# Page 2 | RepeatMD Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is RepeatMD the right Customer Loyalty solution for you? Explore 190 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/10009042/RepeatMD/reviews --- RepeatMD 4.4 (190) [View alternatives](https://www.capterra.com/p/10009042/RepeatMD/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Page 2 - Reviews of RepeatMD ## Showing most helpful reviews Showing 26-50 of 190 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Dr Tami O. Provider Owner Alternative Medicine Used the software for: 2+ years ### "Three-Year Experience: Good Idea, Poor Follow-Through" March 15, 2026 1.0 From a business perspective, we also did not see the level of practice growth that had been represented during the onboarding process. Between the platform fees and the limited measurable return, the overall value did not meet our expectations. Pros We used RepeatMD for three years and appreciated some aspects of the platform, particularly the concept of helping practices implement membership-style programs and automated marketing. Cons However, our experience toward the end of the contract was disappointing. After completing our three-year commitment, we made multiple requests to terminate our agreement and did not receive timely responses. Despite reaching out on three separate occasions, the lack of communication resulted in us being billed for an additional month of services we had clearly requested to discontinue. Review Source AH Alexis H. RN Manager Medical Practice Used the software for: 1-2 years ### "La Belle Medical Spa" October 22, 2025 5.0 Our experience with RepeatMD has been exceptional. The platform has streamlined how we promote treatments, manage memberships, and engage with patients. Setup was simple, support was excellent, and our team quickly saw results. Patients love the convenience of browsing services, earning rewards, and accessing offers all in one place. RepeatMD has truly elevated the client experience and helped us grow at La Belle Medical Spa. Pros One of the greatest advantages of using RepeatMD at La Belle Medical Spa has been its simplicity and effectiveness. The platform is easy for both our staff and patients to navigate, making it seamless to manage memberships, promotions, and follow-ups. It has greatly improved patient engagement by allowing clients to explore treatments, earn rewards, and access exclusive offers from their phones. The onboarding process was smooth, and the customer support team has been excellent—always responsive and helpful. Overall, RepeatMD has enhanced communication, increased client retention, and contributed to our business growth through its user-friendly interface and powerful marketing tools. Cons While our experience with RepeatMD has been very positive, there are a few minor areas that could be refined. Occasionally, small updates take time to sync across devices, and new users may need a short learning period to get familiar with all the features. Overall, these are minimal compared to the platform’s benefits, and they haven’t impacted our ability to provide excellent service or maintain efficiency at La Belle Medical Spa. Review Source MAL Mary Ann L. CEO CVO Medical Practice Used the software for: 1-2 years ### "RepeatMD- Cutting Edge APP for Aesthetic Practices (Medical & Dental)" October 22, 2025 5.0 If you're a medical spa or dental practice owner looking to elevate your patient experience and drive revenue growth, I highly recommend RepeatMD. Their customer support, training resources, and overall commitment to client success are truly top-notch. Pros As the CEO of Consultants in Dental Aesthetics in Spring, TX, I can confidently say that partnering with RepeatMD has been a game-changer for our practice. We've been using their platform to boost patient loyalty, engagement, and overall profitability — and the results have exceeded expectations. Our memberships and services are now seamlessly integrated into the app, and with the introduction of their V3 products, including personalized AI, the capabilities have gone from great to exceptional. The innovation they bring to the table is truly next-level. Cons So Many options, you need to set goals and maximize strategies systematically. It's a great problem to have. Switched from [Kleer](https://www.capterra.com/p/247850/Kleer/) Wanted more than Membership Management and RepeatMD offered a vast array of perks and benefits to both patients and the practice. Review Source AS Alexa S. Medical Spa Coordinator Medical Practice Used the software for: 1-2 years ### "LOVE RepeatMD" October 22, 2025 5.0 I love repeatmd! It is an easy system to use and that’s how we manage memberships! Patients of all ages seem to use it with ease so it is a very good tool that our practice uses! Pros I love the rewards we can offer to parents depending on how many times they visit! We can offer memberships to patients that are interested but also reward loyal customers who do not have memberships! Cons I would say sometimes that it is hard to find things