# RepeatMD Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is RepeatMD the right Customer Loyalty solution for you? Explore 190 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/10009042/RepeatMD/reviews --- RepeatMD 4.4 (190) [View alternatives](https://www.capterra.com/p/10009042/RepeatMD/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 26th, 2026 # Reviews of RepeatMD Ease of use 4.4 Customer Service 4.3 ## Pros and Cons in Reviews MM Melissa M Aesthetic NurseMedical Practice, 11 - 50 employeesUsed the software for: Less than 6 months. “It helps me introduce my services while I'm with patients or while my doors are closed becoming a hell of a virtual salesperson.“ November 18, 2025 Dr Tami O Provider OwnerAlternative Medicine, 11 - 50 employeesUsed the software for: More than 2 years. “After completing our three-year commitment, we made multiple requests to terminate our agreement and did not receive timely responses. Despite reaching out on three separate occasions, the lack of communication resulted in us being billed for an additional month of services we had clearly requested to discontinue.“ March 15, 2026 ML Mary Ann L CEO CVOMedical Practice, 11 - 50 employeesUsed the software for: 1-2 years. “Our memberships and services are now seamlessly integrated into the app, and with the introduction of their V3 products, including personalized AI, the capabilities have gone from great to exceptional.“ October 22, 2025 Dr Tami O Provider OwnerAlternative Medicine, 11 - 50 employeesUsed the software for: More than 2 years. “Between the platform fees and the limited measurable return, the overall value did not meet our expectations.“ March 15, 2026 OG Ori G CEOHealth, Wellness and Fitness, 1,001 - 5,000 employeesUsed the software for: Less than 6 months. “Their platform makes it really easy for patients to learn about and buy our monthly hormone optimisation and weight loss programs.“ December 11, 2025 Merianne L Business to BusinessWholesale, 501 - 1,000 employeesUsed the software for: More than 2 years. “There are few aspects that is least about RepeatMD like Feature Overload, Having too many features can sometimes be overwhelming, especially for smaller practices that might not need all the functionalities.“ May 19, 2024 CV Candela V Administrative assistantAlternative Medicine, 11 - 50 employeesUsed the software for: Less than 6 months. “One of its main advantages lies in its ability to facilitate tracking and management of members and subscriptions, ensuring efficient and precise management.“ May 15, 2024 ML M L ownerMedical Practice, Self-employedUsed the software for: I used a free trial. “Would not try again because of difficulty cancelling even when I had not yet used their services.“ February 28, 2026 ## Showing most helpful reviews Showing 1-25 of 190 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Evans Y. Licenced Clinical Psychologist Hospital & Health Care Used the software for: 1-2 years ### "Prescription for Quality Patients Experience" January 20, 2025 5.0 Very decent and robust services to effectively manage patient's medical refills, communications and enhance the overall patient care. Pros Its data-driven approach is incredible and in highly impactful on matters patients engagement and retention. It makes monitoring patient's health trends and identifying any issues in their behaviour simple and effortless. These insights allows us to proactively engage with our patients with the necessary healthcare advice or recommendations, making them feel more valued and cared for. Cons So far I don't have any word of criticism since it sorts all my concerns thoroughly. Review Source JP Joy P. Chief Operating Officer Hospital & Health Care Used the software for: 6-12 months ### "The rewards keep patients coming back again and again" December 18, 2025 5.0 We've seen a clear boost in repeat visits and we're getting to talk about our services a lot more which is a win for us. Patients talk about their rewards like they're part of a club which makes them want to talk about us to their friends and family. Pros The rewards feature changed everything for us. Patients earn rewards for visits and purchases and they're genuinely excited to redeem them. It's fun for them and effortless for us. Cons We had to adjust a few reward values early on to make sure they made financial sense but it's been smooth ever since. Review Source CW Casey W. CEO Medical Practice Used the software for: 2+ years ### "Zero Stars for RepeatMD" February 19, 2025 1.0 Terrible when it comes to client and customer service. I spent $7,200 in subscription fees last year and got little in return that I couldn't have done myself. Pros Very Little to Like Here - After a year plus with RepeatMD I have found there is very little that they do that I couldn't do my self Cons Their