# Returning.AI Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Returning.AI Software - reviews, pricing plans, popular comparisons to other Community products and more.

Source: https://www.capterra.com/p/10007389/Genesiv

---

# 

 Returning.AI Software Review 2026: Features, Reviews, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews)

Returning.AI

## What is Returning.AI?

Returning.AI is an AI-powered community-building software that enables users to create customized online communities. Users can build their ideal community by customizing domains, themes, colors, roles, permissions, channels, integrations, analytics, misconduct tools, gamification features like XP, badges, leaderboards, and ranks, access requests, and more. Returning.AI provides community creators with a robust platform to engage, manage, and monetize members. The software aims to incentivize participation through gamification.

## What is Returning.AI used for?

[Community](https://www.capterra.com/community-software/)

Top alternative

Featured

Overall rating

Based on 10 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Starting price

$89.9

Flat Rate, Per Month

Free trial  
not available

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

Do you work for Returning.AI?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://genesiv.com&name=Returning.AI)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Returning.AI

4.9 (10)

VS.

[4.7 (24,035)](https://www.capterra.com/p/135003/Slack/reviews/)

Starting Price

$89.9

Flat Rate, Per Month

Starting Price

$8.75

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.8 (10)

Ease Of Use

4.6 (5,117)

Value For Money

5.0 (10)

Value For Money

4.5 (3,571)

Customer Service

4.9 (10)

Customer Service

4.4 (3,596)

## Returning.AI alternatives

Highest Rated

[4.8 (803)](https://www.capterra.com/p/133173/Brilliant-Directories/reviews/)

Starting price

$1450.00

Per User, Per Month

[4.6 (5,044)](https://www.capterra.com/p/153140/Connecteam/reviews/)

Starting price

$29.00

Per User, Per Month

[Instagram](https://www.capterra.com/p/210721/Instagram/)

[4.7 (5,143)](https://www.capterra.com/p/210721/Instagram/reviews/)

Starting price

Contact vendor for pricing

[Learn More](https://www.capterra.com/p/210721/Instagram/)

[Discord](https://www.capterra.com/p/240238/Discord/)

[4.6 (532)](https://www.capterra.com/p/240238/Discord/reviews/)

Starting price

$9.99

Per User, Per Month

[Learn More](https://www.capterra.com/p/240238/Discord/)

[View all alternatives](https://www.capterra.com/p/10007389/Genesiv/alternatives/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Discussions/Forums

4.7 (9)

66.67% of 9 reviewers that rated this feature as important or highly important

Online forums/groups where users can ask questions, share ideas, best practices, etc.

Access Controls/Permissions

4.8 (8)

50.00% of 8 reviewers that rated this feature as important or highly important

Define levels of authorization for access to specific files or systems

Alerts/Notifications

4.6 (8)

37.50% of 8 reviewers that rated this feature as important or highly important

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Content Management

4.8 (8)

62.50% of 8 reviewers that rated this feature as important or highly important

Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving

Gamification

4.9 (8)

50.00% of 8 reviewers that rated this feature as important or highly important

Games or game-like elements to track progress and reward accomplishments

Group Management

5.0 (8)

50.00% of 8 reviewers that rated this feature as important or highly important

Organize and edit a group of people's policy and members

Returning.AI 23 features

An @mention is a way to tag or notify a specific person about a message/post

Define levels of authorization for access to specific files or systems

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Application programming interface that allows for integration with other systems/databases

Communicate using direct chat or messages within the system

Manage and track all internal and external communication conducted via calls, email, text, or chat

Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving

Add customized logos and colors to align with company branding

Online forums/groups where users can ask questions, share ideas, best practices, etc.

Manage, store and organize emails within the system or via third-party apps

Reminders sent via email

Games or game-like elements to track progress and reward accomplishments

Organize and edit a group of people's policy and members

Comprehensive list that contains information and details of all the members associated with a particular organization or group

Access software remotely via mobile devices

Controls/tools to moderate the session

Manage and support multiple languages

Adjust communications based on previous interactions or personal preferences

Notifications that are delivered to users as soon as an event occurs

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

Allow users to access multiple services after entering their login credentials once

Set up connections to third-party platforms to improve business processes

Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks

Features

4.9 (10)

4.9

Based on 10 reviews

## Pricing

Value for money

5.0 (10)

Free Version

Basic

$89.90

Flat Rate,Per Month

Value for money

5.0 (10)

5.0

Based on 10 reviews

## Support, customer service and training options

Customer Service

4.9 (10)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.9 (10)

4.9

Based on 10 reviews

## User reviews

Overall rating

4.9

Based on 10 reviews

Filter by rating

5(9)

4(1)

3(0)

2(0)

1(0)

Mentioned topic

Sorted by most recent

William M.

Owner

Marketing and Advertising

### " Impressed with Genesiv's Onboarding Experience and Responsive Support"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

June 27, 2023

Overall our onboarding experience has been positive. I would recommend this platform to other potential users looking to grow with a platform. The creators are invested in the projects and are paying attention to details that matter, which include user feedback and customer support. These are always my biggest concerns with any user experience.

Pros

I wanted to take a moment to share our experience with Genesiv so far, and I must say we are thoroughly impressed. The onboarding process has been smooth, and we are extremely satisfied with the support provided by \[sensitive content hidden\], one of the Genesiv representatives.\[sensitive content hidden\] has been instrumental in our journey with Genesiv. Whenever we reached out for assistance, he responded promptly and was eager to help. His responsiveness and willingness to address our queries and concerns have made us feel valued as customers.

Cons

At first, we had questions and were confused with the capabilities of the Genesiv platform. However, as mentioned, \[sensitive content hidden\] was prompt with his response and clarified the onboarding experience.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Ryan W.

