, organize client files, and manage provider availability, allowing teams to keep daily operations efficient while maintaining consistent client care. HIPAA Compliant 4.0 (7) 85.71% of 7 reviewers that rated this feature as important or highly important Compliant with HIPAA, which sets standards for sensitive patient data protection EMR/EHR 3.9 (10) 70.00% of 10 reviewers that rated this feature as important or highly important Create and securely store digital patient records Appointment Scheduling 4.3 (17) 47.06% of 17 reviewers that rated this feature as important or highly important Schedule appointments via a calendar Document Management 2.4 (5) 0.00% of 5 reviewers that rated this feature as important or highly important Store, manage, and track all electronic documents in a centralized location Calendar Management 4.3 (13) 53.85% of 13 reviewers that rated this feature as important or highly important Track and manage schedules and meetings via an integrated calendar Claims Management 4.5 (14) 64.29% of 14 reviewers that rated this feature as important or highly important Process of submitting and following up on claims with insurance companies Alma 12 features ### All Features - Appointment Scheduling: Schedule appointments via a calendar - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Claims Management: Process of submitting and following up on claims with insurance companies - Confirmations/Reminders: Automated reminders and confirmations for booked appointments and events via text or email - Document Management: Store, manage, and track all electronic documents in a centralized location - Electronic Signature: Digitally sign online documents - EMR/EHR: Create and securely store digital patient records - HIPAA Compliant: Compliant with HIPAA, which sets standards for sensitive patient data protection - Initial Assessments: Conduct intake assessments to determine patient health status, medical history, conditions, etc. - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - Progress Tracking: Reporting on how each user, task or process has advanced since its initiation - Treatment Planning: Create treatment plans that document interventions and outcomes to track patient progress --- Get Advice We can help you find the software with the features you need. Features 3.4 (27) 3.4 Based on 27 reviews ## Pricing Value for money 3.2 (26) Basic $125.00 Per Month Value for money 3.2 (26) 3.2 Based on 26 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.2 (26) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.2 (26) 3.2 Based on 26 reviews ## User reviews Overall rating 3.5 Based on 27 reviews Filter by rating 5(12) 4(5) 3(1) 2(3) 1(6) Mentioned topic Sorted by most recent FD Felise D. Licensed Professional Counselor Mental Health Care ### "No Urgent Support Available or Guarantee of Payment for OOP Clients" 2.0 Overall Rating 2.0 2.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 2/10 August 7, 2026 Repeated technical difficullties and no immediate support. Also, no guarantee of payment for private pay clients who have uploaded their financial information in advance but are overdrawn on the date of service. Pros Referrals and the ability to compose notes for you, if the client gives permission. Sending clients reminders of the appointments and taking care of the billing are also pluses. Cons I am writing this review in real time while I am supposed to be meeting with a client through Alma. I am a paying Alma provider, and I cannot access my account despite resetting my password twice today. My client is presumably waiting for me right now, and because her contact information is inside Alma, I cannot even reach her to explain what is happening or offer another way to meet. I submitted an urgent technical support request, but the automated response says it may take up to three days to receive a reply and warns that submitting additional requests may further delay the response. There also appears to be no phone number or other way to reach someone for immediate assistance. This puts me in an awful professional position. From my client’s perspective, it may look as though I simply failed to show up for her appointment when, in reality, I am sitting here trying to reach her and cannot because I am locked out of the platform. Technical problems happen. What is unacceptable is having no way for a paying provider to obtain immediate assistance when a technical problem is actively interfering with client care. I sincerely hope someone from Alma sees this and contacts me promptly so I can regain access to my account and reach my client. Alternatives considered [Headway App](https://www.capterra.com/p/234325/Headway-App/) Reasons for choosing Alma I did not. I am on but Alma and Headway. I don't seem to have technical difficulties withh Headway. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SH Shakeeb H. Owner and Provider Health, Wellness and Fitness ### "Great for starting up" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 March 20, 2026 Overall its good. It's easy to set up, and the calendar feature integrates nicely with your existing calendars. Pros The Alma solution is great for starting up your own practice. It has a nice EHR tool and they credential you with many insurance providers. Cons They have a lot of nice features, but you cannot use their AI note-taking tool during in-person sessions. It only works for video sessions Reasons for choosing Alma I run both platforms due to the lack of insurance selections with Alma Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KT Kaosha T. ROI SPECIALIST Hospital & Health Care ### "Love it & will keep using " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 10, 2025 Love it and will continue to use it. This is something that I use twice a month. I can’t wait to keep using it. Pros Love that it seems so simple. Able to navigate around very easily. The design in itself is very neat. Cons When joining a session it takes a minute for the connection to actually connect. It will say the host has already joined. But still lag and connecting the call. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JM Jen M. Therapist Mental Health Care ### "Alma Review " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 March 10, 2025 It’s helped me grow my business and groups Pros CE, Referrals from many insurances and ability to handle most business tasks on the platform. Cons Pop ups, upselling is constantly increasing and adds a frustration to working with Alma that other platforms don’t have Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RN Roxanne N. Licensed Professional Counselor Mental Health Care ### "Worth it if you have enough Clients" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 6/10 June 20, 2024 I have had some really positive customer service experiences, but there are also times that can be frustrating when Clients' rates suddenly change or they owe more than told previous. I understand a lot of that is more of a concern involving insurance, but Alma's response is not always helpful or the most fair to all involved. Pros I really appreciate that they allow for multi-state credentialing and makes taking insurance a lot easier than if I were to try and credential on my own. The continuing education can be great at times too. Cons The cost of Alma is something I continue to evaluate with Headway now also offering multi-state credentialing. Some of the insurance pay out rates are a little higher, but Headway is able to match the insurance carriers I care about. Other insurance pay out rates are just too low. Reasons for choosing Alma I use both depending on what company provides the referral. I will say though that Alma I am more likely to get referrals though (although this has slowed a lot recently and the calendar/consultation requirement is not my favorite). Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LF Liz F. Client Health, Wellness and Fitness ### "Predatory Billing with promise to get practicioners paid Faster" 1.0 Overall Rating 1.0 1.0 Ease of Use 5.0 5.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 June 13, 2024 Non-responsive to predatory billing amounts, or simple inquiries. Yes they have "FAQS" on website for simple inquiries, tested noticed no response regardless of subject line. Pros Nothing at all, predatory billing sevice for practictioners. Cons BEWARE: Alma over charges, without filing claims, to make patient aware of "patient responsible amount". The intial insurance verification co-pay seems a little high, but as a vulnerable mental health patient you agree, because you need help. After your appointment you are invoiced without CPT codes or itemization and it's generally almost 50% higher than estimated. Their patient billing practices are not transparent. After digging and reviewing CPT codes that caused the co-pay to increase drastically, charges are not aligning. When challenging or inquiring about billing through provider, you are directed to Alma, with no support phone number, only an email, in which rarely responds, claiming "high volume". Alma, promises leads, higher premiums, and faster payment collections for the Practioners. Which makes sense with the 50% increase of final invoice, and of course, because that blindsided high invoice amount must be paid to continue treatment. With or without a high deductible through a clients insurance, claims are not submitted, so how is this patient portion amount determined one may ask? Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor July 10, 2024 Alma offers eligibility checks to determine: 1) If a client’s insurance plan is in network with their therapist 2) Their estimated cost of care per session Once a claim processes, the client's health plan determines their final cost of care. At that time, Alma must honor the health plan’s decisions on a client’s benefits. Claims can take 45-60 days to process. We recommend clients are familiar with their benefits by contacting their insurance carrier directly. Our support team is here to help providers and their clients navigate their insurance billing questions. We can be reached by email at support@helloalma.com, where providers and clients can also schedule a call with a member of our team. AL Ariel L. Manager Sports ### "Unreliable insurance" 1.0 Overall Rating 1.0 1.0 Ease of Use 2.0 2.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 May 24, 2024 The worst experience. I’m recommending people not use Alma if anything. Pros I didn’t Like anything. I expected To pay one price and months later they come back and tell me they’re taking $158 extra. Cons Had I known they were going to charge me extra I would never have done the appointment for my mental health. A big stresser of my mental health was my money issues and when I go and try to find a resource to help me, they end up charging me even more. This ended up being more detrimental for my mental health and well being than not. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor July 10, 2024 Alma offers eligibility checks to determine: 1) If a client’s insurance plan is in network with their therapist 2) Their estimated cost of care per session Once a claim processes, the client's health plan determines their final cost of care. At that time, Alma must honor the health plan’s decisions on a client’s benefits. Claims can take 45-60 days to process. We recommend clients are familiar with their benefits by contacting their insurance carrier directly. Our support team is here to help providers and their clients navigate their insurance billing questions. We can be reached by email at support@helloalma.com, where providers and clients can also schedule a call with a member of our team. MA Max A. Manager Education Management ### "Virtual Visits" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 May 13, 2024 Pros Nothing. They did not do what they said they would do. Cons I made two appointments with two different people. This was for mental health. They were supposed to call me at a confirmed, scheduled, time. Neither called me. Neither follow up or apologized. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor July 10, 2024 Alma supports providers with the billing and administrative portions of their practice. Providers manage their appointment scheduling and calendar. For help in finding a therapist, our support team can be reached by email at support@helloalma.com, where clients can also schedule a call with a member of our team. BP Ben P. Admin Computer Software ### "Scam company " 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 2.0 2.0 Likelihood to Recommend 0/10 April 26, 2024 Pros I’ve received zero benefit from this company. Cons I took off work to make the appointment and the doctor was a no show. The company has zero communication. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor April 26, 2024 Hi Ben, we are so sorry to hear about your experience with this therapist. If you'd like to submit formal feedback, please email support@helloalma.com and our team can look into it! SW Shiry W. lll Wine and Spirits ### "Horrible experience" 1.0 Overall Rating 1.0 1.0 Ease of Use 3.0 3.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 April 9, 2024 Pros nothing it's just very very bad It's a total scam Cons I used Alma for my daughter. They promised it will be covered by insurance, I didn't have my insurance card so they charge me fully and gave me a superbill, to my surprise it is not covered by insurance The customer support is horrible, it takes them days to reply, they mostly ignore my emails and the worst, the therapist was unprofessional Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor July 10, 2024 Alma offers eligibility checks to determine: 1) If a client’s insurance plan is in network with their therapist 2) Their estimated cost of care per session Once a claim processes, the client's health plan determines their final cost of care. At that time, Alma must honor the health plan’s decisions on a client’s benefits. Claims can take 45-60 days to process. We recommend clients are familiar with their benefits by contacting their insurance carrier directly. [View all Reviews](https://www.capterra.com/p/10006917/Alma/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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