--- title: "Pulse Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Pulse Software - reviews, pricing plans, popular comparisons to other VoIP products and more." source_url: "https://www.capterra.com/p/10009261/Pulse-Cloud-Call-Centre/" page_type: "product" language: "en" --- # Pulse Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Pulse ## What is Pulse? Pulse Telesystems is an enterprise grade end-to-end telecom solution provider. Our innovative platform harnesses the power of Web Real-Time communication (WebRTC) to revolutionize your call center operations. Experience crystal-clear voice calls, seamless browser-based communication, and real-time collaboration tools, all seamlessly integrated with your favorite CRM tools. ## What is Pulse used for? [Call Center](https://www.capterra.com/call-center-software/)[Contact Center](https://www.capterra.com/contact-center-software/)[IVR](https://www.capterra.com/ivr-software/) Top alternative Featured Overall rating Based on 3 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $14.52 Per User, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Pulse?[Manage this product listing](https://www.g2.com/products/pulse-telesystems-pvt-ltd-pulse/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Pulse 3.7 (3) VS. [4.8 (335)](https://www.capterra.com/p/29589/CallCenterNOW/reviews/) Starting Price $14.52 Per User, Per Month Starting Price $25 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.7 (3) Ease Of Use 4.8 (888) Value For Money 3.7 (3) Value For Money 4.7 (798) Customer Service 3.3 (3) Customer Service 4.8 (819) ## Pulse alternatives [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.6 (144)](https://www.capterra.com/p/136728/Readymode/reviews/) Starting price $239.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.4 (4,092)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.4 (468)](https://www.capterra.com/p/158704/3CX/reviews/) Starting price $350.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars ## FAQs about Pulse Overview ### What company size and specific industries is Pulse built for? Pulse is designed for small, mid-market, and enterprise organizations that need telecom and connectivity services for customer communications and network operations. It suits businesses in contact center, IT, communications, and other sectors that use cloud contact centers, VoIP, SIP trunking, virtual numbers, SD-WAN, firewall, WhatsApp, and SMS services. Features and Usability ### What are the key features of Pulse? Pulse offers call center management features such as automatic call distribution, IVR, queue management, call routing, and call transfer. It also includes call monitoring, call recording, call logging, callback scheduling, reporting/analytics, and multi-channel communication through chat/messaging, CRM, contact management, and third-party integrations. Integrations ### Which third-party tools and platforms does Pulse integrate with? Pulse integrates with CRM and communication tools including Zoho CRM, Zoho Desk, Zoho Recruit, Dynamics 365, Dynamics 365 Sales, LeadSquared, Microsoft Teams, WhatsApp, Bigin by Zoho CRM, Bulk Sender, Cloud Whatsapp, and Sell.Do. These cataloged integrations cover sales, support, recruiting, and messaging workflows. Getting Started and Support ### What training and onboarding options does Pulse offer? Pulse provides in person training, live online sessions, and documentation to help teams get started. In person training supports guided setup and direct instruction, live online sessions allow remote training with an instructor, and documentation gives written reference material for self-paced review. Getting Started and Support ### What customer support options does Pulse offer? Pulse provides email/help desk, FAQ/forum, knowledge base, phone support, and 24/7 live rep assistance. These channels give users several ways to get help, but no reviewer feedback is available here to describe response times, helpfulness, or common support frustrations. ## Features AI summary Based on 3,851 VoIP reviews Capterra data shows that buyers of call center software rank the following features as their top priorities: - **Call Center Management** (**48%** of reviewers rated this feature as critical) - **Call Logging** (**44%**) - **Call Monitoring** (**44%**) Pulse supports all three of the features reviewers value most: **Call Center Management**, **Call Logging**, and **Call Monitoring**. Together, these capabilities help businesses manage daily call operations, keep accurate records of customer interactions, and oversee agent performance, allowing teams to improve service quality and handle support more efficiently. Call Center Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Call Logging 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Collects essential call data such as call origin, call destination, call length, and other transaction details Call Monitoring 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Listen to live phone conversations for the purpose of training and assessing agent performance Call Recording 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Record the audio of phone conversations for quality assurance purposes Automatic Call Distribution 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Distribute/route/connect calls Multi-Channel Communication 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Pulse 35 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Escalation: System alerts about the need to