# Progress ShareFile Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Progress ShareFile Software - reviews, pricing plans, popular comparisons to other Document Management products and more. Source: https://www.capterra.com/p/10007380/ShareFile --- # Progress ShareFile Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Progress ShareFile ## What is Progress ShareFile? Take productivity to the next level with Progress ShareFile. Securely send, share, get feedback, approvals and even e-signatures on any file, fast. Business-class file sharing meets real-time collaboration to accelerate productivity with automated workflows you customize and control. Give real-time feedback, request approvals, co-edit—even get legally binding e-signatures seamlessly—on any device. Plus, with real-time tracking, you always know exactly where things stand. Using SSAE 16 Type II certified ## What is Progress ShareFile used for? [File Sharing](https://www.capterra.com/file-sharing-software/)[Document Management](https://www.capterra.com/document-management-software/)[Cloud Storage](https://www.capterra.com/cloud-storage-software/) Recognitions Shortlist Top alternative Featured Overall rating Based on 440 user reviews Reviews sentiment Positive 91% Neutral 6% Negative 3% Pros & cons Intuitive and accessible interface Efficient large file transfers High and inflexible pricing Slow uploads and lag issues Starting price $17.6 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... - Document Management / 2026 - File Sharing / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Progress ShareFile?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.progress.com&name=Progress ShareFile) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Progress ShareFile 4.4 (440) VS. [4.7 (24,113)](https://www.capterra.com/p/135003/Slack/reviews/) Starting Price $17.6 Per User, Per Month Starting Price $8.75 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.4 (437) Ease Of Use 4.6 (28,374) Value For Money 4.1 (302) Value For Money 4.5 (20,514) Customer Service 4.1 (296) Customer Service 4.4 (18,512) ## Progress ShareFile alternatives [4.8 (356)](https://www.capterra.com/p/131320/Firmex-Virtual-Data-Rooms/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars Highest Rated [Google Drive](https://www.capterra.com/p/161425/Drive/) [4.8 (28,498)](https://www.capterra.com/p/161425/Drive/reviews/) Starting price $7.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/161425/Drive/) [Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/) [4.7 (17,568)](https://www.capterra.com/p/247901/Google-Workspace/reviews/) Starting price $7.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/247901/Google-Workspace/) [OneDrive](https://www.capterra.com/p/161304/OneDrive/) [4.5 (12,714)](https://www.capterra.com/p/161304/OneDrive/reviews/) Starting price $1.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/161304/OneDrive/) [View all alternatives](https://www.capterra.com/p/10007380/ShareFile/alternatives/) ## FAQs about Progress ShareFile Overview ### What problems does Progress ShareFile solve? Progress ShareFile solves oversized email attachments, insecure document exchange, scattered file access, and weak permission control by centralizing secure cloud storage, large-file links, client upload portals, and admin visibility. Accounting firms, consultants, legal teams, and distributed employees benefit most when sharing sensitive files with clients, vendors, and cross-office collaborators. Answer based on 220 reviews Overview ### Which roles and teams benefit most from Progress ShareFile? Progress ShareFile is most used by legal teams, office administrators, project managers, and business leaders who need secure document exchange and organized collaboration. Attorneys, paralegals, and legal assistants manage client files; office managers and assistants streamline approvals; project teams share updates; executives and finance leaders oversee sensitive documents and workflows. Answer based on 431 reviews Overview ### What company size and industries is Progress ShareFile built for? Progress ShareFile is built primarily for small businesses, which make up 68% of reviewers, and it is most common in Accounting at 11%. It also serves Enterprise companies at 19% and Midsize businesses at 13%, with strong adoption in Financial Services and Construction, each representing 7% of reviewers. Answer based on 440 reviews Features and Usability ### What are the key features of Progress ShareFile? Progress ShareFile includes core file sharing and file management features, especially for large file transfers, secure links, and client uploads. Its differentiators include access controls, file encryption, audit trails, Outlook integration for secure email attachments, mobile access, and sync tools for shared folders across devices. Answer based on 137 reviews Pricing ### How much does it cost and what fees or limitations are included? Progress ShareFile starts at $17.60/user/month for Advanced, with Premium at 27.50, Industry Advantage at 45.83, and Virtual Data Room at 75.00 per user monthly; a free trial is available. Reviewers describe pricing as competitive for secure, HIPAA-focused sharing, but some call it pricey, especially for small teams and added users. Answer based on 100 reviews Integrations ### Which third-party tools and platforms does Progress ShareFile integrate with? Progress ShareFile integrates with Microsoft Outlook, RightSignature, and DocuPost, with additional catalog integrations for Basecamp, FreshBooks, QuickBooks Online, Salesforce Sales Cloud, and Xero. Email and e-signature connections appear most often in reviews, while accounting, CRM, and project management integrations broaden the platform’s third-party compatibility. Answer based on 80 reviews Getting Started and Support ### How easy is it to onboard and train a team on Progress ShareFile? Progress ShareFile is fairly easy to onboard for everyday team members and