# Page 5 | RepeatMD Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is RepeatMD the right Customer Loyalty solution for you? Explore 190 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/10009042/RepeatMD/reviews --- RepeatMD 4.4 (190) [View alternatives](https://www.capterra.com/p/10009042/RepeatMD/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 26th, 2026 # Page 5 - Reviews of RepeatMD ## Showing most helpful reviews Showing 101-125 of 190 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use ME Michael E. Director Consumer Services Used the software for: I used a free trial ### "Fairly satisfactory" May 18, 2024 4.0 I would say it could really use a lot of work and because of this I had to go back to old methods of handling my business Pros The interface was quite good and scalability is highly possible. Cons It lacked that user friendly option and most of it's features were quite complex especially for a new user. Review Source Dineshraj P. HR Manager Information Technology and Services Used the software for: 1-2 years ### "Repeat MD Use" April 23, 2024 5.0 Pros It's a Nice platform for mobile rewards and financial Empower. Cons Using for mobile platform and financial Empower and patiencevretention Review Source Diah Octaviani P. Project Manager Civil Engineering Used the software for: I used a free trial ### "Easy ordering, easy payment" May 13, 2024 5.0 Pros Ease of membership with generous service bonuses The payment can be made later with any payment method Cons Membership needs to be renewed annually Review Source VR Verified Reviewer Marketing Research Manager. Apparel & Fashion Used the software for: Less than 6 months ### "An exceptional loyalty platform" April 22, 2024 5.0 Pros The RepeatMD app has enabled us to retain almost 95% of our patients through its mobile rewards platform, which is an unprecedented result for our practice. Cons A possible area for improvement would be to broaden the variety of treatments available on the marketplace. Having a wider range of options would increase our revenue streams. Review Source AB Alicia B. Physician Assistant Medical Practice Used the software for: 1-2 years ### "RepeatMD medical spa user review" June 8, 2023 5.0 I would say that I have been using RepeatMD for 12 months now and my retention and business growth has more than doubled since initiating it. I think my experience has been nothing less than excellent. Pros Using RepeatMD has allowed for significant retention of patients and helped to increase revenue per hour with cross-market advertising, text messaging and reward offers. Cons I don't like that the financing options keeps changing although I realize this is trying to get the best options for patients and providers alike. Reason for choosing RepeatMD AmSpa recommendation made me go directly to the product that I thought would be the most helpful in this industry. Review Source SB Stephanie B. RN and CEO Medical Practice Used the software for: I used a free trial ### "Attracts client loyalty and faithfulness " June 1, 2023 5.0 My overall experience has been very positive. Pros I love the fact that it is so easy to use, it gives all of the treatment options and package deals, and it helps clients make informed decisions Cons The cost probably, although you get what you pay for. Top price for top quality. Reason for choosing RepeatMD I purchased a device from Alma Laser and they connected me with RepeatMD. I was on a webinar a few years ago with RepeatMD and liked what I heard at that time but I couldn’t afford it then as I was just starting out. Review Source Response from RepeatMD June 13, 2023 Hi Stephanie, Thank you so much for your review of RepeatMD. We are so happy to hear you and your clients are enjoying the app! UE Ugo E. Customer service Consumer Services Used the software for: I used a free trial ### "Streamlining growth " May 20, 2024 5.0 Pros Its the ability to automate revenue and streamlines operations. Cons Learning curve, occasional technical issues. Review Source MS Mabelle S. Planning and Quality Management Officer Higher Education Used the software for: Less than 6 months ### "Mobile Rewards Platform" May 16, 2024 5.0 Overall, RepeatMD empowers our company to elevate patient loyalty, drive treatment sales, and enhance the overall patient experience through its innovative mobile rewards program. Pros Its mobile reward platform is the best since it drives revenue growth for the company through encouraging repeat visits and increasing treatment sales. It helps achieve sustainable business growth while prioritizing patient satisfaction. Cons It is reliant on consistent internet connectivity and technological infrastructure. Review Source KR Kiarash R. owner Medical Practice Used the software for: 1-2 years ### "Rolled out before it's Mature" October 20, 2023 3.0 Has not proven to provide great ROI. Can probably be done on other platforms for less. Super buggy with poor support. Pros I like the concept of what is to be delivered: membership management, easy referrals, sales at off hours, Cons Buggy program. Support reps are inexperienced and we have to correct their implementation mistakes. Responses for support tend to be slow. Company leads it's customers by dangling a carrot that never arrives....been waiting for half a year "on the list" to be given new actual app rather than a homescreen weblink. 