--- title: "Pronnel Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Pronnel Software - reviews, pricing plans, popular comparisons to other Conversation Intelligence products and more." source_url: "https://www.capterra.com/p/10007147/Pronnel/" page_type: "product" language: "en" --- # Pronnel Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Pronnel ## What is Pronnel? Pronnel is a domain agnostic SaaS Work Management solution. Clients have built their CRM, Tech Development (AGILE), Recruitment Pipelines, HR Processes, Logistics, Event Management, Lead Management Systems, Performance Marketing, Event Management, as a tool to support ISO Implementation and Audits, CAPI systems in Market research, Movie Production Management, Facility Management Systems and even Construction Services. Features include Kanban, Grid View, Document Repository, Email/ WhatsApp. ## What is Pronnel used for? [Productivity](https://www.capterra.com/productivity-software/)[Production Scheduling](https://www.capterra.com/production-scheduling-software/)[Real Estate CRM](https://www.capterra.com/real-estate-crm-software/) Top alternative Featured Overall rating Based on 12 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $7 Per User, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Pronnel?[Manage this product listing](https://www.g2.com/products/pronnel/claim_requests/new?auto=true) ## Pronnel Overview Updated September 2026 AI summary Pronnel offers productivity and collaboration tools designed for businesses of all sizes, including small, midsize, and enterprise organizations. Covering productivity, production scheduling, and real estate CRM needs, it features task management, document handling, calendar and email integration, and workflow management. Available via web and mobile platforms, Pronnel includes options like business process automation, customizable templates, and team collaboration features. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Pronnel 4.8 (12) VS. [4.6 (6,117)](https://www.capterra.com/p/147657/monday-com/reviews/) Starting Price $7 Other Starting Price $9 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (12) Ease Of Use 4.5 (205) Value For Money 4.9 (11) Value For Money 4.3 (173) Customer Service 5.0 (12) Customer Service 4.4 (195) ## Pronnel alternatives [4.6 (5,315)](https://www.capterra.com/p/153140/Connecteam/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.2 (1,132)](https://www.capterra.com/p/123794/Fishbowl/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 84% of reviewers rated it above 4 stars [Genius ERP](https://www.capterra.com/p/105244/Genius-Manufacturing/) [4.2 (205)](https://www.capterra.com/p/105244/Genius-Manufacturing/reviews/) Starting price $3000.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/105244/Genius-Manufacturing/) [MRPeasy](https://www.capterra.com/p/134177/MRPEasy/) [4.5 (170)](https://www.capterra.com/p/134177/MRPEasy/reviews/) Starting price $49.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/134177/MRPEasy/) [View all alternatives](https://www.capterra.com/p/10007147/Pronnel/alternatives/) ## FAQs about Pronnel Overview ### Which roles and teams benefit most from Pronnel? Pronnel benefits business leaders, client-facing teams, and operational support roles that need structured coordination. Founders, directors, and CEOs use it to oversee workflows and team progress, while sales, marketing, customer success, and program managers rely on it to manage relationships, track tasks, and keep cross-functional work organized. Answer based on 12 reviews Overview ### What company size and industries is Pronnel built for? Pronnel is built mainly for small businesses, which make up 92% of reviewers, with retail and information technology and services tied as the top industries at 17% each. It also appears in business supplies and equipment at 8%, and is commonly used for productivity, cited by 79% of reviewers. Answer based on 12 reviews Features and Usability ### What are the key features of Pronnel? Pronnel offers production management, project management, and workflow management, along with task management, assignment management, and progress tracking. It also includes Gantt/timeline view, reporting and analytics, access controls and permissions, document management, collaboration tools, alerts/notifications, and data import/export for operational coordination. Pricing ### How much does it cost and what fees or limitations are included? Pronnel starts at $7/user/month for the Basic plan, which includes advanced activity tracking, Google reCAPTCHA, 1GB file storage, 1k automation/month, unlimited forms, and unlimited tickets. The Standard plan is $11/user/month, and Premium is $25/user/month. A free version and free trial are available. Integrations ### Which third-party tools and platforms does Pronnel integrate with? Pronnel integrates with 6 third-party tools for email and automation, including Gmail, Microsoft Outlook, Fastmail, Rediffmail Pro, Zoho Mail, and Zapier. These connections cover major mail platforms and add automation support through Zapier. Getting Started and Support ### What training and onboarding options does Pronnel offer? Pronnel provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online formats support guided instruction, webinars cover group learning, documentation offers written reference, and videos provide self-paced review of product steps and features. Getting Started and Support ### What customer support options does Pronnel offer? Pronnel provides email/help desk support, an FAQ/forum, and a knowledge base. These channels let users submit questions, search common answers, and browse self-service guidance. No reviewer sentiment about support experience is available, so support quality, response speed, and helpfulness cannot be described. ## Features AI summary Based on 17,987 Conversation Intelligence reviews Capterra data shows that buyers of productivity software rank the following features as their top priorities: - **Secure Data Storage** (**55%** of reviewers rated this feature as critical) - **Task Scheduling** (**51%**) - **Task Management** (**52%**) Pronnel supports **Task Scheduling** and **Task Management**, giving