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Pros
Recently, I purchased a Rollo thermal printer and I'm absolutely impressed with its performance. The setup process was a breeze, which was a pleasant surprise.
This user-friendly design has significantly enhanced my printing experience. Highly recommend for anyone in need of a reliable and straightforward printing solution.
This is the best printer for labels, stickers, or anything. I told somebody just yesterday that this is one of the best things I have ever purchased.
Cons
Every time I inquire about it, they keep pushing back the refund date. Worst customer service ever.
When troubleshooting you tend to waste supplies, and cleaning print header is tedious.
Wix’s integration doesn’t work and their customer service blamed rollo, but rollo called and made it possible through their end.
Showing Most Helpful
Showing 18 of 18 reviews
"Simple, Easy, Inexpensive"
Overall: Been very happy so far and have had no issues.
Pros: The low entry cost of the hardware was what initially drew us to Rollo.
Cons: Support is via email and chat only, while chat is a good replacement sometimes you can't beat a simple phone call.
"Rollo is a must if you run your own small business and ship every day."
Overall: Honestly the best printer I've ever used for my business.
Pros: The ease of use, also the fact that you never need to buy ink again so it will basically pay for itself down the road! It also prints very fast and the support is great.
Cons: The initial set up took me awhile but It's probably more user error than anything, as switching from 4x6 to 2x1 labels took me a few tries to figure out, otherwise once it was done, I never have to mess with the settings again!
"They do not refund !!!"
Cons: I returned an order worth about $1000 and covered the return shipping fee, which came to around $100. It's been three weeks since they received my return package, but I still haven't received my refund. Every time I inquire about it, they keep pushing back the refund date. Worst customer service ever!
"Love Rollo"
Overall: Really enjoy their service and their products
Pros: very nice printer, easy to use, included 500 labels and the shipping program. Also very cost effective poly shipping envelopes.
Cons: Wix’s integration doesn’t work and their customer service blamed rollo, but rollo called and made it possible through their end.
"Easy to use laber printer"
Overall: I used the wireless Rollo previously which was convenient in the beginning. However, after few months of usage, I had issues connecting wirelessly.
Pros: My wired Rollo was very easy to setup. Printer really saved my time printing the labels especially during heavy shipment days.
Cons: Wired connection is reliable but I need to have my computer nearby the printer.
"Effortless Setup, Intuitive Interface: Rollo Thermal Printer Delivers Excellence"
Overall: Had to contact customer service via the chat option and they were quick and truly helpful!
Pros: Recently, I purchased a Rollo thermal printer and I'm absolutely impressed with its performance. The setup process was a breeze, which was a pleasant surprise. Using it is just as easy, making my printing tasks much more efficient. What really stands out for me is the platform interface – it's not only aesthetically pleasing but also incredibly intuitive. This user-friendly design has significantly enhanced my printing experience. Highly recommend for anyone in need of a reliable and straightforward printing solution!
Cons: Haven't found anything that I dislike yet! I don't think I will. Maybe would be great to customize tracking emails sent out to customers.
"Review "
Overall: Rollo is the best product I have ever used.
Pros: Ease of use. Great customer service. Very responsive when I have had issues.
Cons: They could extend their work hours to provide 24 hour.
"Rollo helps me print easily and wirelessly "
Pros: It’s literally no thought required - it just works! Grateful for this little machine that makes taking care if my e-commerce so much easier!
Cons: Platform fee is annoying ($1 for every $250 spent).
"Rollo+Shipping=Awesome"
Overall: I will never ship through anybody else ever again.
Pros: How user friendly easy inexpensive and quick it was.
Cons: There is nothing that I don't like about rollo I love it all.
"Easier than other products"
Pros: Easy to setup especially wirelessly! Very intuitive app and easy printing!
Cons: When troubleshooting you tend to waste supplies, and cleaning print header is tedious
"Rollo gets it done!"
Pros: quality and ease of use, great customer support
Cons: Having gone from print/cut tape labels to Rollo, i have nothing but + things to say from my experience
"Rollo is the best!"
Pros: This is the best printer for labels, stickers, or anything. I told somebody just yesterday that this is one of the best things I have ever purchased.
Cons: I love everything! I do wish I had gotten the wireless adaptor but it is not a big deal.
"Why wouldn't you choose this printer"
Pros: I love that the printer is so easy to set up. You can print from your phone. And the wireless version connects very easily to our network.
Cons: To be honest, not much Everything that I need to do in my E-commerce business this printer has been able handle.
"Amazing"
Overall: 11/10
Pros: Ease of use, price, and customer service are unbeatable.
Cons: Nothing, rollo has made my shipping process so much easier
"Fast response"
Pros: Quick response. Fast to fix any issues. Dependable
Cons: None,Rollo used by many and works well. Very efficient.
"Highly recommended"
Overall: Rollo customer service has been very helpful in ameliorating any issues.
Pros: It is a great product for any e-commerce business. The wireless printer model has been a great addition to the office.
Cons: There have been a some glitches on the shipping label cost calculations in the recent past.
"EASE OF DOING BUSINESS"
Pros: What I like most about Rollo is easy, set up in simplicity regarding overall use.
Cons: There isn’t anything to mention with regards to what I like least about Rollo.
"Great customer service! "
Overall: Excellent
Pros: Ease of use and compact system - love that there is no ink - love it!
Cons: I have found everyone to my satisfaction