--- title: "VIS Centralino in Cloud Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about VIS Centralino in Cloud Software - reviews, pricing plans, popular comparisons to other Telephony products and more." source_url: "https://www.capterra.com/p/10008933/VIS/" page_type: "product" language: "en" --- # VIS Centralino in Cloud Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 9, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) VIS Centralino in Cloud ## What is VIS Centralino in Cloud? VIS - Switchboard in Cloud Limitless Unified Communication The Switchboard in Cloud VIS, the 2000net cloud telephone system, provides a complete switchboard that makes everything better with a simple and intuitive communication system, which allows you to check and change the main settings of the telephones, IVR, voice mail, etc. Virtual switchboard VIS is really simple, and makes your business more profitable, faster, flexible and definitely more efficient. ## What is VIS Centralino in Cloud used for? [VoIP](https://www.capterra.com/voip-software/)[Telephony](https://www.capterra.com/telephony-software/)[Cloud PBX](https://www.capterra.com/cloud-pbx-software/) Top alternative Featured Overall rating Based on 12 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price €50 Usage Based, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for VIS Centralino in Cloud?[Manage this product listing](https://www.g2.com/products/vis-centralino-in-cloud/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### VIS Centralino in Cloud 4.7 (12) VS. [4.4 (468)](https://www.capterra.com/p/158704/3CX/reviews/) Starting Price €50 Usage Based, Per Month Starting Price $350 Flat Rate, Per Year Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (12) Ease Of Use 4.4 (973) Value For Money 4.6 (7) Value For Money 4.3 (796) Customer Service 4.8 (12) Customer Service 4.1 (768) ## VIS Centralino in Cloud alternatives Highest Rated [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.7 (41)](https://www.capterra.com/p/215555/Clarity-Business-Phone-System/reviews/) Starting price $18.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.4 (512)](https://www.capterra.com/p/180158/Twilio-Communications-Platform/reviews/) Starting price $0.01 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [Bitrix24](https://www.capterra.com/p/113540/Bitrix24/) [4.2 (1,005)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/113540/Bitrix24/) ## FAQs about VIS Centralino in Cloud Overview ### Which roles and teams benefit most from VIS Centralino in Cloud? VIS Centralino in Cloud is most used by technical teams, business owners, and independent professionals who need reliable call handling and flexible communications. Engineers, technicians, and technical directors use it to coordinate service workflows, while accountants, insurers, and office staff manage client calls, routing, availability, and day-to-day responsiveness. Answer based on 12 reviews Overview ### What company size and industries is VIS Centralino in Cloud built for? VIS Centralino in Cloud is suitable for insurance companies, professional firms, accountants, tax and fiscal consultants, manufacturing companies, and service companies, with current reviewers coming entirely from small businesses at 100%. The largest reviewer segment is Information Technology and Services at 33%, followed by Furniture at 17% and Computer Hardware at 8%. Answer based on 12 reviews Features and Usability ### What are the key features of VIS Centralino in Cloud? VIS Centralino in Cloud includes call management features such as auto-dialer, automatic call distribution, call routing, call queues, call recording, and call logging. It also offers IVR, ring groups, voicemail, live chat, SMS messaging, contact management, reporting and analytics, and role-based permissions. Integrations ### Which third-party tools and platforms does VIS Centralino in Cloud integrate with? VIS Centralino in Cloud integrates with 10 third-party tools, including communication platforms and business apps such as WhatsApp, Telegram, Microsoft Teams, Microsoft 365, SugarCRM, SuiteCRM, Shopify, PrestaShop, WooCommerce, and WordPress. Answer based on 1 reviews Getting Started and Support ### What training and onboarding options does VIS Centralino in Cloud offer? VIS Centralino in Cloud provides in person training, live online sessions, webinars, documentation, and videos. These formats support guided instruction, scheduled group learning, written reference material, and self-paced video review for teams getting started with the product. Getting Started and Support ### What customer support options does VIS Centralino in Cloud offer? VIS Centralino in Cloud provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, and Chat support. No reviewer feedback on support experience is available, so no claims can be made about response times, helpfulness, or common frustrations. ## Features AI summary Based on 2,215 Telephony reviews Capterra reviewers point to these as the top priorities when choosing telephony software: - **VoIP Connection** (**54%** of reviewers rated this feature as critical) - **Call Routing** (**44%**) - **Call Monitoring** (**39%**) VIS Centralino in Cloud supports all three of the features buyers rate most highly: **VoIP Connection**, **Call Routing**, and **Call Monitoring**. Together, these capabilities help businesses manage inbound and outbound calls more efficiently, direct conversations to the right people faster, and maintain visibility into call activity, allowing teams to improve response times and deliver more consistent customer service. VoIP Connection 4.3 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Place/receive calls through voice over IP connection Call Monitoring 4.