--- title: "Progress ShareFile Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Progress ShareFile the right Document Management solution for you? Explore 441 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/10007380/ShareFile/reviews/" page_type: "reviews" language: "en" --- Progress ShareFile 4.4 (441) [View alternatives](https://www.capterra.com/p/10007380/ShareFile/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated July 21st, 2026 # Reviews of Progress ShareFile Ease of use 4.4 Customer Service 4.1 ## Pros and Cons in Reviews NP Nilesh P IT Systems LeadAirlines/Aviation, 201 - 500 employeesUsed the software for: More than 2 years. “TB storage is good enough for small organisation and there is an option available to increase the storage space it will more beneficial in case if we require.“ September 25, 2025 HF Howard F Managing DirectorFinancial Services, 2 - 10 employeesUsed the software for: More than 2 years. “Horrible billing dept made error after error in billing, sending us extra bills, misapplying clearly labeled payments to the wrong invoices.“ July 1, 2026 EB Erinn B Client Service Specialist IIAccounting, 51 - 200 employeesUsed the software for: More than 2 years. “What I like most about sharefile is that it can be an outlook plugin and you can attach things securely through emails and also that you can share access with your coworker.“ September 25, 2024 KF Kimberly F ControllerLegal Services, 11 - 50 employeesUsed the software for: More than 2 years. “The product itself worked for secure file sharing, but the handling of our account after the transition to Progress caused us to lose confidence in continuing the relationship.“ May 1, 2026 LT Liberty T Tax PreparerAccounting, 11 - 50 employeesUsed the software for: 6-12 months. “It was not pricey and the customer service is excellent and can be linked with our Microsoft Outlook which makes very handy, also knowing it makes secure file sharing.“ October 22, 2025 MA Mario A Financial DirectorRetail, 2 - 10 employeesUsed the software for: More than 2 years. “Half the time it does not sync across devices and users and requires saving a document in a different location or with a different name before anyone else can see it.“ September 14, 2025 MA Mario A Financial DirectorRetail, 2 - 10 employeesUsed the software for: More than 2 years. “It could sync across users and devices very well an sharing with clients was also easy and auditable in terms of access control and visibility.“ September 14, 2025 MA Mario A Financial DirectorRetail, 2 - 10 employeesUsed the software for: More than 2 years. “Indexing within Windows environment, whether online or offline files, is slow, really slow.“ September 14, 2025 ## Showing most helpful reviews Showing 1-25 of 441 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Zuhairah A. Marketing Communications Specialist Internet Used the software for: 2+ years ### "Storage hosting is easy with ShareFile" June 5, 2021 5.0 Pros Sharefile is a cloud-hosted file server at its most basic level that replaces the need to host one within a workplace or business. It also allows you to offer download links to consumers to upload or download specific files, provided you have the proper rights. Because it is hosted offshore, it has the advantage of not requiring the office to operate servers or an Infrastructure rack. Cons You won't be able to view your file structure if your external internet connection goes down. If you're a remote worker trying to connect to a server hosted by your company, this can happen. Another problem might be a lack of bandwidth while uploading/downloading to Sharefile. It was also quite sluggish and complicated when we initially started using it, requiring multiple periods longer to transfer or explore than a self-hosted server. We also have at least 1-2 service interruptions every month, during which users are unable to conduct their job for a while. Switched from [FileInvite](https://www.capterra.com/p/138728/FileInvite/) Managing and storing files or document is more easy with ShareFiles. Review Source MR Marko R. ceo Law Enforcement Used the software for: 2+ years ### "Great file sharing tool with strong security and audit options" September 16, 2025 5.0 If you have ever used dropbox, gdrive or onedrive you will find using sharefile easy to use. Major difference is that this product is built with multiple users and clients in mind from day one, while other mentioned products are meant to be single user products which have option of sharing documents under particular conditions. If we put security and audit ability aside (which are important to my use case), second feature really worth mentioning is practicaly unlimited ability to create clients who can access your shared resources. In my opinion (and research), there is nothing quite like it and ShareFile is great fit for my use case (and priced competitvely