6 months later still no delivery. Setting up a web app on a phone is cumbersome and 95% of people have no idea how to do it, so we have to do it for them. every week phone number verification is requested AGAIN for each app user in order to be able to log in to account, even though it's on their locked phone. Review Source SW Stacey W. Owner Medical Practice Used the software for: 6-12 months ### "After a year of RepeatMD" June 9, 2023 4.0 I haven’t had a huge response. Many patients find it confusing or don’t use it other than when they are in my office. Pros There are great photos, it is an attractive app. I like that patients can purchase and pay through the app without it taking my time and attention. Cons The descriptions and details they use can be a bit vague or difficult for patients to pick between services. I make updates and corrections as I often see that there are errors and omissions. In the shop by concern segment for example, there are often additional treatment options which should be listed but aren’t. Any such changes are dealt with by me emailing my assigned rep and she forwards it to a team and some days later I can see changes. There is potential for delays and confusion on my end certainly so some of the Cons are probably more to do with my follow through or lack thereof. Reason for choosing RepeatMD I thought I’d try it out and hoped to see a boost in higher end treatment packages. I haven’t sold many packages or memberships but continue to sell most things directly in my office. It has helped me start offering memberships without as much difficulty in keeping it organized though. Review Source Travis G. COO & Practice Manager Health, Wellness and Fitness Used the software for: Less than 6 months ### "The concept is there....time will tell if future iterations of the product will be what we need" June 14, 2023 4.0 I'm still hopeful this investment will pay off. In it's current format, I feel it's limited with what I can do with it. The lack of control and heavy leaning on RepeatMD staff seems like it would be a detriment to their own sustainability. Give me the control, and the tools I need and I'll take it from there. I'm am putting a lot of hope into 2.0, and if it doesn't deliver what I need I'm not sure we can continue on once our contract expires. Pros 1\. Ease of build and deployment. 2. Staff is great, quick, and easy to work with3. The concept is spot on. We just need to make it work now. Cons 1\. Control over the app leaves much to be desired. So many things I want to do require reaching out to get it accomplished. I NEED MORE CONTROL. Hopefully 2.0 will do this.2. Need gift cards, and better marketplace (non package) to maximize resale. And then need control over it. Again, hopefully 2.03. Integration with our EMR. Every package we sell, must be duplicated/invoiced in our EMR. Not sure of a way around this, and not sure if other things like this probably require the same thing.4. Transparency and Support of the technical infrastructure. They've been improving on this.5. The occasional masterclass is great. But would really like to see some more consistent INTERACTIVE training/best practices, etc. Reason for choosing RepeatMD The \[sensitive content hidden\] of RepeatMD made their case. The case studies helped. The ease of deployment promises was good. I believe that these guys are visionaries. I just need to get more from it. Review Source RT Roger T. Manager Consumer Services Used the software for: Less than 6 months ### "A dreamof the company" April 22, 2024 5.0 Pros RepeatMD is a fast-growing company that rapidly develops new ideas. By preserving a family culture where employees play an essential role and where everyone shows genuine concern for others. This company is made up, from top to bottom, of extraordinary people who are not only excellent at their jobs, but also demonstrate qualities of character that are appreciated by management. It's a company that's a perfect place to gain knowledge, progress and advance one's career. Cons RepeatMD is growing extremely fast. If you find it hard to cope with change, this may not be the right company for you. Review Source QA Quadri A. Procurement manager Consumer Services Used the software for: 6-12 months ### "A product that exceeds expectations " May 17, 2024 5.0 Quality, good customer services and good product success Pros I like their innovative features and their exceptional customer service that gives values to money Cons I would love them to create more special giveaways Review Source Tonny O. student Higher Education Used the software for: Less than 6 months ### "RepeatMD review" April 13, 2024 5.0 Pros It has swiped out the traditional queueing and physical record keeping. Cons The buy now pay later idea does not seem to be ideal. customers trustworthy should be least assured. Review Source YK Yekaterina K. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Owner " June 10, 2023 3.0 The market place is had to browse. I wanted to arrange my packages under my different categories- but that was not possible- had to be only under categories they set it up Pros Services can be sold on line, I can send discount codes to my customers Cons It’s very hard to customize. They also very slow They announced upgrade of the system in April- not time yet on when they will go life on that Review Source EJ Elizabeth J. Physician Owner Medical Practice Used the software for: Less than 6 months ### "RepeatMD is Making a Difference in Our Practice" June 6, 2023 4.0 So far a great experience. Our clients are really liking the platform and the client loyalty is paying off with more repeat customers and more cross selling of services. Pros Professional design and easy onboarding process with great RepeatMD staff members. Client loyalty is allowing us to offer more services at better prices to loyal customers. So far it is a win - win. Cons The service functions similar to an "App" but is actually a platform that can be bookmarked on the phone. The steps to bookmark the app are not intuitive to many of our clients. The memberships are listed right to left without an arrow indicating there are more to view to the right. It is not obvious to clients that we have 6 membership options as they only see the first three.The marketplace tabs are not customizable and do not include a tab call Botox & Fllers. Review Source MD Maryse D. Administrative assistant Online Media Used the software for: Less than 6 months ### "Membership platform and manager" May 25, 2024 5.0 Pros Boost your income effortlessly with memberships without any of the hassle of managing them. Step into the world of memberships and watch your monthly reccuring revenue flourish. Cons Nothing, I love it all. Overall I've only had an amazing experience with RepeatMD. Review Source Quang Minh D. Business Analyst Information Technology and Services Used the software for: Less than 6 months ### "A wonderful experience with RepeatMD" April 13, 2024 5.0 It is a great