# PaceKB Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about PaceKB Software - reviews, pricing plans, popular comparisons to other Knowledge Base products and more.

Source: https://www.capterra.com/p/10007157/PaceKB

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# 

 PaceKB Software Review 2026: Features, Reviews, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews)

PaceKB

## What is PaceKB?

PaceKB is a hosted Knowledge Base service that helps reduce average support time significantly. We do this by collating all of your most recently asked questions into a website where users can get instant detailed answers without needing to wait for a customer support representative to assist them. We can further implement this software by using keywords from your create support ticket page and automatically suggest articles based on the users search query.

## What is PaceKB used for?

[Knowledge Base](https://www.capterra.com/knowledge-base-software/)

Overall rating

Based on 1 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Starting price

$7.5

Per User, Per Month

Free trial  
available

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Do you work for PaceKB?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://pacekb.com&name=PaceKB)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### PaceKB

5.0 (1)

VS.

[4.5 (3,660)](https://www.capterra.com/p/136446/Confluence/reviews/)

Starting Price

$7.5

Per User, Per Month

Starting Price

$5.42

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.0 (1)

Ease Of Use

4.3 (639)

Value For Money

4.0 (1)

Value For Money

4.3 (502)

Customer Service

4.0 (1)

Customer Service

4.3 (523)

## PaceKB alternatives

[4.6 (5,044)](https://www.capterra.com/p/153140/Connecteam/reviews/)

Starting price

$29.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

96%

of reviewers

rated it above 4 stars

Highest Rated

[4.7 (290)](https://www.capterra.com/p/177031/Document360/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

98%

of reviewers

rated it above 4 stars

[4.4 (18,765)](https://www.capterra.com/p/61368/Salesforce/reviews/)

Starting price

$25.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

90%

of reviewers

rated it above 4 stars

[4.5 (683)](https://www.capterra.com/p/132997/Freshservice/reviews/)

Starting price

$29.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

94%

of reviewers

rated it above 4 stars

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Alerts/Notifications

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

API

Application programming interface that allows for integration with other systems/databases

Catalog Management

Create and manage digital catalog of products/services with their details, specifications, and price

Collaboration Tools

Provides a channel for team members to share media files, communicate, and work together

Customizable Branding

Add customized logos and colors to align with company branding

Customizable Templates

Pre-designed layouts that can be customized to match preferences and requirements

PaceKB 31 features

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Application programming interface that allows for integration with other systems/databases

Create and manage digital catalog of products/services with their details, specifications, and price

Provides a channel for team members to share media files, communicate, and work together

Add customized logos and colors to align with company branding

Pre-designed layouts that can be customized to match preferences and requirements

Assembly of graphs and charts for visualizing and tracking statistics/metrics

Store and organize documents in a centralized system

Editing tool that allows users to drag and drop images, icons, widgets, or other components

Receive and/or send email notifications for urgent updates, requests, or other information

Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service

Search for specific words or phrases within a document or database

Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills

Ability to chat online in real time

A way of interacting with a mobile application using items such as windows, icons, and menus

Manage and support multiple languages

Pre-defined templates within a library for common cases such as contracts, websites, emails, and more

Active reporting of data and metrics

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

View and track pertinent metrics to find patterns and gain insights from data

Input different types of content and edit text formats, fonts, font sizes, and colors

Online portal through which end users can access the system, manage tasks, or obtain information

Optimize and manage the search engine optimization efforts for a website or digital content

Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc.

Sample files or documents that could be customized as needed or used as is

Edit text as needed

Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks

Seamlessly integrates with 3rd party websites

An extended application or connector that enables users to perform additional services with their current set of tools

An informational database that allows users to add, delete, or revise content

What You See Is What You Get is a no-code tool that allows users to create and edit content using a visual interface

Get Advice

We can help you find the software with the features you need.

Features

4.0 (1)

4.0

Based on 1 reviews

## Pricing

Value for money

4.0 (1)

Free Trial

Free Version

Free

$7.50

Per User,Per Month

Value for money

4.0 (1)

4.0

Based on 1 reviews

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.0 (1)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.0 (1)

4.0

Based on 1 reviews

## User reviews

Overall rating

5.0

Based on 1 reviews

Filter by rating

5(1)

4(0)

3(0)

2(0)

1(0)

Mentioned topic

Sorted by most recent

RK

Rudro K.

SEO Marketing Manager

Marketing and Advertising

### "Best for CRM use"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

8/10

July 1, 2023

For small size business it is a great software to start. The features are great to start with.

Pros

It offers API with additional customization according to customer demand. The dashboard is amazing. It contains all the features to tweak.

Cons

Drop and drag feature is slow. Live chat option should be more accessible.

Switched from

[Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)

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