too). Pros I am a long time user and I choose ShareFile because of security options and level of control I have over my uploads. Particulary, I have log file of who accessed what. I am located in EU and my files containt personal information it was really important to be sure that my data is kept within EU. I also like options to customized my sharefile experience which helps my client orient themselves more easily. At one point we also used ability of sharefile to create custom web forms for uploading, and that was a huge time and resource saver too. Cons In almost ten years of using ShareFile I never had a single issue. There were few points in time when I had to warn my users to update their software, but web access was always there. Alternatives considered [Dropbox](https://www.capterra.com/p/143068/Dropbox-Business/)[OneDrive](https://www.capterra.com/p/161304/OneDrive/) Reason for choosing Progress ShareFile Auditing ablities, security, EU data center, unlimited number of clients. Review Source HF Howard F. Managing Director Financial Services Used the software for: 2+ years ### "Worst Billing Department I've Ever Dealt With In Any Company" July 1, 2026 1.0 Prior to their initial company sale, we used to have zero problems. Then they doubled the monthly fees w/no additional services offered. Horrible billing dept made error after error in billing, sending us extra bills, misapplying clearly labeled payments to the wrong invoices. Poor customer service; either completely neutered or inept. We tried to reach reasonable solutions to the many billing department errors, and no one could make a decision that they would stick to and honor. Massive waste of time trying to deal with them. Truly the worst customer experience I've ever had with any company of any kind. Pros Data room services are functional and reliable. In spite of multiple sales of the company, the data room functionality remained fine over time. Cons After one sale of their company, they doubled their monthly fees with no change in services offered, many billing errors followed, billing dept was comically awful and inept, customer service department was unable to live up to agreed upon resolutions to fixing the billing department's multiple errors. Review Source KF Kimberly F. Controller Legal Services Used the software for: 2+ years ### "Progess is not Citrix" May 1, 2026 1.0 Our firm used ShareFile for years, originally under Citrix. The product itself worked for secure file sharing, but the handling of our account after the transition to Progress caused us to lose confidence in continuing the relationship. Being cut off from business-critical file-sharing materials before the correct billing contact had a meaningful opportunity to address the issue created unnecessary operational disruption. We paid to restore access, but based on this experience, we do not intend to renew. Businesses relying on ShareFile should pay very close attention to auto-renewal deadlines, billing contacts, and notice requirements, because once the renewal date passes, the company may insist on the full annual amount even if there were transition-related communication problems. Pros ShareFile has been useful for secure file sharing, especially when working with outside firms and sharing client-related folders. The platform itself served our needs for years and was helpful for organizing and exchanging business-critical documents. Cons The renewal and billing process after the Citrix-to-Progress transition was extremely disappointing. Billing and renewal communications were routed in a way that the appropriate person responsible for payment did not see them, and our firm did not receive or review the invoice until shortly before our service was cut off. Rather than working with us on a reasonable transition or prorated resolution, Progress ShareFile insisted on payment of the full annual renewal to restore access. The company’s position appeared to be that the auto-renewal terms controlled, regardless of the communication issues during the transition. That may be their policy, but it was not a customer-focused way to handle a long-standing business account. Alternatives considered [Citrix Workspace](https://www.capterra.com/p/220624/Citrix-Workspace/) Reason for choosing Progress ShareFile We went with Citirx but they were bought out by Progress Review Source LT Liberty T. Tax Preparer Accounting Used the software for: 6-12 months ### "Secured Sharing File and Reliable" October 22, 2025 4.0 It is reliable for sending files (secured) and receiving large or confidential files. It got more room for improvement. Pros It was not pricey and the customer service is excellent and can be linked with our Microsoft Outlook which makes very handy, also knowing it makes secure file sharing. Requesting a signature is easy to use. Cons Users (clients) had hard time to use especially to non-techy users. And the document