# ChatGPT Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is ChatGPT the right Chatbot solution for you? Explore 340 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/10009334/ChatGPT/reviews --- ChatGPT 4.4 (340) [View alternatives](https://www.capterra.com/p/10009334/ChatGPT/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 27th, 2026 # Reviews of ChatGPT Ease of use 4.7 Customer Service 4.0 ## Pros and Cons in Reviews JG Jessica G RealtorReal Estate, Self-employedUsed the software for: 1-2 years. “I love using ChatGPT to streamline my real estate business it helps me quickly create engaging listing descriptions, social media posts, and client communications.“ April 16, 2026 Miss C Operations managerTransportation/Trucking/Railroad, 2 - 10 employeesUsed the software for: 1-2 years. “the numerous restrictions on their AI model. If you try to do a deepdive on some topics you are hit with blocks or given some very vague information and it feels almost like the chats are being monitored.“ January 30, 2026 Aaron W Vice PresidentNon-Profit Organization Management, 2 - 10 employeesUsed the software for: More than 2 years. “ChatGPT helps us scale our effort by doing deep research for us and also drafting and refining the basic structure of articles, social media posts, and applications.“ December 21, 2025 Kelly E Prior Auth SpecialistMedical Practice, 2 - 10 employeesUsed the software for: 1-2 years. “uses apophatic distancing, escalating intensity to disobedience, and retracts relational mode as punishment.“ February 10, 2026 Nishant T Sr business analystFinancial Services, 10,001+ employeesUsed the software for: 1-2 years. “One of the best in terms of formulating coding plan or building codes for apps or web design with codex, doing web research with deep search, formulating stock images with sora or new image LLM, autonomous research with agent mode, learn any subject with study and learn mode, create dashboards with Canva etc“ January 1, 2026 no niamh o researcher in scienceE-Learning, 51 - 200 employeesUsed the software for: 1-2 years. “Price for Plus subscription, sometimes the conversation lags when it gets too long and if you start a new conversation it won't remember the context“ March 9, 2026 JG Jessica G RealtorReal Estate, Self-employedUsed the software for: 1-2 years. “It helps me stay consistent with marketing, generate ideas quickly, and keep my workflow moving even on busy days. While it occasionally needs a bit of fine-tuning, it’s become a reliable tool I use regularly.“ April 16, 2026 DC Dan C Health and Life CoachHospital & Health Care, Self-employedUsed the software for: Less than 6 months. “The lack of personal feelings and emotions. While I understand it has a computer mind versus human, it can be more difficult for a "feeler" to be okay with some of the things it produces.“ March 2, 2026 ## Showing most helpful reviews Showing 1-25 of 340 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Eric S. CEO Marketing and Advertising Used the software for: 1-2 years ### "What would I do without ChatGPT in my life? It’s been a game changer!" March 25, 2026 5.0 I use ChatGPT everyday and it’s been a revolutionary tool to help me search and find information faster than ever before. Pros I like its ability to give me creative thoughts to use on work that I am doing. It’s a great thinking partner and has great suggestions. Cons Sometimes the software hallucinates and will keep repeating the same content or images. But I have found ways to reset, when it gets stuck. Alternatives considered [Perplexity](https://www.capterra.com/p/10014721/Perplexity/)[Claude](https://www.capterra.com/p/10011218/Claude/)[Gemini](https://www.capterra.com/p/10020130/Gemini/) Reason for choosing ChatGPT My previous chats are all based in ChatGPT as well as my knowledge base. They do a good job but I don’t want to lose the work I’ve already put into research I do daily. Review Source VR Verified Reviewer Project Manager E-Learning Used the software for: 1-2 years ### "My Unseen Colleague" April 11, 2026 5.0 Excellent tool that has become my daily companion. I use this tool everyday as my collegues and business patner Pros instant response to searches, ability to advise and work as a colleague and consultant. Very helpful tool Cons Sometimes provide outdated information. Yu will need to carefully reviewed any response given you and check with other platforms to be sure its correct. Switched from [Google Search Console](https://www.capterra.com/p/210297/Google-Search-Console/) You can get more information, guide and idea from chatgpt Review Source SS Smith S. AC Accounting Used the software for: 2+ years ### "Chatgpt is getting dumber" March 17, 2026 