# Infradesk Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Infradesk Software - reviews, pricing plans, popular comparisons to other Help Desk products and more. Source: https://www.capterra.com/p/10007353/Infradesk --- # Infradesk Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Infradesk ## What is Infradesk? Infradesk is a service management, internal management and user support tool. In the SaaS model, it does not require installation or configuration. In addition to facilitating the opening of calls, at Infradesk you will find complete solutions in asset management, task management, projects, budgets, contracts, cost center, chat, among others. Infradesk provides reports and metrics that help companies identify patterns of problems and opportunities for improvement. ## What is Infradesk used for? [Help Desk](https://www.capterra.com/help-desk-software/)[Task Management](https://www.capterra.com/task-management-software/)[IT Asset Management](https://www.capterra.com/it-asset-management-software/) Top alternative Featured Overall rating Based on 17 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price R$69.9 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Infradesk?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.infradesk.app&name=Infradesk) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Infradesk 5.0 (17) VS. [4.5 (695)](https://www.capterra.com/p/132997/Freshservice/reviews/) Starting Price R$69.9 Per User, Per Month Starting Price $19 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (17) Ease Of Use 4.6 (682) Value For Money 4.9 (17) Value For Money 4.4 (606) Customer Service 5.0 (17) Customer Service 4.6 (637) ## Infradesk alternatives [4.5 (768)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.4 (230)](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/reviews/) Starting price $16.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars Highest Rated [4.7 (288)](https://www.capterra.com/p/184229/NinjaOne/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.5 (448)](https://www.capterra.com/p/144309/Atera/reviews/) Starting price $129.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Support Ticket Management 5.0 (12) 50.00% of 12 reviewers that rated this feature as important or highly important Allow customers/users to submit support queries and service requests Ticket Management 4.9 (12) 50.00% of 12 reviewers that rated this feature as important or highly important Track, manage, or resolve user requests and IT incidents/issues Real-Time Notifications 4.9 (11) 45.45% of 11 reviewers that rated this feature as important or highly important Notifications that are delivered to users as soon as an event occurs Task Progress Tracking 4.9 (8) 37.50% of 8 reviewers that rated this feature as important or highly important Track the status and progress of tasks Task Scheduling 4.9 (8) 50.00% of 8 reviewers that rated this feature as important or highly important Track and manage the scheduling of tasks Incident Management 4.7 (7) 42.86% of 7 reviewers that rated this feature as important or highly important Manage and track all disruptions and incidents Infradesk 66 features Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Tools for the systematic analysis of various types of data or statistics Application programming interface that allows for integration with other systems/databases Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle Assign issues and tasks based on availability or required skills Tickets are automatically assigned to specific agents based on predefined rules Track and manage schedules and meetings via an integrated calendar Communicate using direct chat or messages within the system Provides a channel for team members to share media files, communicate, and work together Track, store, and access client contracts or licenses Customize data fields to support various needs and use cases Customize contracts and forms to collect specific information Assembly of graphs and charts for visualizing and tracking statistics/metrics Import and export data to and from software applications Graphical representation of data Specify or track the date/time a project, task, etc., is due for completion Assemble applications and processes by dragging over and arranging pre-built components Supports project management for IT professionals & teams Manage and track all disruptions and incidents Track and manage inventory levels to maintain proper supply Managing inventories and tracking changes to hardware and software configurations Manage risks related to IT systems Visualization tool to organize and optimize tasks and track their status at every stage of workflow Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Ability to chat online in real time Templated responses for responding quickly to recurring support requests Manage, maintain and track the performance of assets and equipment Access software remotely via mobile devices Access the system via a mobile application Observe and track the demand, usage, progress or quality of a system, product, or user Level of completion within a task A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Arrange tasks based on the level of priority or urgency Identify and solve underlying cause of incident(s), and prevent future incidents from occurring Organize and manage all processes/procedures involved in purchasing goods and/or services Plan and coordinate all the resources, costs and time needed to execute assignments Organize and schedule projects Pre-designed project plans that can be customized Monitor the progress of projects from start to finish Engage in direct, instant messaging with customers, users, etc. Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Set the frequency of a task's occurrence Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Review, approve and cancel requests for goods/services to be purchased Set and monitor service level agreements to ensure timely response and resolution Track the status over time for a request, process, asset, or transaction Split and manage tasks into individual components Manage all supplier data and operations Allow customers/users to submit support queries and service requests UI looks like task board Create, manage and track all task activities and progression Track the status and progress of tasks Track and manage the scheduling of tasks Add labels or tags to tasks Set up connections to third-party platforms to improve business processes Track, manage, or resolve user requests and IT incidents/issues Log and record hours worked and costs spent to assist in billing and invoicing Measure and track time including hours worked and paid time off (PTO) A digital list of items that need to be completed Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.9 (17) 4.9 Based on 17 reviews ## Pricing Value for money 4.9 (17) Free Trial Basic R$69.90 Per User,Per Month Value for money 4.9 (17) 4.9 Based on 17 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (17) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (17) 5.0 Based on 17 reviews ## User reviews Overall rating 5.0 Based on 17 reviews Filter by rating 5(17) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent Ricardo A. Modelador 3d Arts and Crafts ### "Facilidade e organização " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 4, 2023 Uso poucos recursos do Infradesk, mas o que eu uso tem sido satisfatórios. Pros A gente usa o Infradesk aqui para fazer o gerenciamento dos projetos da equipe de modelagem. Tem sido muito útil. Mas o que mais gosto é de saber da evolução da equipe. A abertura de chamados é bem prática. Cons Sem contras no momento, ainda não precisei abrir nenhuma chamado de relação ao suporte do aplicativo. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ER Edinaldo R. Analista de suporte Marketing and Advertising ### "Great" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 24, 2023 Pros Of all the facets of infra, the best is functionality and user interaction. Cons Not applicable, as infradesk is a powerful tool. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User Design e Criação Design ### "Sistema intuitivo e eficiente" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 21, 2023 O uso de sistema possibilita melhor controle dos processos, redução de custos e otimização do trabalho. Pros O fato de ser intuitivo, o que facilita no uso diário. Possibilitando maior agilidade no trabalho. Cons Nada a declarar, o sistema atende de forma satisfatória as necessidades da empresa. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Denis C. Professor E.B.T.T. Government Administration ### "Sistema extremamente intuitivo e fácil de utilizar, com muitos recursos." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 18, 2023 Pros A centralização de vários recursos e serviços em uma única aplicação. Cons Quando a internet está com problemas, por ser em nuvem, ficamos sem acesso ao sistema. Mas esse é um problema com a operadora. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User Proprietário Design ### "Infra Desk" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 17, 2023 Pros Ótimo serviço sem nenhum ponto negativo Cons Não tenho pontos contra a infradesk gostei muito Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User Gerente de TI Retail ### "Infradesk TOP" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 17, 2023 Melhoria nos Processos Pros Praticidade no Uso , resultados Imediatos Cons Nao tenho pontos nefativos na ferramenta Switched from [Octadesk](https://www.capterra.com/p/192993/Octadesk/) Sistema atendia melhor minhas necessidades Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DL Danilo L. Auxiliar de T.I. Supermarkets ### "Ajuda no decorrer diario" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 17, 2023 O Infradesk é nosso auxilio diário, muito bom ter esse tipo de programa na empresa, pois além de nos ajudar auxilia no desenvolvimento da empresa com os chamados internos. Pros Oque mais gosto no Infradesk, é a agilidade de resolver os tickets de maneira apropriada ao decorrer dos chamados e os graus dos mesmos. Cons acho que menos gostar seria nada! é tudo excelente! Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. LG Luis Gustavo J. Ajudante de Serviços Diversos Facilities Services ### "Help desk confiável e eficaz." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 16, 2023 Pros O suporte técnico deles é ótimo, sempre disponível para ajudar com qualquer problema ou dúvida que eu tenha. Além disso, a plataforma em si é extremamente fácil de usar e tem sido uma ferramenta valiosa para melhorarmos a eficiência dos nossos processos internos. Recomendo fortemente essa empresa para qualquer pessoa que esteja procurando por uma solução tecnológica de alta qualidade. Cons Tive alguns problemas durante a integração com o sistema, mas o suporte foi super eficiente, então no geral, considero o Infradesk uma excelente escolha. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Michael C. Diretor de TI Internet ### "Software muito completo, o Infradesk revolucionou nosso suporte de TI." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 11, 2023 Extremamente positiva. A equipe do Infradesk sempre atende nossas necessidades e estão sempre atualizando a ferramenta e lançando recursos novos. Parceria fundamental para o sucesso do nosso time. Pros O Infradesk descarta a necessidade de utilizar softwares externos, oferecendo alguns recursos como "Agenda" e "Gerenciamento de Projetos" dentro do próprio sistema. Cons Não encontramos problemas relevantes ao ponto de citar aqui. A equipe do Infradesk está sempre de prontidão para solucionar os problemas que surgem no dia a dia. Reasons for choosing Infradesk Porque os recursos do Infradesk atenderam todas as nossas necessidades mais urgentes. O investimento acaba se tornando baixo comparado com os benefícios de utilizar a plataforma. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LH Lucia Helena A. Correspondente jurídica Legal Services ### "Que ferramenta de gestão!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 9, 2023 Facilita o meu trabalho e meus clientes conseguem acompanhar a execução do que foi solicitado. Pros A organização dos processos e tarefas que preciso executar enviar Cons Ainda não tenho contras, o suporte quando preciso de usar algo que ainda não conheço está sempre ali muito rápido para responder Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/10007353/Infradesk/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)