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RepeatMD helps Aesthetic & Wellness practices grow their businesses through its innovative Inbound Revenue Platform that automates revenue generation. Powered by the company’s industry-tailored MedCommerce Engine, RepeatMD continuously attracts new patients, fosters loyalty, and promotes premium treatments for expanding practices. Its features include robust e-commerce solutions, mobile rewards, memberships, customized marketing campaigns, and a comprehensive digital treatment catalog.
Provider
RepeatMD
Located In
United States
Deployment
Cloud, SaaS, Web-Based
Training
Webinars, Live Online, Documentation, Videos
Support
Email/Help Desk, FAQs/Forum, Knowledge Base
Aesthetics and Wellness Practices
Content Source: RepeatMD
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Users have mixed feelings about RepeatMD's customer service, with many praising the exceptional support and quick responses from the customer success team. They appreciate the efficient onboarding experience and the helpfulness of the support staff in resolving concerns and ensuring the platform runs smoothly. However, some users report challenges with unresponsive support staff, inadequate customer service, and high employee turnover, which have led to frustration and unmet expectations in addressing their issues.
Users find RepeatMD's platform highly effective in enhancing patient engagement and practice efficiency through its comprehensive features and user-friendly interface. They value the data analysis capabilities that streamline tasks such as accessing patient records and facilitating communication between healthcare providers, ultimately improving patient care. Additionally, the platform's robust set of tools empowers healthcare practices to optimize patient engagement, drive revenue growth, and deliver outstanding treatment and support, making it a valuable asset for both patients and providers.
Pros
I effortlessly increase memberships without the hassle of managing them. Excellent customer service and a great team.
Its loyalty program, flexibility, and membership management make it an outstanding choice in scaling business.
Implementing loyalty programmes and referral incentives is a good idea. A nice platform for e-marketing is RepeatMD.
They have the peace of mind that everything is affordable in our clinic with Affirm. RepeatMD has taught us a new profitable business model in which we are no longer leading with discounts.
Cons
Expensive, horrible customer service. Takes over a week to get any response.
I woudl not reccomend this to anyone and I am deeply frustrated by this program. It has been an absolute nightmare for me, my practice and my clients.
Overall, I was paying them $500/month AND losing $600 a month in fees from them managing the membership, again, that I could have done myself. Then after speaking with the "[sensitive content hidden.
No one calls the parents to update cards so if the email they have is wrong then the parent has no way of knowing that their card is expired.
" Effective and efficient! "
Pros: Very user friendly and dies the job. Our sales increased by 40%
Cons: I wish we knew about it sooner because before we had it, our sales were not so great😊
"Game- changer"
Pros: ✔Smart features offer incredible convenience. ✔Customizable settings. ✔User-friendly.
Cons: While RepeatMD offers several useful features, its analytics and reporting tools could benefit from enhancements. More extensive and flexible reporting options would facilitate strategic planning and data-driven decision-making by providing deeper insights into patient behavior and practice performance.
"Warning- RepeatMD is all hype and no competence "
Overall: Horrible . DO NOT WASTE YOUR TIME AND MONEY WITH THIS INCOMPETENT COMPANY / SERVICE !
Pros: Having an app. I thought having memberships and rewards would be beneficial for our business. How wrong I was.
Cons: Horrible customer service, tech support, continuous malfunctions of app and fees of both the financing and of membership programs of which we were never advised before purchasing. One latest example of MANY- a customer calls asking why they were texted noticed of a birthday reward, but when they clicked on link/ looked in app, there was nothing. I sent support and our assigned contact a copy of everything and it was “ being looked into” . That was 5 weeks and 2 emails later. And still nothing. This is only one example of COUNTLESS issues. So we are wasting our time and losing $$$ because of the incompetence of RepeatMD . DO NOT waste money on this inferior product. Again —We are LOSING money on their app and membership and financing. I bought their sales pitch snow job hook, line and sinker and now feel like a complete fool .
"My ReapeatMD Review"
Overall: Well overall it is really very convenient for me to have a business and get revenue into my own mobile app. Aside from hassle free treatment search, my patients can also enjoy lots of rewards they can use anywhere and everywhere.
Pros: I really like the membership platform manager because I can manage my business anytime and anywhere. I can also boost my income effortlessly with memberships without any of the hassle of managing them as I watch mymonthly recurring revenue flourish.
Cons: I don't have any complaints as of the moment.
"101% Satisfied with RepeatMD"
Overall: 101% Satisfied and convenient. Just excited to use the platform more and grow my business using while it. RepeatMD just gets easier to use and I get more perks.
Pros: Extremely helpful! By far, one of the best uses of my money for the company as it efficiently and rapidly helped with increasing our recurring revenue for the past 6 months. Customer support is very good too as they truly guided me in maximizing the platform to reach a desired outcome for my investments through rewards, right packages and kind assistance. The platform itself is user-friendly due to its organized and simple interface. I love that RepeatMD has the right balance of both traditional and modern functionality so it is easier to sort things out.
Cons: Not a big deal I just noticed that the platform freezes from every once in a while yet I see that it is fast growing and usually has new updates or features that comes right after. Tip: When this happens, just make sure you are using the updated version, or check with the ccs, I always get fast replies.