on the app, but for the most part it is laid out well & self explanatory! Review Source JP Joy P. Chief Operating Officer Hospital & Health Care Used the software for: 6-12 months ### "The rewards keep patients coming back again and again" December 18, 2025 5.0 We've seen a clear boost in repeat visits and we're getting to talk about our services a lot more which is a win for us. Patients talk about their rewards like they're part of a club which makes them want to talk about us to their friends and family. Pros The rewards feature changed everything for us. Patients earn rewards for visits and purchases and they're genuinely excited to redeem them. It's fun for them and effortless for us. Cons We had to adjust a few reward values early on to make sure they made financial sense but it's been smooth ever since. Review Source BY Brandon Y. Chief Operating Officer Medical Practice Used the software for: 6-12 months ### "Our Loyalty program actually works now" December 18, 2025 5.0 The retention it created alone has paid for the software. Its been one of our best additions. Pros Patients love checking their rewards in the app. They come in just to redeem those rewards which gives us the opportunity to sell them another service. Cons I wish we had added it before the holidays, we would've made so much more with their promos Review Source KJ Karen J. Practice Manager Medical Practice Used the software for: 1-2 years ### "Don't believe the hype without doing extreme due diligence" December 11, 2024 2.0 We purchased the software at a seminar and met with their top people. No one ever talked about the additional percentage that they charge on every single transaction. They try and tell you it is a rewards app but the truth is all they try and do is get you to constantly have a huge sales 20 to 25% off on top of all of the credit card fees they charge you. You would have to have huge margins in order to make this really work. Most of us in this industry don't have those kind of margins anymore. If they were very upfront about all of their costs and they weren't trying to just sell you I wouldn't be so upset with these people, but they do not do that. Don't believe their positive reviews, find out who has actually been using the system that doesn't work for them as an influencer, and see what they say. I would never ever refer them to anyone. Pros The idea of repeat MD is great. The problem is the industry doesn't really have a good shopping tool that is also a rewards program. They do make on- boarding easy. Cons . These people mislead you in crushed every possible way. They have these huge seminars where they never talk about how much they charge you and how much you actually have to sell in order to make any money. They distort the facts pretty tremendously and make sure that until you're hooked in you don't really know what it's costing you. They also make you sign a very long contract and I cannot tell you how many people are trying to get out of that contract once they realize what a bad deal it is. It doesn't matter if you sell $100,000 and it costs you $120,000. Review Source ML M L. owner Medical Practice Used the software for: I used a free trial ### "Be VERY sure you want to try the service --cannot change your mind " February 28, 2026 1.0 Would not try again because of difficulty cancelling even when I had not yet used their services. (I had a family situation/death to deal with that affected my ability to run my business at this time.) Pros Seems like it would make sales easier. Flashy demos that get you excited about progress and getting help. Cons Changed my mind after I signed up and despite not using the platform or service at all, was still held to the $700 a month fee for a 90 day required cancellation notice. Review Source gN gina N. Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "Run, dont sign the contract, look elsewhere" October 11, 2024 1.0 Horrible. I will never dign up for another service even similar to this product. Nothing is professional about this company. Also, its a red flag when you cant find an option to leave a google review. They've kept themselves off of google for a reason. Pros They are great at selling dreams. The bulk of the reviews here are fake. I spokevwith another company concerning their product and they stated daily the dpesk to providers trying to get out of this overpriced product. They will a few times a year send out specials that are along the lines of groupon. You will lose money on the products. Through the platform patients can receive funding from affirm. You can get around the affirm rules not allowing smaller businesses to work directly with their platform by having the vlient apply fir a affirm credit card. Cons They never reach back out when you need assistance eith their app. The app is full of glitches. They will not assist you with marketing...this is an app only but they wont market it this way. During your initial discussions, they never state they are simply an app. This becomes obvious when you ask for guidance concerning