# Pulse Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Pulse Software - reviews, pricing plans, popular comparisons to other Call Center products and more.

Source: https://www.capterra.com/p/10009261/Pulse-Cloud-Call-Centre

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# 

 Pulse Software Review 2026: Features, Reviews, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

Pulse

## What is Pulse?

Pulse Telesystems is an enterprise grade end-to-end telecom solution provider. Our innovative platform harnesses the power of Web Real-Time communication (WebRTC) to revolutionize your call center operations. Experience crystal-clear voice calls, seamless browser-based communication, and real-time collaboration tools, all seamlessly integrated with your favorite CRM tools.

## What is Pulse used for?

[Call Center](https://www.capterra.com/call-center-software/)[Contact Center](https://www.capterra.com/contact-center-software/)[Unified Communications](https://www.capterra.com/unified-communications-software/)

Overall rating

Based on 3 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Starting price

$14.52

Per User, Per Month

Free trial  
available

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Do you work for Pulse?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.pulse.in&name=Pulse)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Pulse

3.7 (3)

VS.

[4.7 (855)](https://www.capterra.com/p/169627/RingOver/reviews/)

Starting Price

$14.52

Per User, Per Month

Starting Price

$29

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

3.7 (3)

Ease Of Use

4.8 (855)

Value For Money

3.7 (3)

Value For Money

4.5 (767)

Customer Service

3.3 (3)

Customer Service

4.6 (786)

## Pulse alternatives

Highest Rated

[4.8 (308)](https://www.capterra.com/p/29589/CallCenterNOW/reviews/)

Starting price

$25.00

Per User, Per Month

[4.7 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

Starting price

$15.00

Per User, Per Month

[4.6 (129)](https://www.capterra.com/p/136728/Readymode/reviews/)

Starting price

$199.00

Per User, Per Month

[4.4 (4,070)](https://www.capterra.com/p/164283/Zendesk/reviews/)

Starting price

$39.00

Per User, Per Month

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Automatic Call Distribution

5.0 (2)

100.00% of 2 reviewers that rated this feature as important or highly important

Distribute/route/connect calls

Call Logging

5.0 (2)

100.00% of 2 reviewers that rated this feature as important or highly important

Collects essential call data such as call origin, call destination, call length, and other transaction details

Multi-Channel Communication

5.0 (2)

100.00% of 2 reviewers that rated this feature as important or highly important

Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.

Callback Scheduling

5.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Schedules callback times

Call Center Management

5.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc.

Call Monitoring

5.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Listen to live phone conversations for the purpose of training and assessing agent performance

Pulse 35 features

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Track and document all activities across devices, networks, and other systems

System alerts about the need to escalate an issue or request

Application programming interface that allows for integration with other systems/databases

System that automatically dials calls

Distribute/route/connect calls

A call center that both makes and receives calls

Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc.

Collects essential call data such as call origin, call destination, call length, and other transaction details

Listen to live phone conversations for the purpose of training and assessing agent performance

Record the audio of phone conversations for quality assurance purposes

Track and report on all incoming and outgoing calls

Sends voice calls to a specific queue based on predetermined criteria

Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number

Transfers live calls to other agents

Schedules callback times

Identify the number and contact information of a caller before answering the phone

Create a collection of marketing actions to complete specific goals and plan and analyze campaign results

Communicate using direct chat or messages within the system

Provides a channel for team members to share media files, communicate, and work together

Computer-telephony integration is the use of computers to manage telephone calls

Manage, organize, and store contact information

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

A call center that primarily receives calls, typically customer service focused

Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response

Agents choose who to call and when

Observe and track the demand, usage, progress or quality of a system, product, or user

Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.

A call center that primarily makes calls, typically sales focused

System calls multiple numbers at once and connects the agent to the first number that answers

Type of outbound calling system that automatically dials a list of phone numbers and connects agents with answered calls

Monitor wait time and abandonment for incoming requests that have not been routed

View and track pertinent metrics to find patterns and gain insights from data

Set up connections to third-party platforms to improve business processes

Computer-based system that allows users to send and receive voice messages

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Features

3.3 (3)

3.3

Based on 3 reviews

## Pricing

Value for money

3.7 (3)

Free Trial

Free Version

Basic

$14.52

Per User,Per Month

Value for money

3.7 (3)

3.7

Based on 3 reviews

## Integrations

[

WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[

Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[

Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[

Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[

Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)[

Zoho Recruit](https://www.capterra.com/p/125768/Zoho-Recruit/)[

Bigin by Zoho CRM](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/)[

LeadSquared](https://www.capterra.com/p/130199/LeadSquared/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

3.3 (3)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

3.3 (3)

3.3

Based on 3 reviews

## User reviews

Overall rating

3.7

Based on 3 reviews

Filter by rating

5(2)

4(0)

3(0)

2(0)

1(1)

Mentioned topic

Sorted by most recent

VA

Vishal A.

Customer Support

Apparel & Fashion

### "Software Review"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

February 18, 2025

Excellent. Really appreciate prompt follow-up with pradeep

Pros

Prompt customer support- user friendly solution

Cons

Nil, I am happy with the overall experience.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

SM

Sunil M.

IT Manager

Marketing and Advertising

### "Pulse Telesystems Review"

1.0

Overall Rating

1.0

1.0

Ease of Use

1.0

1.0

Features

1.0

1.0

Customer Service

1.0

1.0

Likelihood to Recommend

0/10

August 29, 2024

Pulse Telesystems has been a very poor experience for us, from the initial sales interaction to the ongoing service issues. We would not recommend this service to businesses looking for reliable and professional communication solutions. The salesperson and support team only added to the flustering experience, leaving us deeply unsatisfied.

Pros

Our experience with Pulse Telesystems has been extremely frustrating and unsatisfactory. The service has consistently underperformed, causing significant disruptions to our business operations.

Cons

Unreliable Service: Frequent outages and call drops have made it nearly impossible to rely on their service for any consistent communication. This has caused major setbacks for our team. Poor Customer Support and Sales Experience: While customer support is occasionally responsive, their solutions are ineffective. Additionally, the salesperson we dealt with was unhelpful and lacked clarity in explaining the services and pricing. Complicated Setup: The setup process was incredibly cumbersome, and we faced multiple configuration issues that took far too long to fix. Lack of Transparency: There’s a noticeable lack of clarity in billing, with unexplained charges adding to the frustration.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Mohammed T.

Senior Manager - Customer Support

Apparel & Fashion

### "User Friendly Software with Prompt Services "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

8/10

January 25, 2024

I have been using Pulse software for more than a year now, This is one of the best software designed especially to customize as per the customers requirement. I have used other softwares in previous organizations, But i felt the resolution given and ownership taken by Team Pulse made me felt that the Software is controlled by our inhouse team.

Pros

Instant Resolutions most of the Time Easily approcahable Customization of the Software

Cons

IVR option choosing the department to reach via call

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

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[Learn more](https://www.capterra.com/resources/proprietary-data-research/)

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