# RepeatMD Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is RepeatMD the right Customer Loyalty solution for you? Explore 190 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/10009042/RepeatMD/reviews --- RepeatMD 4.4 (190) [View alternatives](https://www.capterra.com/p/10009042/RepeatMD/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Reviews of RepeatMD Ease of use 4.4 Customer Service 4.3 ## Pros and Cons in Reviews ML Mary Ann L CEO CVOMedical Practice, 11 - 50 employeesUsed the software for: 1-2 years. “Our memberships and services are now seamlessly integrated into the app, and with the introduction of their V3 products, including personalized AI, the capabilities have gone from great to exceptional.“ October 22, 2025 Dr Tami O Provider OwnerAlternative Medicine, 11 - 50 employeesUsed the software for: More than 2 years. “After completing our three-year commitment, we made multiple requests to terminate our agreement and did not receive timely responses. Despite reaching out on three separate occasions, the lack of communication resulted in us being billed for an additional month of services we had clearly requested to discontinue.“ March 15, 2026 MM Melissa M Aesthetic NurseMedical Practice, 11 - 50 employeesUsed the software for: Less than 6 months. “It helps me introduce my services while I'm with patients or while my doors are closed becoming a hell of a virtual salesperson.“ November 18, 2025 Dr Tami O Provider OwnerAlternative Medicine, 11 - 50 employeesUsed the software for: More than 2 years. “Between the platform fees and the limited measurable return, the overall value did not meet our expectations.“ March 15, 2026 OG Ori G CEOHealth, Wellness and Fitness, 1,001 - 5,000 employeesUsed the software for: Less than 6 months. “Their platform makes it really easy for patients to learn about and buy our monthly hormone optimisation and weight loss programs.“ December 11, 2025 ML M L ownerMedical Practice, Self-employedUsed the software for: I used a free trial. “Would not try again because of difficulty cancelling even when I had not yet used their services.“ February 28, 2026 ML Mary Ann L CEO CVOMedical Practice, 11 - 50 employeesUsed the software for: 1-2 years. “As the CEO of Consultants in Dental Aesthetics in Spring, TX, I can confidently say that partnering with RepeatMD has been a game-changer for our practice.“ October 22, 2025 KJ Karen J Practice ManagerMedical Practice, 2 - 10 employeesUsed the software for: 1-2 years. “They try and tell you it is a rewards app but the truth is all they try and do is get you to constantly have a huge sales 20 to 25% off on top of all of the credit card fees they charge you.“ December 11, 2024 ## Showing most helpful reviews Showing 1-25 of 190 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Faith C. Customer Experience Expert Health, Wellness and Fitness Used the software for: 6-12 months ### "Improving Revenue Streams and Patient Care" May 15, 2024 5.0 I had the pleasure of using RepeatMD recently, and I have to admit that it is really above my expectations. The platform's capacity to automate revenue generating for aesthetic and wellness practices is what I enjoy most about it. The specially designed MedCommerce Engine is revolutionary; it effortlessly cultivates patient loyalty and draws in new patients on a constant basis. The powerful e-commerce options are one aspect that really caught my attention. It makes the process of selling items and treatments simpler, freeing up practice owners to concentrate on giving patients the best care possible. Furthermore, membership programs and mobile rewards are excellent means of enticing patients and encouraging follow-up appointments. The user interface of RepeatMD, though, is one area that needs work. It's useful, but it could be easier to use and more straightforward. For any practice hoping to expand and prosper in the cutthroat market of today, RepeatMD is an absolute must. Its cutting-edge features and smooth automation make it the ideal answer for improving patient outcomes and increasing practice income. Pros The platform's capacity to automate revenue generating for aesthetic and wellness practices is what I enjoy most about it. The specially designed MedCommerce Engine is revolutionary; it effortlessly cultivates patient loyalty and draws in new patients on a constant basis. Cons The user interface of RepeatMD, though, is one area that needs work. It's useful, but it could be easier to use and more straightforward. Reason for choosing RepeatMD RepeatMD provide a more feature-rich feature set that better fits the unique demands and specifications of the company. Also, it offers superior customer assistance and a more responsive support staff, which results in a more seamless user experience and speedier