# Callbox Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Callbox Software - reviews, pricing plans, popular comparisons to other Cloud PBX products and more.

Source: https://www.capterra.com/p/10007292/Callbox/alternatives

---

# 

 Callbox Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

Callbox

## What is Callbox?

Cloud PBX for Full Collaboration and Contact Center integrated with Microsoft Teams and Google Workspace The most complete and cost-effective on the market, with hundreds of resources including: Full Collaboration (Calling, Chat and Meeting) Omnichannel Mobile Apps Call Recording Call Transcription Self-service and IVR Contact Center (active and receptive) Reports and Monitoring

## What is Callbox used for?

[Call Center](https://www.capterra.com/call-center-software/)[Telephony](https://www.capterra.com/telephony-software/)[Call Recording](https://www.capterra.com/call-recording-software/)

Top alternative

Featured

Overall rating

Based on 7 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Starting price

R$34

Per User, Per Month

Free trial  
not available

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

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## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Callbox

4.9 (7)

VS.

[4.2 (983)](https://www.capterra.com/p/113540/Bitrix24/reviews/)

Starting Price

R$34

Per User, Per Month

Starting Price

$61

Flat Rate, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

5.0 (7)

Ease Of Use

4.0 (951)

Value For Money

5.0 (6)

Value For Money

4.2 (774)

Customer Service

4.8 (6)

Customer Service

4.0 (746)

## Callbox alternatives

Highest Rated

[4.7 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

Starting price

$15.00

Per User, Per Month

[4.4 (465)](https://www.capterra.com/p/158704/3CX/reviews/)

Starting price

$350.00

Per User, Per Month

[4.7 (41)](https://www.capterra.com/p/215555/Clarity-Business-Phone-System/reviews/)

Starting price

$18.00

Per User, Per Month

[4.4 (268)](https://www.capterra.com/p/182004/CloudTalk/reviews/)

Starting price

$19.00

Per User, Per Month

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Call Recording

4.8 (6)

100.00% of 6 reviewers that rated this feature as important or highly important

Record the audio of phone conversations for quality assurance purposes

Call Center Management

4.6 (5)

100.00% of 5 reviewers that rated this feature as important or highly important

Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc.

Call Logging

4.8 (4)

75.00% of 4 reviewers that rated this feature as important or highly important

Collects essential call data such as call origin, call destination, call length, and other transaction details

Call Monitoring

4.8 (4)

75.00% of 4 reviewers that rated this feature as important or highly important

Listen to live phone conversations for the purpose of training and assessing agent performance

Reporting/Analytics

4.8 (4)

100.00% of 4 reviewers that rated this feature as important or highly important

View and track pertinent metrics to find patterns and gain insights from data

Call Transfer

5.0 (3)

66.67% of 3 reviewers that rated this feature as important or highly important

Transfers live calls to other agents

Callbox 171 features

An @mention is a way to tag or notify a specific person about a message/post

Integrates with Active Directory

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Track and document all activities across devices, networks, and other systems

Continuous profile-based stream of news and activity

Agents can view and manage all customer requests and interactions.

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

System alerts about the need to escalate an issue or request

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Tools for the systematic analysis of various types of data or statistics

Application programming interface that allows for integration with other systems/databases

Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes

Manage attendance for classes, shifts, meetings, or events

Ability to make voice calls within the system

Audio/Video Conferencing

System that automatically dials calls

Automatic reply functionality for incoming messages

Tickets are automatically assigned to specific agents based on predefined rules

Distribute/route/connect calls

Create and automatically send premade copy in response to customer messages

Create, manage, and send invoices or bills to customers

A call center that both makes and receives calls

Report incoming and outgoing calls for specific extensions

Track and manage schedules and meetings via an integrated calendar

Synchronize with other calendars to view mutual availability and schedules

Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc.

Track and report on call outcomes

Details about the length of time a phone call lasts, starting from when the call gets initiated till it ends

Manage and track all past and future calls.