upload sometimes feel a bit slow, especially when handling large files. Switched from [TaxDome](https://www.capterra.com/p/186749/TaxDome/) Taxdome offers more a complete package like workflow and document management. Review Source MA Mario A. Financial Director Retail Used the software for: 2+ years ### "Used to be a great product, it is getting worse with every update" September 14, 2025 2.0 Used to be very positive, now I have nothing much positive to say about it, other than their customer service. The failed syncs are inexcusable and make the product virtually unusable. We are now looking into alternatives and have not moved to new providers just out of inertia rather than anything else. Pros I used to like the fairly seamless integration and unlimited storage when I signed up. It could sync across users and devices very well an sharing with clients was also easy and auditable in terms of access control and visibility. A lot of those pros. are no longer there or have been eroded. Customer support are perhaps the only saving grace, when you eventually get through to them. They have tended to take ownership of issues and followed up appropriately every time. The fact they actually phone you to explain or check exactly what the problem may be is unusual and hugely positive. In that, they seem to care about their customers. In the functionality of the product, much less so. Cons It is getting worse with every update. Half the time it does not sync across devices and users and requires saving a document in a different location or with a different name before anyone else can see it. Sometimes it does not even sync on the same device: I go to windows explorer and the version of the file I am working on has disappeared. The fact that, by stealth, they moved from "unlimited storage" as standard to 1TB per user (only unlimited in the sense you can buy extra space) is offputting. That they make out it was always that way is just insulting. At the current offering, we would never have signed up. There are better and more integrated platforms with more attractive pricing options. The repeated change of name is embarassing. Choose one and stick to it! "Offline files" are not really offline. When you first switch on a computer, it needs to have a connection to the internet before you can access offine files, which entirely defeats the point. Plus they are not normal files you can access like any other without the app, as all other cloud storage, unless the app is running, they are not accessible. Indexing within Windows environment, whether online or offline files, is slow, really slow. A search within sharefile, unless you go via the website, takes forever and half the time does not return results that are clearly there. Imposing 2-step authentication has also been a pain. However much I disable it everywhere, I constantly have to reenter domain name, email and password, plus wait for a code. Had to do it 3 times on the same machine today, Alternatives considered [Dropbox](https://www.capterra.com/p/143068/Dropbox-Business/) Reason for choosing Progress ShareFile Unlimited storage and unlimited access. At the time it also offered a "solo" product, which then became 3 employees minimum. We now use all three, but to start with this was just a cost hike for us with no improved service. If we were to choose now, we would definitely go elsewhere. Review Source TE Tarek E. IT Director Legal Services Used the software for: 2+ years ### "Share file is better now than when it was with citrix" September 19, 2025 5.0 It is good experience , I would recommend using it specially the cloud storage which facilitates the communication Pros It is easy to use , the support is very responsive and helpful Value for money and it has large storages Cons It has bugs that sometimes it is very slow and sometimes users are not able to login The storage could be faster Alternatives considered [OneDrive](https://www.capterra.com/p/161304/OneDrive/)[NetDocuments](https://www.capterra.com/p/225425/NetDocuments/) Reason for choosing Progress ShareFile Easy to use and good support in addition of good storage space Review Source TL Thomas L. CIO Biotechnology Used the software for: 2+ years ### "Great File Server replacement for SMB companies and more" November 20, 2025 5.0 Excellent Every company needs to have cloud storage, Sharefile allows for this in an easy to use package. I like the 3rd party separation from the big players and the extra features that you would not get from a Microsoft or Amazon. Pros Easy to use and Fair pricing!!! We have been using this product for over 10 years successfully!!! Keep up the good work... Cons Desktop app will glitch if overloaded To fix the PC would need to be rebooted, as an alternate way to access your files, the browser will always work. Alternatives considered [Microsoft SharePoint](https://www.capterra.com/p/1167/SharePoint/) Reason