# Kople Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Kople the right Nonprofit solution for you? Explore 9 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/10008838/Kople/reviews --- Kople 4.4 (9) [View alternatives](https://www.capterra.com/p/10008838/Kople/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Kople Ease of use 4.6 Customer Service 4.8 ## Showing most helpful reviews Showing 1-9 of 9 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SR Sarah R. Program Director Non-Profit Organization Management Used the software for: Less than 6 months ### "Kople is Perfect Match for Small Non-profit" March 15, 2024 5.0 It's been great! The developers are wonderful to work with, they are knowledgeable and respond in a timely way to questions. I was able to work in a "training" environment to get the hang of it and figure out some customizations before starting to import data into the LIVE environment. And this is all at the FREE tier level! Pros Easy of use, excellent customer service, customizable by the users, simple interface for both entering and managing data as well as for customizing processes / fields / forms. Cons Having to pay for reports! The reporting functionality is the big win for us with Kople. We are going to make it work with our budget. Alternatives considered [COMET](https://www.capterra.com/p/74021/COMET/) Reason for choosing Kople COMPET was way cost prohibitive for us. We are a very small program. Switched from [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) We want to be ready to grow our program and wanted a real DB that would allow us to run more complex reports for funders. Kople also allows us to go all digital, by allowing us to attach scanned docs to client records, which is a huge benefit for our staff, who can now perform all administrative job functions remotely. Review Source Response from Kople March 18, 2024 Thank you so much for the postive review - We are very happy to be working with you too! DR Danilo R. First Board of Management Philanthropy Used the software for: 6-12 months ### "Experiences with Kople" February 2, 2024 5.0 Friendly team that helped us along the way. Settup of the system was easy. All in all, it improved our daily working experience. It was exactly what we were looking for. Pros \- Easy and self-explanatory - Everything is well organised - Easy access to statistics and filtered lists - Upload function for documents of specific members and possibility to directly contact the person via Kople - Friendly and helpful Customer support from the first meeting on Cons \- I haven't had any negative experiences so far... Maybe the price: cheaper is always better (especially for nonprofits) but it's not "unfair". Switched from [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) We needed a more accurate, faster, and easier way to manage our data. Especially the matching function was what we needed for our tutoring. Review Source Response from Kople February 6, 2024 Thank you so much for the positive review! We very much appreciate it EK Emma K. Project Manager Civic & Social Organization Used the software for: 1-2 years ### "Excellent service and adaptability, challenges with functionality" January 22, 2024 3.0 Pros I greatly appreciate the service; I always receive answers for my questions within the same day, if not within a few hours! I particularly value \[sensitive content hidden\]' ability to understand needs and convert these into proposals for new functions or projects. Cons Currently, the available functions do not sufficiently cover our needs. Moreover, we have had continuous difficulties with basic functions, such as the call function, which has had a negative impact on the trust in and use of Kople. Review Source Response from Kople March 4, 2024 First response: Thank you for your review. We are very happy that you are satisfied with the customer service but obviously we need to look into addressing the feature challenges that you mention. We will reach out to set up a meeting where we can talk about this Comment after talking to the client: The client expressed that the continuous difficulties were a thing of the past at the time of writing the review. The need for more functionality has been mapped too. MV Mille V. Project manager and Volunteer Coordinator Non-Profit Organization Management Used the software for: 1-2 years ### "Review by Alzheimerforeningen" September 11, 2023 4.0 Kople is a good product for a visiting service like Activity Friends, as it addresses many challenges, such as data storage and result monitoring, etc. However, there are also pitfalls when involving volunteers (often 65+), who may not be the primary target audience for the program, which seems to have been designed more with paid/professional employees in mind. But as a user of Kople for nearly a year and a half now, it's hard to imagine how our project would run without it. Pros 1\. Secure storage of sensitive personal data. 2. It's a strength that Kople enables all forms of communication (calls, SMS, and emails) from within the same system, ensuring documentation of everything that has occurred in the dialogue with a registered individual. 