issue resolution. Switched from [Timely](https://www.capterra.com/p/142756/Timely/) In comparison to Timely, RepeatMD provide a more feature-rich feature set that better fits the unique demands and specifications of the company. Also, it offers superior customer assistance and a more responsive support staff, which results in a more seamless user experience and speedier issue resolution. Review Source Faith C. Director Human Resources Used the software for: Less than 6 months ### "Streamlining Patient Engagement with RepeatMD's Versatile Features" May 28, 2024 5.0 Our interactions with RepeatMD have been good. The platform has completely changed the way we interact with our patients, allowing us to provide outstanding treatment and support. RepeatMD's user-friendly interface and extensive feature set have made it an essential tool for our practice's success. Pros The most remarkable feature of RepeatMD is how well it can be used to increase patient involvement. The platform provides an extensive feature set designed to satisfy the various demands of healthcare providers. RepeatMD gives practitioners the tools they need to provide their patients with a personalized and streamlined experience, from easily configurable branding to easy appointment scheduling and effective referral tracking. The platform's easy-to-use interface facilitates navigation and enables us to fully utilize its features. Cons Athough RepeatMD has several helpful features, the analytics and reporting tools might use some improvement. Strategic planning and data-driven decision-making would be made easier with more comprehensive and adaptable reporting choices that offer insightful information on patient behavior and practice performance. Reason for choosing RepeatMD We ultimately chose RepeatMD over the alternative products because of its robust feature set, particularly in terms of customizable branding, appointment scheduling, and referral tracking. RepeatMD offered a more comprehensive solution that aligned closely with our practice's needs and goals. Additionally, the user-friendly interface and reputation for reliability were key factors in our decision. Review Source KH Kelly H. Owner Alternative Medicine Used the software for: 6-12 months ### "Not good for my practice" September 7, 2025 2.0 The sales tactics were very high pressured and I was lead to believe they would help with patient exposure more than they do. The contract is for a year and now I am paying over $700/month with NO return. Pros They have pleasant customer service staff. They do try to make this relevant to my practice but are not reaching the mark. Cons The cost and inability to leave a contract even though it is clearly not working for my business. It has not increased my traffic or enhanced my practice in any way. Review Source OE Ogechukwu E. Food and drinks production Food & Beverages Used the software for: 2+ years ### "Excellent " May 19, 2024 5.0 Delightful and happy I came across such. Pros It can be used by everyone and works exclusively good Cons Nothing for now, I will recommend it to everyone Switched from [MacKeeper](https://www.capterra.com/p/210976/MacKeeper/) Like I said it is accessible and one can learn from it Review Source bidemi B. Aesthetics Cosmetics Used the software for: 1-2 years ### "A Game- changer for my business" May 28, 2024 5.0 This is a reliable and professional way of keeping up to data your customers/consumers Health in this aesthetic field. The sleek design and user friendly interface seamless onboarding of new clients got me really thrilled. I must say it Amazing. Pros Smart features are incredibly convenient Customizable settlings Easy to use Cons Very is perfect and I almost do no have a least I like. Kind give more of your beautiful designs. Alternatives considered [Tangoe TEM](https://www.capterra.com/p/28091/Tangoe-TEM/) Reason for choosing RepeatMD No complain and problems using RepeatMd Switched from [Tableau](https://www.capterra.com/p/208764/Tableau/) Very bad customer service and user interface not friendly Review Source HC Henna C. Customer Service Representative Telecommunications Used the software for: Less than 6 months ### "How it feels to switch on RepeatMD" June 27, 2024 5.0 Excellent and very easygoing platform. The updates can way more better on the future and it's giving us the comfort we want on trusting online platforms Pros What i like about RepeatMD is that, it's giving me the hassle-free virtual environment. It is my first time to use this but it's not giving me any hardship and it exceed my expectation. As a person who uses online platform on making out appointments and schedules easier the way it is this RepeatMD helps a lot. Nothing more, nothing less. This platform is very commendable Cons It is still on the progress