Owner

Health, Wellness and Fitness

### "Awesome Community builder, Even Better Support"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

June 24, 2023

Pros

They have something really special with this community builder and the improvements that they will make over time will make this the best site to manage and create a community on.I am extremely impressed with their support and how on top they are of everything. I noticed a couple bugs and had some hiccups and after reaching out they fixed everything in a blink of an eye. Highly recommend.

Cons

It took a little while to get everything set up for my needs but that was no big deal at all.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Ryan S.

Venture Founder

Consumer Services

### "The Most Versatile Community Builders out there"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

June 20, 2023

The entire experience is wonderful. My audience has never been so happy about the transition outside our normal facebook community. Their team, especially their \[sensitive content hidden\] is also hands-on on giving us the help that we need to make our community better.

Pros

The best part of Genesiv is that you can completely customize whatever your clients need to have a more immersed experience in your brand. Their gamification simplicity and their customer support are one of the most admired aspects of the platform. Ease of use, and being able to set the entire community up in just a matter of hours - which is one reason why I transferred to Genesiv in a snap.

Cons

It's still being developed. More things still need to be done and improved. It would be unfair for me to leave a review for something that is clearly still inside the roadmap.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

PM

Peggy M.

Owner

Photography

### "Genesiv allowed me to build a world. "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

June 20, 2023

I got on board with Genesiv early on in my search for a customizable platform. I have been excited and happy with all the features and all the upgrades that are rolling out.

Pros

Almost all of the features and customization tools are intuitive and easy to navigate. I love that I was able to create my own "world" with my own branding and integrate my course seamlessly in.

Cons

This is a new platform and there are "bugs/glitches" from time to time, however, my "con" is also a pro, in that the team listens to my concerns and quickly makes the needed adjustment and fixes.

Reasons for choosing Returning.AI

I like getting in on products in their early stages and growing with them. As a creator and starter myself, there is something about being in on the early stages of something and betting that they become the best and knowing you took the chance on them. I am sure I picked it right with Genesiv.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

TB

Troy B.

UX designer

Real Estate

### "Genesiv is pretty awesome "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

June 2, 2023

So far it been outstanding. They communicate in there chat or email and it's prompt, even on holidays.

Pros

As a new user I love the ease of setting it up. There is a step by step process with short 45 sec or less video tutorial. The custome service has been outstanding.

Cons

So far the only con is my lack of understanding how these communities work since I personally don't use rhe space. I purchased for business.

Alternatives considered

[uuki](https://www.capterra.com/p/239148/uuki/)

Reasons for choosing Returning.AI

Mainly because it's cost and has more control over the platform.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

James B.

Founder / Director

Internet

### "Very cool solution to running an online community"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

May 8, 2023

We're setting up a global community - across many countries, many languages, many cultures. We've tested a bunch of potential solutions and Genesiv seems to be ticking all the right boxes.

Pros

So impressed with Genesiv. Really easy to set up. Amongst a fairly crowded SaaS space this stands out in terms of quality and flexibility.

Cons

Nothing springs to mind. I'd highly recommend this tool.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Justin T.

Lead

Retail

### "Genesiv lets the partners I work with get off of fb groups and into a platform I can control better."

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

May 7, 2023

Love it. Makes me want to set up my own somethingawful

Pros

I like that I have a more private place that I can brand for people to work with me.

Cons

Where we work, some people are only able to access facebook. Their cell plans give fb data away and charge for genesiv.

Reasons for choosing Returning.AI

I like branding my space. I like keeping the topics we shared around as needed. Works great for what it is!

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AG

Alex G.

Digital Marketing

Information Technology and Services

### " Wry simple and easy to use"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

8/10

May 6, 2023

I really enjoy the product and it’s serves my niche perfectly.

Pros

I love the simplicity of the setup and ease of use of the system. It’s got a very strong feature set and has great integration with Wordpress.

Cons

The user interface is a little dated compared to other platforms (discourse, discord).

Alternatives considered

[Discord](https://www.capterra.com/p/240238/Discord/)

Reasons for choosing Returning.AI

Inexpensive and more control

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

KS

Kilian S.

CommunityManager

Computer Games

### "Genesiv the discord killer "

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

May 6, 2023

Pros

It has much of the UX like discord. But without discord haha. Discord is very concerning data privacy wise. While genesiv is hosted on US servers via AWS. They don’t have any Chinese ore other silly investors. You can customise your community just as you need it to be

Cons

Even tho it is very far developed. You can sometimes feel that their team has not achieved the product they liked to have. But all basics and advanced stuff is there to get started with a community. Coming from discord you might miss a few things.

Reasons for choosing Returning.AI

It can be embedded as a iFrame to the metaverse like gather.town

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

FP

Filipe P.

Buy-side Analust

Investment Management

### "Very customizable yet easy to use."

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

May 6, 2023

Fun yet professional bunch of people. responds fast to support enquiries and \[sensitive content hidden\] is a joy to work with. They seem to push updates very often and listens to the feedback of their customers.

Pros

A lot of customization options yet presented in a simple-to-understand manner. I love that you can customize everything under the sun. Colours (literally every colour in the palette and not those presets), fonts, dark theme, light theme, gamification and the list goes on. They really wish to allow you to make the platform an extension of your brand.

Cons

API for gamification. As of this writing, their audio and video channels are still a work in process.

Switched from

[Slack](https://www.capterra.com/p/135003/Slack/)

Slack is more for business and we hot-fix it for community. This is much better for community building.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Independent research methodology

Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.

[Learn more](https://www.capterra.com/resources/proprietary-data-research/)

How Capterra verifies reviews

Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.

[Learn more](https://www.capterra.com/resources/how-we-verify-reviews/)

How Capterra ensures transparency

Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website.

[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)