# Blackhawk Network Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Blackhawk Network the right Customer Loyalty solution for you? Explore 46 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/10007371/Blackhawk-Network/reviews --- Blackhawk Network 4.9 (46) [View alternatives](https://www.capterra.com/p/10007371/Blackhawk-Network/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 26th, 2026 # Reviews of Blackhawk Network Ease of use 4.8 Customer Service 4.9 ## Pros and Cons in Reviews VR Vindra R HR specialistMarket Research, 51 - 200 employeesUsed the software for: 1-2 years. “A variety of secure payment methods were offered ensuring a smooth checkout process.“ April 22, 2025 IL Iaah L Associate Director of ProgramsHigher Education, 10,001+ employeesUsed the software for: Less than 6 months. “I missed my 24hr window and had to reach out to customer support to get a new link.“ September 6, 2024 CS Christine S Senior AccountantMechanical or Industrial Engineering, 201 - 500 employeesUsed the software for: More than 2 years. “I feel confident that my orders are being processed securely and that Blackhawk is doing everything possible to deter fraud. “ December 2, 2024 RO Raquel O Section ManagerEducation Management, 10,001+ employeesUsed the software for: 1-2 years. “Love the simplified ordering system that makes it easy to use within my company's punchout ordering system.“ June 26, 2025 aw april w AdministrationRetail, 11 - 50 employeesUsed the software for: 1-2 years. “We have only had a couple cards with issues, and after contacting their support team, was resolved in minutes.“ February 9, 2025 ## Showing most helpful reviews Showing 1-25 of 46 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use ML Megan L. Department Assistant Research Used the software for: 6-12 months ### "So Convenient and Easy!" February 26, 2025 5.0 We have found this to be a great solution for our gift card needs. We conduct research studies and order frequently as thank you gifts. We like that we can order multiple vendors in one transaction and appreciate the electronic option because they are delivered very QUICKLY and in a convenient Excel spreadsheet that allows us to track recipients. 10/10 Recommend! Pros Speed of delivery, the website is easy to interact with, the variety of vendors and the option of electronic and physical cards. Cons I place orders at least monthly and I don't have any negative interactions with them. Review Source CM Chandni M. Research Assistant Education Management Used the software for: 6-12 months ### "E-gift card purchase" July 10, 2025 5.0 It was okay. I got what I needed. As the administration was helping me to make the purchase, they helped me find how to download the purchased e-gift cards. Pros That it is partnered with the institute's administration and I don't have to deal with every little details. Cons The user interface could be better or it could be more intuitive. I didn't see or realize that the "Details" word was actual a tab under which the download button was present. Review Source DV Donovan V. Retirement Benefit Analyst II Financial Services Used the software for: Less than 6 months ### "Blackhawk Network Review" January 28, 2025 4.0 Overall the experience with Blackhawk Network has been good Pros I like the prepaid giftcards and designs the most here Cons What I like the least about this service is when some giftcards aren't available. Review Source PD Penni D. Fiscal Analyst Higher Education Used the software for: 2+ years ### "Blackhawk Soars To Help Us Succeed" March 24, 2025 5.0 Our needs were met and we were able to deliver the ecard to our winner without issue. Pros The purchasing process was seamless. It was easy to add what I needed to my cart and all the options were great. and served our needs. Cons having to go back and figure out that I had to create a new account to retrieve my e card confirmation. Review Source LB Lezlie B. Exec Assistant Medical Devices Used the software for: 2+ years ### "A great company for employee rewards" April 15, 2025 5.0 They are a good company for our employee rewards. The selection is nice and our employees really like the cards. Pros Easy to work with and easy to get in touch with someone if you need help. The order process is understandable and not difficult Cons I would like to know the estimated ship date of my order when I place it or at least when it is acknowledged as entered. Review Source YW Yolanda W. Program Manager Hospital & Health Care Used the software for: 2+ years ### "No muss no fuss and customized products!" March 8, 2025 5.0 I always have a positive experience with Blackhawk Network. The products are customized to the needs of my company. If I have an issue with my purchase I can easily contact someone for assistance. This is why I continue to order from Blackhawk Network for my business and personal needs. Pros Easy to find the product I needed and a simple order process. Cons The purchase/payment process is not compatible with my company's policies. Review Source MW Mitzine W. Residency Fellowship Coordinator Education Management Used the software for: 2+ years ### "Review of Blackhawk " March 10, 2025 5.0 It's great and the recipients receive their cards almost immediately. Pros The Website allowed me to customize my emails to the recipients. Also, there is a discount when you place an order for multiple cards. Cons Every time I log on, I receive a text code to input before accessing the portal. Review Source GG Gloria G. Business Operations Specialist Senior Education Management Used the software for: Less than 6 months ### "Easy to use and for use internationally as well" April 1, 2025 5.0 Easy to use and giftcards could be used internationally Pros Easyness to order, it was very easy