clients, who often learn basic file sharing and folder use with little formal training. It offers in-person training, live online sessions, webinars, documentation, and videos. Admins and teams using workflows or advanced settings usually need more time and support. Answer based on 13 reviews Getting Started and Support ### What customer support options does Progress ShareFile offer, and how do users rate the experience? Progress ShareFile offers email/help desk, FAQ/forum, a knowledge base, phone support, a 24/7 live representative, and chat. Users often describe support as helpful, responsive, and willing to follow up by phone, but others report slow replies, difficult billing and cancellation help, and inconsistent chat experiences. Answer based on 42 reviews ## Who uses Progress ShareFile? Based on Capterra reviews from the past 4 years Talk to a software expert to get a free software list tailored to your business needs Company size Based on 113 reviews 100% 75% 50% 25% Smallbusiness Midsizebusinesses Enterprise Top job functions Based on 113 reviews Finance & Accounting 22% Finance & Accounting 22% Administrative 22% IT & Software Development 12% Engineering 9% Others 35% Top industries Based on 113 reviews Accounting 38% Information Technology and Services 20% Legal Services 15% Hospital & Health Care 15% Other 12% ## Pros and Cons Intuitive and accessible interface 97% positive reviews out of 65 Most reviewers describe ease of use as a key benefit, highlighting its intuitive setup and minimal learning curve. High and inflexible pricing 59% negative reviews out of 66 Some users report pricing is expensive, with rigid contracts, costly user additions, and limited flexibility for smaller teams. James D Owner, 1 employee. "I canceled it the first time in June, and was assigned a case number, and sent a confirmation. But then today, my credit card was billed for another annual subscription fee, so I had to follow up, and it has been an excruciatingly painful experience." Efficient large file transfers 96% positive reviews out of 52 Most reviewers report large file sharing is seamless, overcoming email size limits and supporting secure transfers. Slow uploads and lag issues 88% negative reviews out of 66 Most reviewers indicate performance and speed suffer from slow uploads, lag, and occasional downtime, especially with large files. Mario A Financial Director, 2 - 10 employees. "Indexing within Windows environment, whether online or offline files, is slow, really slow." Centralized and scalable cloud storage 100% positive reviews out of 26 Most reviewers find file storage reliable, spacious, and convenient for centralizing and backing up company data. Nilesh P IT Systems Lead, 201 - 500 employees. "TB storage is good enough for small organisation and there is an option available to increase the storage space it will more beneficial in case if we require." Recurring bugs and plugin glitches 59% negative reviews out of 41 Some users say bugs and issues affect reliability, including plugin problems, occasional freezes, and inconsistent technical support. Patrick N ops, 2 - 10 employees. "some things about the program are glitchy and/or hard to decipher" ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Document Storage 4.5 (80) 71.25% of 80 reviewers that rated this feature as important or highly important Store and organize documents in a centralized system Access Controls/Permissions 4.5 (79) 69.62% of 79 reviewers that rated this feature as important or highly important Define levels of authorization for access to specific files or systems File Sharing 4.7 (70) 74.29% of 70 reviewers that rated this feature as important or highly important Public or private sharing of digital files such as documents, audio/video, images, and more Secure Data Storage 4.7 (59) 72.88% of 59 reviewers that rated this feature as important or highly important Securely stores data to prevent data loss or breaches Collaboration Tools 4.3 (35) 62.86% of 35 reviewers that rated this feature as important or highly important Provides a channel for team members to share media files, communicate, and work together Document Management 4.6 (35) 62.86% of 35 reviewers that rated this feature as important or highly important Store, manage, and track all electronic documents in a centralized location Progress ShareFile 57 features Define levels of authorization for access to specific files or systems Control and manage access to company resources Integrates with Active Directory Track and document all activities across devices, networks, and other systems Application programming interface that allows for integration with other systems/databases Track, manage and store the applications of potential future members, customers or candidates Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws A record of all activities within the system, including user access, changes made, etc. Verify the identity of users/devices to enable secure access Data is backed up automatically to prevent data loss Create backups and provide methods to recover deleted/lost data Helps automate and manage information, tasks, and procedures by establishing routines and patterns associated with processes Manage contact details and communication with clients Private online space that lets businesses securely share documents and provide information access to clients Provides a channel for team members to share media files, communicate, and work together Track and manage adherence to policies for any service, product, process, or supplier Track and report regulatory data to either internal management or external stakeholders A collection of customer information such as contact details, demographics, previous interactions, etc. Import, collect, and capture data from multiple sources Connect to big data sources Protect sensitive data for digital privacy Manage and store data in a database Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency Scan, move or upload