--- title: "Zapix Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Zapix Software - reviews, pricing plans, popular comparisons to other CRM products and more." source_url: "https://www.capterra.com/p/10007020/Zapix-CRM/" page_type: "product" language: "en" --- # Zapix Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 17, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Zapix ## What is Zapix? Zapix CRM is a powerful and flexible software solution designed to help teams take full control of their data, streamline and digitize business processes, and build stronger, more meaningful customer relationships. By centralizing information in a single platform, automating daily operations, and providing real-time insights, Zapix CRM enables organizations to improve efficiency, enhance collaboration, and make data-driven decisions. The result is increased productivity, better customer experiences, and sustainable business growth. ## What is Zapix used for? [CRM](https://www.capterra.com/customer-relationship-management-software/) Top alternative Featured Overall rating Based on 4 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price €24 Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Zapix?[Manage this product listing](https://www.g2.com/products/zapix/claim_requests/new?auto=true) ## Zapix Overview Updated September 2026 AI summary Zapix is a CRM solution built for small businesses seeking to manage contacts, leads, and sales pipelines across cloud and mobile platforms. It combines lead management, marketing automation, workflow tools, and customizable fields, with options for forecasting and sales reporting. Zapix integrates with Fatture in Cloud and supports both in-person and online training for onboarding. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Zapix 4.5 (4) VS. [4.4 (18,810)](https://www.capterra.com/p/61368/Salesforce/reviews/) Starting Price €24 Per Month Starting Price $25 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.3 (4) Ease Of Use 4.0 (4,388) Value For Money 4.5 (4) Value For Money 4.0 (3,517) Customer Service 4.3 (4) Customer Service 4.1 (3,527) ## Zapix alternatives [4.3 (6,999)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) Starting price $14.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) [4.5 (4,487)](https://www.capterra.com/p/152373/HubSpot-CRM/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/152373/HubSpot-CRM/) [Kylas Sales CRM](https://www.capterra.com/p/210630/Kylas/) [4.8 (625)](https://www.capterra.com/p/210630/Kylas/reviews/) Starting price $250.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/210630/Kylas/) Highest Rated [Ploomes CRM](https://www.capterra.com/p/207290/Ploomes/) [4.9 (442)](https://www.capterra.com/p/207290/Ploomes/reviews/) Starting price $22.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/207290/Ploomes/) ## FAQs about Zapix Overview ### What company size and specific industries is Zapix built for? Zapix is designed for small and medium-sized businesses, startups, and growing companies, especially those with sales, account management, marketing, or customer support teams. It is also suited to professional services firms and consulting agencies that need a tool for client-focused work. Features and Usability ### What are the key features of Zapix? Zapix offers marketing automation, lead management, and lead qualification alongside contact management and a contact database. It also includes pipeline management, opportunity management, workflow management, reporting and statistics, sales forecasting, activity dashboards, alerts and notifications, third-party integrations, and an API for connecting related systems. Integrations ### Which third-party tools and platforms does Zapix integrate with? Zapix integrates with Fatture in Cloud. Getting Started and Support ### What training and onboarding options does Zapix offer? Zapix provides in person training and live online sessions for teams getting started. In person training supports direct, face-to-face instruction, while live online sessions allow remote guidance and structured walkthroughs. These are the confirmed training formats listed for Zapix. Getting Started and Support ### What customer support options does Zapix offer? Zapix provides email/help desk and phone support. These channels give users direct ways to reach assistance for setup, account questions, and troubleshooting. No reviewer feedback about support quality is available, so response speed, helpfulness, and common frustrations cannot be assessed from the catalog data. ## Features AI summary Based on 14,838 CRM reviews Capterra reviewers point to these as the CRM features buyers care about most: - **Data Security** (**51%** of reviewers rated this feature as critical) - **Customer Database** (**52%**) - **Real-Time Data** (**56%**) Zapix includes other CRM capabilities that reviewers also consider important, such as **Contact Database** (**47%**) and **Contact Management** (**44%**). Together, these features help businesses keep customer details organized, track interactions more efficiently, and give teams a clearer view of contact information for day-to-day relationship management. Contact Management 4.0 (4) 100.00% of 4 reviewers that rated this feature as important or highly important Manage, organize, and store contact information Forecasting 4.3 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Form predictions based on past and present data/trends Lead Management 3.7 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Store information about leads or contacts and track, manage and nurture them throughout the sales process Sales Pipeline Management 5.0 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Pipeline view and tracking lead status Task Management 4.0 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Create, manage and track all task activities and progression Workflow Management 4.3 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Create, design and manage workflows for repetitive tasks Zapix 28 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Import/Export: