--- title: "PaceKB Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about PaceKB Software - reviews, pricing plans, popular comparisons to other Knowledge Base products and more." source_url: "https://www.capterra.com/p/10007157/PaceKB/" page_type: "product" language: "en" --- # PaceKB Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on August 20, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) PaceKB ## What is PaceKB? PaceKB is a hosted Knowledge Base service that helps reduce average support time significantly. We do this by collating all of your most recently asked questions into a website where users can get instant detailed answers without needing to wait for a customer support representative to assist them. We can further implement this software by using keywords from your create support ticket page and automatically suggest articles based on the users search query. ## What is PaceKB used for? [Knowledge Base](https://www.capterra.com/knowledge-base-software/) Top alternative Featured Overall rating Based on 1 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $7.5 Per User, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for PaceKB?[Manage this product listing](https://www.g2.com/products/pacekb/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### PaceKB 5.0 (1) VS. [4.6 (5,315)](https://www.capterra.com/p/153140/Connecteam/reviews/) Starting Price $7.5 Per User, Per Month Starting Price $29 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.0 (1) Ease Of Use 4.7 (640) Value For Money 4.0 (1) Value For Money 4.5 (503) Customer Service 4.0 (1) Customer Service 4.6 (524) ## PaceKB alternatives Highest Rated [4.7 (292)](https://www.capterra.com/p/177031/Document360/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.6 (798)](https://www.capterra.com/p/132997/Freshservice/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.4 (18,810)](https://www.capterra.com/p/61368/Salesforce/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [4.7 (104)](https://www.capterra.com/p/130533/Helpjuice/reviews/) Starting price $120.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars ## FAQs about PaceKB Overview ### What company size and specific industries is PaceKB built for? PaceKB is designed for businesses of any size that want to improve customer support operations and cut wait times. The description does not name specific industries, so it appears suitable for general customer service teams across sectors rather than a single vertical. Features and Usability ### What are the key features of PaceKB? PaceKB offers knowledge management, catalog management, and a self service portal for organizing and publishing content. Core features also include full text search, document storage, templates, a drag and drop editor, rich text and WYSIWYG editing, reporting and analytics, alerts/notifications, and user management. Getting Started and Support ### What training and onboarding options does PaceKB offer? PaceKB provides live online training and documentation to help teams get started. Live online sessions support guided setup and direct instruction, while documentation offers written reference material for self-paced learning and ongoing review of product features and processes. Getting Started and Support ### What customer support options does PaceKB offer? PaceKB provides email/help desk, FAQ/forum, knowledge base, and chat support. These channels give users multiple ways to find answers or ask for help. Without reviewer feedback on support experiences, no claims can be made about response times, helpfulness, or common frustrations. ## Features AI summary Based on 2,719 Knowledge Base reviews Capterra data shows that buyers of Knowledge Base software rank the following features as their top priorities: - **Knowledge Management** (**54%** of reviewers rated this feature as critical) - **Knowledge Base Management** (**56%**) - **Content Management** (**52%**) PaceKB supports **Knowledge Management**, but it does not include **Knowledge Base Management** or **Content Management**. Instead, it offers **Full Text Search** (**41%**), **Text Editing** (**42%**), and **Document Storage** (**39%**) as alternative capabilities. These features help teams find information faster, update written materials more easily, and keep important documents in one place, providing teams with a more organized way to maintain and access internal knowledge. Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges API Application programming interface that allows for integration with other systems/databases Catalog Management Create and manage digital catalog of products/services with their details, specifications, and price Collaboration Tools Provides a channel for team members to share AI models, media files, communicate, and work together Customizable Branding Add customized logos and colors to align with company branding Customizable Templates Pre-designed layouts that can be customized to match preferences and requirements PaceKB 31 features ### All Features - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Catalog Management: Create and manage digital catalog of products/services with their details, specifications, and price - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Document Storage: Store and organize documents in a centralized system - Drag & Drop Editor: Editing tool that allows users to drag and drop images, icons, widgets, or other components - Email Alerts: Receive and/or send email notifications for urgent updates, requests, or other information - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - Full Text Search: Search for specific words or phrases within a document or database - Knowledge Management: Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills - Live Chat: Ability to chat online in real time - Mobile Interface: A way of interacting with a mobile application using items such as windows, icons, and menus - Multi-Language: Manage and support multiple languages - Pre-built Templates: Pre-defined templates within a library for common cases such as contracts, websites, emails, and more - Real-Time Reporting: Active reporting of data and metrics - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Rich Text Editor: Input different types of content and edit text formats, fonts, font sizes, and colors - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - SEO Management: Optimize and manage the search engine optimization efforts for a website or digital content - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Templates: Sample files or documents that could be customized as needed or used as is - Text Editing: Edit text as needed - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Website Integration: Seamlessly integrates with 3rd party websites - Widgets: An extended application or connector that enables users to perform additional services with their current set of tools - Wiki: An informational database that allows users to add, delete, or revise content - WYSIWYG Editor: What You See Is What You Get is a no-code tool that allows users to create and edit content using a visual interface --- Get Advice We can help you find the software with the features you need. Features 4.0 (1) 4.0 Based on 1 reviews ## Pricing Value for money 4.0 (1) Free Trial Free Version Free $7.50 Per User,Per Month Value for money 4.0 (1) 4.0 Based on 1 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.0 (1) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.0 (1) 4.0 Based on 1 reviews ## User reviews Overall rating 5.0 Based on 1 reviews Filter by rating 5(1) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent RK Rudro K. SEO Marketing Manager Marketing and Advertising ### "Best for CRM use" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 July 1, 2023 For small size business it is a great software to start. The features are great to start with. Pros It offers API with additional customization according to customer demand. The dashboard is amazing. It contains all the features to tweak. Cons Drop and drag feature is slow. Live chat option should be more accessible. Switched from [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.