electronic files within the software's repository Assign categories, labels, tags, or attributes to documents for organization, search and storage Custom forms to streamline repetitious aspects of a document Store, manage, and track all electronic documents in a centralized location Store and organize documents in a centralized system Assemble applications and processes by dragging over and arranging pre-built components Digitally sign online documents Manage, store and organize emails within the system or via third-party apps Convert data into a code for security Encrypts data within the file, which can only be decrypted using a password or encryption key Create, save, and store files Public or private sharing of digital files such as documents, audio/video, images, and more Move files across different systems or networks Search for specific words or phrases within a document or database Compliant with HIPAA, which sets standards for sensitive patient data protection Accountability over info/data that ensures appropriate behavior in the valuation, creation, storage, use, archiving & deletion of info. Communicate using messages within the system Access software remotely via mobile devices Authenticate user identities through different methods such as ID cards, PINs, passwords, RFID, and biometrics Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service Files and folders are updated in real-time when changes/edits are made View and track pertinent metrics to find patterns and gain insights from data Search and filter data across systems to locate required information by entering keywords or certain criteria Securely stores data to prevent data loss or breaches At least a username and password is required to access the system Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access Create, manage and track all task activities and progression Sample files or documents that could be customized as needed or used as is Measure and track time including hours worked and paid time off (PTO) Extra layer of security that requires not only a password and username but also something specific to that user Track revisions and updates made to files and navigate between different versions Alter the default workflow to meet your organization's needs Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.4 (433) 4.4 Based on 433 reviews ## Pricing Value for money 4.1 (302) Free Trial [View pricing plan details](https://www.capterra.com/p/10007380/ShareFile/pricing/) Advanced $17.60 Per User,Per Month It includes: - Advanced Security - Custom Branding - Encrypted Email - Feedback and Approval Workflows - Mobile Applications - Office 365 Co-Editing - Outlook and Gmail Plugins - Sync - Two-Step Verification - Unlimited Client Users - Unlimited Storage - Allows Access for 3 Employee Users Premium $27.50 Per User,Per Month It includes: - Unlimited Storage - Unlimited E-Signature - Custom Branding - Advanced Security - Two-Step Verification - Document feedback & approvals - Automated workflows - Templates - HIPAA Eligible - SEC+FINRA Eligible - Developer API - Salesforce Integration - QuickBooks Integration - Encrypted Email - Threat Detection Alerts Industry Advantage $45.83 Per User,Per Month It includes: - Pre-configured accounting workflows - Integrated client onboarding - Ready-to-use custom tax templates - Customized tax user experience - Automated engagement letters Virtual Data Room $75.00 Per User,Per Month It includes: - All the e-signatures you need - Click trails - Visibility analytics and reporting - 1 GB of account storage per license Value for money 4.1 (302) 4.1 Based on 302 reviews ## Integrations [ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ Basecamp](https://www.capterra.com/p/56808/Basecamp/)[ QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[ FreshBooks](https://www.capterra.com/p/142390/FreshBooks/)[ Xero](https://www.capterra.com/p/120109/Xero/)[ Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/)[ RightSignature](https://www.capterra.com/p/220507/RightSignature/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.1 (296) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.1 (296) 4.1 Based on 296 reviews ## User reviews Overall rating 4.4 Based on 440 reviews Filter by rating 5(263) 4(136) 3(26) 2(5) 1(10) Mentioned topic Sorted by most recent KF Kimberly F. Controller Legal Services ### "Progess is not Citrix" 1.0 Overall Rating 1.0 1.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 May 1, 2026 Our firm used ShareFile for years, originally under Citrix. The product itself worked for secure file sharing, but the handling of our account after the transition to Progress caused us to lose confidence in continuing the relationship. Being cut off from business-critical file-sharing materials before the correct billing contact had a meaningful opportunity to address the issue created unnecessary operational disruption. We paid to restore access, but based on this experience, we do not intend to renew. Businesses relying on ShareFile should pay very close attention to auto-renewal deadlines, billing contacts, and notice requirements, because once the renewal date passes, the company may insist on the full annual amount even if there were transition-related communication problems. Pros ShareFile has been useful for secure file sharing, especially when working with outside firms and sharing client-related folders. The platform itself served our needs for years and was helpful for organizing and exchanging business-critical documents. Cons The renewal and billing process after the Citrix-to-Progress transition was extremely disappointing. Billing and renewal communications were routed in a way that the appropriate person responsible for payment did not see them, and our firm did not receive or review the invoice until shortly before our service was cut off. Rather than working with us on a reasonable transition or prorated resolution, Progress ShareFile insisted on payment