teams a clear way to plan work, assign responsibilities, and keep day-to-day activities on track. However, it does not include **Secure Data Storage**. Instead, it offers other important features that reviewers also value, including **File Sharing** (**48%**), **Alerts/Notifications** (**47%**), and **Document Management** (**45%**). These features help businesses keep files accessible, stay updated on deadlines and changes, and organize work-related content in one place, allowing teams to coordinate tasks more efficiently. Task Scheduling 5.0 (7) 71.43% of 7 reviewers that rated this feature as important or highly important Track and manage the scheduling of tasks Task Management 4.9 (8) 75.00% of 8 reviewers that rated this feature as important or highly important Create, manage and track all task activities and progression File Sharing 5.0 (7) 71.43% of 7 reviewers that rated this feature as important or highly important Public or private sharing of digital files such as documents, audio/video, images, and more Alerts/Notifications 5.0 (3) 0.00% of 3 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Document Management 5.0 (5) 80.00% of 5 reviewers that rated this feature as important or highly important Store, manage, and track all electronic documents in a centralized location Reminders 4.9 (8) 37.50% of 8 reviewers that rated this feature as important or highly important Timed notification for any upcoming task, deadline, appointment, or activity Pronnel 67 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Approval Process Control: Manage the process of evaluating documents or requests submitted for approval - Assignment Management: Assign issues and tasks based on availability or required skills - Audio Recording: Record and edit recorded audio and/or video - Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Business Process Automation: Helps automate and manage information, tasks, and procedures by establishing routines and patterns associated with processes - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Change Management: Track and monitor efficient handling of all changes/transitions - Chat/Messaging: Communicate using direct chat or messages within the system - Client Management: Manage contact details and communication with clients - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - Content Creation: The ability to create unique content - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Import/Export: Import and export data to and from software applications - Data Synchronization: Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency - Data Visualization: Graphical representation of data - Document Management: Store, manage, and track all electronic documents in a centralized location - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Marketing: Create and send email blasts/campaigns - Email Templates: Pre-made examples and templates for emails - Email Tracking: Track delivered, received, and opened emails - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - For Real Estate: For realtors, real estate investors, property managers, and other real estate professionals. - Gantt/Timeline View: Visual representation of project's schedule, sequence and duration of tasks, benchmarks and dependencies - Interaction Tracking: Track interaction history by documenting conversations for contacts - Lead Capture: Automatically identify and save contact information of potential customers - Lead Distribution: Route and distribute your leads to third party buyers - Lead Generation: Manage the process of attracting and converting business prospects into leads - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - Lead Nurturing: Engage with a lead throughout the sales process by actively providing information - Lead Qualification: Score a lead on their quality or likelihood to buy based on certain behaviors - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Notes Management: Allow users to create, edit, and sort multiple notes - Prioritization: Arrange tasks based on the level of priority or urgency - Production Management: Manage the end-to-end production process for manufacturing operations - Productivity Tools: Tools to facilitate the production of information and promote efficiency - Progress Tracking: Reporting on how each user, task or process has advanced since its initiation - Project Management: Plan and coordinate all the resources, costs and time needed to execute assignments - Quotes/Estimates: Generate quotes or estimates for customers - Real-Time Data: Receive data and information in real time - Referral Tracking: Log and store the source of contacts/leads - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Scheduling: Plan availability and assign specific time slots for tasks and resources - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Status Tracking: Track the status over time for a request, process, asset, or transaction - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Task Management: Create, manage and track all task activities and progression - Task Scheduling: Track and manage the scheduling of tasks - Team Collaboration: Allow multiple team members to edit and work on the same document - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - To-Do List: A digital list of items that need to be completed - Traceability: Track and document the history, application, or location of an item or activity - Video Content: Supports video files - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.9 (12) 4.9 Based on 12 reviews ## Pricing Value for money 4.9 (11) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/10007147/Pronnel/pricing/) Free $0.00 It includes: - 20 Users - 1000 Tickets - 100MB of file storage - 100 Automation/month Basic $7.00 Per User,Per Month It includes: - Unlimited Forms - Unlimited Tickets - 1GB of file storage - 1k Automation/month Standard $11.00 Per User,Per Month It includes: - Chat Bot - 5GB of file storage - 25k Automation/month Premium $25.00 Per User,Per Month It includes: - White Labeling - 20GB of file storage - 500k Automation/month Value for money 4.9 (11) 4.9 Based on 11 reviews ## Integrations [ Gmail](https://www.capterra.com/p/202338/Gmail/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/)[ Zoho Mail](https://www.capterra.com/p/174694/Zoho-Mail/)[ Fastmail](https://www.capterra.com/p/212891/Fastmail/)[ Rediffmail Pro](https://www.capterra.com/p/229779/Rediffmail-Pro/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (12) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (12) 5.0 Based on 12 reviews ## User reviews Overall rating 4.8 Based on 12 reviews Filter by rating 5(10) 4(2) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent AN Anusha N. Test Manager Information Technology and Services ### "Best Project Management Software " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 November 5, 2024 I have been using Pronnel for last 4 years now and found this software very useful for project management. Pros User friendly design and functionality is the best part of using pronnel. The software is comprehensive with customized options. I did not find any difficulty while creating agile framework for my team using pronnel. It did not take much time to set up as compare to other software. Templates creation facility and other so many features make this software force to use within the company. Cons Let me find it to write here. Sometime I find some server glitches which can be improved soon. Switched from [Jira](https://www.capterra.com/p/19319/JIRA/) Ease to use and one of my friend introduced pronnel to me Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Response from Vendor November 8, 2024 Dear Ms. Anusha N, Thank you for the fabulous feedback. Please reach out to us at support@pronnel.com to share the problems you may have experienced on server-side issues, and we will work on resolving them. Kind regards Team Pronnel NM Nilofar M. Customer Relations Retail ### "Journey through satisfaction" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 28, 2024 Amazing! The management team is very happy:) Pros The dashboards are amazing, overall experience is awesome Cons I liked the overall features of the software, very user friendly and useful Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. SL Sanjay L. Business Development Head Retail ### "Most Effective CRM Solution!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 28, 2024 Pros Love the user interface and the straightforward navigation. Tailoring the CRM was effortless, thanks to the amazing customization options. Whether in the office or on the go, I appreciate the seamless experience across the devices. Cons Nothing so far and the team is pretty flexible to cater to any requests or suggestions that we have. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. SD Serah D. Executive Assistant Media Production ### "Pronnel" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 24, 2023 Pros Ease of use and efficiency with which I could see which all tasks have been done and what is yet to do. Cons Nothing as of now, no complains at the moment. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor August 2, 2023 Dear Ms. Serah D, Thank you for your kind words. We are glad to hear of your smooth User Experience with Pronnel. Kind regards Team Pronnel AN Anonymous User IT Health, Wellness and Fitness ### "Good going Pronnel" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 July 19, 2023 \- 9/10 Pros \- Super Support- Super Dynamic to get you want Cons \- Found few but great that Pronnel team has solved it in a day Alternatives considered [Jira](https://www.capterra.com/p/19319/JIRA/) [Trello](https://www.capterra.com/p/211559/Trello/) [Asana](https://www.capterra.com/p/184581/Asana-PM/) Reasons for choosing Pronnel \- A very engaging team and their innovative solution Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor July 20, 2023 Dear Reviewer, Thank you for your kind words. We are excited that you found Pronnel meeting your needs and super-thrilled that you chose us after comparing to Asana, JIRA and Trello. We are working relentlessly to make it "Simpler, Easier" for users and value inputs from active users greatly. Will share your remarks with the Customer Success Team who will be encouraged by your words. Kind regards Team Pronnel. FA Faisal Ali Y. Manager Growth & Client Success Animation ### "Best tool for Projects" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 June 14, 2023 It is an exceptional experience using Pronnel Pros Attention to detail in the whole project Cons User convenience and friendliness needs to improve Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor June 15, 2023 Dear Mr. Faisal Ali Thank you for the great review. We will keep your feedback regarding the User Experience in mind. Kind regards Team Pronnel AB Anirban B. Director/ Partner Construction ### "Honest Opinion from the prospect of a growing company to scale up their business. " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 10, 2023 We would like to explore long term association with them, they are our problem-solving partner for our owners, managers and employees. Good luck to them and we are sure they will do wonders, if they are given chance to serve you. Pros Employees of this organization are different, they are good listeners, they can understand ground reality and bottle neck of business, you can discuss all issues of your business with them openly, very quickly they can come up with relevant suggestions to solve your issues. This application can do anything and everything based on your requirements, any modifications can be done based on your requirements. Respond time to get back on new development is super-fastInitial setting up process can be managed by the team quickly. The efforts they are putting to train users are in different level, they not only sell the product, they become your solution provider over period of time. Cons Due to their flexible nature, the amount of time they are investing to manage individual client is good from the client point of view, however I do not know how they manager their overall profitability by spending such huge time for each client. Reasons for choosing Pronnel All reasons are mentioned in the above comments. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor June 12, 2023 Dear Mr. Anirban B, Thank you for your kind words of appreciation. As one of our Beta testers, we have been appreciative of the timely inputs and user feedback from you and your team. We appreciate your concern regarding the time long times invested by the Customer Success Team. As a firm, we are focused on providing a smooth and easy Onboarding for all clients. We believe, once we have streamlined this process, we can grow fast. Thanking you once again. Kind regards Team Pronnel. Ross B. Sales & Marketing Manager Furniture ### "It's their team!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 10, 2023 A positive experience. Very feature rich. Very adaptable and configurable. You won't feel "nickle-and-dimed" from the product as pretty much everything is included. I'm looking forward to what they can add next!! Pros Dealing with the staff from Pronnel is what really makes this product a great value for the money. Cons It has a unique interface that isn't always intuitive. However, what you are looking for is there and it just takes some time to get used to using their tools. Switched from [Trello](https://www.capterra.com/p/211559/Trello/) The hands-on support and the included features Alternatives considered [Trello](https://www.capterra.com/p/211559/Trello/) [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reasons for choosing Pronnel The hands-on support and the included features Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor June 14, 2023 Dear Mr. Ross B, Thank you for the great review and your faith in going forward with Pronnel. We will pass on your kind words of appreciation to the Customer Success Team who would be thrilled. We are working on the UI/UX and Release 3.0 out 3rd week of June 23 should address some of the issues. We appreciate your inputs. Hoping to continue keeping you as delighted. Kind regards Team Pronnel Sofwane S. Multimedia Writing and Editing ### "A User-Friendly Platform: My Experience with Pronnel" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 1, 2023 My overall experience with Pronnel as a project management platform has been exceptional. From the moment I started using it, I found Pronnel to be a powerful and comprehensive tool that greatly streamlined my project management process. The platform offers a wide range of features and functionalities that have greatly improved my team's collaboration and productivity. Pros One of the aspects I liked most about Pronnel is its user-friendly interface. Navigating through the website was a breeze, and I found it intuitive and easy to use. The layout and design are clean and visually appealing, which enhances the overall browsing experience. I appreciated the organization of information, as it made it simple to find the specific products or services I was looking for. Additionally, Pronnel provided comprehensive and detailed descriptions of their offerings, enabling me to make informed decisions. The website's responsiveness and fast loading times further contributed to a smooth and enjoyable browsing experience. Overall, the user-friendly interface of Pronnel greatly impressed me and made my interaction with the website seamless and efficient. Cons While the overall experience on the website was positive, I encountered some challenges when I needed assistance. The response time from customer support was slower than expected, and it took longer to get my queries addressed or issues resolved. Enhancing the responsiveness and efficiency of customer support would greatly improve the user experience and provide better assistance to customers. Additionally, having more support channels such as live chat or a dedicated helpline could be beneficial for users who prefer more immediate assistance. Strengthening the customer support system would make Pronnel even more user-friendly and reliable. Switched from [Connecteam](https://www.capterra.com/p/153140/Connecteam/) I decided to make the switch to Pronnel primarily because of the price. Compared to other similar platforms, Pronnel offered competitive pricing that was significantly more affordable for me. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor June 6, 2023 Dear Sofwane, Thank you for the amazing and helpful review. We are glad to have you sign on with us and the fact that you found Pronnel easy and intuitive. We appreciate your candid feedback on customer support. We would love to have an opportunity to debrief with you on areas of improvement, can we schedule a call? We are working on a program to address this with: 1) More easily accessible tutorials and building the knowledge base. 2) We also have an AI based chatbot in the pipeline to answer specific questions from users directly. 3) Meanwhile, the idea of putting out a Live Agent Support is a feature we will be working on. Thank you once again for the extensive insights shared. Do feel free to drop us a line if you need further queries on the email id sent to your directly. Kind regards Team Pronnel. P.S. We are extremely excited about our upcoming new release later this week. I am sure you will find some of your queries addressed in them. AN Anonymous User Program Manager in Tech Information Technology and Services ### "Pronnel" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 27, 2023 Pros Pronnel provides the ease to integrate business requirements management with tech task scheduling and prioritization. It's multi dashboard linking has helped me to ensure I can create end to end workflow, which I was not able to create in any other software. Cons If we get the feature where tickets can be assigned automatically as per skills and previous history.That will add much value to this product. Switched from [Asana](https://www.capterra.com/p/184581/Asana-PM/) Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor May 30, 2023 Dear Reviewer, Thank you for the Review. Glad that you could completely get your customization needs met with Pronnel. Automation for ticket assignment is on the way. We expect with our latest release of Ver 3.0 you will have a better experience. We would ask you to do a fresh evaluation by end June '23. Kind regards Team Pronnel [View all Reviews](https://www.capterra.com/p/10007147/Pronnel/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.