to order online Cons That I was unsure if the giftcards could be used internationally Review Source SA Shauna A. Business Operations Education Management Used the software for: 1-2 years ### "Fantastic online ordering system" March 24, 2025 5.0 The online ordering site is easy to navigate, and my overall thoughts are extremely positive Pros I appreciate the integrated online ordering site. Cons Visa gift cards expire within 1 year of purchasing Review Source MP Melissa P. Business Support Sprecialist II Higher Education Used the software for: 1-2 years ### "Quick & Easy Visa Card Order" November 14, 2024 5.0 My overall experience was great. The card codes were easy to retrieve & arrived sooner than expected. Pros The card codes arrived much sooner than I anticipated, earlier than outlined on the website. Cons I thought the directions were a bit more daunting that the actual process. I was a bit worried it would be confusing to order the cards after reading the instructions, but it proved to be very simple. Review Source NS Nick S. Administrative Assistant Higher Education Used the software for: 6-12 months ### "Two thumbs up! Great vendor!" September 30, 2024 5.0 I have enjoyed ordering from them, especially compared to the previous gift card vendor that my company used. They are friendlier, faster, and more responsive. All excellent qualities! Their method of delivering digital gift card codes is fast, reliable, and secure. I felt very comfortable and confident when placing my order and I will order more in the future. Pros I like the speed of their service and I like the flexibility of their offerings (digital vs. physical gift card options). Cons My least favorite thing is not their fault necessarily, but the cost of shipping physical gift cards is excessive. Blame UPS! Review Source JM Jayne M. Admin Support Hospital & Health Care Used the software for: 1-2 years ### "Administrative Support" October 7, 2024 5.0 Easy to go on line and order. Questions are always answered and I get emails form rep Pros easy to order. I really like going on line and being able to order Cons 10 day wait for check approval. It would be nice if not so long Review Source AF Angie F. Office and Accounting Manager Construction Used the software for: 2+ years ### "Love the ease of ordering and the personalization!" August 28, 2024 5.0 The account representative was super helpful from the start and was always very quick to respond to any questions I had. Pros I love being able to add our logo and making it more personalized instead of just a generic gift card. Cons I wish it was easier to pay via a checking account instead of having to use a credit card for payment. Review Source OM Oliva M. Associate Director Non-Profit Organization Management Used the software for: 1-2 years ### "Great experience" August 22, 2024 5.0 Excellent support and customer service throughout the process. Highly recommend! Pros Quick and easy purchasing process. Support was easily available throughout the entire process. Cons Not necessarily a con, but wish the max limit per gift card was higher than $1K. Review Source TP Tyra P. Payroll Entertainment Used the software for: 1-2 years ### "Solid workhorse, gift card vendor" July 31, 2024 5.0 I need something like this for my company 2 - 3 times a year. Overall, from the selection to the checkout and the secure delivery, I am satisfied and would continue using them. Pros There is a wide selection of gift card images and options, with the choice to select the exact amount you want for the value. The card fees are reasonable, but probably on par with other similar vendors. Cons The cards are paper, but I would like to see an option for plastic. Additionally, we did not go for the custom option as there was concern for lead time it would take prior to our event. Review Source TO Tracy O. Accounting Specialist Education Management Used the software for: 1-2 years ### "Purchasing Gift Cards through a Punch Out" May 23, 2025 5.0 I have purchased physical and digital gift cards through the Blackhawk Next work, and it has been very easy to use. Pros Ability to choose between digital and physical gift cards. Wide variety of store that have gift card options. Cons Trying to share a password protected file with the links for the digital gift cards. For some reason the links would work for my colleague when I copy and pasted the information. However, it did work when I saved the password protected file as a different named file. It may have been user error on my colleague's part. Alternatives considered [Tango](https://www.capterra.com/p/146809/E-Gift-Card-Rewards-and-Incentives/)[Tango](https://www.capterra.com/p/191326/Facilities-Maintenance/) Reason for choosing Blackhawk Network Familiarity, and the fact that I have used the in the past and the variety of gift card and ease of use, makes it my go-to~ Review Source AE Alessandra E. Manager Hospital & Health Care Used the software for: 6-12 months ### "I'll never change this service!" April 14, 2025 5.0 I'm extremely satisfied with this service, which I often use for work-related reason! Pros What I liked most about Blackhawk Network is the flexibility and convenience it offers through a variety of card options. I really appreciate being able to choose between digital and physical (plastic) cards depending on the situation—it makes the service adaptable to different needs, whether it's for personal use, gifting, or business rewards. The ordering process is quick and easy, and I was especially impressed with how fast the delivery was. Both digital and physical cards were delivered promptly, which made the overall experience smooth and efficient. This level of speed and reliability really sets Blackhawk Network apart from other similar services. Cons