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Listen to live phone conversations for the purpose of training and assessing agent performance Call Center Management 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Caller ID 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Identify the number and contact information of a caller before answering the phone Call Recording 4.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Record the audio of phone conversations for quality assurance purposes Call Routing 4.5 (8) 62.50% of 8 reviewers that rated this feature as important or highly important Sends voice calls to a specific queue based on predetermined criteria VIS Centralino in Cloud 56 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Auto-Dialer: System that automatically dials calls - Automated Attendant: A voice menu system or virtual receptionist that transfers callers to an extension without going through a telephone operator. - Automatic Call Distribution: Distribute/route/connect calls - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Call Disposition: Track and report on call outcomes - Call List Management: Manage and track all past and future calls. - Call Logging: Collects essential call data such as call origin, call destination, call length, and other transaction details - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Queues: Place callers on hold sorted in line based on the order of the incoming calls until the next available agent can pick up the call - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Reporting: Track and report on all incoming and outgoing calls - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Call Screening: View caller ID details such as name and number and determine how to respond by prioritizing or blocking it - Call Scripting: Provide agents with a typical response for common call subject matter - Call Tracking: Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number - Call Transfer: Transfers live calls to other agents - Callback Scheduling: Schedules callback times - Caller ID: Identify the number and contact information of a caller before answering the phone - Chat/Messaging: Communicate using direct chat or messages within the system - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Computer Telephony Integration: Computer-telephony integration is the use of computers to manage telephone calls - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - Email: Offers the ability to send unlimited emails directly from the server without incurring any additional cost. - For Cloud Phone Systems: For Cloud-based phone system that sends and receives calls via the internet. - Interaction Tracking: Track interaction history by documenting conversations for contacts - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Live Chat: Ability to chat online in real time - Mobile Access: Access software remotely via mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Language: Manage and support multiple languages - On-Demand Recording: Record the audio of phone conversations for quality assurance purposes - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Real-Time Updates: Receive system updates as soon as any changes are made - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - SIP Trunking: Enables the connectivity to send and receive calls over the internet - SMS Messaging: Send messages via SMS - Text to Speech: Turns text into natural sounding speech - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Unified Communications: Consolidate and integrate communication tools as one platform or entity to enhance business communication and collaboration - Voice: Make and receive calls directly in the application. Track and record calls for analysis. - Voice Mail: Computer-based system that allows users to send and receive voice messages - VoIP Connection: Place/receive calls through voice over IP connection --- Get Advice We can help you find the software with the features you need. Features 4.7 (12) 4.7 Based on 12 reviews ## Pricing Value for money 4.6 (7) Free Trial Basic €50.00 Usage Based,Per Month Value for money 4.6 (7) 4.6 Based on 7 reviews ## Integrations [ WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[ WordPress](https://www.capterra.com/p/131687/WordPress/)[ Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/)[ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ Shopify](https://www.capterra.com/p/83891/Shopify/)[ Telegram](https://www.capterra.com/p/180347/Telegram/)[ WooCommerce](https://www.capterra.com/p/225601/WooCommerce/)[ PrestaShop](https://www.capterra.com/p/134005/PrestaShop/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (12) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (12) 4.8 Based on 12 reviews ## User reviews Overall rating 4.7 Based on 12 reviews Filter by rating 5(9) 4(2) 3(1) 2(0) 1(0) Mentioned topic Sorted by most recent RM Riccardo M. Tecnico Information Technology and Services ### "Recensione Positiva" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 16, 2023 Pros Centralino stabile e di facile utilizzo. Ottimo per il lavoro quotidiano di supporto remoto telefonico Cons In fase di chiamata, molto raramente, non si sente il segnale di attesa. (Temo che possa dipendere anche dal destinatario della chiamata) Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor June 19, 2023 Il problema della mancanza di segnale di libero è spesso dovuto alla rete mobile e stiamo lavorando con l'operatore per l'implementazione di una segnalazione SIP che riproduca il tono anche se non inviato dall'interlocutore. Grazie