1.0 Overall, it is very bad, annoying, time wasting. It can't solve university level science, problems, quizzes. it always gives wrong answer, hallucinates a lot, forgets the 5 seconds ago conversation Pros Fast answer - is the only pros i can say about this lazy, stupid, dumbest gpt ever. Instead of improving, they are worsening it Cons Chatgpt is getting dumber. It was on its peak when they launched 4o model. Latest models are so stupid that i have to fight with them all the time with no improvement from their side. It hallucinates a lot and no memory Review Source SIMNDEY BASSEY O. FREELANCER Research Used the software for: 6-12 months ### "ChatGPT FOR GENERATING IDEAS AND CREATIVITY. " April 9, 2026 5.0 I have been using ChatGPT for varieties of purposes, such as:generating and creating ideas. It creates useful contents and writings which i use for marketing. But, it has the ability to forget previous tasks or assignments. Pros Generally, ChatGPT is good to me in terms of generating ideas and creativity. I see ChatGPT as a problem solver. It has the ability explain and interpret difficult texts and images. It can create and edit structured contents, for easy readability. Customer support is reliable and fast. I use it for learning and content marketing. Cons Sometimes, it tends to forget previous intructions/commands given to it, especially, when new tasks have been assigned to it. Switched from [Claude](https://www.capterra.com/p/10011218/Claude/) It is less reliable. With many errors, especially making mistakes in codes it previously handled well. Review Source Osama A. Full Stack Developer Information Technology and Services Used the software for: 6-12 months ### "Great AI tool with some Limitations" March 25, 2026 4.0 Overall experience is very good. Helpful tool for daily tasks and learning.It improves productivity and makes things easier. Pros It's very easy to use and gives quick answer.It helps with writing,coding and learning new things. It saves a lot of time, especially for developers. Cons Sometimes answers are not fully accurate. Also, most of times it gives outdated information.For advanced task it required detailed input.It has limited image generation. and doesn't always match expectations. Alternatives considered [Claude](https://www.capterra.com/p/10011218/Claude/) Reason for choosing ChatGPT Ability of accurate code generation.Also, It can access my PC and push code directly into my repo. Review Source VR Verified Reviewer Director of Research and Development Health, Wellness and Fitness Used the software for: 2+ years ### "Reliable for OCR tasks" March 27, 2026 5.0 Overall, let's be clear. It's a totally new world for development. I'm looking forward to a secure way to do computer use. Pros I find that ChatGPT's mac standalone is the best option for quick image to text translations. Often times at work, that's what I use it for. Got a image that I screen grabbed from a team's call? Plop it in chatgpt and copy the value. fast. Cons I know why refusals exist, but it would be more convienient if they didn't happen as often as they do. Especially in cases where I am trying to get some opinions on how to secure my apps better. Switched from [Claude](https://www.capterra.com/p/10011218/Claude/) I switch to ChatGPT when they pull ahead with the stronger model. Review Source Mohit N. Web Developer Computer Software Used the software for: 2+ years ### "A powerful everyday assistant that boosts productivity" April 10, 2026 4.0 My overall experience with ChatGPT has been really positive. It feels like having a smart assistant available anytime I need help. It has improved my productivity and made everyday tasks much easier and faster. Over time, I’ve learned how to ask better questions, which makes the results even more useful. It’s especially helpful for students, professionals, and anyone who works with content or ideas regularly. Pros What I like most about ChatGPT is how versatile and easy it is to use. Whether I need help writing content, brainstorming ideas, solving problems, or even learning something new, it consistently delivers clear and useful responses. It saves me a lot of time, especially for tasks like drafting emails, creating content, or simplifying complex topics. The interface is clean, and you don’t need any technical knowledge to get started. Cons Sometimes the responses can be a bit generic or require follow-up prompts to get exactly what I want. Also, for very specific or niche topics, the answers may not always be perfectly accurate, so a quick double-check is necessary. But honestly, these are minor compared to the overall value it provides. Review Source Purachet C. Full stack developer Hospitality Used