Collects essential call data such as call origin, call destination, call length, and other transaction details

Listen to live phone conversations for the purpose of training and assessing agent performance

Record the audio of phone conversations for quality assurance purposes

Track and report on all incoming and outgoing calls

Sends voice calls to a specific queue based on predetermined criteria

Provide agents with a typical response for common call subject matter

Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number

Voice conversion to text

Transfers live calls to other agents

Schedules callback times

Identify the number and contact information of a caller before answering the phone

Track and interpret campaign performance metrics

Create a collection of marketing actions to complete specific goals and plan and analyze campaign results

Shortcuts for inputting frequently used messages

Communicate using direct chat or messages within the system

AI-based platform which conducts a conversation via auditory or textual methods

Assemble applications and bots from pre-made building blocks without having to write software code or knowing a programming language

Provides a channel for team members to share media files, communicate, and work together

Leave comments and notes on documents for others to view

Manage and track all internal and external communication conducted via calls, email, text, or chat

Computer-telephony integration is the use of computers to manage telephone calls

Configure existing workflows to meet your organization's needs

Manage, organize, and store contact information

Track, store, and access client contracts or licenses

Analyze and calculate business costs

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

Ability to communicate to customers through at least one channel such as email, live chat, phone, or social media.

A collection of customer information such as contact details, demographics, previous interactions, etc.

Access previous interactions or concerns to maintain customer relationships

Provide online support for your customers through live chat or help desk functionality

Tool to send questionnaires to customers to gauge feedback

Customize data fields to support various needs and use cases

Customize contracts and forms to collect specific information

Alter the layout and content of reports

Pre-designed layouts that can be customized to match preferences and requirements

Import and export data to and from software applications

Store, manage, and track all electronic documents in a centralized location

Store and organize documents in a centralized system

Assemble applications and processes by dragging over and arranging pre-built components

Create, edit, preview, and send faxes electronically

Participants can alert the host if they have a question when they are muted

Pre-made examples and templates for emails

Electronic storage of staff/employee contact information and job status in a centralized repository

Track employee schedules, availability, and performance across projects and tasks

Store photos of employees

Assign working shifts or tasks to employees based on their availability

Track and measure time worked for employees

A list of events with their respective dates

Plan an event's time and location

Predefined actions automatically performed on the occurance of specific events

Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service

Create, save, and store files

Move files across different systems or networks

Designed for call centers

For Cloud-based phone system that sends and receives calls via the internet.

Used as a promotional or demonstration tool in sales and marketing presentations

Identify and prevent suspicious activity

Group messaging lets multiple people carry on a group conversation

Managing service requests, incidents, IT issues & support with a ticketing system

A call center that primarily receives calls, typically customer service focused

Track and monitor incoming call statistics

Manage and track all disruptions and incidents

Track interaction history by documenting conversations for contacts

Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response

Predict labor requirements based on past and present data/trends

Manage and track employee attendance

Ability to chat online in real time

Agents choose who to call and when

Manage the process of planning and scheduling meetings, including agenda creation

Access software remotely via mobile devices

Notifications via mobile devices

Observe and track the demand, usage, progress or quality of a system, product, or user

Manage multiple campaigns in one system

Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.

Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels

Two-way actions and communication between multiple users in real time

Track/log the amount of time employees worked per job using a timer

A call center that primarily makes calls, typically sales focused

Track and monitor outgoing call statistics

Organize and manage the accomplishments and development of employees or performance of applications or systems

Arrange tasks based on the level of priority or urgency

Send messages to selected individual(s) from the entire audience

Copy on the page or chat window encouraging the user to engage with the chat option

Streamlining repetitive tasks and activities through automated and predefined workflows

Statistical data that helps identify improvement areas, delays or interruptions, and output of an employee

Type of outbound calling system that automatically dials a list of phone numbers and connects agents with answered calls

Systematic evaluation of various aspects of a project or service to prevent defects or issues

Focuses on improving processes by collecting data and spotting bottlenecks or other challenges.

Monitor wait time and abandonment for incoming requests that have not been routed

Share your screen with a third party to enable them to see what changes/actions are being performed as they happen

Analyze and gain insights into data in real-time

Engage in direct, instant messaging with customers, users, etc.

