--- title: "Vertex360 Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Vertex360 Software - reviews, pricing plans, popular comparisons to other Long Term Care products and more." source_url: "https://www.capterra.com/p/10009383/Vertex360/" page_type: "product" language: "en" --- # Vertex360 Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Vertex360 ## What is Vertex360? Vertex360 is your all-in-one platform for NDIS management, featuring advanced tools for Human Resource Management, Rostering, and Client Relationship Management. Effortlessly tailor forms with our Form Editing and Customization feature, while Digital Agreement Generation ensures a seamless, paperless workflow. Our platform offers robust Data Security and Legal Protection. Easily track participants with Participant Listing and ensure smooth onboarding. Form Versioning and Storage maintain a clear audit trail, and Cloud-Based Storage guarantees accessibility and reliability. More than just software, Vertex360 is a comprehensive Participant Management system. It includes capabilities such as Instant Injury Forms and seamless Cloud-Based Storage, empowering NDIS providers with a user-friendly platform for enhanced efficiency and compliance. ## What is Vertex360 used for? [Long Term Care](https://www.capterra.com/long-term-care-software/) Top alternative Featured Overall rating Based on 1 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price A$25 Other, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Vertex360?[Manage this product listing](https://www.g2.com/products/ndis-software/claim_requests/new?auto=true) ## Vertex360 Overview Updated September 2026 AI summary Vertex360 provides long term care organizations with tools for managing appointments, billing, patient records, care plans, and staff schedules. Supporting businesses from small to enterprise size, it offers features such as compliance management, customizable reports, incident tracking, and access controls. Deployment options include cloud and a range of devices, allowing flexible access for administrative and care teams. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Vertex360 5.0 (1) VS. [4.7 (175)](https://www.capterra.com/p/90493/ECP/reviews/) Starting Price A$25 Other, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (1) Ease Of Use 4.7 (175) Value For Money 5.0 (1) Value For Money 4.5 (143) Customer Service 5.0 (1) Customer Service 4.9 (172) ## Vertex360 alternatives [4.7 (63)](https://www.capterra.com/p/209867/Senior-Living-Core-Platform/reviews/) Starting price $1.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars Highest Rated [4.7 (729)](https://www.capterra.com/p/135068/Non-Medical-Homecare-Scheduling/reviews/) Starting price $325.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.5 (65)](https://www.capterra.com/p/140368/Carecenta/reviews/) Starting price $99.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [4.2 (11)](https://www.capterra.com/p/164514/Yardi-Senior-Living-Suite/reviews/) Starting price $0.01 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars ## FAQs about Vertex360 Overview ### What company size and specific industries is Vertex360 built for? Vertex360 is designed for NDIS service providers of any size, including small, mid-sized, and larger organizations that deliver disability support services in Australia. It is built for providers operating within the NDIS sector and related care services that manage participant support and compliance needs. Features and Usability ### What are the key features of Vertex360? Vertex360 offers client management, patient records management, and care plan management for long term care workflows. It also includes scheduling and staff scheduling, appointment management, billing and invoicing, claims management, compliance management, incident management, customizable forms, customizable reports, access controls and permissions, and reporting and statistics. Integrations ### Which third-party tools and platforms does Vertex360 integrate with? Vertex360 integrates with 3 third-party platforms for finance and billing: MYOB PayGlobal, Stripe Billing, and Xero. These catalog integrations cover payroll, recurring payments, and accounting connections for businesses managing payment and bookkeeping workflows. Getting Started and Support ### What training and onboarding options does Vertex360 offer? Vertex360 provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online options support guided instruction, webinars cover shared training sessions, documentation offers written reference material, and videos provide visual walkthroughs for self-paced learning. Getting Started and Support ### What customer support options does Vertex360 offer? Vertex360 provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, 24/7 Live Rep, and Chat. Support is organized across self-service and direct contact options, giving users multiple ways to get help when needed. ## Features AI summary Based on 158 Long Term Care reviews Not all Long Term Care software covers every must-have feature. Here is what Capterra reviewers flag as essential when choosing a solution: - **HIPAA Compliant** (**67%** of reviewers rated this feature as critical) - **Patient Records Management** (**64%**) - **Claims Management** (**58%**) Vertex360 includes **Patient Records Management** and **Claims Management**, helping care teams maintain resident information accurately and handle reimbursement workflows more efficiently. However, it does not offer **HIPAA Compliant**. Instead, it provides other features that reviewers also rate as important, such as **Scheduling** (**67%**) and **User Management** (**52%**), allowing teams to coordinate staff coverage and control system access while supporting day-to-day long term care operations. Patient Records Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details Claims Management 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Process of submitting and following up on claims with insurance companies Scheduling 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Plan availability and assign specific time slots for tasks and resources Client Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Manage contact details and communication with clients Compliance Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Track and manage adherence to policies for any service, product, process, or supplier Employee Management 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Track employee schedules, availability, and performance across projects and tasks Vertex360 18 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Appointment Management: Manage various aspects of appointments including booking, rescheduling, canceling - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Care Plan Management: Manage the treatment plan and coordination between care providers and patients with special health care needs - Claims Management: Process of submitting and following up on claims with insurance companies - Client Management: Manage contact details and communication with clients - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Employee Management: Track employee schedules, availability, and performance across projects and tasks - For Long Term Care: Specifically for long term care providers - Incident Management: Manage and track all disruptions and incidents - Patient Records Management: Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Scheduling: Plan availability and assign specific time slots for tasks and resources - Staff Scheduling: Scheduling capabilities for employees to view shift-times and employers to schedule staff accordingly - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks --- Get Advice We can help you find the software with the features you need. Features 5.0 (1) 5.0 Based on 1 reviews ## Pricing Value for money 5.0 (1) Free Trial Vertex360 Pricing A$25.00 Other,Per Month Value for money 5.0 (1) 5.0 Based on 1 reviews ## Integrations [ Xero](https://www.capterra.com/p/120109/Xero/)[ Stripe Billing](https://www.capterra.com/p/178774/Stripe-Billing/)[ MYOB PayGlobal](https://www.capterra.com/p/254590/MYOB-PayGlobal/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (1) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (1) 5.0 Based on 1 reviews ## User reviews Overall rating 5.0 Based on 1 reviews Filter by rating 5(1) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent AN Anonymous User Marketer Health, Wellness and Fitness ### "Empowering NDIS Service Providers" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 20, 2024 My experience with Vertex360 has been overwhelmingly positive. It has revolutionized our NDIS service delivery, enhancing efficiency and client satisfaction. Despite minor challenges, the benefits far outweigh any drawbacks. Vertex360 is an indispensable asset for any NDIS service provider striving for excellence. Highly recommended!! Pros Vertex360 excels in simplifying NDIS management with its comprehensive suite of features. From seamless case management to efficient scheduling, it covers all bases. The user-friendly interface and customizable options make it adaptable to various organizational needs. Additionally, robust reporting tools offer valuable insights for optimizing operations and decision-making. Cons Technical issues may arise occasionally, but the support team promptly addresses them. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.