specials. Clients find the app confusing and difficult to use. Review Source EB Erin B. APRN - owner Medical Practice Used the software for: 6-12 months ### "Warning- RepeatMD is all hype and no competence " August 4, 2024 1.0 Horrible . DO NOT WASTE YOUR TIME AND MONEY WITH THIS INCOMPETENT COMPANY / SERVICE ! Pros Having an app. I thought having memberships and rewards would be beneficial for our business. How wrong I was. Cons Horrible customer service, tech support, continuous malfunctions of app and fees of both the financing and of membership programs of which we were never advised before purchasing. One latest example of MANY- a customer calls asking why they were texted noticed of a birthday reward, but when they clicked on link/ looked in app, there was nothing. I sent support and our assigned contact a copy of everything and it was “ being looked into” . That was 5 weeks and 2 emails later. And still nothing. This is only one example of COUNTLESS issues. So we are wasting our time and losing $$$ because of the incompetence of RepeatMD . DO NOT waste money on this inferior product. Again —We are LOSING money on their app and membership and financing. I bought their sales pitch snow job hook, line and sinker and now feel like a complete fool . Review Source VR Verified Reviewer freelanc Internet Used the software for: I used a free trial ### "I like most" April 13, 2024 5.0 Pros Customer services are very well. I am so happy Cons RepeatMD's service quality is just so good Review Source KV Kelli V. Owner Medical Practice Used the software for: 1-2 years ### "Bad business practices" October 15, 2023 1.0 BAD business practices, BAD execution, lots of shiny benefits like free purses and vacation giveaways to lure in Med spa owners. Pros I can't think of anything I liked about RepeatMD. Cons They get you into a contract that is almost impossible to get out of without paying a crap ton of money. They created memberships and loyalty program that made me lose money - then memberships that I was setting up with their program rather than just using my own system, only to find out they were "double dipping" on fees both on my end and the patient's end on top of the monthly amount I was giving them. They failed to cancel memberships when I asked them to (because as the business owner I didn't have the power to actually do it myself) so lots of pissed off patients. One patient got a free item 3 months in a row because it wasn't well thought out what they recommended for loyalty gifts. Overall, I was paying them $500/month AND losing $600 a month in fees from them managing the membership, again, that I could have done myself. Then after speaking with the "\[sensitive content hidden\] " on the phone, he was highly apologetic and seemed to be very embarrassed by my experience with them. He made it sound like he would gladly let me out of the contract but if I wanted to, I could get 6 months free in order to see how their "new and improved" product was. Right afterward, they tried to charge my card again. I told him I wanted out of the contract and not do the 6 months free and all of the sudden it would cost me 3 months of payments to get out of the contract. Now that the 6 months is up, they are again trying to charge my card and want me to pay $1500 to get out of the contract. Ridiculous. Review Source LS Lynn S. RN Administration Cosmetics Used the software for: 1-2 years ### "No happy" June 8, 2023 1.0 Not good ! It appears that the entire company communicates with emails only and all employees or most of them at least work from home so information is slow. All The different departments seam to not be connected or share information or be on the same page. Prices were entered and advertised wrong so we had to honor that and lost money ! Not very well managed ! Pros Rewards program but most of the time we did not get a code to post in the patents account Cons Reports are too late and do not contain enough information. Very hard to track payments for memberships and RMD only sends emails to parents for credit card payment updates. No one calls the parents to update cards so if the email they have is wrong then the parent has no way of knowing that their card is expired. Reason for choosing RepeatMD We were referred by the Emsculpt rep for the medical gym platform Review Source Response from RepeatMD June 27, 2023 Dear Lynn, Thank you for sharing your feedback regarding your experience with RepeatMD. We sincerely apologize for your less than incredible experience. We take feedback very seriously, and would like to put you in touch with your Customer Success Specialist to address these concerns—many of which will be addressed by our updated product, which is rolling out over the next month. We are continually working to improve our interdepartmental communication and ensure that all team members are aligned and on the same page. Please reach out to support@repeatmd.com so that we can schedule a call to best address your concerns. HC Henna C. Customer Service Representative Telecommunications Used the software