for choosing Progress ShareFile Complex, Buggy, in all Microsoft environments authentication problems with multi-national partners. Review Source MC Mark C. Technical Director Computer Software Used the software for: 2+ years ### "Simple for end users, powerful for admins" September 16, 2025 5.0 We have been using ShareFile for several years now to request data from customers migrating to our web applications. We especially like the simplicity for end users and the way data retention/link expiration works. I do think the product is a little expensive but I haven't found anything that works as well. Pros The simplicity for end users makes ShareFile a great choice for our business case as we have none technical staff receiving requests for data uploads. Cons The authentication process when logging in was a little flaky, we sometimes had to log in twice. This looks to have been updated recently. Alternatives considered [Dropbox](https://www.capterra.com/p/143068/Dropbox-Business/) Reason for choosing Progress ShareFile Most secure with good retention policy management Review Source DP Doc P. Principal Information Technology and Services Used the software for: 2+ years ### "Technically mature and secure product, customer service ABYSMAL!" February 25, 2025 3.0 The product itself offers a mature, secure cloud solution for document management. Recent customer service experience \[Feb 2025\] has been abysmal! I tried changing the terms of my renewal and literally spent a day trying to track down someone, anyone, to assist. By the time someone responded, the product had renewed with no option to change. Suffice to say we are moving away from it. Get your act together, CISCO/Citrix, or whoever currently owns/manages customer service and support. Pros ShareFile security \[256-bit AES\] is top-notch and was the selling point for me to switch my practice over to it. Integration with both Mac OS and Windows made it a practical solution. Cons \- it does not integrate with virtual machines - there is a lag while sending out email in Outlook; not really sure what the connection is between ShareFile and Outlook - Customer service leaves a TON to be desired Alternatives considered [Box](https://www.capterra.com/p/148766/Box/) Reason for choosing Progress ShareFile Easier implementation, ability to manage teams and users, and overall fit for the practice Switched from [Dropbox](https://www.capterra.com/p/143068/Dropbox-Business/) Much more security and ease of use + the ability to manage teams/users Review Source TH Trevor H. Admin Hospital & Health Care Used the software for: 2+ years ### "Thumbs Up!" June 25, 2025 5.0 Very good software. Allows us to manage all of the documents we want in the way we want. Very pleased. Pros Safety. Security. Capabilities for networking. Organization. Customizations. Keeps everything exactly where I want it. Cons I haven't experienced anything that I would report as a negative. As with anything, there's always a learning curve. Review Source KH Kyeshuan H. Ceo Retail Used the software for: 1-2 years ### "ShareFile makes me look at secure and shared files differently." February 5, 2025 5.0 ShareFile is fast, secure, and reliable. Get your money because, after using ShareFile, you'll click the upgrade button fast. Pros Whether it's a team project or client files, ShareFile has you covered. First, i can't express enough how awesome ShareFile is in my everyday life, working with files and collaboration. The easy integration with Microsoft Office 365 is a massive game-changer where i can easily share, edit, and save documents. Cons The portal could use more options when customizing the look and feel. Review Source EB Erinn B. Client Service Specialist II Accounting Used the software for: 2+ years ### "Sharefile is the perfect way to upload and download documents securely " September 25, 2024 5.0 Sharefile is a great tool to utilize to share important documents with clients and they can download them securely. Pros What I like most about sharefile is that it can be an outlook plugin and you can attach things securely through emails and also that you can share access with your coworker. Cons Sometimes it could be slow but no real issues. Review Source AA Anthony A. CFO Non-Profit Organization Management Used the software for: 1-2 years ### "A fine product!" October 15, 2024 5.0 very good, easy to learn and well priced Pros safe secure and easy to sue, very good product Cons not much - it can be slightly difficult to add people form other organizations Review Source VR Verified Reviewer Operations Manager Publishing Used the software for: 2+ years ### "Great as a File Storage System" August 3, 2019 4.0 We put Sharefile in place without an IT admin or any IT specialists on hand. A group of four of us tackled the transition from our university's shared drive, handling the data migration and the set up of folder structures. Because