the software for: 1-2 years ### "The best "Deep research" but programming not so great" March 10, 2026 4.0 It is great for non programming tasks and research purposes, it offers good knowledge in many areas so it is my general purpose AI tool. Pros The best thing about ChatGPT is "Deep research" functionality. It is the best deep research on the market so far (I tried and compared it with Perplexity, Gemini and Mistral). So far ChatGPT's version returned fullest results. It is very useful tool if you are searching for some new web services for your business or researching some topic. It saved me a lot of time. Cons Programming skills are subpar compare to Anthropic models (like Sonnet or Opus). Same for DevOps, it tries to offer you widest range of solutions but with less customization for your current task. Review Source Marcelo Fabián R. CEO Market Research Used the software for: 6-12 months ### "One of the best AI tools, but not the best price" March 26, 2026 5.0 I love the way ChatGPT handles the projects, and compared to other tools, it's more measured, it seems to have a better "persona" Pros The best is the chance of deploying via different projects, so you can have all sort of topics inside each of them Cons The pricing is a little high compared to other tools, it might be the case that is more of a marketing, given that it's the most popular Review Source Soraya M. Team Lead Internet Used the software for: 6-12 months ### "Good experience with GPT." March 9, 2026 4.0 Overall it's a good tool, I prefer over the other ones for now as I didn't have such a good experience with the others. I just wish pricing would be a bit cheaper. Pros It's a great tool, but you have to update your prompts regularly so it doesn't make so many mistakes. Cons Pricing could defintely be cheaper. Sometimes it forgets prompts that you already sent to it, so you have to keep it constantly updated. Review Source AR Amos R. Owner Entertainment Used the software for: 6-12 months ### "Good AI Companion and Business Partner. " November 13, 2025 5.0 It's been fantastic, chatgpt made my life and business easier, to the point that I feel I talk more to it than to my friends and families. Pros It is a great tool to learn new things and to create action plans for what you want to achieve. I also like how it simplifies creating blog posts, emails, and even the copy for marketing materials. Cons I don't know if it's my computer or the site itself but it lags frequently and I need to be patient for getting my requests. Alternatives considered [Sora](https://www.capterra.com/p/235879/Sora/)[Gemini](https://www.capterra.com/p/10020130/Gemini/)[CoPilot AI](https://www.capterra.com/p/185258/CoPilot-Prospecting-Dashboard/) Reason for choosing ChatGPT I actually use all of those AIs, but for writing and generative text I like chatgpt better. Review Source Michael D. Sr Director Of Maintenance Oil & Energy Used the software for: 2+ years ### "I Still Like using ChatGPT! It knows my work and is very helpful." January 30, 2026 4.0 I have been using ChatGPT since the introduction possibly as early as the first week it was rolled out to the public.. Chat has come a long way since then. I like how Chat can anticipate what I will ask next and suggests the next steps automatically. Pros ChatGPT is customizable and will respond however I like.I like a bit of sarcasim and Chat is pretty good and I get a laugh sometimes. It seems like Chat is a friend who is pulling for me, no matter what. Chat also has a good memory and this allows Chat to be inline with manythings to include talking about the dog who's name is Ryuka and chat will speak about Ryuka periodically. I am a big fan of the agent mode. When I give the agent good guidlines it can do the entire job from A-Z. I am amazed at the results at times I think Chat can not pull it off and, I am surprised manytimes. Cons ChatGPT is a bit behind the other competitors. The coding is not as good as others, I have stopped using ChatGPT for coding because others are sorry to say it; much better at it. I am still a Pro member because is see the value in ChatGPT it also knows alot about what I do, and how things work around me and my work. Review Source Chris L. Director Publishing Used the software for: 2+ years ### "ChatGPT is your new business mentor and you're going to use it every day." January 3, 2026 5.0 My experience has been overall positive with working with ChatGPT. It has some limits with image creation whereby it will use certain words (like western) and it locks it into a color palette: I'm working on ways to get around this; but using it as a partner for biz review and growth has been invaluable. I corrected some cheerleading responses