of the full annual renewal to restore access. The company’s position appeared to be that the auto-renewal terms controlled, regardless of the communication issues during the transition. That may be their policy, but it was not a customer-focused way to handle a long-standing business account. Alternatives considered [Citrix Workspace](https://www.capterra.com/p/220624/Citrix-Workspace/) Reasons for choosing Progress ShareFile We went with Citirx but they were bought out by Progress Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TL Thomas L. CIO Biotechnology ### "Great File Server replacement for SMB companies and more" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 November 20, 2025 Excellent Every company needs to have cloud storage, Sharefile allows for this in an easy to use package. I like the 3rd party separation from the big players and the extra features that you would not get from a Microsoft or Amazon. Pros Easy to use and Fair pricing!!! We have been using this product for over 10 years successfully!!! Keep up the good work... Cons Desktop app will glitch if overloaded To fix the PC would need to be rebooted, as an alternate way to access your files, the browser will always work. Alternatives considered [Microsoft SharePoint](https://www.capterra.com/p/1167/SharePoint/) Reasons for choosing Progress ShareFile Complex, Buggy, in all Microsoft environments authentication problems with multi-national partners. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. LT Liberty T. Tax Preparer Accounting ### "Secured Sharing File and Reliable" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 October 22, 2025 It is reliable for sending files (secured) and receiving large or confidential files. It got more room for improvement. Pros It was not pricey and the customer service is excellent and can be linked with our Microsoft Outlook which makes very handy, also knowing it makes secure file sharing. Requesting a signature is easy to use. Cons Users (clients) had hard time to use especially to non-techy users. And the document upload sometimes feel a bit slow, especially when handling large files. Switched from [TaxDome](https://www.capterra.com/p/186749/TaxDome/) Taxdome offers more a complete package like workflow and document management. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. NP Nilesh P. IT Systems Lead Airlines/Aviation ### "Competitive Cloud Storage" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 25, 2025 Very Nice we are using this platform as a mediator with our client. we are using 20 Administrator plan and very much satisfied. 20 TB storage is good enough for small organisation and there is an option available to increase the storage space it will more beneficial in case if we require. Overall its good. Pros Very nice app in this era for cloud storage in average cost. Folder Management is good. We can create and share with user's ID. Its also allowing us to share with links and with proper validity. In simple words its good to go. Cons Responding very slow Like login and surfing in folders. As our experience with other cloud storage Sharefile take much time to for login authentication. Support team should rectify the speed and it may good to use in market if slowness remove. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. TE Tarek E. IT Director Legal Services ### "Share file is better now than when it was with citrix" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 19, 2025 It is good experience , I would recommend using it specially the cloud storage which facilitates the communication Pros It is easy to use , the support is very responsive and helpful Value for money and it has large storages Cons It has bugs that sometimes it is very slow and sometimes users are not able to login The storage could be faster Alternatives considered [OneDrive](https://www.capterra.com/p/161304/OneDrive/) [NetDocuments](https://www.capterra.com/p/225425/NetDocuments/) Reasons for choosing Progress ShareFile Easy to use and good support in addition of good storage space Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MR Marko R. ceo Law Enforcement ### "Great file sharing tool with strong security and audit options" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 September 16, 2025 If you have ever used dropbox, gdrive or onedrive you will find using sharefile easy to use. Major difference is that this product is built with multiple users and clients in mind from day one, while other mentioned products are meant to be single user products which have option of sharing documents under particular conditions. If we put security and audit ability aside (which are important to my use case), second feature really worth mentioning is practicaly unlimited ability to create clients who can access your shared resources. In my opinion (and research), there is nothing quite like it and ShareFile is great fit for my use case (and priced competitvely too). Pros I am a long time user and I choose ShareFile because of security options and level of control I have over my uploads. Particulary, I have log file of who accessed what. I am located in EU and my files containt personal information it was really important to be sure that my data is kept within EU. I also like options to customized my sharefile experience which helps my client orient themselves more easily. At one point we also used ability of sharefile to create custom web forms for uploading, and that was a huge time and resource saver too. Cons In almost ten years of using ShareFile I never had a single issue. There were few points in time when I had to warn my users to update their software, but web access was always there. Alternatives considered [Dropbox Business](https://www.capterra.com/p/143068/Dropbox-Business/) [OneDrive](https://www.capterra.com/p/161304/OneDrive/) Reasons for choosing Progress ShareFile Auditing ablities, security, EU data center, unlimited number of clients. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CB Chris B. IT Support Team Leader Automotive ### "A Secure, User-Friendly File Sharing Solution with Excellent Support and Enterprise Integration" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 September 16, 2025 Pros ShareFile is a user-friendly and reliable solution that excels in enterprise environments. Its intuitive interface makes it easy for users of all levels to navigate and manage files efficiently. The platform integrates seamlessly with existing enterprise systems, enhancing productivity without disrupting workflows also offering robust security features. Cons While ShareFile is generally reliable, we’ve encountered occasional issues - primarily around file permissions and access controls. These hiccups have sometimes disrupted workflows, especially when managing shared folders across teams. However, their support team has consistently been responsive and knowledgeable, helping us resolve problems quickly and effectively. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MC Mark C. Technical Director Computer Software ### "Simple for end users, powerful for admins" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 16, 2025 We have been using ShareFile for several years now to request data from customers migrating to our web applications. We especially like the simplicity for end users and the way data retention/link expiration works. I do think the product is a little expensive but I haven't found anything that works as well. Pros The simplicity for end users makes ShareFile a great choice for our business case as we have none technical staff receiving requests for data uploads. Cons The authentication process when logging in was a little flaky, we sometimes had to log in twice. This looks to have been updated recently. Alternatives considered [Dropbox Business](https://www.capterra.com/p/143068/Dropbox-Business/) Reasons for choosing Progress ShareFile Most secure with good retention policy management Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MA Mario A. Financial Director Retail ### "Used to be a great product, it is getting worse with every update" 2.0 Overall Rating 2.0 2.0 Ease of Use 3.0 3.0 Features 2.0 2.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 September 14, 2025 Used to be very positive, now I have nothing much positive to say about it, other than their customer service. The failed syncs are inexcusable and make the product virtually unusable. We are now looking into alternatives and have not moved to new providers just out of inertia rather than anything else. Pros I used to like the fairly seamless integration and unlimited storage when I signed up. It could sync across users and devices very well an sharing with clients was also easy and auditable in terms of access control and visibility. A lot of those pros. are no longer there or have been eroded. Customer support are perhaps the only saving grace, when you eventually get through to them. They have tended to take ownership of issues and followed up appropriately every time. The fact they actually phone you to explain or check exactly what the problem may be is unusual and hugely positive. In that, they seem to care about their customers. In the functionality of the product, much less so. Cons It is getting worse with every update. Half the time it does not sync across devices and users and requires saving a document in a different location or with a different name before anyone else can see it. Sometimes it does not even sync on the same device: I go to windows explorer and the version of the file I am working on has disappeared. The fact that, by stealth, they moved from "unlimited storage" as standard to 1TB per user (only unlimited in the sense you can buy extra space) is offputting. That they make out it was always that way is just insulting. At the current offering, we would never have signed up. There are better and more integrated platforms with more attractive pricing options. The repeated change of name is embarassing. Choose one and stick to it! "Offline files" are not really offline. When you first switch on a computer, it needs to have a connection to the internet before you can access offine files, which entirely defeats the point. Plus they are not normal files you can access like any other without the app, as all other cloud storage, unless the app is running, they are not accessible. Indexing within Windows environment, whether online or offline files, is slow, really slow. A search within sharefile, unless you go via the website, takes forever and half the time does not return results that are clearly there. Imposing 2-step authentication has also been a pain. However much I disable it everywhere, I constantly have to reenter domain name, email and password, plus wait for a code. Had to do it 3 times on the same machine today, Alternatives considered [Dropbox Business](https://www.capterra.com/p/143068/Dropbox-Business/) Reasons for choosing Progress ShareFile Unlimited storage and unlimited access. At the time it also offered a "solo" product, which then became 3 employees minimum. We now use all three, but to start with this was just a cost hike for us with no improved service. If we were to choose now, we would definitely go elsewhere. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RS Ravindar S. administrator Airlines/Aviation ### "Awesome and Excellent" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 11, 2025 overall experience good, easy to update firmware and patches well documented and when ever required support is available Pros user friendly easy to grasp features are good customer support is super storage is excellent Collaboration with Sharefile is Sophisticated better option for money save Cons Admin level controls user interface is user friendly multiple option easy to operate security level are good Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. 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