of this, I'm sure we didn't have all file storage best practices down pat. I don't know that Citrix provides much in way of recommendations for how to structure the data; that said, we only purchased Sharefile rather than a more enterprise-minded solution. I am sure with heftier purchases that there'd be more consultation and interaction. For the several-thousand annual price we pay for a team of around 40, the benefits of Sharefile are immense. As with any system of this size that's cloud-based, there's a bit of a learning curve to get comfortable with the more in-depth features and functionality, but once we learned how certain aspects work, it's been great and has become a core part of how we conduct the sharing of files with clients. Pros Cloud-based and easy to understand web interface is nice. Onboarding and implementation was good and inexpensive. The check-in and check-out file features are nice, as are the abilities to share files with external users. The security and uptime as well as ability to resolve any system-wide outages quickly. Cons Some frustrations in features that I was expecting to be more fully fleshed out, such as workflows or ability to work on documents online without the lag of connecting with 365 and handling some of those handovers. Review Source FT Figo T. Security monitor Design Used the software for: 2+ years ### "Best experience with ShareFile" September 22, 2023 5.0 What an excellent platform for sharing various files safely and easily. It has helped me a lot, especially in my work. I hope for continuous updates. Pros What I love about it is the ease of sharing files easily and securely Cons There is nothing specific, but perhaps the speed of performance Review Source OK Oleksandr K. Software Engineer Information Technology and Services Used the software for: 2+ years ### "Citrix ShareFile organizes data stored in the cloud in a way that makes sense" January 5, 2023 5.0 Using ShareFile, we feel confident that even our most sensitive files are safe in the cloud. When we have something new to share, we don't hesitate to put it in the cloud, where it will be safe from prying eyes. It is incredible how much work goes into secret projects, databases and other forms of knowledge that cannot be shared. The fact that they have developed a specific program to archive documents without the risk of data theft is an excellent advantage for any company. Pros I would especially like to highlight the low cost of this program, as well as its ease of use and payment structure. With its intuitive cloud sync feature, sharing data is easier than ever. Everything fits together seamlessly. I find the file-uploading functionality of the interface fascinating and valuable. Since its primary function is safeguarding files, it can be used by any company or team. Cons Nothing has gone wrong for us, and the loading time is the only thing I have any complaints about. There are many things I like about Citrix ShareFile. Review Source VR Verified Reviewer Director of Finance and Operations Fund-Raising Used the software for: 2+ years ### "Sharefile is user-friendly and has many capabilites" June 2, 2022 3.0 It does the job and is user-friendly. Pros It is easy enough to use and has a lot of features. We wanted more security and one program all in one. The sharing capabilities are for internal and external users. Cons The security and options for folder permissions. We were switching to MO 365 that already has the same capabilities with better security. Review Source Yashovardhan S. Business Analyst Computer Software Used the software for: 6-12 months ### "A Platform for effortless document collaboration " April 25, 2024 4.0 Pros Security Creating an account and getting started is simple, with an interactive and user-friendly interface. There are many of resources accessible online to learn more about the platform. Citrix enables easy access for both Windows and Mac users. One login for all data, all data is easily accessible and kept in one location, and it can be utilized offline. Easy collaboration because you may add anyone to the folder and send them the necessary document. Workflows and exact control over what information can be shared. Outlook plugin is really useful since it sorts the cluttered email inbox. Cons The Pricing can be more competitive. I found it a bit expensive . Review Source BB Brooke B. Senior Director Non-Profit Organization Management Used the software for: 2+ years ### "Not great for collaboration" December 7, 2021 3.0 Pros I use this platform when I want to store final versions of documents that I want to share with others, while controlling who has access in an easy to use way. Cons In today's virtual environment, where online collaboration is essential, I find ShareFile to be cumbersome to use. For collaborative files, our organization turns to Google Drive (internal) and One Drive (for internal and