Import and export data to and from software applications - Document Storage: Store and organize documents in a centralized system - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Forecasting: Form predictions based on past and present data/trends - Interaction Tracking: Track interaction history by documenting conversations for contacts - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - Lead Qualification: Score a lead on their quality or likelihood to buy based on certain behaviors - Marketing Automation: Automate workflows and trigger campaigns based on customer actions - Mobile Access: Access software remotely via mobile devices - Opportunity Management: Track all opportunities for potential sales and convert them into recurring revenue - Pipeline Management: Track the progress of long term goals, campaigns, and opportunities, for sales, projects, business ventures etc. - Quotes/Estimates: Generate quotes or estimates for customers - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Sales Pipeline Management: Pipeline view and tracking lead status - Sales Reports: Reports specific to sales analysis for trends and strategies - Sales Trend Analysis: Analyze the current state of sales data to accurately understand trends and forecast future sales numbers. - Segmentation: Group leads or contacts based on their specific characteristics - Task Management: Create, manage and track all task activities and progression - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.5 (4) 4.5 Based on 4 reviews ## Pricing Value for money 4.5 (4) Basic €24.00 Per Month Value for money 4.5 (4) 4.5 Based on 4 reviews ## Integrations [ Fatture in Cloud](https://www.capterra.com/p/238342/Fatture-in-Cloud/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.3 (4) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.3 (4) 4.3 Based on 4 reviews ## User reviews Overall rating 4.5 Based on 4 reviews Filter by rating 5(2) 4(2) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent VS Vipindeep S. tecnico Glass, Ceramics & Concrete ### "Prodotto valido" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 March 2, 2026 Utilizzo Zapix da diversi mesi per gestire le spedizioni del mio e-commerce e il bilancio complessivo è molto positivo. Il vantaggio principale è senza dubbio l'integrazione fluida con Shopify, che permette di generare decine di etichette in pochi secondi, eliminando errori manuali e risparmiando ore di lavoro. Tuttavia, non è tutto perfetto. Sebbene le tariffe siano competitive per chi ha volumi medi, l'assistenza clienti a volte agisce solo come intermediario, rendendo la risoluzione di problemi complessi con i corrieri un po' più lenta del previsto. Nel complesso, è uno strumento indispensabile per chi vuole scalare il proprio business senza impazzire tra mille dashboard diverse, a patto di accettare una minore autonomia nei rapporti diretti con i vettori Pros Importare gli ordini automaticamente. Generare le etichette di spedizione con un click. Aggiornare lo stato dell'ordine sullo store in tempo reale. Cons Affidare tutto il workflow a un unico software significa che, in caso di disservizi tecnici o manutenzioni della piattaforma, la tua operatività potrebbe rallentare. Se il sistema non importa gli ordini correttamente, devi intervenire manualmente, annullando il vantaggio dell'automazione Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. DA Daniele A. Agricolo Farming ### "Servizio pratico, veloce e facile da usare" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 March 1, 2026 Pros App semplice e intuitiva, servizio rapido e affidabile. Mi ha colpito la chiarezza delle informazioni e l’efficienza del supporto. Cons Poche opzioni di personalizzazione e qualche passaggio potrebbe essere reso più immediato per migliorare l’esperienza. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AA Aldo A. Titolare Industrial Automation ### "Software intuitivo e completo per la gestione aziendale" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 24, 2026 Pros Zapix ha semplificato notevolmente la gestione delle nostre attività quotidiane. L’interfaccia è moderna, intuitiva e permette di lavorare in modo veloce senza dover affrontare una curva di apprendimento complessa. Abbiamo riscontrato un miglioramento concreto nell’organizzazione interna e nel monitoraggio delle attività. Il supporto clienti è stato sempre rapido e professionale. Cons Un aspetto migliorabile potrebbe essere l’ampliamento di alcune funzionalità avanzate e una maggiore integrazione con altri strumenti esterni. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor February 25, 2026 Grazie Aldo per il tuo prezioso contributo. Stiamo lavorando per implementare nuove funzionalità ed integrazioni di terze parti, continua ad utilizzare Zapix per non perderti i prossimi aggiornamenti. Andrea P. Marketing Manager Computer & Network Security ### "Zapix - CRM semplice, pratico e completo" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 24, 2026 Pros Utilizzo Zapix CRM da alcuni anni per la gestione dei clienti e delle trattative e devo dire che mi ha semplificato parecchio il lavoro. L’interfaccia è intuitiva e dopo poco tempo si riesce a gestire contatti, offerte e attività senza difficoltà. Apprezzo molto la struttura modulare: posso attivare solo le funzioni che mi servono (vendite, gestione progetti, fatturazione) senza ritrovarmi con strumenti inutili. Anche il supporto è stato rapido quando ne ho avuto bisogno. Cons Tra gli svantaggi, secondo me, manca qualche automazione più avanzata rispetto a CRM più strutturati e le integrazioni con strumenti esterni potrebbero essere più immediate. Inoltre, un’app mobile dedicata sarebbe utile per lavorare ancora meglio in mobilità. Nel complesso però è una soluzione valida, soprattutto per PMI e professionisti che cercano un CRM completo ma non troppo complesso. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor February 25, 2026 Grazie Andrea per il tuo prezioso feedback! ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.