customer service is terrible. There is no way to talk with a human and they use a chat system that ends up with zero solutions. This past month they sent one of our employees a 1099K indicating that they had paid the employee loyalty revenues that we really paid to our firm. Instead of fixing the 1099K to reflect payment of the revenue to our firm they put my staff in an endless chat loop that led to no solutions in a after a string of 4 or 5 chats with multiple individuals at RepeatMD. At the end of the day I am not sure there are even any people working at RepeatMD - it seems to be a fairly dumb chatbot rather than a client service portal to help my firm and my clients. I would never sign up with RepeatMD again and I plan to cancel our membership. Review Source BY Brandon Y. Chief Operating Officer Medical Practice Used the software for: 6-12 months ### "Our Loyalty program actually works now" December 18, 2025 5.0 The retention it created alone has paid for the software. Its been one of our best additions. Pros Patients love checking their rewards in the app. They come in just to redeem those rewards which gives us the opportunity to sell them another service. Cons I wish we had added it before the holidays, we would've made so much more with their promos Review Source MM Melissa M. Aesthetic Nurse Medical Practice Used the software for: Less than 6 months ### "The best virtual salesperson." November 18, 2025 5.0 It made my solo operation look really advanced. It helps me introduce my services while I'm with patients or while my doors are closed becoming a hell of a virtual salesperson. Pros As a Solo injector, I love that it lets me buy back my time so I don't have to talk about every service I offer, it's all in my app. They also create and run all our holiday promos, which is such a big weight off my plate. Cons Sice I'm a solo provider running the practice on my own, it was hard to block time for building the PP. Review Source BB Bobby B. Physician Assistant Medical Practice Used the software for: Less than 6 months ### "Sales has never been this consistent." December 18, 2025 5.0 RepeatMD helped us stabilize revenue and boost overall sales. Instead of chasing one off purchases, we now have a system that sells memberships and packages automatically. Pros We used to have busy months followed by slow ones. Since launching our app, we're seeing steady sales every single week. Even our slower seasons are profitable now Cons It took a little while to figure out which promotions worked best but once we did, it was smooth sailing. Review Source BR Benjamin R. Chief Executive Officer Hospital & Health Care Used the software for: Less than 6 months ### "Gave our practice a real brand identity" December 9, 2025 5.0 Before, we grew from word of mouth. Now, we have an actual app that is beautifully branded that sells for us. It;s like we finally caught up to where the industry is heading. Pros The custom app made us look so polished. Patients browse treatments and memberships right on their phones, it feels much more modern and professional. Cons Figuring out what rewards we wanted took some back and forth but the final product was worth it. Review Source DO Dolores O. Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Turned our patients into members effortlessly." October 16, 2025 5.0 We moved from a reliance on one-off sales to a stable membership model. It's helped us focus more on growth, since we know we've got a predictable stream of revenue from them. Pros The automated membership plans for our "Tox and Filler Club". Patients pay monthly for treatments they want and we get predictable revenue every month that covers our overhead. Cons The initial setup took a couple of weeks to get all our packages loaded, but it was a one-time plan. Review Source KH Kelly H. Owner Alternative Medicine Used the software for: 6-12 months ### "Not good for my practice" September 7, 2025 2.0 The sales tactics were very high pressured and I was lead to believe they would help with patient exposure more than they do. The contract is for a year and now I am paying over $700/month with NO return. Pros They have pleasant customer service staff. They do try to make this relevant to my practice but are not reaching the mark. Cons The cost and inability to leave a contract even though it is clearly not working for my business. It has not increased my traffic or enhanced my practice in any way. Review Source OG Ori G. CEO Health, Wellness and Fitness Used the software for: Less than 6 months ### "Perfect for our Hormone and Weight Loss memberships." December 11, 2025 5.0 They make our membership programs stand out and puts them right in the face of any prospects who has our app. Pros Their platform makes it really easy for patients to learn about and buy our monthly hormone