of upgrading it's internal. Waiting for a way more better options in doing virtual-things Switched from [TableUp](https://www.capterra.com/p/178176/TableUp/) The comfort and convenient that repeatMD offers Review Source IB Irina B. Owner/Executive Director Medical Practice Used the software for: 6-12 months ### "Best business decision I made!" May 30, 2023 4.0 LOVED the onboarding- super easy, fast, and customer (us) centric! However, my favorite part was definitely the amount of "best practice" advice we got to help us set up for success! Pros I love the client loyalty we develop with the membership program. Best of all, its easy to use (even though it doesn't integrate with our EMR) and it is patient-driven, so we don't have to worry about managing anything. Cons It would be nice to have integration into our medical record. It also would be great to be able to list all our services on the app as a "one stop shop". Alternatives considered [TouchMD](https://www.capterra.com/p/10003086/TouchMD/)[Aesthetic Record](https://www.capterra.com/p/162938/Aesthetic-Record/) Reason for choosing RepeatMD While it was more expensive than other competitors, it did offer WAY better features, which just made sense. It was also nice to talk to a sales rep right away and make a decision quickly, whereas the rest of the alternatives took too long to get back to us and schedule demos. Review Source RS Renee S. Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "I would like more support to make my subscription with RepeatMD successful. " May 30, 2023 5.0 I love the app, however, I have not been successful in making it profitable for my business. My rep never checks in with me or provides any ideas or support to help. Pros Love the app concept. The platform is very attractive and eyecatching. Cons Lack of support from customer service representative. No real interaction to make platform successful for my business. Alternatives considered [Practina](https://www.capterra.com/p/216652/Practina/)[Podium](https://www.capterra.com/p/164285/Podium/) Switched from [Practina](https://www.capterra.com/p/216652/Practina/)[Podium](https://www.capterra.com/p/164285/Podium/) I was told that RepeatMD provided more services and had a more hands on approach with business owners, however, I found out that's not the case. I would like for someone to call me regarding my account. Review Source BR Benjamin R. Chief Executive Officer Hospital & Health Care Used the software for: Less than 6 months ### "Gave our practice a real brand identity" December 9, 2025 5.0 Before, we grew from word of mouth. Now, we have an actual app that is beautifully branded that sells for us. It;s like we finally caught up to where the industry is heading. Pros The custom app made us look so polished. Patients browse treatments and memberships right on their phones, it feels much more modern and professional. Cons Figuring out what rewards we wanted took some back and forth but the final product was worth it. Review Source MM Melissa M. Aesthetic Nurse Medical Practice Used the software for: Less than 6 months ### "The best virtual salesperson." November 18, 2025 5.0 It made my solo operation look really advanced. It helps me introduce my services while I'm with patients or while my doors are closed becoming a hell of a virtual salesperson. Pros As a Solo injector, I love that it lets me buy back my time so I don't have to talk about every service I offer, it's all in my app. They also create and run all our holiday promos, which is such a big weight off my plate. Cons Sice I'm a solo provider running the practice on my own, it was hard to block time for building the PP. Review Source EB Erin B. APRN - owner Medical Practice Used the software for: 6-12 months ### "Warning- RepeatMD is all hype and no competence " August 4, 2024 1.0 Horrible . DO NOT WASTE YOUR TIME AND MONEY WITH THIS INCOMPETENT COMPANY / SERVICE ! Pros Having an app. I thought having memberships and rewards would be beneficial for our business. How wrong I was. Cons Horrible customer service, tech support, continuous malfunctions of app and fees of both the financing and of membership programs of which we were never advised before purchasing. One latest example of MANY- a customer calls asking why they were texted noticed of a birthday reward, but when they clicked on link/ looked in app, there was nothing. I sent support and our assigned contact a copy of everything and it was “ being looked into” . That was 5 weeks and 2 emails later. And still nothing. This is only one example of COUNTLESS issues. So we are wasting our time and losing $$$ because of the incompetence of RepeatMD . DO NOT waste money on this inferior product. Again —We are LOSING money on their app and membership and financing. I bought their sales