--- title: "Loop Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Loop Software - reviews, pricing plans, popular comparisons to other Returns Management (RMS) products and more." source_url: "https://www.capterra.com/p/10009156/Loop/" page_type: "product" language: "en" --- # Loop Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on August 20, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Loop ## What is Loop? Return and exchange management software that provides insights into return rates, refund rates, retention rates, and upsell value. ## What is Loop used for? [Returns Management (RMS)](https://www.capterra.com/returns-management-software/) Top alternative Featured Overall rating Based on 2 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Contact vendor for pricing Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Loop?[Manage this product listing](https://www.g2.com/products/loop-returns/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Loop 5.0 (2) VS. [4.9 (473)](https://www.capterra.com/p/178663/AfterShip/reviews/) Starting Price Contact vendor Starting Price $11 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (2) Ease Of Use 4.7 (41) Value For Money 5.0 (2) Value For Money 4.7 (41) Customer Service 5.0 (2) Customer Service 4.9 (41) ## Loop alternatives [5.0 (13)](https://www.capterra.com/p/218259/WISMOlabs/reviews/) Starting price $0.01 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars Highest Rated [At Last](https://www.capterra.com/p/10040973/At-Last/) [5.0 (41)](https://www.capterra.com/p/10040973/At-Last/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10040973/At-Last/) [Redo](https://www.capterra.com/p/10025229/Redo/) [5.0 (24)](https://www.capterra.com/p/10025229/Redo/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10025229/Redo/) [ReturnGO](https://www.capterra.com/p/230559/ReturnGO/) [5.0 (29)](https://www.capterra.com/p/230559/ReturnGO/reviews/) Starting price $147.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/230559/ReturnGO/) ## Features AI summary Based on 180 Returns Management (RMS) reviews Capterra data shows that buyers of Returns Management (RMS) rank the following features as their top priorities: - **Self Service Portal** (**31%** of reviewers rated this feature as critical) - **Exchange Management** (**52%**) - **Customer Portal** (**51%**) Loop supports all three of the features reviewers rate most important: **Self Service Portal**, **Exchange Management**, and **Customer Portal**. Together, these capabilities help businesses make returns and exchanges easier to manage, give customers more control over the process, and provide teams with the tools to improve service while handling post-purchase operations more efficiently. Refund Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Oversee the process of issuing refunds Order Tracking 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Track orders throughout the fulfillment process Label Printing 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Process of printing custom labels through various methods. Accounting Integration Integrate with a third-party accounting system Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges API Application programming interface that allows for integration with other systems/databases Loop 20 features ### All Features - Accounting Integration: Integrate with a third-party accounting system - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Asset Tracking: Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle - Barcoding/RFID: Identify and track items using barcode tags or RFID (radio-frequency identification) tags - Customer Portal: A website or login for customers to access information - Exchange Management: Enable the process of exchanging one item for another - Field Reporting: Formal report compiled by onsite personnel - Ground Shipping: Shipping products/goods by land - Inventory Management: Track and manage inventory levels to maintain proper supply - Label Printing: Process of printing custom labels through various methods. - Order Tracking: Track orders throughout the fulfillment process - Payment Processing: Accept, record, and reconcile financial transactions - Quality Control: Ensure that quality requirements and standards are met across production processes - Refund Management: Oversee the process of issuing refunds - Route Optimization: Finding the most optimal routes for drivers based on various factors and constraints - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Traceability: Track and document the history, application, or location of an item or activity - Vendor Management: Ability to track and store all vendor-related information, such as contacts, services offered, terms, etc. - Warehouse Management: Manage and track operations and inventory within warehouses --- Features 5.0 (2) 5.0 Based on 2 reviews ## Pricing Value for money 5.0 (2) Value for money 5.0 (2) 5.0 Based on 2 reviews ## Support, customer service and training options Customer Service 5.0 (2) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (2) 5.0 Based on 2 reviews ## User reviews Overall rating 5.0 Based on 2 reviews Filter by rating 5(2) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent AP Ana Paula A. Shift Lead Consumer Goods ### "Loop review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 October 23, 2023 Pros The fact that it's integrated to my CRM and provides visibility for the status of the returns. Similarly, it allows us to change refund methods and provide better customer service Cons Sometimes it takes too long to load, and there's lagging when applying changes Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JJ Jonathan J. Customer Advocate Consumer Services ### "Loop is an amazing tool that helps us support our customers with labels and refunds. Top notch! :)" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 16, 2023 I've been using Loop to help our customer service department. It's been a great tool to process refunds, to send return labels, and provide updates on order status. Pros Loop is very user friendly, and it has all this features with different softwares that makes the processes very smoth and quick! Cons It could possibly add some more features. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.