for: Less than 6 months ### "How it feels to switch on RepeatMD" June 27, 2024 5.0 Excellent and very easygoing platform. The updates can way more better on the future and it's giving us the comfort we want on trusting online platforms Pros What i like about RepeatMD is that, it's giving me the hassle-free virtual environment. It is my first time to use this but it's not giving me any hardship and it exceed my expectation. As a person who uses online platform on making out appointments and schedules easier the way it is this RepeatMD helps a lot. Nothing more, nothing less. This platform is very commendable Cons It is still on the progress of upgrading it's internal. Waiting for a way more better options in doing virtual-things Switched from [TableUp](https://www.capterra.com/p/178176/TableUp/) The comfort and convenient that repeatMD offers Review Source magret C. Administration Officer Hospital & Health Care Used the software for: 6-12 months ### " Effective and efficient! " May 12, 2024 5.0 Pros Very user friendly and dies the job. Our sales increased by 40% Cons I wish we knew about it sooner because before we had it, our sales were not so great😊 Review Source VR Verified Reviewer Marketing Officer Civil Engineering Used the software for: I used a free trial ### "Rewarding, effective and efficient app" May 23, 2024 5.0 In today's dynamic marketplace, businesses across all sectors are recognizing the pivotal role of customer loyalty in sustaining growth and fostering success. As such, we are thrilled to introduce our comprehensive Loyalty Program—a game-changer designed to reward our valued patrons while driving mutual benefit and satisfaction and which the RepeatMD offers Pros I like the most about RepeatMD are the membership platform and manager that helps increase income effortlessly through memberships without the problem of managing it, with the use of mobile rewards platform, I was able to drive loyalty and sell more treatments effortlessly, this is also the best app for patient experience, through app you can also sell treatments anytime and anywhere with your own marketplace from companies in Fortune 500 to other top-tier online retailers, within this app also offers patient financing with buy now pay later scheme with no late fees or surprise charges and lastly, helps patient retention and never lose another patient again. Cons This app is almost perfect but still have room of improvements especially on the SMS marketing management, but the rest from the membership to reward system, promotions to ecommerce management are superb Review Source Faith C. Director Human Resources Used the software for: Less than 6 months ### "Streamlining Patient Engagement with RepeatMD's Versatile Features" May 28, 2024 5.0 Our interactions with RepeatMD have been good. The platform has completely changed the way we interact with our patients, allowing us to provide outstanding treatment and support. RepeatMD's user-friendly interface and extensive feature set have made it an essential tool for our practice's success. Pros The most remarkable feature of RepeatMD is how well it can be used to increase patient involvement. The platform provides an extensive feature set designed to satisfy the various demands of healthcare providers. RepeatMD gives practitioners the tools they need to provide their patients with a personalized and streamlined experience, from easily configurable branding to easy appointment scheduling and effective referral tracking. The platform's easy-to-use interface facilitates navigation and enables us to fully utilize its features. Cons Athough RepeatMD has several helpful features, the analytics and reporting tools might use some improvement. Strategic planning and data-driven decision-making would be made easier with more comprehensive and adaptable reporting choices that offer insightful information on patient behavior and practice performance. Reason for choosing RepeatMD We ultimately chose RepeatMD over the alternative products because of its robust feature set, particularly in terms of customizable branding, appointment scheduling, and referral tracking. RepeatMD offered a more comprehensive solution that aligned closely with our practice's needs and goals. Additionally, the user-friendly interface and reputation for reliability were key factors in our decision. Review Source Gel A. Moderator Media Production Used the software for: 1-2 years ### "RepeatMD: Revolutionizing Patient Engagement and Practice Growth" May 17, 2024 5.0 My overall experience with RepeatMD has been highly positive. The platform offers a robust set of tools that empower healthcare practices to optimize patient engagement, streamline operations, and drive revenue growth. From Membership Management to eCommerce Integration, RepeatMD provides comprehensive solutions tailored to the unique needs of healthcare providers. While there may be a learning curve for some features, the benefits far outweigh any challenges. Overall, RepeatMD has proven to be an invaluable asset in enhancing patient care and practice