Engage in direct, instant messaging with consumers

Receive data and information in real time

Active monitoring of systems, applications, or networks

Notifications that are delivered to users as soon as an event occurs

Active reporting of data and metrics

Receive system updates as soon as any changes are made

Record live video calls to play later

Timed notification for any upcoming task, deadline, appointment, or activity

Access work applications remotely, for when working away from the office and/or traveling

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

View and track pertinent metrics to find patterns and gain insights from data

Set & manage permission levels based on user roles and restrict access to only authorized individuals

Set a time to generate routine reports automatically

Plan availability and assign specific time slots for tasks and resources

Digitally share screen view with others

Search and filter data across systems to locate required information by entering keywords or certain criteria

Online portal through which end users can access the system, manage tasks, or obtain information

Set and monitor service level agreements to ensure timely response and resolution

Allow users to access multiple services after entering their login credentials once

Enables the connectivity to send and receive calls over the internet

Send promotional campaigns or transactional messages via text messages

Send messages via SMS

Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc.

Analyze, correct, and monitor speech for transcriptions or recordings

Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access

Allow customers/users to submit support queries and service requests

Gauge satisfaction and receive information for improvement and success

Attach digital tags to documents and assets for identification, search, or monitoring purposes

Create, manage and track all task activities and progression

Turns text into natural sounding speech

Set up connections to third-party platforms to improve business processes

Track and manage employee time-off, vacation, and sick leave requests

View messages sent by both parties during the chat conversation

Transfer queries and organize messages between agents

Presenter can see and hear participants and vice versa.

Presenter can see and hear participants and vice versa

Manage calls that were missed or not attended

Consolidate and integrate communication tools as one platform or entity to enhance business communication and collaboration

Track and interpret metrics on the usage of company resources

Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks

Connect with meeting participants remotely over video

Supports various video file formats

Upload or use pre-set virtual backgrounds during video meetings

Voice messages are stored online and accessible via a visual interface

Interact with data visualization elements, such as charts and graphs, to drill down into data

Computer-based system that allows users to send and receive voice messages

Place/receive calls through voice over IP connection

Seamlessly integrates with 3rd party websites

An extended application or connector that enables users to perform additional services with their current set of tools

Create, design and manage workflows for repetitive tasks

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We can help you find the software with the features you need.

Features

4.9 (7)

4.9

Based on 7 reviews

## Pricing

Value for money

5.0 (6)

Basic

R$34.00

Per User,Per Month

Value for money

5.0 (6)

5.0

Based on 6 reviews

## Integrations

[

Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/)[

Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[

Telegram](https://www.capterra.com/p/180347/Telegram/)[

Instagram](https://www.capterra.com/p/210721/Instagram/)[

HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[

Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[

Bitrix24](https://www.capterra.com/p/113540/Bitrix24/)[

Google Voice](https://www.capterra.com/p/210592/Voice/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.8 (6)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.8 (6)

4.8

Based on 6 reviews

## User reviews

Overall rating

4.9

Based on 7 reviews

Filter by rating

5(6)

4(1)

3(0)

2(0)

1(0)

Mentioned topic

Sorted by most recent

LA

Luciana A.

Coordenadora de atendimento

Information Services

### "Avaliação de Usuário "

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

November 27, 2023

Gosto muito da ferramenta call box.. eh uma ferramenta facil de manusear... Mas acredito que podemos aproximar relacionamento para conhecer as novas funcionalidades e trazer novas experiências para o cliente.

Pros

\* Relatorios \* Monitoramento \* intuitivo

Cons

\* Sensibilidade da interna..qq oscilações compromete o desempenho do atendente \* A ferramenta nao tem arvores de classificação travada por produto.. isso gera um retrabalho enorme no final do mes pra ajustar Ainda na classificação o % de classificação de chamadas eh baixo.. pois nao eh obrigatório.

Switched from

[Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/)

Custo e alto indice de problemas sem atenção do fornecedor Fornecedor hosanna ... na relacao acima nao aparecia

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

TB

Thais B.

