--- title: "RO App Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is RO App the right Field Service Management solution for you? Explore 11 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/10007282/RemOnline/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- RO App 4.5 (11) [View alternatives](https://www.capterra.com/p/10007282/RemOnline/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Reviews of RO App Ease of use 4.1 Customer Service 4.1 ## Showing most helpful reviews Showing 1-11 of 11 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use HomeUnited R. Sole proprietor Used the software for: Less than 1 year ### "Ro is good value and willing to compromise" January 22, 2026 5.0 Ok but need to compromise with the creation date as we need to do excel sheet to tally between RO creation date and our date done date. We almost give up😥 Pros Value for money. Can upload many pictures and mobile app is great with the filter and responses good Cons Ro use creation dates as the computing references and is very bad for business that use due date or date done date Switched from [EyeOnTask](https://www.capterra.com/p/180409/Eye-On-Task/) EOT database bad and need to archive every month and they keep increasing the price. However EOT system is good as they can customise the referencing date which we use date done date as the main referencing Alternatives considered [Billdu](https://www.capterra.com/p/153134/Billdu/) Reasons for choosing RO App Price and importing data as well as the mobile app and overall ease of use Review Source Administrator Used the software for: Less than 1 year ### "Suitable for me" January 19, 2026 4.0 The app is okay, but payment dates don’t sync correctly and cancelled orders still show profits..... Pros Value for Money, Ease of Use, Suitable for me, Able to see orders in calendar and see all statistics. Cons Online booking calendar, cannot turn it off Even if I set the payment date to last month, it still adds the amount to the current month. The system requires a profit entry for cancelled orders, even when no actual profit was made Switched from [Trello](https://www.capterra.com/p/211559/Trello/) Your product is more flexible and suitable for me Review Source Owner Used the software for: Less than 1 year ### "Awesome app" January 16, 2026 5.0 Pros That most devices are loaded and ease of use and manage repairs and print reciepts also easy to manage the work flow Cons Not that i can think of but would be nice for the app to connect to freeagent to feed data through and manage books Review Source Computer repair master Used the software for: 3-5 years ### "Computer/Phone repair shop control app" January 15, 2026 5.0 Overall its very good app and I like it, choosed between 4 major apps for computer and phone repair shop controll and this seemed to me the best one. Pros Very easy and intuitve interface, really good for computer/phone repair shop. I like that it is very good customizible. Cons I have had few problems with app and it took a few month to release patch that fixes it. But still they fixed it and now everything works as intended. Review Source CEO Used the software for: Less than 1 year ### "It is really good!" March 13, 2024 5.0 Pros Mobile app, custom labor names and details Cons Some features are available in quite expensive plans Alternatives considered [Gincore](https://www.capterra.com/p/168994/Gincore/) Reasons for choosing RO App Price, and the fact that it's not from Russia ;)) Review Source Mangle Used the software for: Less than 1 year ### "Bad service " March 26, 2025 1.0 Waiting for an answer for more than a month، Wasting time and money, you can't talk to anyone other like the mafia system Pros There are no positives so there is no comment it would be an acceptable program but there is no point in it having bad customer service Cons Arrogant people, bad service Customer service is very bad and The price is exaggerated Review Source owner Used the software for: Less than 1 year ### "Great app let down by awful analytics " February 3, 2025 4.0 Its great value for money but ultimately i have outgrown it in less than a year. The inability to manage my business with data is killing me now. We went from £80k to £250k in turnover and the product is great for achieving that. Pros Being able to move work through different status markers helps me manage large volumes of stuff. Having products and services is also great Cons Reporting functionality is awful. You cant even properly export so things like PowerBI is out. It is extremely hard to spot trends, track performance and generally manage your business Switched from [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) They wanted thousands for the functionality I needed Review Source Director Used the software for: Less than 1 year ### "Perfect CRM for bike service" March 13, 2024 5.0 I tried different plans of RemOnline, there are a lot of possibilities for small and big companies. Now I choose the right plan and have all necessary information about the orders in one place. Pros I used RemOnline for about 1 year for my bike service. Also I used it for my shop and rent of the bikes. It has all necessary for my daily work. Most of all I like templates for my rent and I send directly all work list to my clients. Cons Sometimes it's too slow and need time to wait to download some photos or documents. Alternatives considered [Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/)[AMO](https://www.capterra.com/p/132890/AMO/)[Microsoft Excel](https://www.capterra.com/p/176574/Excel/) Reasons for choosing RO App I like that you have mobile application and possibility to create templates and download photos, where I could easily see them for every customer. Review Source Owner Used the software for: Less than 1 year ### "Good for organising your work load" March 21, 2024 5.0 Pros Best thing is the simple way my customers get notifications. The app update is very good too Cons Having to manually pay monthly. Can add a direct debit Switched from [CellStore](https://www.capterra.com/p/157041/CellStore-Software/) The use of HTML notifications and app made me switch Review Source Operations Manager Used the software for: Less than 1 year ### "An excellent all in one package" May 13, 2024 5.0 From our fist day we've had nothing but good experiences. The sales manager \[sensitive content hidden\] has been simply amazing & is a credit to RemOnline. Her product knowledge is staggering! Any questions I had (and believe me I had lots) she answered them, any template changes she help us. When we requested a google meet it was never a problem - she was always happy to help in any way she could. \[sensitive content hidden\] customer service is excellent & was a contributing factor to us as business purchasing this software! Pros The reason I like RemOnline is that is does it all, it's easy to use & you have the ability to edit multiple sections to suit your own business. Nothing is hard work. Cons I have nothing negative to say, the software is excellent! Review Source Owner Used the software for: Less than 1 year ### "Best CRM for small bussines" March 19, 2024 5.0 Pros Fast support and very easy use on the computer and mobile. Cons all is the best. I am owner in the small bussines in the gsm reapir. The best crm! Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.