# ChatGPT Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about ChatGPT Software - reviews, pricing plans, popular comparisons to other Chatbot products and more. Source: https://www.capterra.com/p/10009334/ChatGPT --- # ChatGPT Software Review 2026: Features, Integrations, Pros & Cons Last updated on May 29, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) ChatGPT ## What is ChatGPT? ChatGPT is a natural language processing tool that leverages AI functionality and helps users converse with chatbots like humans. The software allows users with tasks like writing essays, emails, poems, and code by responding to queries and requests in a manner reminiscent of a human being. The AI chatbot uses machine learning and language processing capabilities to produce a conversational speech that sounds human. The language model can extract data and create various written content such as blog posts, social media updates, essays, code, and emails. ## What is ChatGPT used for? [AI Writing Assistant](https://www.capterra.com/ai-writing-assistant-software/)[Artificial Intelligence](https://www.capterra.com/artificial-intelligence-software/)[Generative AI](https://www.capterra.com/generative-ai-software/) Recognitions Shortlist Best ease of use Overall rating Based on 369 user reviews Reviews sentiment Positive 89% Neutral 4% Negative 7% Pros & cons Versatile brainstorming assistant Intuitive and accessible interface Cost and feature limitations Frequent errors and glitches Starting price $20 Per User, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... - AI Writing Assistant / 2025 - Artificial Intelligence / 2025 - Generative AI / 2025 Our "Best of" badge program showcases products with the highest ratings... - AI Writing Assistant / 2025 - Chatbot / 2025 - Generative AI / 2025 Our "Best of" badge program showcases products with the highest ratings... Do you work for ChatGPT?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://openai.com/&name=ChatGPT) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### ChatGPT 4.4 (369) VS. [### Grammarly Business](https://www.capterra.com/p/170306/Grammarly-Business/) [4.7 (7,213)](https://www.capterra.com/p/170306/Grammarly-Business/reviews/) Starting Price $20 per user, per month Starting Price $12 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (369) Ease Of Use 4.8 (7,213) Value For Money 4.2 (323) Value For Money 4.5 (5,292) Customer Service 3.9 (302) Customer Service 4.5 (4,684) ## ChatGPT alternatives Highest Rated [Writesonic](https://www.capterra.com/p/219972/Writesonic/) [4.8 (2,102)](https://www.capterra.com/p/219972/Writesonic/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/219972/Writesonic/) [1min.AI](https://www.capterra.com/p/10020011/1min-AI/) [4.7 (479)](https://www.capterra.com/p/10020011/1min-AI/reviews/) Starting price $5.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10020011/1min-AI/) [Jasper](https://www.capterra.com/p/217242/Jasper/) [4.8 (1,855)](https://www.capterra.com/p/217242/Jasper/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/217242/Jasper/) [contents.ai](https://www.capterra.com/p/10002114/contentsai/) [4.6 (154)](https://www.capterra.com/p/10002114/contentsai/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10002114/contentsai/) [View all alternatives](https://www.capterra.com/p/10009334/ChatGPT/alternatives/) ## FAQs about ChatGPT Overview ### What problems does ChatGPT solve? ChatGPT solves slow content production, blank-page syndrome, scattered research, repetitive drafting, and messy ideas that delay execution. Marketing teams, founders, sales staff, teachers, developers, and real estate professionals use it to draft emails, social posts, summaries, lesson materials, code, and plans faster while improving clarity and brainstorming. Answer based on 201 reviews Overview ### Which roles and teams benefit most from ChatGPT? ChatGPT benefits business owners, founders, and executives who need fast support for decision-making, planning, and communication. Operations and project teams use it to organize workflows and draft documentation, while educators, developers, analysts, and content marketers rely on it for research, coding help, data interpretation, and content creation. Answer based on 367 reviews Overview ### What company size and industries is ChatGPT built for? ChatGPT is designed for businesses of all sizes, with strongest adoption among small businesses at 81%, especially in Information Technology and Services at 10%. It also serves enterprises at 12% and midsize businesses at 7%, with additional use across Computer Software at 7% and Marketing and Advertising at 5%. Answer based on 367 reviews Features and Usability ### What are the key features of ChatGPT? ChatGPT includes core features for question answering, chat and conversation, writing assistance, content generation, and information retrieval. Differentiators include memory management for personalized responses, custom GPTs for specific workflows, file uploads for document-based answers, and task automation through automated responses, prompt engineering, and API access. Answer based on 