Analista de Sustentacao Pleno

Information Technology and Services

### "Pesquisa de Satisfação "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

0.0

0.0

Likelihood to Recommend

9/10

November 16, 2023

Pros

A flexibilidade em se adaptar as necessidades do cliente.

Cons

Deficiência em alguns relatórios gerenciais.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AG

Andre G.

Gerente de TI

Construction

### "Avaliação Callbox"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

November 13, 2023

A contratação do Callbox foi importante para a Companhia em diversos aspectos. Além das funcionalidades que não possuíamos no sistema anterior, como integração com o CRM e com o Teams, foi possível reduzirmos os custos de telefonia em mais de 50%. A gestão das linhas telefonicas e dos ramais também ficou mais eficiente. Além disso, a L5 possui uma área de CS que realmente se preocupa com o cliente e que não mede esforços para viabilizar um projeto ou resolver possíveis problemas.

Pros

\- Implantação do sistema na Companhia, que substituiu outra solução de mercado, foi rápida e não causou nenhuma interrupção no serviço de telefonia; - A gestão dos recursos do sistema, através do painel de controle, é eficiente; - O Callbox possui integração com o Teams e com ferramentas de CRM; - As recepcionistas dos stands e escritórios possuem acesso a visualização do uso dos ramais da localidade, o que facilita a transferência de chamadas.

Cons

Não foram encontrados pontos negativos no uso do Callbox.

Switched from

[Jive](https://www.capterra.com/p/189555/Jive/)

Decidimos fazer a troca devido aos custos elevados com a solução anterior e novas funcionalidades que o Callbox proporciona.

Alternatives considered

[Jive](https://www.capterra.com/p/189555/Jive/)

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

VQ

Valdeilton Q.

Analista Telecom

Telecommunications

### "Satisfação Garantida."

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

October 30, 2023

Facilidade para trabalhar com sistema no dia a dia e o excelente suporte da área de suporte e implantação.

Pros

A Facilidade de implantação dos sistemas e a economia sobre o produto contratado.

Cons

Não tenho o que declara em relação ao produto, no critério gosto.

Reasons for choosing Callbox

Por ser um produto que funciona bem na prática e um baixo valor agregado.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

JV

Jefferson V.

Analista de Trafego

Health, Wellness and Fitness

### "Callbox a ferramenta fácil para seu negócio"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

October 30, 2023

Em geral, de todas as aexperiências que tive é uma ferramenta que facilida o dia a dia de qualquer tipo de operação, facilidade e acessibilidade em desenvolver e criar conforme ser negócio precisa, caso não tenha a funcionalidade possuimos aberturas para buscar melhorias em conjunto com o time da L5

Pros

Facilidade em configurar e suporte sempre disponível para auxiliar quando necessário.

Cons

Otimizar layout das telas administrativas/configuração

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

DD

Djael David B.

Analista de Infra SR

Information Technology and Services

### "Avaliação Callbox Grupo Bem"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

10/10

October 30, 2023

Pros

Suporte e facilidade de contato com gerentes para resolver situações criticas

Cons

Retorno de informações em algumas questões criticas

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

VD

Vinicius d.

Analista de Suporte Sênior

Banking

### "Avaliação Callbox"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

September 26, 2023

Hoje sou responsavel técnico do Software Cloud PBX, faço a administração de 550 ramais administrativos, atuo com esta ferramenta desde 2018.

Pros

O que mais gosto no callbox é a facilidade no uso e administração, busca de relatórios e gravações tudo no mesmo portal, fora as diversas possibilidade de uso de softphone instalado, web, via api Google Workspace, entre outras.

Cons

Não há nada que eu não goste na aplicação callbox neste momento.

Alternatives considered

[Rainbow](https://www.capterra.com/p/180324/Rainbow/)

[Jive](https://www.capterra.com/p/189555/Jive/)

[LogMeIn Pro](https://www.capterra.com/p/39016/LogMeIn-Central-Pro/)

[Cisco Jabber](https://www.capterra.com/p/212050/Cisco-Jabber/)

Reasons for choosing Callbox

Custo x Benefício

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/10007292/Callbox/reviews/)

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[Learn more](https://www.capterra.com/resources/proprietary-data-research/)

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