--- title: "Callbox Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Callbox Software - reviews, pricing plans, popular comparisons to other IVR products and more." source_url: "https://www.capterra.com/p/10007292/Callbox/" page_type: "product" language: "en" --- # Callbox Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Callbox ## What is Callbox? Callbox is an AI-powered cloud communications platform that unifies business telephony, collaboration and customer service in one solution. Designed for organizations of any size, it helps reduce communication costs, improve productivity and deliver better customer experiences across every interaction. From a modern Cloud PBX to a complete Contact Center, Callbox centralizes voice, chat and omnichannel communications with intelligent routing, automation and real-time monitoring. Teams can work seamlessly from anywhere through desktop and mobile apps, while integrations with Microsoft Teams and Google Workspace keep collaboration simple. Key features include AI-powered call transcription, call recording, IVR and self-service, inbound and outbound Contact Center, omnichannel communication, dashboards, analytics and APIs for business integrations. ## What is Callbox used for? [Call Center](https://www.capterra.com/call-center-software/)[Telephony](https://www.capterra.com/telephony-software/)[Call Recording](https://www.capterra.com/call-recording-software/) Top alternative Featured Overall rating Based on 7 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price R$34 Per User, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Callbox?[Manage this product listing](https://www.g2.com/products/l5-networks-callbox/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Callbox 4.9 (7) VS. [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price R$34 Per User, Per Month Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (7) Ease Of Use 4.6 (973) Value For Money 5.0 (6) Value For Money 4.6 (796) Customer Service 4.8 (6) Customer Service 4.7 (768) ## Callbox alternatives [4.4 (468)](https://www.capterra.com/p/158704/3CX/reviews/) Starting price $350.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [4.7 (41)](https://www.capterra.com/p/215555/Clarity-Business-Phone-System/reviews/) Starting price $18.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [Bitrix24](https://www.capterra.com/p/113540/Bitrix24/) [4.2 (1,005)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/113540/Bitrix24/) [3C Plus](https://www.capterra.com/p/219652/3C-Plus/) [0.0](https://www.capterra.com/p/219652/3C-Plus/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 0% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/219652/3C-Plus/) ## FAQs about Callbox Overview ### What company size and specific industries is Callbox built for? Callbox is designed for growing businesses, customer service teams, and enterprise organizations that need to centralize communications, improve productivity, and support better customer experiences. It is aimed at companies with larger service and communication needs rather than a single industry or small-scale use case. Features and Usability ### What are the key features of Callbox? Callbox offers call center management features such as auto-dialer, call routing, IVR, call recording, call transcription, and call monitoring. It also includes CRM, contact management, SMS messaging, live chat, analytics, workflow automation, role-based permissions, and mobile app access for managing customer communications across channels. Integrations ### Which third-party tools and platforms does Callbox integrate with? Callbox integrates with Google Workspace, Salesforce Sales Cloud, and Microsoft Azure, and its catalog also includes HubSpot CRM, HubSpot Sales Hub, HubSpot Service Hub, Microsoft Teams, Pipedrive, ServiceNow, Bitrix24, Google Voice, Instagram, Messenger, Telegram, RD Station, Fleeg, and Dynamics TMS. Answer based on 1 reviews Getting Started and Support ### What training and onboarding options does Callbox offer? Callbox provides in person training, live online sessions, webinars, documentation, and videos. In person and live online formats support guided instruction, webinars cover scheduled group learning, documentation offers written reference material, and videos provide visual guidance for self-paced review. Getting Started and Support ### What customer support options does Callbox offer? Callbox provides email/help desk, phone support, 24/7 live rep, and chat. Support coverage is centered on direct contact options, but no reviewer feedback is available to describe response times, helpfulness, or common support frustrations. ## Features AI summary Based on 181 IVR reviews Capterra data shows that buyers of Cloud PBX rank the following features as their top priorities: - **Call Routing** (**59%** of reviewers rated this feature as critical) - **Communication Management** (**52%**) - **Caller ID** (**45%**) Callbox supports all three of the features reviewers value most: **Call Routing**, **Communication Management**, and **Caller ID**. Together, these capabilities help businesses direct calls to the right person faster, manage conversations more effectively, and identify incoming callers with greater clarity, allowing teams to improve response times and deliver more consistent customer service. Call Routing 4.5 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Sends voice calls to a specific queue based on predetermined criteria Caller ID 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Identify the number and contact information of a caller before answering the phone Call Center Management 4.6 (5) 100.00% of 5 reviewers that rated this feature as important or highly important Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Call Recording 4.8 (6) 100.00% of 6 reviewers that rated this feature as important or highly important Record the audio of phone conversations for quality assurance purposes Call Logging 4.8 (4) 75.00% of 4 reviewers that rated this feature as important or highly important Collects essential call data such as call origin, call destination, call