77 reviews Overview ### How good is ChatGPT at answering questions? ChatGPT answers everyday and work-related questions quickly and clearly, making it useful for learning, research, and brainstorming. Many users like its plain-language explanations and ability to adapt detail levels, but some note generic replies, missed context, and occasional inaccuracies on niche, technical, or high-stakes topics. Answer based on 77 reviews Overview ### Is ChatGPT good for content creation? ChatGPT helps teams and solo users create emails, articles, social posts, summaries, and marketing copy with less drafting time. Marketing teams, small businesses, and creators value its idea generation and editable first drafts, though some users still review for accuracy, tone fit, and consistency on longer or more specialized content. Answer based on 67 reviews Integrations ### Which third-party tools and platforms does ChatGPT integrate with? ChatGPT integrates with DALL-E 3, Elephas, and Canva. Reviewer mentions point to image-generation and macOS-based use cases, while catalog data adds design workflow coverage through Canva. These integrations indicate ChatGPT connects with creative, productivity, and platform-specific tools rather than a broad standalone app ecosystem. Answer based on 12 reviews Getting Started and Support ### How easy is it to onboard and train a team on ChatGPT? ChatGPT is generally quick to onboard for most team members, especially nontechnical users who find the chat interface intuitive and easy to learn through documentation and videos. Reviewers describe some trial and error with prompting, while admins, technical teams, and users seeking advanced coding or specialized outputs may need more time. Answer based on 21 reviews Security ### How does ChatGPT handle data security and access control? ChatGPT uses individual accounts to help keep content safe, and reviewers also describe it as secure on mobile and generally secure for everyday use. At the same time, several reviewers raise ongoing privacy concerns, saying data access is unclear and that conversations with the AI can feel not fully secure. Answer based on 11 reviews ## Who uses ChatGPT? Based on Capterra reviews from the past year Talk to a software expert to get a free software list tailored to your business needs Company size Based on 178 reviews 100% 75% 50% 25% Smallbusiness Midsizebusinesses Enterprise Top job functions Based on 178 reviews Administrative 19% Administrative 19% IT & Software Development 16% Entrepreneurs/ Owners 10% Creative & Design 9% Others 46% Top industries Based on 178 reviews Computer Software 38% Information Technology and Services 24% Health, Wellness and Fitness 16% E-Learning 11% Other 11% ## Pros and Cons Versatile brainstorming assistant 97% positive reviews out of 58 Most reviewers appreciate idea generation and brainstorming, emphasizing its ability to spark creativity, organize scattered thoughts, and provide helpful suggestions for diverse personal and professional projects. Sayma B Writer, 1 employee. "Really great, I use it especially for brainstorming ideas when I'm working on a creative writing piece." Cost and feature limitations 50% negative reviews out of 56 Some reviewers describe pricing as a drawback, citing expensive subscriptions, limited free features, and dissatisfaction with value compared to usage restrictions and competing products. Tiffany L Founder, 1 employee. "If you do not have the paid version your access to GPT 4 and soon to be 5 will be limited." Intuitive and accessible interface 98% positive reviews out of 52 Most reviewers describe ease of use as a major benefit, highlighting its intuitive interface, simple navigation, and accessibility across devices, making tasks straightforward without technical expertise. Frequent errors and glitches 80% negative reviews out of 35 Most reviewers indicate bugs and issues are problematic, mentioning repeated mistakes, incorrect answers, crashes, and unreliable performance that disrupt workflow and reduce trust in the tool. Tigran K Owner, 1 employee. "Web interface crashes frequently, especially with GPT-4." Significant reduction in workload 97% positive reviews out of 36 Most reviewers find time saving essential, noting rapid responses, streamlined research, and automation of repetitive tasks, allowing greater focus on important work and faster completion of projects. Evan P Architectural Technologist, 11 - 50 employees. "ChatGPT saves me an extreme amount of time when it comes to researching and looking up questions relating to my work." ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Natural Language Processing 4.5 (244) 92.21% of 244 reviewers that rated this feature as important or highly important ChatGPT offers a natural, human-like conversational experience. Reviewers indicate it understands context, intent, and tone impressively, making interactions fluid and intuitive. Some users say it occasionally needs tweaking but generally finds it highly accurate and adaptable. Multi-Language 4.4 (170) 80.00% of 170 reviewers that rated this feature as important or highly important It gives you the ability to translate, write, and converse in over 50 languages. Users think ChatGPT handles idioms, technical terms, and context well, making communication seamless across languages, though some mention minor issues with local nuance. Content Generation 4.4 (151) 94.70% of 151 reviewers that rated this feature as important or highly important This aspect helps you generate articles, emails, reports, and creative content quickly. Some reviewers find it versatile and time-saving for brainstorming and drafting, though a few mention repetitive phrasing or the need for prompt refinement for best results. Text Editing 4.5 (145) 93.79% of 145 reviewers that rated this feature as important or highly important With this capability, you can quickly refine, proofread, and rephrase text for emails, documents, and business proposals. Reviewers appreciate how it saves time, improves clarity, and adapts to your writing style, though some mention occasional errors and the need for double-checking. Chatbot 4.4 (130) 87.69% of 130 reviewers that rated this feature as important or highly important You benefit from fast, conversational, and always-available assistance. Reviewers appreciate its helpful responses, contextual understanding, and versatility for learning or problem-solving, though some users report occasional inaccuracies or overly filtered answers. Language Detection 4.5 (128) 87.50% of 128 reviewers that rated this feature as important or highly important Identify different languages ChatGPT 43 features Define levels of authorization for access to specific files or systems Software program that continuously adjusts its behavior based on observed data Tools for the systematic analysis of various types of data or statistics Application programming interface that allows for integration with other systems/databases Automatic reply functionality for incoming messages Completes tasks independently without constant human intervention You benefit from fast, conversational, and always-available assistance. Reviewers appreciate its helpful responses, contextual understanding, and versatility for learning or problem-solving, though some users report occasional inaccuracies or overly filtered answers. This aspect helps you generate articles, emails, reports, and creative content quickly. Some reviewers find it versatile and time-saving for brainstorming and drafting, though a few mention repetitive phrasing or the need for prompt refinement for best results. Interprets what a user is doing based on context and helps guide them through the process. Manage budgets, track and optimize spending and align capacity to workload demand Provide online support for your customers through live chat or help desk functionality Automatically retrieve and pull information from documents, websites, images, data sets, and other sources Collection of processes, policies, and standards to manage the storage & usability of enterprise data Import and export data to and from software applications Editing tool that allows users to drag and drop images, icons, widgets, or other components Managing and resolving errors that occur during program execution to maintain stability Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Build applications without the use of code Agents pause for human input at key steps and hand off tasks when beyond their confidence or authority. Identify which applications need to exchange data and enable these data connections Helps understand a user's intentions/actions Connect to organizational knowledge repositories and databases Identify different languages Ability to chat online in real time Enable businesses to implement machine learning algorithms on business data such as sales and revenue Store and save retrievable data Observe and track the demand, usage, progress or quality of a system, product, or user It gives you the ability to translate, write, and converse in over 50 languages. Users think ChatGPT handles idioms, technical terms, and context well, making communication seamless across languages, though some mention minor issues with local nuance. Interact with agents using conversational language ChatGPT offers a natural, human-like conversational experience. Reviewers indicate it understands context, intent, and tone impressively, making interactions fluid and intuitive. Some users say it occasionally needs tweaking but generally finds it highly accurate and adaptable. Pre-defined templates within a library for common cases such as contracts, websites, emails, and more Copy on the page or chat window encouraging the user to engage with the chat option Process of carefully designing and constructing prompts or input instructions to achieve desired behaviors or outputs from AI models See options for potential search queries within the system Input different types of content and edit text formats, fonts, font sizes, and colors Set & manage permission levels based on user roles and restrict access to only authorized individuals Manage a growing amount of work to meet increased demand without compromising performance Plan availability and assign specific time slots for tasks and resources Search and/or filter for items using names, keywords, descriptions, tags, metadata, etc. Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral With this capability, you can quickly refine, proofread, and rephrase text for emails, documents, and business proposals. Reviewers appreciate how it saves time, improves clarity, and adapts to your writing style, though some mention occasional errors and the need for double-checking. Track revisions and updates made to files and navigate between different versions Streamlining repetitive tasks and activities through automated and predefined workflows Get Advice We can help you find the software with the features you need. Features 4.5 (369) 4.5 Based on 369 reviews ## Pricing Value for money 4.2 (323) Free Version [View pricing plan details](https://www.capterra.com/p/10009334/ChatGPT/pricing/) ChatGPT $0.00 ChatGPT Plus $20.00 Per User,Per Month Value for money 4.2 (323) 4.2 Based on 323 reviews ## Integrations [ Canva](https://www.capterra.com/p/168956/Canva/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.9 (302) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.9 (302) 3.9 Based on 302 reviews ## User reviews Overall rating 4.4 Based on 369 reviews Filter by rating 5(237) 4(93) 3(15) 2(8) 1(16) Mentioned topic Sorted by most recent JP Jabbara P. Owner Food Production ### "Great tool for marketing." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 June 8, 2026 I think it's an overall helpful tool that can be used to make life better. It's most definitely helped me with my marketing plan for my cafe. Pros It's great for doing research. And studying various subject. It's kind of like google but smarter... and with more answers. Cons Sometimes the answers can be silly that comes from chatgpt... because AI is still being perfected. Say you have to be cautious when you believe results. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. GC Gunther C. Software Engineer Computer Software ### "Quality Response Generation" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 5, 2026 Overall my experience with ChatGTP has been great. It has helped me advance ideas, create code, understand new topics, and generate prototypes for various digital items. Pros ChatGTP works excellently for a wide range of use cases. I especially like using it to review ideas I have, ask questions about topics I'm unfamiliar with, and get feedback on my writing and other creative work. Cons I've found that ChatGTP replies in very similar ways (frequent word selection and patterns of speaking). This is totally fine in most cases but it does make interactions feel a bit more robotic than they would if there was a more natural language variation. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TO Tyra O. People Operations Specialist II Computer Software ### "ChatGPT is Alright in My Book! " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 May 31, 2026 Pros I am a BIG fan of Chat GPT-- I know that may be controversial, but I said what I said! I find it to be much more reliable than Gemini. The security is great, I think it takes prompts very well. It's content is solid and it takes feedback nicely as well. I enjoy using it. Cons Sometimes if i get too far into one thread, it can get a little sloppy. I much prefer using a custom built agent for this reason! Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MY Matthias Y. Student Computer Software ### "ChatGPT is great but can always be better" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 May 30, 2026 I started using ChatGPT to have access to information faster, like a "super search engine" to centralize all the infos I need. And then I started using it for code with Codex for example. Pros I like that you can do almost everything for now. You can ask questions in different domains and most likely will get a good answer. Cons For my use case, software development, ChatGPT is not the best against some other AIs like Claude. So it's ok but can be better. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User Sales Specialist Computer Software ### "Powerful AI Assistant That Greatly Improves Productivity" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 May 27, 2026 ChatGPT has become one of my main AI tools I use daily for research, brainstorming ideas, and improving productivity across both work and personal projects. I’ve found it especially helpful for generating ideas, refining messaging, summarizing information, and accelerating repetitive tasks. The platform is intuitive, fast, and constantly improving with new features and capabilities. Once you learn how to write effective prompts, ChatGPT becomes an incredibly powerful assistant for learning, problem-solving, and workflow efficiency. I would also recommend upgrading to the plus or pro version for users who plan to use ChatGPT regularly, as access to more advanced models, higher usage limits, custom GPTs, file uploads, and additional AI features adds a significant amount of value and greatly improves the overall experience. Pros One feature I especially like is the ability to create and use different customized GPTs for specific workflows or tasks. This makes it easier to customize the experience depending on whether I am focusing on research, summarizing calls, or sales outreach messaging. The personalization of these AI models add a lot of value and make the platform feel more powerful for professional use cases. Cons I do notice on occasion that ChatGPT sometimes will respond based on patterns rather than empirical verification. Because of this, it can present information that it hallucinated, so it's always a good idea to fact check it just to make sure. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Margie C. Owner Retail ### "Personally and Professionally" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 6/10 May 27, 2026 Pros I use ChatGPT personally and professionally. I use it for help reviewing my content for my website, and I also ask it for random questions about problems. Cons I don't like that all of my information is being shared. That is alarming to me that the personal things I'm sharing are being used. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Ellie A. Co-Founder Computer Software ### "The tool I use most often" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 May 25, 2026 ChatGPT is the tool I use most often. I use it constantly for writing, research, planning, reviewing ideas, organizing messy thoughts, and turning rough context into something usable. It has become a core part of how I work every day, especially as a founder with many different tasks moving at the same time. Pros I'm building a revenue mentor with ChatGPT that understands my priorities, current projects, and constraints, and helps me make right revenue decisions much faster. Cons I pay $200/month, which is very expensive, especially when I also need other AI and work tools. The second limitation is memory. Alternatives considered [Claude](https://www.capterra.com/p/10011218/Claude/) Reasons for choosing ChatGPT It is the fastest for turning messy ideas into usable drafts and task plans. I use it daily for writing, research, and operational workflows. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User Customer service Rep E-Learning ### "ChatGPT benefits " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 24, 2026 Very helpful, awesome, provide quick and fast responses, very detailed and organized . Vey inquisitive Pros Ability to help create content and meaningful information to whatever qi asked chatGPT to do , especially when using it for meetings, resumes and interviews. The way it summarizes a task is really amazing. Good with customer service (automated response) Cons I don’t like the way it Make people think less At times , the information provided by chatGPT may have limitations Switched from [Google Chrome](https://www.capterra.com/p/228985/Chrome/) It’s not detailed enough, it only give a brief information and summary to what you are looking for Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AH Ambaasador H. Owner Market Research ### "Ambassador HeQayim, Apex Reviews" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 2.0 2.0 Likelihood to Recommend 8/10 May 24, 2026 Pros This is an official Ambassador HeQayim Review, the Authority on Apex Professional Services, Restaurants and Resorts! Chat GBT is an exceptional resource for both seasoned and novice creators, business persons and researchers. It uses a very efficient machine learning program to generate quick results with multi data complex programing. When you have this as an assistant, you can supercharge any thing you do! When used responsibly; with Human ethics and emotional intelligence it becomes a distinct propeller to polish any project thereby achieving best results in the world we live in. Don't be afraid of Ai, LEARN Ai because it learns from you. Ambassador HeQayim, Apex Reviews Cons It is still developing so the digital creativity behind images and machine learning programming is still processing new data. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Rohit G. Open source developer Computer Software ### "What everyday user of chatGPT think about it" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 3/10 May 24, 2026 Overall it's best I am using its Pro mode and I use it daily in my everyday life for writing task and research task and also for learning task Pros I think the variety of models which chatGPT provide to user for different type of task for example there are various options like study mode research mode think mode and image mode solution can choose accordingly according to the task Cons The thing which I like least about chat GPT is that sometime it hallucinations like I need to give context again and again to getting a proper answer or response for me Switched from [Gemini](https://www.capterra.com/p/10020130/Gemini/) I think chat GPT is more precise when compared with Gemini it also gives more features and alot faster Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/10009334/ChatGPT/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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