So far, I haven’t encountered anything I disliked about Blackhawk Network. It’s been a smooth and beneficial service experience. Review Source CH Clay H. Owner Automotive Used the software for: 1-2 years ### "Good reward system." May 2, 2025 2.0 Pros I liked their way of investigating my open and active disputes. They were very helpful in resolving my issues. Cons The inability to link cards to any other payment platform was less than ideal. Otherwise, its pretty good. Review Source RO Raquel O. Section Manager Education Management Used the software for: 1-2 years ### "Recommended" June 26, 2025 5.0 Love the simplified ordering system that makes it easy to use within my company's punchout ordering system. Pros Fast and Easy to use. I was impressed by the selection – they had a great variety of gift cards to choose from. It was a great experience. Cons Some of the photos of gift cards aren't easy to see so not useful for finding cards to order. No other cons. Switched from [NVIDIA GPU Cloud (NGC)](https://www.capterra.com/p/171055/DIGITS/) Company decision; likely cost related. I'm not involved in the decision-making Review Source RV RENEE V. Supervisor Marketing and Advertising Used the software for: 2+ years ### "Great product, highly recommend!" June 30, 2025 5.0 Customer service is great! It's easy to place orders and various shipping methods are offered so you can always accommodate what your customer needs! Pros Easy to use website so placing an order is simple. Various shipping options to cover all your needs Cons The Visa compliance requirements can be annoying, but honestly it's not that bad to get the information and our customer service rep is able to add customers quickly Review Source VR Vindra R. HR specialist Market Research Used the software for: 1-2 years ### "Satisfaction Guaranteed" April 22, 2025 5.0 I was extremely satisfied with the experience from the time the order was placed to the time the order was received. This was a seamless and positive online experience. A variety of secure payment methods were offered ensuring a smooth checkout process. Received prompt customer support. Pros The site is user friendly. Easy to upload a large order going to multiple addresses. Paying for the item was super easy.. I was able to connect with the account representative in a timely manner to unlock my account. Received a confirmation email with the order details right after the order was placed. The tracking information was email a few days later. Happy with the service. Cons The site is easy to use. I really don't want to complain when a good service is provided. Placing the order is quick and easy. Review Source AA Allison A. President Individual & Family Services Used the software for: 2+ years ### "Awesome Company " June 23, 2025 5.0 Great never had a problem really just came back after two years and it's hard to find a convenient credit company to help create your own cards. Pros How they create your own logo for your business cards given you choices on the amount that fits along with payment options so glad we able to use credit cards for payment Cons Nothing really the only thing I can say the customer service or assign person to your account maybe need sto reach back when trying to contact them Review Source aW april W. Administration Retail Used the software for: 1-2 years ### "Above And Beyond" February 9, 2025 5.0 We have only had a couple cards with issues, and after contacting their support team, was resolved in minutes. i had one card when i first started using BlackHawk i wasnt aware of expiration. they went above and beyond by explaining in detail each step of redeeming, in ways i could understand, and then proceed to re activating my card for me so i didnt loose it when it was my fault so nothing bad here to say. i highly recommend anybody give them a try. its worth it for sure. Pros support is top notch, quick to resolve any issue at hand, which is why i give five stars alone. not to mention super easy to use. Cons i have only had a couple of issues in the past with gift cards being redeemed, being delayed, and maybe more specifics on expiration dates in the future.. Review Source VC Valerie C. Clinical Research Coordinator Hospital & Health Care Used the software for: 1-2 years ### "Clinical Research Coordinator" May 6, 2025 5.0 I had to change my phone number and I reached out and the person was able to help me. They have great customer service skills and I am very happy with them. Pros Everything I needed was provided. I am happy with them. On a scale from one to ten they would get a 10. Cons There was nothing that i liked least about Blackhawk. They are well coordinated and have great customer service skills. Review Source CS Christine S. Senior Accountant Mechanical or Industrial Engineering Used the software for: 2+ years ### "Blackhawk Does Not Disappoint!" December 2, 2024 5.0 We've been using Blackhawk for many years now and I love the consistency of their products and service. This is hard to find nowadays, especially with all the cybercrime taking place these days. Pros I love the ease of ordering. The website is very user friendly and the service is very reliable. I love that you can customize the cards and the amounts. This is very important because a lot of other companies have set amounts and that doesn't always work for our purchases. I feel confident that my orders are being processed securely and that Blackhawk is doing everything possible to deter fraud. Our orders are always accurate and on time. Plus they have great customer service and completely dedicated reps. Cons I can't think of single negative thing to say about Blackhawk. There is absolutely nothing that I dislike about this company. 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