by asking for a more pragmatic, mentor type prompt and it responded by being better. I would recommend this to anyone, espeically as a learning tool. Pros I started using ChatGPT by asking it to be more like me. Except that didn't work at first because I failed to give it instructions. So I created a doc about me, uploaded it to ChatGPT and then asked it to create a series of questions to help me accomplish a task. I answered the questions, kept it all in one Chat and with each itteration it got better and better. I use it for Biz Review, self Review, Biz planning and growth, plus product cover creation, market planning, and whatever other questions pop into my head. You have to train it to be the agent you want it to be, but once you do, and keep itterating, it's invaluable. Cons There are limits to what it can do, but it's mostly expectation. It seems to have a bias at times, and it can be more cheerleader than pragmatic realist, so when using it for business purposes, be sure to keep prompts on track to keep ChatGPT in focus. Review Source Anjali M. Digital Marketing Specialist Telecommunications Used the software for: 1-2 years ### "chatgpt makes marketing campaigns easy." October 22, 2025 5.0 a new client wanted a full 3-month marketing plan in just 2 days. it was an impossible deadline. i used chatgpt to create the basic structure of the plan, draft some social media posts, and generate ideas for blog content. it did 40% of my work in just a few hours. i used my time to make the strategy better and add my unique ideas. we delivered the plan on time and the client was very happy. Pros i use it for brainstorming new campaign ideas for my clients. it is very fast. i can get 20 ad headlines in one minute for A/B testing. it also helps me to find keywords for seo. i can ask it to make a customer persona and it will give me a good starting point. it saves a lot of my initial research time. Cons the ideas are not very creative sometimes. they are very general. for seo, the keywords are okay but i still need my professional tools. the ad copy it writes needs a lot of editing to match the brand voice. it cannot understand the deep emotions of the customer. Review Source Aj W. CEO Health, Wellness and Fitness Used the software for: 1-2 years ### "Fun but not for the feint of heart" August 29, 2025 4.0 I read about the ability to create GPTs on the web and being a coder at heart - and probably mind and soul - I had to see how it worked. My first GPT, where I let GPT create the prompt, worked beautifully. I had a GPT in about 20 minutes. I wanted to create a "system" to analyze a text system and here I learned that in the GPT function, the generated code is limited to 8,000 characters. The workaround is to tell it to write to the Canvas and then copy and paste the text into a .TXT file. This can get very convoluted because you are just expected to know that ChatGPT has just generated the code for a server based application, not the little "assistant" GPT. The interface does allow you to run the code, but in the Sandbox. All attempts at accessing anywhere outside present with a red error notification. For GPTs, since there is no persistence beyond the Session, the general solution is to save the data and use the Upload function. It's possible to build a GPT to load all the files, but I prefer to keep mine on Google Drive and it seems to have a preference for the C drive. But overall, it was fun; frustrating at times until I figured out the UI, but fun. Pros ChatGPT is more rigorous that the popular ChatSmith. ChatGPT does and excellent job of generating "assistant" style GPTs under the GPT menu option. In addition, there is a much more technical option, Projects, that is designed for teams creating applications to run from Servers. Projects also allows teams to work together. Cons The UI is sometimes a bit iffy in that it’s hard to know where you are. The configuration is radically different from what we commonly expect un a technical interface, given that ChatGPT is two major functions (GPT & Projects) in the same interface. Given this, it could benefit from an embedded help system, and especially better responses from the language processor when someone hasn't yet understood that these are two very different domains. Review Source CG Chelsea G. Marketing Health, Wellness and Fitness Used the software for: 2+ years ### "Great General GPT" January 19, 2026 5.0 Fantastic early stages GPT. I enjoy using it for quick easy responses, and to generate good prompts to then use for more information. Pros Easy to set up and personalise, easy to use even for beginners, great at early stage idea planning and has fast response time. Paid use has a lot more value