3. The system also makes it easy to monitor volunteer users of the system and intervene when necessary. Cons 1\. The integration between Kople and our CRM system has been challenging and still doesn't work perfectly in some aspects - but I'm uncertain whether it's more due to our CRM system rather than Kople. 2. Additionally, issues related to the call function are one of the biggest challenges. This makes our volunteer match leaders skeptical about whether they can 'rely' on the system and can drain their motivation. 3. The matching function is also not as intuitive and user-friendly as I would like it to be. Review Source Response from Kople September 12, 2023 Thank you for the great review! The matching function will be improved soon, and we really look forward to showing you the updated version! The call functionality is also getting better as we speak, so you mentioned the two things we are most focused on improving. EB Emma B. Project member Civic & Social Organization Used the software for: Less than 6 months ### "Review from Refugee Team" September 12, 2023 5.0 Like I said before, changing to a more automatic system made me save much more time in the matching process. The time that is saved, I can now spend more on the development of our project which has been beneficial. It was easy to transfer our data and implement our existing flow in Kople. There are still some things we need to figure out on how to implement it within dashboard but Kople has been creative and flexible in providing solutions. Pros What I like the most about Kople is that it saved me a lot of time making matches between refugees and Dutch people in comparison to our previous system. The system is also easy to use once you get the hang of it. Compliments to \[sensitive content hidden\] for implementing things quickly and always being very helpful whenever we have questions regarding the system. Cons It's a minor detail, but a recommendation for future collaboration with other parties in the Netherlands would be to thoroughly check if everything is translated and translated correctly. For example, sometimes we would find words that were still in Danish. Besides, if you would like to expand to the market in the Netherlands, you might want to consider integrating a feature to run automatic communication through Whats-app. Informally, in the Netherlands it is the most popular mean of communication. But perhaps that also depends a bit on the organization. Review Source Response from Kople September 18, 2023 Thank you so much for the positive review! And thank you for the tips regarding the Netherlands - Whats-app is not a big feature to add for us since we already have the integrated phone set-up. And make sure to let us know whenever you find anything that is not translated - we will be happy to fix that immediately. PT Parissima T. Coordinator Non-Profit Organization Management Used the software for: Less than 6 months ### "Great tool!" September 18, 2023 5.0 Kople is like a second brain, just better! Pros Kople made our data collection much easier, and made sure nothing fell through the cracks. The set up is simple and the support invaluable. Cons There was nothing negative about Kople. Review Source Response from Kople September 20, 2023 Thank you so much for the very positive review! We are very happy that it has worked well for you, but never hesitate to reach out if you encounter anything that we could do better. CW Clara W. IT-strategist Non-Profit Organization Management Used the software for: 6-12 months ### "Well thought out functions that match our needs" September 8, 2023 5.0 I've had a great experience with Kople so far. The team at Kople are communicative and helpful and they really strive to make Kople the best imagined platform for matching-NGO:s, something that really shows in the product. Pros The integrated communication, the way you build your own workflow and the user lists with all its filtering are my favourites. Cons The matching overview could be improved to even more efficiently compare different matching candidates with each other. Reason for choosing Kople Our needs weren't met anywhere else. Review Source Response from Kople September 11, 2023 Thank you so much for the very positive review! We are very happy that Kople is working well for you and we look forward to launch an improved matching overview. SJ Susanne J. consult Civic & Social Organization Used the software for: 6-12 months ### "Don't know what this means" April 19, 2024 4.0 Pros easy to use, and provide a good helpful tool Cons cant sent email and sms to more then one at the time Review Source Response from Kople May 6, 2024 Thank you for your review - we will look into when we can add the feature of sending email and SMS to multiple recipients at once DLW Ditte Louise W. CEO Civic & Social Organization Used the software for: 6-12 months ### "A good way of matching our voluntears" March 7, 2024 4.0 Pros The workflow that ensures we don't forget important tasks Cons The way the data reports is presented in excel Review Source Response from Kople March 11, 2024 Thank you so much for the positive review. It is already a priority for us to improve the way the reports look, and we look forward to giving you a better experience in that regard Similar Products Featured ## Related categories [Nonprofit](https://www.capterra.com/nonprofit-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.