escalate an issue or request - API: Application programming interface that allows for integration with other systems/databases - Auto-Dialer: System that automatically dials calls - Automatic Call Distribution: Distribute/route/connect calls - Blended Call Center: A call center that both makes and receives calls - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Call Logging: Collects essential call data such as call origin, call destination, call length, and other transaction details - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Reporting: Track and report on all incoming and outgoing calls - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Call Tracking: Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number - Call Transfer: Transfers live calls to other agents - Callback Scheduling: Schedules callback times - Caller ID: Identify the number and contact information of a caller before answering the phone - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Chat/Messaging: Communicate using direct chat or messages within the system - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Computer Telephony Integration: Computer-telephony integration is the use of computers to manage telephone calls - Contact Management: Manage, organize, and store contact information - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Inbound Call Center: A call center that primarily receives calls, typically customer service focused - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Manual Dialer: Agents choose who to call and when - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Outbound Call Center: A call center that primarily makes calls, typically sales focused - Predictive Dialer: System calls multiple numbers at once and connects the agent to the first number that answers - Progressive Dialer: Type of outbound calling system that automatically dials a list of phone numbers and connects agents with answered calls - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Voice Mail: Computer-based system that allows users to send and receive voice messages --- Get Advice We can help you find the software with the features you need. Features 3.3 (3) 3.3 Based on 3 reviews ## Pricing Value for money 3.7 (3) Free Trial Free Version Basic $14.52 Per User,Per Month Value for money 3.7 (3) 3.7 Based on 3 reviews ## Integrations [ WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[ Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[ Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)[ Zoho Recruit](https://www.capterra.com/p/125768/Zoho-Recruit/)[ Bigin by Zoho CRM](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/)[ LeadSquared](https://www.capterra.com/p/130199/LeadSquared/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.3 (3) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.3 (3) 3.3 Based on 3 reviews ## User reviews Overall rating 3.7 Based on 3 reviews Filter by rating 5(2) 4(0) 3(0) 2(0) 1(1) Mentioned topic Sorted by most recent VA Vishal A. Customer Support Apparel & Fashion ### "Software Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 February 18, 2025 Excellent. Really appreciate prompt follow-up with pradeep Pros Prompt customer support- user friendly solution Cons Nil, I am happy with the overall experience. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SM Sunil M. IT Manager Marketing and Advertising ### "Pulse Telesystems Review" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 August 29, 2024 Pulse Telesystems has been a very poor experience for us, from the initial sales interaction to the ongoing service issues. We would not recommend this service to businesses looking for reliable and professional communication solutions. The salesperson and support team only added to the flustering experience, leaving us deeply unsatisfied. Pros Our experience with Pulse Telesystems has been extremely frustrating and unsatisfactory. The service has consistently underperformed, causing significant disruptions to our business operations. Cons Unreliable Service: Frequent outages and call drops have made it nearly impossible to rely on their service for any consistent communication. This has caused major setbacks for our team. Poor Customer Support and Sales Experience: While customer support is occasionally responsive, their solutions are ineffective. Additionally, the salesperson we dealt with was unhelpful and lacked clarity in explaining the services and pricing. Complicated Setup: The setup process was incredibly cumbersome, and we faced multiple configuration issues that took far too long to fix. Lack of Transparency: There’s a noticeable lack of clarity in billing, with unexplained charges adding to the frustration. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Mohammed T. Senior Manager - Customer Support Apparel & Fashion ### "User Friendly Software with Prompt Services " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 January 25, 2024 I have been using Pulse software for more than a year now, This is one of the best software designed especially to customize as per the customers requirement. I have used other softwares in previous organizations, But i felt the resolution given and ownership taken by Team Pulse made me felt that the Software is controlled by our inhouse team. Pros Instant Resolutions most of the Time Easily approcahable Customization of the Software Cons IVR option choosing the department to reach via call Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.