length, and other transaction details Call Monitoring 4.8 (4) 75.00% of 4 reviewers that rated this feature as important or highly important Listen to live phone conversations for the purpose of training and assessing agent performance Callbox 172 features ### All Features - @mentions: An @mention is a way to tag or notify a specific person about a message/post - Active Directory Integration: Integrates with Active Directory - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Activity/News Feed: Continuous profile-based stream of news and activity - Agent Interface: Agents can view and manage all customer requests and interactions. - AI Copilot: A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Analytics: Tools for the systematic analysis of various types of data or statistics - API: Application programming interface that allows for integration with other systems/databases - Archiving & Retention: Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes - Attendance Management: Manage attendance for classes, shifts, meetings, or events - Audio Calls: Ability to make voice calls within the system - Audio/Video Conferencing: Audio/Video Conferencing - Auto-Dialer: System that automatically dials calls - Automated Responses: Automatic reply functionality for incoming messages - Automated Routing: Tickets are automatically assigned to specific agents based on predefined rules - Automatic Call Distribution: Distribute/route/connect calls - Autoresponders: Create and automatically send premade copy in response to customer messages - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Blended Call Center: A call center that both makes and receives calls - By-Extension Reporting: Report incoming and outgoing calls for specific extensions - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Calendar Sync: Synchronize with other calendars to view mutual availability and schedules - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Call Disposition: Track and report on call outcomes - Call Duration: Details about the length of time a phone call lasts, starting from when the call gets initiated till it ends - Call List Management: Manage and track all past and future calls. - Call Logging: Collects essential call data such as call origin, call destination, call length, and other transaction details - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Reporting: Track and report on all incoming and outgoing calls - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Call Scripting: Provide agents with a typical response for common call subject matter - Call Tracking: Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number - Call Transcription: Voice conversion to text - Call Transfer: Transfers live calls to other agents - Callback Scheduling: Schedules callback times - Caller ID: Identify the number and contact information of a caller before answering the phone - Campaign Analytics: Track and interpret campaign performance metrics - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Canned Responses: Shortcuts for inputting frequently used messages - Chat/Messaging: Communicate using direct chat or messages within the system - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Code-free Development: Assemble applications and bots from pre-made building blocks without having to write software code or knowing a programming language - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Commenting/Notes: Leave comments and notes on documents for others to view - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Computer Telephony Integration: Computer-telephony integration is the use of computers to manage telephone calls - Configurable Workflow: Configure existing workflows to meet your organization's needs - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - Contract/License Management: Track, store, and access client contracts or licenses - Cost Analysis: Analyze and calculate business costs - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Communication: Ability to communicate to customers through at least one channel such as email, live chat, phone, or social media. - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customer Support: Provide online support for your customers through live chat or help desk functionality - Customer Surveys: Tool to send questionnaires to customers to gauge feedback - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Import/Export: Import and export data to and from software applications - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Storage: Store and organize documents in a centralized system - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Electronic Faxes: Create, edit, preview, and send faxes electronically - Electronic Hand Raising: Participants can alert the host if they have a question when they are muted - Email Templates: Pre-made examples and templates for emails - Employee Database: Electronic storage of staff/employee contact information and job status in a centralized repository - Employee Management: Track employee schedules, availability, and performance across projects and tasks - Employee Photos: Store photos of employees - Employee Scheduling: Assign working shifts or tasks to employees based on their availability - Employee Time Tracking: Track and measure time worked for employees - Event Calendar: A list of events with their respective dates - Event Scheduling: Plan an event's time and location - Event Triggered Actions: Predefined actions automatically performed on the occurance of specific events - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - File Management: Create, save, and store files - File Transfer: Move files across different systems or networks - For Call Centers: Designed for call centers - For Cloud Phone Systems: For Cloud-based phone system that sends and receives calls via the internet. - For Sales/Marketing: Used as a promotional or demonstration tool in sales and marketing presentations - Fraud Detection: Identify and prevent suspicious activity - Group Messaging: Group messaging lets multiple people carry on a group conversation - Help Desk Management: Managing service requests, incidents, IT issues & support with a ticketing system - Inbound Call Center: A call center that primarily receives calls, typically customer service focused - Inbound Reporting: Track and monitor incoming call statistics - Incident Management: Manage and track all disruptions and incidents - Interaction Tracking: Track interaction history by documenting conversations for contacts - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Labor Forecasting: Predict labor requirements based on past and present data/trends - Leave Tracking: Manage and track employee attendance - Live Chat: Ability to chat online in real time - Manual Dialer: Agents choose who to call and when - Meeting Management: Manage the process of planning and scheduling meetings, including agenda creation - Mobile Access: Access software remotely via mobile devices - Mobile Alerts: Notifications via mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Campaign: Manage multiple campaigns in one system - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Channel Management: Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels - Multi-User Collaboration: Two-way actions and communication between multiple users in real time - Online Time Clock: Track/log the amount of time employees worked per job using a timer - Outbound Call Center: A call center that primarily makes calls, typically sales focused - Outbound Reporting: Track and monitor outgoing call statistics - Performance Management: Organize and manage the accomplishments and development of employees or performance of applications or systems - Prioritization: Arrange tasks based on the level of priority or urgency - Private Chat: Send messages to selected individual(s) from the entire audience - Proactive Chat: Copy on the page or chat window encouraging the user to engage with the chat option - Productivity Analysis: Statistical data that helps identify improvement areas, delays or interruptions, and output of an employee - Progressive Dialer: Type of outbound calling system that automatically dials a list of phone numbers and connects agents with answered calls - Quality Assurance: Systematic evaluation of various aspects of a project or service to prevent defects or issues - Quality Management: Focuses on improving processes by collecting data and spotting bottlenecks or other challenges. - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Real Time Screen Sharing: Share your screen with a third party to enable them to see what changes/actions are being performed as they happen - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Chat: Engage in direct, instant messaging with customers, users, etc. - Real-time Consumer-facing Chat: Engage in direct, instant messaging with consumers - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Real-Time Updates: Receive system updates as soon as any changes are made - Recording: Record live video calls to play later - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Remote Access/Control: Access work applications remotely, for when working away from the office and/or traveling - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Scheduled/Automated Reports: Set a time to generate routine reports automatically - Scheduling: Plan availability and assign specific time slots for tasks and resources - Screen Sharing: Digitally share screen view with others - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Service Level Agreement (SLA) Management: Set and monitor service level agreements to ensure timely response and resolution - Single Sign On: Allow users to access multiple services after entering their login credentials once - SIP Trunking: Enables the connectivity to send and receive calls over the internet - SMS Marketing: Send promotional campaigns or transactional messages via text messages - SMS Messaging: Send messages via SMS - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Speech-to-Text Analysis: Analyze, correct, and monitor speech for transcriptions or recordings - SSL Security: Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access - Support Ticket Management: Allow customers/users to submit support queries and service requests - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Task Management: Create, manage and track all task activities and progression - Text to Speech: Turns text into natural sounding speech - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Time Off Management: Track and manage employee time-off, vacation, and sick leave requests - Transcripts/Chat History: View messages sent by both parties during the chat conversation - Transfers/Routing: Transfer queries and organize messages between agents - Two Way Audio & Video: Presenter can see and hear participants and vice versa. - Two-Way Audio & Video: Presenter can see and hear participants and vice versa - Unattended Call Management: Manage calls that were missed or not attended - Unified Communications: Consolidate and integrate communication tools as one platform or entity to enhance business communication and collaboration - Usage Tracking/Analytics: Track and interpret metrics on the usage of company resources - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Video Conferencing: Connect with meeting participants remotely over video - Video Support: Supports various video file formats - Virtual Backgrounds: Upload or use pre-set virtual backgrounds during video meetings - Virtual Voicemail: Voice messages are stored online and accessible via a visual interface - Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data - Voice Mail: Computer-based system that allows users to send and receive voice messages - VoIP Connection: Place/receive calls through voice over IP connection - Website Integration: Seamlessly integrates with 3rd party websites - Widgets: An extended application or connector that enables users to perform additional services with their current set of tools - Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.9 (7) 4.9 Based on 7 reviews ## Pricing Value for money 5.0 (6) Basic R$34.00 Per User,Per