experience. RepeatMD boosts my company's income with memberships without any of the hassle of managing them. It also enhance user experience with mobile rewards app. Last but not least, RepeatMD has a "buy now, pay later" mechanism - with no late fees or surprises. Those are the reasons that convinced me to use RepeatMD, and I was super happy with my decision. Pros I really love the rewards feature, because with this amazing feature I can build up rewards when I come in to use the system. Furthermore, patient retention is key, and RepeatMD is superb with that. The app is built with great concern about UX, it makes me want to continue using every single time. Cons I have nothing to feel bad about RepeatMD. If there's room for improvement, I wish the app was a little easier to navigate. That would be perfect. Review Source DB Donna B. Nursing Aide Hospital & Health Care Used the software for: Less than 6 months ### "Excellent RepeatMD" May 24, 2024 5.0 Sell treatments are around the clock with your own market harness the firepower of fortune 500 companies and drive revenues just like top tier online retailers Pros Well undoubtedly RepeatMD platform has proven to be highly beneficial via its customer centric engagement, real-time data analytics & documentation Cons Nothing, all highly beneficial. Never lose another patient Review Source Abdul M. Analyst programer Consultant Computer Software Used the software for: I used a free trial ### "Repeat MD for your business's well-growing " April 23, 2024 4.0 It was just great, very helpful and we'll designed. Pros It really helped the team I'm working with in order to get very useful tips about marketing campaigns and it's e-commerce solutions are so strong Cons The Admins must make it more easy to use and extend the product's application field Review Source Joy A. QA Computer Software Used the software for: 6-12 months ### "Membership Platform and Manager" April 13, 2024 5.0 RepeatMD is user friendly and l recommend it to any one Pros Boost your income effortlessly with memberships without any of the hassle of managing them. Cons Nothing much that l personally can call out Review Source IB Irina B. Owner/Executive Director Medical Practice Used the software for: 6-12 months ### "Best business decision I made!" May 30, 2023 4.0 LOVED the onboarding- super easy, fast, and customer (us) centric! However, my favorite part was definitely the amount of "best practice" advice we got to help us set up for success! Pros I love the client loyalty we develop with the membership program. Best of all, its easy to use (even though it doesn't integrate with our EMR) and it is patient-driven, so we don't have to worry about managing anything. Cons It would be nice to have integration into our medical record. It also would be great to be able to list all our services on the app as a "one stop shop". Alternatives considered [TouchMD](https://www.capterra.com/p/10003086/TouchMD/)[Aesthetic Record](https://www.capterra.com/p/162938/Aesthetic-Record/) Reason for choosing RepeatMD While it was more expensive than other competitors, it did offer WAY better features, which just made sense. It was also nice to talk to a sales rep right away and make a decision quickly, whereas the rest of the alternatives took too long to get back to us and schedule demos. Review Source VR Verified Reviewer Art And Design Arts and Crafts Used the software for: 6-12 months ### "Lifesaver for Me" April 22, 2024 5.0 Pros RepeatMD has consistently delivered accurate guidance, giving me peace of mind and saving me countless trips to the doctor's office. I highly recommend it to anyone seeking trustworthy medical advice from the comfort of their own home. Cons However, this was a minor inconvenience compared to the overall reliability and quality of the service. Review Source Priyanshu K. Information Technology Specialist Information Technology and Services Used the software for: Less than 6 months ### "Scaling business via RepeatMD.." October 1, 2023 4.0 Well, overall RepeatMD has significantly improved our customer engagement, data analytics, and collaboration efforts. Its loyalty program, flexibility, and membership management make it an outstanding choice in scaling business.. Pros Well undoubtedly RepeatMD platform has proven to be highly beneficial via its customer centric engagement, real-time data analytics & documentation. Not only this RepeatMD provides flexible tools, including multi-channel marketing and ecommerce management, which have proven profitable.The membership program allows us to maintain close contact with existing patients, offering special treatment and rewards, enhancing their experience.In summary, RepeatMD has significantly improved our customer engagement, data analytics, and collaboration efforts. At last I would say Its loyalty program, flexibility, and membership management make it an outstanding choice for businesses seeking to enhance marketing and customer relations for scaling business.. Cons Well not much hate just little pricing issue..Else, overall a healthy tool for scaling business & I would highly recomend it.. Review Source CD Cat D. Owner Medical Practice Used the software for: 6-12 months ### "Don’t Fall for this company " February 17, 2024 1.0 Has been horrible. They acknowledged that they did not meet the expectations that i was given. Agreed to financially compensate me but only agreed to less than half of what i spent with them. Not a good company. There are better more cost effective option out there. Pros Ability to text clients but other than that nothing Cons Horrible to work with. Was misled. Was told the actual app would be available 2 months after joining. Found out a year in the app had been available and being used by other local companies that joined AFTER me. I was lied to and told it was not available. But i was paying for the service others were receiving. Review Source Response from RepeatMD April 26, 2024 Dear Cat, Thank you so much for sharing this feedback. We are deeply sorry to hear about your negative experience with RepeatMD, as this is the opposite of the customer experience we strive for. We do not take this lightly. Similar Products Featured