optimisation and weight loss programs. Cons Honestly don't have anything bad to say about them they've been a pleasure to work with. Review Source IB Irina B. Owner/Executive Director Medical Practice Used the software for: 6-12 months ### "Best business decision I made!" May 30, 2023 4.0 LOVED the onboarding- super easy, fast, and customer (us) centric! However, my favorite part was definitely the amount of "best practice" advice we got to help us set up for success! Pros I love the client loyalty we develop with the membership program. Best of all, its easy to use (even though it doesn't integrate with our EMR) and it is patient-driven, so we don't have to worry about managing anything. Cons It would be nice to have integration into our medical record. It also would be great to be able to list all our services on the app as a "one stop shop". Alternatives considered [TouchMD](https://www.capterra.com/p/10003086/TouchMD/)[Aesthetic Record](https://www.capterra.com/p/162938/Aesthetic-Record/) Reason for choosing RepeatMD While it was more expensive than other competitors, it did offer WAY better features, which just made sense. It was also nice to talk to a sales rep right away and make a decision quickly, whereas the rest of the alternatives took too long to get back to us and schedule demos. Review Source EB Erin B. APRN - owner Medical Practice Used the software for: 6-12 months ### "Warning- RepeatMD is all hype and no competence " August 4, 2024 1.0 Horrible . DO NOT WASTE YOUR TIME AND MONEY WITH THIS INCOMPETENT COMPANY / SERVICE ! Pros Having an app. I thought having memberships and rewards would be beneficial for our business. How wrong I was. Cons Horrible customer service, tech support, continuous malfunctions of app and fees of both the financing and of membership programs of which we were never advised before purchasing. One latest example of MANY- a customer calls asking why they were texted noticed of a birthday reward, but when they clicked on link/ looked in app, there was nothing. I sent support and our assigned contact a copy of everything and it was “ being looked into” . That was 5 weeks and 2 emails later. And still nothing. This is only one example of COUNTLESS issues. So we are wasting our time and losing $$$ because of the incompetence of RepeatMD . DO NOT waste money on this inferior product. Again —We are LOSING money on their app and membership and financing. I bought their sales pitch snow job hook, line and sinker and now feel like a complete fool . Review Source BO BLESSING O. Virtual Assistant Internet Used the software for: I used a free trial ### "A review on RepeatMD Website" May 23, 2024 5.0 My experience was exciting, I got to book a spa treatment just with my mobile at very affordable rate. Navigation was smooth and website was easy to understand. Execution time was okay and spa experience was refreshing. Pros RepeatMD is very easily to search on the internet, the search engine optimization is top notch, the first page of the website is very calm yet captivating, the site functionality is also great. Website have almost all the trending social media handles, web design is beautiful reflecting calmness and wellness, site is well optimized with little broken lines, content is excellent and well targeted to the audience. Cons More bright coolers should be added to some of the pages on the website, the page 2 video for see how it works is not playing, this should be corrected. For Brand visibility on the internet key words(mobile rewards, patients financing, membership, ecommerce, patient engagement, business intelligence) optimization should be improved. Reason for choosing RepeatMD I saw it over the internet and wanted to try something new. Review Source VR Verified Reviewer IT Consultant Computer & Network Security Used the software for: Less than 6 months ### "TKNP GENERAL REVIEWS" June 22, 2024 5.0 RepeatMD has been exemptional, with no any set backs, actually one of our best preference. Pros It's systematic flow, data protection, organized flow of database is great. Cons I cannot get to think of what displeases me with RepeatMD as it offers top notch services Review Source LS Lynn S. RN Administration Cosmetics Used the software for: 1-2 years ### "No happy" June 8, 2023 1.0 Not good ! It appears that the entire company communicates with emails only and all employees or most of them at least work from home so information is slow. All The different departments seam to not be connected or share information or be on the same page. Prices were entered and advertised wrong so we had to honor that and lost money ! Not very well managed ! Pros Rewards program but most of the time we did not get a code to post in the patents account Cons Reports are too late and do not contain enough information. Very hard to track payments for