Month Value for money 5.0 (6) 5.0 Based on 6 reviews ## Integrations [ Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/)[ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ Telegram](https://www.capterra.com/p/180347/Telegram/)[ Instagram](https://www.capterra.com/p/210721/Instagram/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[ Bitrix24](https://www.capterra.com/p/113540/Bitrix24/)[ Google Voice](https://www.capterra.com/p/210592/Voice/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (6) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (6) 4.8 Based on 6 reviews ## User reviews Overall rating 4.9 Based on 7 reviews Filter by rating 5(6) 4(1) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent LA Luciana A. Coordenadora de atendimento Information Services ### "Avaliação de Usuário " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 November 27, 2023 Gosto muito da ferramenta call box.. eh uma ferramenta facil de manusear... Mas acredito que podemos aproximar relacionamento para conhecer as novas funcionalidades e trazer novas experiências para o cliente. Pros \* Relatorios \* Monitoramento \* intuitivo Cons \* Sensibilidade da interna..qq oscilações compromete o desempenho do atendente \* A ferramenta nao tem arvores de classificação travada por produto.. isso gera um retrabalho enorme no final do mes pra ajustar Ainda na classificação o % de classificação de chamadas eh baixo.. pois nao eh obrigatório. Switched from [Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/) Custo e alto indice de problemas sem atenção do fornecedor Fornecedor hosanna ... na relacao acima nao aparecia Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. TB Thais B. Analista de Sustentacao Pleno Information Technology and Services ### "Pesquisa de Satisfação " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 November 16, 2023 Pros A flexibilidade em se adaptar as necessidades do cliente. Cons Deficiência em alguns relatórios gerenciais. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AG Andre G. Gerente de TI Construction ### "Avaliação Callbox" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 13, 2023 A contratação do Callbox foi importante para a Companhia em diversos aspectos. Além das funcionalidades que não possuíamos no sistema anterior, como integração com o CRM e com o Teams, foi possível reduzirmos os custos de telefonia em mais de 50%. A gestão das linhas telefonicas e dos ramais também ficou mais eficiente. Além disso, a L5 possui uma área de CS que realmente se preocupa com o cliente e que não mede esforços para viabilizar um projeto ou resolver possíveis problemas. Pros \- Implantação do sistema na Companhia, que substituiu outra solução de mercado, foi rápida e não causou nenhuma interrupção no serviço de telefonia; - A gestão dos recursos do sistema, através do painel de controle, é eficiente; - O Callbox possui integração com o Teams e com ferramentas de CRM; - As recepcionistas dos stands e escritórios possuem acesso a visualização do uso dos ramais da localidade, o que facilita a transferência de chamadas. Cons Não foram encontrados pontos negativos no uso do Callbox. Switched from [Jive](https://www.capterra.com/p/189555/Jive/) Decidimos fazer a troca devido aos custos elevados com a solução anterior e novas funcionalidades que o Callbox proporciona. Alternatives considered [Jive](https://www.capterra.com/p/189555/Jive/) Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. VQ Valdeilton Q. Analista Telecom Telecommunications ### "Satisfação Garantida." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 30, 2023 Facilidade para trabalhar com sistema no dia a dia e o excelente suporte da área de suporte e implantação. Pros A Facilidade de implantação dos sistemas e a economia sobre o produto contratado. Cons Não tenho o que declara em relação ao produto, no critério gosto. Reasons for choosing Callbox Por ser um produto que funciona bem na prática e um baixo valor agregado. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. JV Jefferson V. Analista de Trafego Health, Wellness and Fitness ### "Callbox a ferramenta fácil para seu negócio" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 30, 2023 Em geral, de todas as aexperiências que tive é uma ferramenta que facilida o dia a dia de qualquer tipo de operação, facilidade e acessibilidade em desenvolver e criar conforme ser negócio precisa, caso não tenha a funcionalidade possuimos aberturas para buscar melhorias em conjunto com o time da L5 Pros Facilidade em configurar e suporte sempre disponível para auxiliar quando necessário. Cons Otimizar layout das telas administrativas/configuração Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. DD Djael David B. Analista de Infra SR Information Technology and Services ### "Avaliação Callbox Grupo Bem" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 October 30, 2023 Pros Suporte e facilidade de contato com gerentes para resolver situações criticas Cons Retorno de informações em algumas questões criticas Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. VD Vinicius D. Analista de Suporte Sênior Banking ### "Avaliação Callbox" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 26, 2023 Hoje sou responsavel técnico do Software Cloud PBX, faço a administração de 550 ramais administrativos, atuo com esta ferramenta desde 2018. Pros O que mais gosto no callbox é a facilidade no uso e administração, busca de relatórios e gravações tudo no mesmo portal, fora as diversas possibilidade de uso de softphone instalado, web, via api Google Workspace, entre outras. Cons Não há nada que eu não goste na aplicação callbox neste momento. Alternatives considered [Rainbow](https://www.capterra.com/p/180324/Rainbow/) [Jive](https://www.capterra.com/p/189555/Jive/) [LogMeIn Pro](https://www.capterra.com/p/39016/LogMeIn-Central-Pro/) [Cisco Jabber](https://www.capterra.com/p/212050/Cisco-Jabber/) Reasons for choosing Callbox Custo x Benefício Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. [View all Reviews](https://www.capterra.com/p/10007292/Callbox/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.