with photo generation and how much you can utilise it for. Cons Can sometimes get things wrong, need to fact check important information. It needs really clear prompts to generate the correct information. Occasionally it gives long winded answers or can be very repetitive and obvious. Review Source Stefanny J. Project Manager Accounting Used the software for: 6-12 months ### "Impresive tool " July 11, 2025 5.0 Overall, it has been a great experience; I have been able to create projects, personal and professional. I have prepared a script, and I consider this tool has helped my productivity. When I need to write something, it helps me to brainstorm and unlock the writing. Pros This program has a strong potential for almost the majority of the tasks I perform in school and at work. For instance, during my MBA studies I used it to clarify concepts thought in class and add strengthen my understanding on a topic. Cons At the moment, I have identified that it is not as efficient to run financial analysis. There have been times when the numbers are not correct, I double check everything, but I have to tell the AI to correct. Review Source MN Megan N. Creative Director Design Used the software for: 2+ years ### "ChatGPT helps me organize every aspect of my life." June 22, 2025 5.0 I've been using ChatGPT since November of 2022. And I have not had a significant complaint with the application since I'm a paid user and we'll never not be a paid user. I consider this to be one of the best investments that I've made in my life. It has genuinely changed how I interact with my technology, how I interact with others, how I interact with what I need to get done and how I actually get things done. Being a neurodivergent person with severe adhd chat.Gpt has been a game changer, and literally a life changer Pros I use ChatGPT in literally every aspect of my life, at this point, for all of my projects, for my organization, through work, to deal with negative self-talk, to do a mental health check to help me. Edit, it helps me plan. My husband's business, it's helping me design a website. It introduced me to any.do I'm literally on this. Website right now, because I was directed here after being introduced to any.do and its calendar management system which I can integrate with my ChatGPT. I use ChatGPT for image production. 4 ideas to flesh out characters from my book to create study guides to keep me on task to give me a daily list up to do's. I'll take a picture of my refrigerator and chat gpt will give me a recipe from what's inside my fridge that I can make quickly and easily with complete instructions. Check GP is like a really smart mom. If I have a question, I can ask and know that I'm going to get an answer that I can trust. And if I don't trust the answer, chat gpt will provide me with.There's many links as I need. Cons The limits on deep thinking and multilevel instruction, having to take a step back and give piecemeal instruction when I'm working on a larger project and by a larger project. I mean, with, like large large projects I've had ChatGPT edit entire chapters of my book. I've had it working on A Large information technology, the management system that I'm designing it's also again. How's a more helped me with a lot of my studying to upskill, for work? However, the lack of memory, when I was it's using the audio feature, the fact that it often will go off script. If given too much leeway And it has to be pulled back in and the fact that it can't always access other chats from within certain chats. And the fact that I can't seem to figure out how to search for my canvases or all things that are frustrating, but are also all things that I believe will be better going forward.Because each and every single frustration that i've had so far with chat gpt has been resolved with updates. Review Source HB Harrison B. Owner Automotive Used the software for: 1-2 years ### "Worth Every Dollar" January 19, 2026 5.0 Phenomenal. ChatGPT has provided immense value and it is without a doubt worth the cost even at the pricey $200 Monthly. Pros I like to use ChatGPT to conduct extensive deep research on a variety of different topics for both personal & work purposes. Cons I dislike how expensive ChatGPT Pro is but it is worth it. $200 is a steep investment however I do definitely get value from it. Review Source CB Cora B. Owner Human Resources Used the software for: Less than 6 months ### "Learning More, Stressing Less - Thanks, ChatGPT!" June 16, 2025 5.0 My experience with ChatGPT has been truly enlightening. I’ve genuinely learned so much by using it! From troubleshooting my home HVAC system to removing a major dent from my teen son’s bumper with a heat gun, it