memberships and RMD only sends emails to parents for credit card payment updates. No one calls the parents to update cards so if the email they have is wrong then the parent has no way of knowing that their card is expired. Reason for choosing RepeatMD We were referred by the Emsculpt rep for the medical gym platform Review Source Response from RepeatMD June 27, 2023 Dear Lynn, Thank you for sharing your feedback regarding your experience with RepeatMD. We sincerely apologize for your less than incredible experience. We take feedback very seriously, and would like to put you in touch with your Customer Success Specialist to address these concerns—many of which will be addressed by our updated product, which is rolling out over the next month. We are continually working to improve our interdepartmental communication and ensure that all team members are aligned and on the same page. Please reach out to support@repeatmd.com so that we can schedule a call to best address your concerns. CB Chris B. Chief Operating Officer Medical Practice Used the software for: 6-12 months ### "Easy Implementation, Data Driven Tool and a Successful Resource for our Practice" June 5, 2023 5.0 I can say Repeat MD is driven by a very qualified team of individuals that have our best interest in mind. During the implementation portion they took the tie to listen to the needs of our specific practice and tailed the app for our patients. The thing I like best is that this is not some cookie cutter platform, it is designed specifically for our office. Pros We had a great customer success team who helped get our platform up and running with exactly what we wanted to offer. Once we provide the information our team took it from there. They give great guidance and are always there for support. They are able to see what is successful in other practices and help us mirror that by offering customer driven specials and services to allow us to have the greatest success. Cons Nothing! We had a successful implementation and launch and the team at RepeatMD is consistently checking in to make sure our program is successful. Review Source SL Shadia L. Administrative Assitant Internet Used the software for: I used a free trial ### "RepeatMD Honest Review" June 4, 2024 5.0 It has been a pretty good experience. I have seen a side of applications I didn´t know. Pros What I like most about the application is how unique it is. Especially on the subject of rewards for the patients. I understand it is a new topic for apps. Cons SMS Marketing. I think it is unnecessary to use this type of marketing since surely users will be receiving notifications and reminders on their phones and emails. Review Source Mudassar B. Team Leader Telecommunications Used the software for: Less than 6 months ### "Streamlined Learning for Medical Professionals"" May 28, 2024 5.0 RepeatMD had some really appealing features. One of the things I liked most was its simplicity combined with its effectiveness. The platform made it incredibly easy for users to create and share flashcards, which are a proven method for learning and retaining information. Additionally, its spaced repetition algorithm helped users optimize their study time by focusing on the material they struggled with the most. This combination of simplicity, effectiveness, and adaptability made RepeatMD stand out as a valuable tool for learning and retaining medical knowledge. Pros One aspect of RepeatMD that stood out was its user-friendly interface. Cons One drawback of RepeatMD was its limited scope Review Source SMA SWEN MAE A. Admin Logistics and Supply Chain Used the software for: 1-2 years ### "My RepeatMD review" May 25, 2024 5.0 RepeatMD gave us the opportunity to reach more client and flourish our income. It is amazing to think that we are earning even in sleep. Aside from higher revenue, we also improve the volume of our clients. Pros It boost my income effortlessly with the help of my membership. I don't even need to manage it. My clients comes often to build up rewards and if clients lacked the budget? No worries, they can buy it now and pay later , which my clients really love. Cons Sometimes, the descriptions they give are a bit unclear and hard to understand by normal patients. Review Source Patricia E. Sales Admin Executive Office Used the software for: 6-12 months ### "Membership Platform" May 23, 2024 5.0 Pros Membership Platform and Manager Boost your income effortlessly with memberships without any of the hassle of managing them.Step into the world of memberships and watch your monthly recurring revenue flourish. Cons None, I liked the service that RepeatMD offered Review Source SW Stacey W. Owner Medical Practice Used the software for: 6-12 months ### "After a year of RepeatMD" June 9, 2023 4.0 I haven’t had a huge response. Many patients find it