# Pronnel Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is Pronnel the right Productivity solution for you? Explore 12 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/10007147/Pronnel/reviews

---

Pronnel

4.8 (12)

[View alternatives](https://www.capterra.com/p/10007147/Pronnel/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

* * *

Last updated March 13th, 2026

# Reviews of Pronnel

Ease of use

4.8

Customer Service

5.0

## Showing most helpful reviews

Showing 1-12 of 12 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Sofwane S.  
Multimedia  
Writing and Editing  
Used the software for: Less than 6 months

### "A User-Friendly Platform: My Experience with Pronnel"

June 1, 2023

5.0

My overall experience with Pronnel as a project management platform has been exceptional. From the moment I started using it, I found Pronnel to be a powerful and comprehensive tool that greatly streamlined my project management process. The platform offers a wide range of features and functionalities that have greatly improved my team's collaboration and productivity.

Pros

One of the aspects I liked most about Pronnel is its user-friendly interface. Navigating through the website was a breeze, and I found it intuitive and easy to use. The layout and design are clean and visually appealing, which enhances the overall browsing experience. I appreciated the organization of information, as it made it simple to find the specific products or services I was looking for. Additionally, Pronnel provided comprehensive and detailed descriptions of their offerings, enabling me to make informed decisions. The website's responsiveness and fast loading times further contributed to a smooth and enjoyable browsing experience. Overall, the user-friendly interface of Pronnel greatly impressed me and made my interaction with the website seamless and efficient.

Cons

While the overall experience on the website was positive, I encountered some challenges when I needed assistance. The response time from customer support was slower than expected, and it took longer to get my queries addressed or issues resolved. Enhancing the responsiveness and efficiency of customer support would greatly improve the user experience and provide better assistance to customers. Additionally, having more support channels such as live chat or a dedicated helpline could be beneficial for users who prefer more immediate assistance. Strengthening the customer support system would make Pronnel even more user-friendly and reliable.

Switched from

[Connecteam](https://www.capterra.com/p/153140/Connecteam/)

I decided to make the switch to Pronnel primarily because of the price. Compared to other similar platforms, Pronnel offered competitive pricing that was significantly more affordable for me.

Review Source

Response from Pronnel

June 6, 2023

Dear Sofwane, Thank you for the amazing and helpful review. We are glad to have you sign on with us and the fact that you found Pronnel easy and intuitive. We appreciate your candid feedback on customer support. We would love to have an opportunity to debrief with you on areas of improvement, can we schedule a call? We are working on a program to address this with: 1) More easily accessible tutorials and building the knowledge base. 2) We also have an AI based chatbot in the pipeline to answer specific questions from users directly. 3) Meanwhile, the idea of putting out a Live Agent Support is a feature we will be working on. Thank you once again for the extensive insights shared. Do feel free to drop us a line if you need further queries on the email id sent to your directly. Kind regards Team Pronnel. P.S. We are extremely excited about our upcoming new release later this week. I am sure you will find some of your queries addressed in them.

VR

Verified Reviewer  
IT  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Good going Pronnel"

July 19, 2023

4.0

\- 9/10

Pros

\- Super Support- Super Dynamic to get you want

Cons

\- Found few but great that Pronnel team has solved it in a day

Alternatives considered

[Jira](https://www.capterra.com/p/19319/JIRA/)[Trello](https://www.capterra.com/p/211559/Trello/)[Asana](https://www.capterra.com/p/184581/Asana-PM/)

Reason for choosing Pronnel

\- A very engaging team and their innovative solution

Review Source

Response from Pronnel

July 20, 2023

Dear Reviewer, Thank you for your kind words. We are excited that you found Pronnel meeting your needs and super-thrilled that you chose us after comparing to Asana, JIRA and Trello. We are working relentlessly to make it "Simpler, Easier" for users and value inputs from active users greatly. Will share your remarks with the Customer Success Team who will be encouraged by your words. Kind regards Team Pronnel.

AN

Anusha N.  
Test Manager  
Information Technology and Services  
Used the software for: 2+ years

### "Best Project Management Software "

November 5, 2024

5.0

I have been using Pronnel for last 4 years now and found this software very useful for project management.

Pros

User friendly design and functionality is the best part of using pronnel. The software is comprehensive with customized options. I did not find any difficulty while creating agile framework for my team using pronnel. It did not take much time to set up as compare to other software. Templates creation facility and other so many features make this software force to use within the company.

Cons

Let me find it to write here. Sometime I find some server glitches which can be improved soon.

Switched from

[Jira](https://www.capterra.com/p/19319/JIRA/)

Ease to use and one of my friend introduced pronnel to me

Review Source

Response from Pronnel

November 8, 2024

Dear Ms. Anusha N, Thank you for the fabulous feedback. Please reach out to us at support@pronnel.com to share the problems you may have experienced on server-side issues, and we will work on resolving them. Kind regards Team Pronnel

Ross B.  
Sales & Marketing Manager  
Furniture  
Used the software for: Less than 6 months

### "It's their team!"

June 10, 2023

5.0

A positive experience. Very feature rich. Very adaptable and configurable. You won't feel "nickle-and-dimed" from the product as pretty much everything is included. I'm looking forward to what they can add next!!

Pros

Dealing with the staff from Pronnel is what really makes this product a great value for the money.

Cons

It has a unique interface that isn't always intuitive. However, what you are looking for is there and it just takes some time to get used to using their tools.