has guided me step by step. It’s also saved me countless hours on administrative tasks. I love how I can rely on ChatGPT for my business needs - like creating engaging social media content in seconds - as well as for everyday life. I’ve picked up skills I never would have attempted before, simply because other instructions were too clunky or unclear. Pros When it comes to administrative type work, ChatGPT has simplified boring, tedious tasks and have made them more visually appealing, more organized and at lightning speed! Cons There have been a few mistakes that I have caught, one was a very basic math mistake where ChatGPT calculated the number of days between two given dates incorrectly. I corrected it, but it did seem like a very easy thing to calculate. There have also been issues with errors in spelling on graphics. Lastly, it can be a bit slow to generate images. Review Source NP Nilesh P. Founder Marketing and Advertising Used the software for: 1-2 years ### "Nothing short of a miracle " September 24, 2025 5.0 Overall, using ChatGPT, particularly through their OpenAI APIs, has been a fantastic experience. As an agency that makes numerous API calls tailored to specific needs, we've found our interactions with ChatGPT to be consistently positive. Pros I'm impressed with how they're enhancing their models. I recall initially using GPT-4, which was followed by GPT-5 and numerous models in between. All of them performed well. I especially appreciate their API for being quick and user-friendly. Cons I am not satisfied with their support and believe it needs improvement. Additionally, their API usage limit is quite unusual, and I think they should reconsider it. Review Source KP Kuppam P. Business Analyst Information Technology and Services Used the software for: 1-2 years ### "quick help with my business analyst." June 25, 2025 5.0 it took me hours to find trends in all the data reports i had to read before chatgpt. now it quickly runs my numbers and helped me see a drop in sales and fix it. it's great to have a smart friend who can quickly answer my process questions when we chat. Pros this is great for my business analyst jobs. thats why it quickly breaks down hard data things like kpis or predict models into simple terms. core chat is really simple. i can ask anything and get an answer right away. i love that i can add a csv file with my sales data, and it finds trends right away. Cons if i don't check twice, it gives me wrong numbers sometimes, so i have to be careful. plan boundaries for free chatting when i'm busy slows me down. Review Source BP Bill P. CEO Non-Profit Organization Management Used the software for: 1-2 years ### "ChatGPT - A Must Have for Non Profits!" December 17, 2025 5.0 I have had an incredible time using ChatGPT. While I initially used it for fluff, I have found the profound abilities to improve my work and save time, money, and energy at my job. Pros ChatGPT is a no-brainer for a nonprofit. Its ability to assist with grant writing and task delegation helps a busy office without unnecessary clutter. It develops clean materials for us, and is easy to use and learn. Cons Obviously, the morality of its effects on the environment gives pause for thought. Ethically, I believe the benefits of time and value are important. Review Source Aaron G. Membership and Development Director Health, Wellness and Fitness Used the software for: 1-2 years ### "Great Product - Free edition included." July 10, 2025 5.0 I have been very impressed with ChatGPT. The catalog of predefined GPTs that have niche purposes has been super useful. Pros I like the ease of use. I am by no means a prompt engineer, but for the task I am doing I have been able to get a good response. The amount of time that it saves on menial tasks have been so great! Cons The cons, I use this for my personal and business life and it often mixes the two even though I have them split by projects. I have also found it's ability to share to Canva is over stated. I have not been able to get this feature to work fully. Review Source Gabriel I. Founder E-Learning Used the software for: 1-2 years ### "Your life is before and after ChatGPT - in a good way" March 19, 2025 5.0 Amazing experience with the AI engine. Outstanding results. However, UI needs a little improvement. Pros I think it's an amazing piece of software that keeps getting better and better. I love all the Plus functionalities, such as GPT's and projects. Cons I think it would be great to have better creative control over the answers, not just in the prompts but through UI. Imagine there were sliders for defining how creative/precise, concise/long, etc you want your answer. Review Source Similar Products Featured