confusing or don’t use it other than when they are in my office. Pros There are great photos, it is an attractive app. I like that patients can purchase and pay through the app without it taking my time and attention. Cons The descriptions and details they use can be a bit vague or difficult for patients to pick between services. I make updates and corrections as I often see that there are errors and omissions. In the shop by concern segment for example, there are often additional treatment options which should be listed but aren’t. Any such changes are dealt with by me emailing my assigned rep and she forwards it to a team and some days later I can see changes. There is potential for delays and confusion on my end certainly so some of the Cons are probably more to do with my follow through or lack thereof. Reason for choosing RepeatMD I thought I’d try it out and hoped to see a boost in higher end treatment packages. I haven’t sold many packages or memberships but continue to sell most things directly in my office. It has helped me start offering memberships without as much difficulty in keeping it organized though. Review Source Allica Athina A. Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "101% Satisfied with RepeatMD" May 5, 2024 5.0 101% Satisfied and convenient. Just excited to use the platform more and grow my business using while it. RepeatMD just gets easier to use and I get more perks. Pros Extremely helpful! By far, one of the best uses of my money for the company as it efficiently and rapidly helped with increasing our recurring revenue for the past 6 months. Customer support is very good too as they truly guided me in maximizing the platform to reach a desired outcome for my investments through rewards, right packages and kind assistance. The platform itself is user-friendly due to its organized and simple interface. I love that RepeatMD has the right balance of both traditional and modern functionality so it is easier to sort things out. Cons Not a big deal I just noticed that the platform freezes from every once in a while yet I see that it is fast growing and usually has new updates or features that comes right after. Tip: When this happens, just make sure you are using the updated version, or check with the ccs, I always get fast replies. Review Source Nkechinyere E. Fashion designer Apparel & Fashion Used the software for: 6-12 months ### "Best decision to upscale your business" May 17, 2024 5.0 Good, has the best customer service, worth every penny spent. Pros RepeatMD has proven to be most beneficial to businesses, their top-notch customer services, and flexible tools. Being a fast-growing company RepeatMD has continuously developed new ideas for businesses I recommend RepeatMD for businesses seeking to enhance in the area of marketing and customer relationships. their membership program allows us to maintain close contact with clients offering special treatment and rewards to enhance business experience. Cons Generally, the app is good for business due to the fast paced growth of the company you need to take your time in understanding their process and how they work Review Source JJT Jane Jansen T. Design Online Media Used the software for: I used a free trial ### ""A goal of a company"" May 16, 2024 5.0 Pros RepeatMD is a rapidly expanding company known for its swift development of innovative ideas. It maintains a familial culture where employees are valued and demonstrate genuine care for one another. The organization is composed of exceptional individuals at every level who excel in their roles and exhibit commendable character traits that management highly values. This makes RepeatMD an ideal environment for gaining knowledge, progressing, and advancing in one's career. Cons RepeatMD is experiencing exceptional growth at an extremely rapid pace. As a company that thrives on innovation and quick adaptation, it is continuously evolving to stay ahead in the industry. This dynamic environment means that change is a constant, and employees must be flexible and adaptable to succeed. If you find it challenging to cope with frequent changes and a fast-paced work setting, this may not be the ideal company for you. However, for those who embrace change and are eager to grow alongside a forward-thinking organization, RepeatMD offers an exciting and rewarding career opportunity. Review Source JA Julia A. Administative Farming Used the software for: Less than 6 months ### "Recommended" June 5, 2024 5.0 very helpful and I am satisfied with the service because all my concerns were answered with RepeatMD Pros It makes the process easier to carry out all transactions and education wherever we are because it can be accessed on a mobile phone Cons So far I haven't found any difficulty in using it Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.