Alternatives considered

[Trello](https://www.capterra.com/p/211559/Trello/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)

Reason for choosing Pronnel

The hands-on support and the included features

Switched from

[Trello](https://www.capterra.com/p/211559/Trello/)

The hands-on support and the included features

Review Source

Response from Pronnel

June 14, 2023

Dear Mr. Ross B, Thank you for the great review and your faith in going forward with Pronnel. We will pass on your kind words of appreciation to the Customer Success Team who would be thrilled. We are working on the UI/UX and Release 3.0 out 3rd week of June 23 should address some of the issues. We appreciate your inputs. Hoping to continue keeping you as delighted. Kind regards Team Pronnel

AB

Anirban B.  
Director/ Partner  
Construction  
Used the software for: 1-2 years

### "Honest Opinion from the prospect of a growing company to scale up their business. "

June 10, 2023

5.0

We would like to explore long term association with them, they are our problem-solving partner for our owners, managers and employees. Good luck to them and we are sure they will do wonders, if they are given chance to serve you.

Pros

Employees of this organization are different, they are good listeners, they can understand ground reality and bottle neck of business, you can discuss all issues of your business with them openly, very quickly they can come up with relevant suggestions to solve your issues. This application can do anything and everything based on your requirements, any modifications can be done based on your requirements. Respond time to get back on new development is super-fastInitial setting up process can be managed by the team quickly. The efforts they are putting to train users are in different level, they not only sell the product, they become your solution provider over period of time.

Cons

Due to their flexible nature, the amount of time they are investing to manage individual client is good from the client point of view, however I do not know how they manager their overall profitability by spending such huge time for each client.

Reason for choosing Pronnel

All reasons are mentioned in the above comments.

Review Source

Response from Pronnel

June 12, 2023

Dear Mr. Anirban B, Thank you for your kind words of appreciation. As one of our Beta testers, we have been appreciative of the timely inputs and user feedback from you and your team. We appreciate your concern regarding the time long times invested by the Customer Success Team. As a firm, we are focused on providing a smooth and easy Onboarding for all clients. We believe, once we have streamlined this process, we can grow fast. Thanking you once again. Kind regards Team Pronnel.

VR

Verified Reviewer  
Program Manager in Tech  
Information Technology and Services  
Used the software for: 6-12 months

### "Pronnel"

May 27, 2023

4.0

Pros

Pronnel provides the ease to integrate business requirements management with tech task scheduling and prioritization. It's multi dashboard linking has helped me to ensure I can create end to end workflow, which I was not able to create in any other software.

Cons

If we get the feature where tickets can be assigned automatically as per skills and previous history.That will add much value to this product.

Review Source

Response from Pronnel

May 30, 2023

Dear Reviewer, Thank you for the Review. Glad that you could completely get your customization needs met with Pronnel. Automation for ticket assignment is on the way. We expect with our latest release of Ver 3.0 you will have a better experience. We would ask you to do a fresh evaluation by end June '23. Kind regards Team Pronnel

ANV

Ahmed Noor V.  
CEO/Founder  
Business Supplies and Equipment  
Used the software for: Less than 6 months

### "System and application review "

May 23, 2023

5.0

Pros

Flexible, adaptive, customizable as per need.

Cons

UI Needs to be refined, have approached the team at pronnel and it’s a compliment that they are considering

Reason for choosing Pronnel

Flexible system, new application in market configured and as per the use case of clients

Review Source

Response from Pronnel

May 29, 2023

Dear Mr. Ahmed Noor V, Thank you for your kind words and structured feedback. We are working on a major UI upgrade based on user feedback and hope to have something good out by mid-June. Kind regards Team Pronnel

NM

Nilofar M.  
Customer Relations  
Retail  
Used the software for: 6-12 months

### "Journey through satisfaction"

February 28, 2024

5.0

Amazing! The management team is very happy:)

Pros

The dashboards are amazing, overall experience is awesome

Cons

I liked the overall features of the software, very user friendly and useful

Review Source

AB

Ankit B.  
Founder  
Real Estate  
Used the software for: 6-12 months

### "Pronnel was easy to use !"

May 23, 2023

5.0

It was simply amazing

Pros

PricePeopleProductUser friendly and easy to use.

Cons

Auto sign capabilitiesAccounting capabilites

Review Source

Response from Pronnel

May 29, 2023

Thank you Mr. Ankit B for the words of appreciation. We are working on the SSO feature and hope to get it rolled out very,very soon. Kind regards Team Pronnel

SD

Serah D.  
Executive Assistant  
Media Production  
Used the software for: Less than 6 months

### "Pronnel"

July 24, 2023

5.0

Pros

Ease of use and efficiency with which I could see which all tasks have been done and what is yet to do.

Cons

Nothing as of now, no complains at the moment.

Review Source

Response from Pronnel

August 2, 2023

Dear Ms. Serah D, Thank you for your kind words. We are glad to hear of your smooth User Experience with Pronnel. Kind regards Team Pronnel

SL

Sanjay L.  
Business Development Head  
Retail  
Used the software for: Less than 6 months

### "Most Effective CRM Solution!"

February 28, 2024

5.0

Pros

Love the user interface and the straightforward navigation. Tailoring the CRM was effortless, thanks to the amazing customization options. Whether in the office or on the go, I appreciate the seamless experience across the devices.

Cons

Nothing so far and the team is pretty flexible to cater to any requests or suggestions that we have.

Review Source

FAY

Faisal Ali Y.  
Manager Growth & Client Success  
Animation  
Used the software for: I used a free trial

### "Best tool for Projects"

June 14, 2023

5.0

It is an exceptional experience using Pronnel

Pros

Attention to detail in the whole project

Cons

User convenience and friendliness needs to improve

Review Source

Response from Pronnel

June 15, 2023

Dear Mr. Faisal Ali Thank you for the great review. We will keep your feedback regarding the User Experience in mind. Kind regards Team Pronnel

Similar Products

Featured