pitch snow job hook, line and sinker and now feel like a complete fool . Review Source RIN Rosemary Ifeoma N. Customer service Chemicals Used the software for: Less than 6 months ### "Best experience with RepeatMD" May 25, 2024 5.0 RepeatMD is a platform designed to assist healthcare professionals by providing them with access to comprehensive patient data, enabling them to make informed decisions and deliver better care. It likely streamlines tasks such as accessing patient records, facilitating communication between healthcare providers, and possibly even aiding in diagnoses through data analysis. By leveraging technology to organize and analyze vast amounts of medical information, RepeatMD likely enhances efficiency and accuracy in healthcare delivery, ultimately benefiting both patients and providers. Pros 1.Supper patient retention 2. Excellent future services 3. User friendly 4. Easy to navigate with other tools Cons Non for now, I had an excellent service with repeatMD Review Source CB Chris B. Chief Operating Officer Medical Practice Used the software for: 6-12 months ### "Easy Implementation, Data Driven Tool and a Successful Resource for our Practice" June 5, 2023 5.0 I can say Repeat MD is driven by a very qualified team of individuals that have our best interest in mind. During the implementation portion they took the tie to listen to the needs of our specific practice and tailed the app for our patients. The thing I like best is that this is not some cookie cutter platform, it is designed specifically for our office. Pros We had a great customer success team who helped get our platform up and running with exactly what we wanted to offer. Once we provide the information our team took it from there. They give great guidance and are always there for support. They are able to see what is successful in other practices and help us mirror that by offering customer driven specials and services to allow us to have the greatest success. Cons Nothing! We had a successful implementation and launch and the team at RepeatMD is consistently checking in to make sure our program is successful. Review Source VR Verified Reviewer Marketing Computer Games Used the software for: I used a free trial ### "RepeatMD is a great software " May 19, 2024 5.0 RepeatMD is a robust software suite that empowers businesses to operate more efficiently and effectively, ensuring that both patients and providers are satisfied with the experience. It's a solid investment for any practice looking to modernize and streamline its operations. Pros The Membership Platform and Manager is a game-changer for businesses looking to enhance their income streams. It's like having a silent partner that takes care of all the membership management, allowing you to reap the benefits of a flourishing monthly revenue. The Mobile Rewards Platform is equally impressive, fostering loyalty and encouraging repeat business with minimal effort. It's a win-win situation where patients feel valued and businesses see a boost in sales. The Best In Class Patient experience is evident through the intuitive mobile app that not only rewards but also engages patients. It's a seamless extension of the clinic's service, making every interaction a positive one. With the ability to sell treatments around the clock, RepeatMD positions itself as a powerhouse, mirroring the success of top online retailers and providing businesses with a robust marketplace. The Superior Patient financing option is a thoughtful addition, offering flexibility and convenience with a 'buy now, pay later' feature that's free of nasty surprises. Lastly, the Patient Retention capabilities are nothing short of revolutionary. The automated system works tirelessly to ensure that patients remain within the practice's ecosystem, significantly reducing the chances of losing them to competitors. Cons While RepeatMD is a stellar platform, there's always room for improvement. Navigating the app could be more intuitive. A more streamlined interface would enhance the overall user experience, making it even more inviting for both patients and staff. Additionally, while the financing options are excellent, more clarity around the terms and conditions could help patients make more informed decisions. Review Source SB Stephanie B. RN and CEO Medical Practice Used the software for: I used a free trial ### "Attracts client loyalty and faithfulness " June 1, 2023 5.0 My overall experience has been very positive. Pros I love the fact that it is so easy to use, it gives all of the treatment options and package deals, and it helps clients make informed decisions Cons The cost probably, although you get what you pay for. Top price for top quality. Reason for choosing RepeatMD I purchased a device from Alma Laser and they connected me with