per la segnalazione MP Matteo P. technician Information Technology and Services ### "Utilizzatore giornaliero" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 June 16, 2023 Pros La telefonia ha un abuona qualita' del suono Cons Talvolta non si sente il suono della linea libera o di attesa di risposta Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor June 19, 2023 Il problema della mancanza di segnale di libero è spesso dovuto alla rete mobile e stiamo lavorando con l'operatore per l'implementazione di una segnalazione SIP che riproduca il tono anche se non inviato dall'interlocutore. Grazie per la segnalazione FV Fabrizio V. Technician Information Technology and Services ### "Easy and efficient" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 June 11, 2023 Pros It is convenient to configure according to business needs and the web interface is intuitive. Furthermore, the stability of communications in the company is excellent! Cons I feel that there is nothing relevant to be considered a con Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor June 13, 2023 Thank you for your review, we are happy that you find our platform useful and above all that you underlined that it isn't a con, but a stable and functional solution IP ivano P. assicuratore Insurance ### "il mio centralino VIS" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 May 30, 2023 facilità di utilizzo Pros facilità d'uso e assistenza tecnica da remoto Cons per il momento nessun problema particolare che mi possa aver evidenziato delle carenze Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AT Alessandro T. impiegato tecnico Information Technology and Services ### "valutazione VIS" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 May 29, 2023 Pros facilità nel creare messaggi vocali da associare alle scelte dell'albero Cons metodo di gestione delle fasce orarie, si può decisamente migliorarlo Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor June 1, 2023 Grazie per la tua segnalazione stiamo lavorando proprio al miglioramento della gestione delle fasce orarie e a breve rilasceremo un importante aggiornamento proprio su quella parte. GC Giuseppe C. DIRETTORE TECNICO Computer Hardware ### "assolutamente consigliato!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 29, 2023 Pros realtà dinamica e affidabile, sicuramente consigliata a tutti gli esperti del settore Cons non ci sono aspetti negativi, assolutamente consigliato Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. DA Donato Andrea S. Ingegnere Telecommunications ### "Centralino VIS" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 29, 2023 Pros La soluzione ha tutte le funzioni avanzate di centralino.Abbiamo collegato le sedi remote e in mobilità tramite app su smartphone.Integrata con altri software ad esempio gestionaliNota per la struttura di supporto che è molto professionale. Cons Non ho riscontrato nessun inconveniente. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. DT daniela T. COMMERCIALISTA Accounting ### "Valutazione centralino" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 29, 2023 Ci siamo trovati molto bene. Pros Trasferimenti di chiamata all'interno dell'ufficio veloci, Cons Il dispositivo è di facile utilizzo e si integra bene con le applicazioni Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. LC Luca C. Titolare Furniture ### "Centralino Voip per Coworking" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 29, 2023 Esperienza positiva Pros Facilità di implementazione dell'infrastruttura Cons Pannello di controllo/configurazione a mio avviso da semplificare nell'utilizzo Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. BR Barbara R. ASO Hospital & Health Care ### "Efficenza" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 29, 2023 Efficenza Pros Semplicità, la possibilità di gestire in autonomia il centralino Cons Nulla, tutto molto chiaro e semplice da utilizzare Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. FF Francesca F. Progettista di interni Furniture ### "La soluzione da grandissima azienda anche per la PMI" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 20, 2023 Mi sono approcciata al VoIP molto scetticamente, temevo che avrei avuto molti problemi e mi spaventava anche la quantità di funzionalità che ci avevano raccontato.In realtà si è rilevato tutto molto fluido, semplice e col tempo abbiamo iniziato ad usare servizi e funzioni di cui pensavamo di non aver bisogno. Pros Facilità di utilizzo, possibilità di gestire autonomamente tutte le configurazioni ma soprattutto un supporto professionale e molto rapido Cons Manca l'integrazione con il nostro gestionale che è però un sistema sviluppato ad hoc e quindi non di mercato Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SB Sergio B. Dottore Health, Wellness and Fitness ### "Un Centralino efficiente e funzionale" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 19, 2023 Turnazioni, gestione dei reparti, accoglienza telefonica mirata e riduzione dei tempi di attesa del cliente Pros Il pianificatore dell'IVR e la gestione dei messaggi e degli orari è stata la cosa che maggiormente mi ha colpito. Nel nostro settore esistono necessità di turnazioni per la reperibilità e, grazie a questo sistema siamo riusciti ad avere una pianificazione semestrale sempre aggiornata in modo facile e veloce Cons In linea di massima non abbiamo avuto problemi o inconvenienti ed è anche molto bello il fatto che abbiano una loro sezione Feedback interna in cui poter segnalare piccoli bug o necessità; alle quali danno riscontro sulle possibilità di implementazione in tempi oserei dire ragionevoli. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.