efficiency. Pros The comprehensive suite of features, including Membership Management, eCommerce Integration, and Customer Activity Tracking, empowers healthcare practices to enhance patient engagement, streamline operations, and drive revenue growth seamlessly. Cons The complexity of some features may require additional training or support for users to fully leverage their potential. Review Source Wilma A. Owners Food & Beverages Used the software for: 6-12 months ### "The perfect business tools I've ever chosen" May 24, 2024 5.0 10/10 for this software! so helpful and efficient! Pros RepeatMD is very user-friendly and helpful for us to increase our monthly sales. Cons Pricing: Depending on individual budgets and needs, some users may find the pricing structure of RepeatMD less favorable. However, for us, it is understandable given the quality we have received. Review Source CB Chris B. Chief Operating Officer Medical Practice Used the software for: 6-12 months ### "Easy Implementation, Data Driven Tool and a Successful Resource for our Practice" June 5, 2023 5.0 I can say Repeat MD is driven by a very qualified team of individuals that have our best interest in mind. During the implementation portion they took the tie to listen to the needs of our specific practice and tailed the app for our patients. The thing I like best is that this is not some cookie cutter platform, it is designed specifically for our office. Pros We had a great customer success team who helped get our platform up and running with exactly what we wanted to offer. Once we provide the information our team took it from there. They give great guidance and are always there for support. They are able to see what is successful in other practices and help us mirror that by offering customer driven specials and services to allow us to have the greatest success. Cons Nothing! We had a successful implementation and launch and the team at RepeatMD is consistently checking in to make sure our program is successful. Review Source Faith C. Customer Experience Expert Health, Wellness and Fitness Used the software for: 6-12 months ### "Improving Revenue Streams and Patient Care" May 15, 2024 5.0 I had the pleasure of using RepeatMD recently, and I have to admit that it is really above my expectations. The platform's capacity to automate revenue generating for aesthetic and wellness practices is what I enjoy most about it. The specially designed MedCommerce Engine is revolutionary; it effortlessly cultivates patient loyalty and draws in new patients on a constant basis. The powerful e-commerce options are one aspect that really caught my attention. It makes the process of selling items and treatments simpler, freeing up practice owners to concentrate on giving patients the best care possible. Furthermore, membership programs and mobile rewards are excellent means of enticing patients and encouraging follow-up appointments. The user interface of RepeatMD, though, is one area that needs work. It's useful, but it could be easier to use and more straightforward. For any practice hoping to expand and prosper in the cutthroat market of today, RepeatMD is an absolute must. Its cutting-edge features and smooth automation make it the ideal answer for improving patient outcomes and increasing practice income. Pros The platform's capacity to automate revenue generating for aesthetic and wellness practices is what I enjoy most about it. The specially designed MedCommerce Engine is revolutionary; it effortlessly cultivates patient loyalty and draws in new patients on a constant basis. Cons The user interface of RepeatMD, though, is one area that needs work. It's useful, but it could be easier to use and more straightforward. Reason for choosing RepeatMD RepeatMD provide a more feature-rich feature set that better fits the unique demands and specifications of the company. Also, it offers superior customer assistance and a more responsive support staff, which results in a more seamless user experience and speedier issue resolution. Switched from [Timely](https://www.capterra.com/p/142756/Timely/) In comparison to Timely, RepeatMD provide a more feature-rich feature set that better fits the unique demands and specifications of the company. Also, it offers superior customer assistance and a more responsive support staff, which results in a more seamless user experience and speedier issue resolution. Review Source Merianne L. Business to Business Wholesale Used the software for: 2+ years ### "Experience with RepeatMD " May 19, 2024 5.0 RepeatMD offers a powerful set of tools designed to enhance patient engagement, retention, and practice growth. Its strengths in loyalty programs, customizable branding, and data-driven insights are particularly noteworthy. However, addressing the challenges related to setup, customization, cost, and user experience could further improve its effectiveness and accessibility for a broader range of practices. Pros RepeatMD stands out for its holistic approach to patient retention and engagement, its emphasis on customizable