RepeatMD. I was on a webinar a few years ago with RepeatMD and liked what I heard at that time but I couldn’t afford it then as I was just starting out. Review Source Response from RepeatMD June 13, 2023 Hi Stephanie, Thank you so much for your review of RepeatMD. We are so happy to hear you and your clients are enjoying the app! SW Stacey W. Owner Medical Practice Used the software for: 6-12 months ### "After a year of RepeatMD" June 9, 2023 4.0 I haven’t had a huge response. Many patients find it confusing or don’t use it other than when they are in my office. Pros There are great photos, it is an attractive app. I like that patients can purchase and pay through the app without it taking my time and attention. Cons The descriptions and details they use can be a bit vague or difficult for patients to pick between services. I make updates and corrections as I often see that there are errors and omissions. In the shop by concern segment for example, there are often additional treatment options which should be listed but aren’t. Any such changes are dealt with by me emailing my assigned rep and she forwards it to a team and some days later I can see changes. There is potential for delays and confusion on my end certainly so some of the Cons are probably more to do with my follow through or lack thereof. Reason for choosing RepeatMD I thought I’d try it out and hoped to see a boost in higher end treatment packages. I haven’t sold many packages or memberships but continue to sell most things directly in my office. It has helped me start offering memberships without as much difficulty in keeping it organized though. Review Source JC Josie C. Administrative Health, Wellness and Fitness Used the software for: 6-12 months ### "Do not waste your time and money " April 24, 2024 1.0 Poor service and no response to client concerns. They keep changing my account specialist Pros Easily accessible for patients to purchase when and if the app works! Cons Expensive, horrible customer service. Takes over a week to get any response. They keep sending you to various individuals without any resolution. Review Source Response from RepeatMD April 26, 2024 Dear Josie, Thank you so much for sharing this feedback. We are deeply sorry to hear about your negative experience with RepeatMD, as this is the opposite of the customer experience we strive for. We do not take this lightly. I have shared your experience with both our customer success and executive team, and a member of our team will be reaching out to ensure we remedy the situation immediately. Nkechinyere E. Fashion designer Apparel & Fashion Used the software for: 6-12 months ### "Best decision to upscale your business" May 17, 2024 5.0 Good, has the best customer service, worth every penny spent. Pros RepeatMD has proven to be most beneficial to businesses, their top-notch customer services, and flexible tools. Being a fast-growing company RepeatMD has continuously developed new ideas for businesses I recommend RepeatMD for businesses seeking to enhance in the area of marketing and customer relationships. their membership program allows us to maintain close contact with clients offering special treatment and rewards to enhance business experience. Cons Generally, the app is good for business due to the fast paced growth of the company you need to take your time in understanding their process and how they work Review Source Mudassar B. Team Leader Telecommunications Used the software for: Less than 6 months ### "Streamlined Learning for Medical Professionals"" May 28, 2024 5.0 RepeatMD had some really appealing features. One of the things I liked most was its simplicity combined with its effectiveness. The platform made it incredibly easy for users to create and share flashcards, which are a proven method for learning and retaining information. Additionally, its spaced repetition algorithm helped users optimize their study time by focusing on the material they struggled with the most. This combination of simplicity, effectiveness, and adaptability made RepeatMD stand out as a valuable tool for learning and retaining medical knowledge. Pros One aspect of RepeatMD that stood out was its user-friendly interface. Cons One drawback of RepeatMD was its limited scope Review Source MK Maryna K. Consultant Higher Education Used the software for: 6-12 months ### "The Unmatched Benefits of RepeatMD"" May 24, 2024 5.0 I recently had the opportunity to utilize RepeatMD, and I must admit it exceeded my anticipations. The platform's capacity to automate revenue generation for aesthetic and wellness practices is its most remarkable feature. The powerful e-commerce options particularly caught my attention, simplifying the process of selling products and treatments and allowing practice owners to focus on providing