external collaboration). Review Source Andrei P. Data Scientist Education Management Used the software for: 6-12 months ### "Citrix ShareFile simple interface makes it great for file sharing." November 28, 2022 4.0 Citrix is the best option if you are starting to use file sharing softwares or works in a small company. It has a simple interface that is intuitive for the employees and the clients. Pros The interface is simple and straightforward for all users, making it the best tool to start with. Cons As your company grows it will start to have different needs and the software lack of features makes it hard to keep up. Switched from [Microsoft SharePoint](https://www.capterra.com/p/1167/SharePoint/)[Google Drive](https://www.capterra.com/p/161425/Drive/)[Box](https://www.capterra.com/p/148766/Box/)[ONLYOFFICE Workspace](https://www.capterra.com/p/141243/ONLYOFFICE/) I was working with a small team. Review Source aanchal V. Business Technology Analyst Management Consulting Used the software for: 2+ years ### "Best tool to share big files!" March 31, 2018 4.0 Pros The feature that I love the most is that I do not have to checkin any document. Its simple drag and drop feature makes it very easy to use. Every time I have a big file to share, Sharefile is always my first preference. Unlike other file sharing tools, Sharefile lets you share a direct link with anyone. The person at the other end does not really have to worry about the whole file structure, the only thing visible is the one particular file that has been shared. Cons Though the tool is extremely easy to use, there is no lock feature available. If the environment were to be accessed by multiple users at the same time, there could be version related issues. Though the different versions can be seen easily yet this tool does not seem to have the required amount of sophistication required for a very professional setup. Review Source TB Tim B. Practice Manager Medical Practice Used the software for: 2+ years ### "THINGS ARE CHANGING" February 22, 2018 1.0 Well, after around 10 years of using Sharefile without any issues and only using customer support about 2-3 times we were told that the charges would be basically multiplying by ten times the amount and if we didn't like it, TOO BAD!!!! No negotiation, no warning period (don't consider a 30-60 window after being told you're screwed to quit service or pay a valid warning), no understanding, just "do this or else... don't like it, we don't care.... see ya later scrub." Very unprofessional and in my opinion can and maybe will break your company. With a marketing plan/ploy like that where you corner customers and then on top of that don't care about them in the slightest sense you are heading for disaster. Pros I liked that it was affordable, easy to use, and we could do more if we wanted to. The actual log in and navigation was easy to use for the most part after some updates and the customer care used to be okay the few times I needed it. Cons They have now hiked up the prices basically telling Small/Medium Businesses to pay up or leave (only about a 30-60 day window to decide do I want to pay more or not). For most small businesses it's an easy choice as alternative affordable pricing is out there all over as I found. I guess they only care about big time companies now that they are "Big Time". Lol, while searching for them I see that they were one of best in 2017... big heads? Seems to be the case. I think this new change will make everything they were doing go down hill fast... good luck shareholders (if they are public). Review Source VR Verified Reviewer Projects and Change Manager Non-Profit Organization Management Used the software for: 2+ years ### "Document collaboration" November 4, 2021 5.0 Sharefile is a good option for a team that needs to share documents and collaborate together across many platforms. Pros Sharefile makes it easy to work on documents across teams, it's possible to create different structures for different teams, and to share documents across locations. Cons For those who are not used to collaborating online, training may be required. Review Source Adra Safiya K. Human Resources Recruitment Assistant Retail Used the software for: 2+ years ### "Great cloud storage service for file transferring" August 24, 2021 5.0 Pros It's elementary to use and requires no prior experience. The file synchronization is excellent, and we can exchange files from anywhere. We may create links to the files and email them to you. Each file can have access controls applied to it, preventing an permitted-less user from obtaining it. Cons Users can only examine zip files in read-only mode, which is a disadvantage. The content upload speed is abysmal and should be improved. When comparing to other competitors, it is rather costly and i believe it is the most expensive on the market. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.