branding, and its ability to provide actionable insights through data. These features collectively contribute to improved patient loyalty, satisfaction, and practice success. Cons There are few aspects that is least about RepeatMD like Feature Overload, Having too many features can sometimes be overwhelming, especially for smaller practices that might not need all the functionalities. This could complicate the user experience and make it harder to focus on the most important tools. RepeatMD could further enhance its appeal and effectiveness for a wider range of medical and aesthetic practices. Review Source BO BLESSING O. Virtual Assistant Internet Used the software for: I used a free trial ### "A review on RepeatMD Website" May 23, 2024 5.0 My experience was exciting, I got to book a spa treatment just with my mobile at very affordable rate. Navigation was smooth and website was easy to understand. Execution time was okay and spa experience was refreshing. Pros RepeatMD is very easily to search on the internet, the search engine optimization is top notch, the first page of the website is very calm yet captivating, the site functionality is also great. Website have almost all the trending social media handles, web design is beautiful reflecting calmness and wellness, site is well optimized with little broken lines, content is excellent and well targeted to the audience. Cons More bright coolers should be added to some of the pages on the website, the page 2 video for see how it works is not playing, this should be corrected. For Brand visibility on the internet key words(mobile rewards, patients financing, membership, ecommerce, patient engagement, business intelligence) optimization should be improved. Reason for choosing RepeatMD I saw it over the internet and wanted to try something new. Review Source VR Verified Reviewer Marketing Computer Games Used the software for: I used a free trial ### "RepeatMD is a great software " May 19, 2024 5.0 RepeatMD is a robust software suite that empowers businesses to operate more efficiently and effectively, ensuring that both patients and providers are satisfied with the experience. It's a solid investment for any practice looking to modernize and streamline its operations. Pros The Membership Platform and Manager is a game-changer for businesses looking to enhance their income streams. It's like having a silent partner that takes care of all the membership management, allowing you to reap the benefits of a flourishing monthly revenue. The Mobile Rewards Platform is equally impressive, fostering loyalty and encouraging repeat business with minimal effort. It's a win-win situation where patients feel valued and businesses see a boost in sales. The Best In Class Patient experience is evident through the intuitive mobile app that not only rewards but also engages patients. It's a seamless extension of the clinic's service, making every interaction a positive one. With the ability to sell treatments around the clock, RepeatMD positions itself as a powerhouse, mirroring the success of top online retailers and providing businesses with a robust marketplace. The Superior Patient financing option is a thoughtful addition, offering flexibility and convenience with a 'buy now, pay later' feature that's free of nasty surprises. Lastly, the Patient Retention capabilities are nothing short of revolutionary. The automated system works tirelessly to ensure that patients remain within the practice's ecosystem, significantly reducing the chances of losing them to competitors. Cons While RepeatMD is a stellar platform, there's always room for improvement. Navigating the app could be more intuitive. A more streamlined interface would enhance the overall user experience, making it even more inviting for both patients and staff. Additionally, while the financing options are excellent, more clarity around the terms and conditions could help patients make more informed decisions. Review Source AB Alicia B. Physician Assistant Medical Practice Used the software for: 1-2 years ### "RepeatMD medical spa user review" June 8, 2023 5.0 I would say that I have been using RepeatMD for 12 months now and my retention and business growth has more than doubled since initiating it. I think my experience has been nothing less than excellent. Pros Using RepeatMD has allowed for significant retention of patients and helped to increase revenue per hour with cross-market advertising, text messaging and reward offers. Cons I don't like that the financing options keeps changing although I realize this is trying to get the best options for patients and providers alike. Reason for choosing RepeatMD AmSpa recommendation made me go directly to the product that I thought would be the most helpful in this industry. Review Source Similar Products Featured ## Related categories [Dental](https://www.capterra.com/dental-software/)[Dermatology](https://www.capterra.com/dermatology-software/)[Customer Loyalty](https://www.capterra.com/customer-loyalty-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.