top-notch patient care. Additionally, the membership programs and mobile rewards are excellent for enticing patients and promoting repeat visits. The specially designed MedCommerce Engine is groundbreaking; it effortlessly builds patient loyalty and continuously attracts new patients.However, the user interface of RepeatMD could use some refinement. While functional, it could be more intuitive and user-friendly. For any practice seeking to expand and succeed in today's competitive market, RepeatMD is essential. Its innovative features and seamless automation make it the perfect solution for enhancing patient outcomes and boosting practice revenue. Pros The specially designed MedCommerce Engine is groundbreaking; it builds patient loyalty and consistently attracts new patients. The platform's ability to automate revenue generation for aesthetic and wellness practices is highly impressive. Cons The user interface of RepeatMD could be improved. While useful, it could be more intuitive and user-friendly. Review Source Elizabeth B. Administrative Assistant Writing and Editing Used the software for: Less than 6 months ### "I am 100% Recommending RepeatMD" May 28, 2024 5.0 The simplicity of the process of selling products and services, allowing practice owners to focus on providing the best possible care to their patients. My favorite feature of the program is its ability to automate revenue generation for cosmetic and wellness practices. it effortlessly cultivates patient loyalty and attracts new patients on a daily basis. Pros The RepeatMD offer benefits, intuitive interface and long lasting relationship with customers. Cons However, one place where RepeatMD should improve is its user interface. It is beneficial, however it might be more user-friendly and simple. Review Source CD Cat D. Owner Medical Practice Used the software for: 6-12 months ### "Don’t Fall for this company " February 17, 2024 1.0 Has been horrible. They acknowledged that they did not meet the expectations that i was given. Agreed to financially compensate me but only agreed to less than half of what i spent with them. Not a good company. There are better more cost effective option out there. Pros Ability to text clients but other than that nothing Cons Horrible to work with. Was misled. Was told the actual app would be available 2 months after joining. Found out a year in the app had been available and being used by other local companies that joined AFTER me. I was lied to and told it was not available. But i was paying for the service others were receiving. Review Source Response from RepeatMD April 26, 2024 Dear Cat, Thank you so much for sharing this feedback. We are deeply sorry to hear about your negative experience with RepeatMD, as this is the opposite of the customer experience we strive for. We do not take this lightly. Dineshraj P. HR Manager Information Technology and Services Used the software for: 1-2 years ### "Repeat MD Use" April 23, 2024 5.0 Pros It's a Nice platform for mobile rewards and financial Empower. Cons Using for mobile platform and financial Empower and patiencevretention Review Source VR Verified Reviewer Social media manager Hospitality Used the software for: 6-12 months ### "Advancing Client Services: RepeatMD Under the Lens" May 24, 2024 5.0 One of the standout features of RepeatMD is its intuitive interface, which makes navigation and task completion seamless. Whether managing client profiles, scheduling appointments, or generating reports, the platform's user-friendly design ensures a smooth experience every step of the way. Pros What I like most about RepeatMD is its user-friendly interface and comprehensive features. The platform offers customizable branding, seamless client management, and effective automation tools, all of which significantly streamline operations. This not only enhances the user experience but also boosts efficiency and client satisfaction. RepeatMD stands out as a valuable tool for businesses looking to optimize their processes and strengthen their brand presence. Cons While RepeatMD offers many commendable features, one aspect that could be improved is its reporting functionality. The platform provides basic reporting capabilities, but there is room for enhancement in terms of customization and depth of insights. Additionally, the process of generating and exporting reports could be more intuitive and user-friendly. Review Source PD Peter D. Software Engineer Veterinary Used the software for: 1-2 years ### "Loving RepeatMD" November 22, 2023 5.0 Interface is so user-friendly and easy to understand and operate Pros Simplicity is the best, data analytics, customer engagement, collaboration effort. Cons Just it price is a bit high not everyone can afford Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.