# Customers.ai Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Customers.ai Software - reviews, pricing plans, popular comparisons to other AI Marketing Tools products and more. Source: https://www.capterra.com/p/10009400/Customers-ai --- # Customers.ai Software Review 2026: Features, Integrations, Pros & Cons Last updated on December 17, 2025 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Customers.ai ## What is Customers.ai? Customers.ai is the easy-to-use B2C outbound marketing and sales automation platform designed for marketers and business owners ## What is Customers.ai used for? [AI Marketing Tools](https://www.capterra.com/ai-marketing-tools-software/) Overall rating Based on 21 user reviews Reviews sentiment Positive 90% Neutral 5% Negative 5% Contact vendor for pricing Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Customers.ai?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://customers.ai/&name=Customers.ai) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Customers.ai 4.5 (21) VS. [### Blaze](https://www.capterra.com/p/10013921/Blaze/) [4.8 (722)](https://www.capterra.com/p/10013921/Blaze/reviews/) Starting Price Contact vendor Starting Price $39 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (21) Ease Of Use 4.6 (722) Value For Money 4.6 (14) Value For Money 4.6 (705) Customer Service 4.6 (16) Customer Service 4.7 (643) ## Customers.ai alternatives [Marky](https://www.capterra.com/p/10021719/Marky/) [4.5 (99)](https://www.capterra.com/p/10021719/Marky/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10021719/Marky/) Highest Rated [Virbo](https://www.capterra.com/p/10014640/Virbo/) [4.9 (105)](https://www.capterra.com/p/10014640/Virbo/reviews/) Starting price $18.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10014640/Virbo/) [Gemini](https://www.capterra.com/p/10020130/Gemini/) [4.6 (62)](https://www.capterra.com/p/10020130/Gemini/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10020130/Gemini/) [Adzviser](https://www.capterra.com/p/10019188/Adzviser/) [4.9 (29)](https://www.capterra.com/p/10019188/Adzviser/reviews/) Starting price $34.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10019188/Adzviser/) [View all alternatives](https://www.capterra.com/p/10009400/Customers-ai/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. AI/Machine Learning Software program that continuously adjusts its behavior based on observed data Email Marketing Create and send email blasts/campaigns For Marketing and Advertising Used by marketers and advertisers Lead Generation Manage the process of attracting and converting business prospects into leads Marketing Automation Automate workflows and trigger campaigns based on customer actions Marketing Management Plan, track, and evaluate marketing activities including promotions, customer outreach, and branding Customers.ai 6 features Software program that continuously adjusts its behavior based on observed data Create and send email blasts/campaigns Used by marketers and advertisers Manage the process of attracting and converting business prospects into leads Automate workflows and trigger campaigns based on customer actions Plan, track, and evaluate marketing activities including promotions, customer outreach, and branding Get Advice We can help you find the software with the features you need. Features 4.7 (21) 4.7 Based on 21 reviews ## Pricing Value for money 4.6 (14) ### Starting price Contact vendor for pricing Free trial not available Value for money 4.6 (14) 4.6 Based on 14 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.6 (16) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.6 (16) 4.6 Based on 16 reviews ## User reviews Overall rating 4.5 Based on 21 reviews Filter by rating 5(15) 4(4) 3(1) 2(0) 1(1) Mentioned topic Sorted by most recent LM Logan M. Vice President Human Resources ### "Confusing Interface, Got Me Flagged for SPAM, Friendly but not Helpful Customer Support" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 April 4, 2023 Again, clunky execution on the platform. Super surprised that they decided to prioritize keeping a few hundred dollars rather than making things right. That spoke volumes for me about what MobileMonkey truly values. Pros Loved the concept and loved how pricing looked initially. Was very excited to try MobileMonkey, but wasn't thrilled at all with the execution. Cons The interface is really bad. It's difficult to navigate and feel confident that you've set it up the right way. We created a campaign which very quickly got us flagged for SPAM with our email provider. We made some adjustments once we understood what was happening, but decided to turn the platform off. Ends up we got charged again during the next billing period. After a few back and forth emails with their customer service team, they told me they wouldn't be providing a refund...even though we hadn't used the service since we shut it down the month prior. Transparency is a big deal and clearly MobileMonkey doesn't provide that. The idea is great. Their customer support was prompt and kind/professional, but I was really surprised at how poorly this went. I buy/use marketing technology every single day and this has been a particularly negative experience. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User Marketing / Operations Construction ### "Tool to Levearage FB Messenger" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 December 9, 2021 Pros The ease of deployment was awesome. Up and running in maybe 30 minutes. Cons Dialing it in to work the way I expected was more difficult than I would like. I wish at the time there was more templates available for the FB Messenger portion Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Rick H. Director of Sales Marketing and Advertising ### "Great way to generate leads and grown your mailing list" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 September 25, 2021 Fantastic. Not perfect, it has had its glitches and operational problems. When covid hit, I volunteered to help out a number of friends with small businesses up their marketing and social media game. My paying clients are auto dealers with decent marketing budgets. My friends were butchers, bakers and small restaurants with zero budget and little experience. Mobile Monkey made the most out of their budgets and the tips and tricks that \[SENSITIVE CONTENT\] sends out in his email series is invaluable. It is the tastiest SPAM I have ever received.... though they are relentless in their emailing. Stay subscribed though, you will learn A LOT about marketing on a skinny budget. Pros This is the cheapest tool you can use to build a customer list, and capture leads from your social media. Its also a great free web chat platform. It actually works better than some products my clients pay hundreds of dollars a month to use on their websites. Cons Mobile Monke can do a lot, so it's not easy to get a handle on all the moving parts. They have made constant upgrades to the UI over the last couple of years and it continues to get better and better and easier and easier. Support is not great, most of its users are free so there is only so much you can expect... but the training pages are step by step so if you take the time to do the research and self-learning you can get there on your own. Mobile Monkey is not well suited to large enterprise SMS campaigns. They do not have short codes, 800 numbers, and the through-put is very limited. If you are a mom & pop restaurant sending to 1,000 patrons, it's fine. If you are Coca Cola... this is not the texting platform for you. Reasons for choosing Customers.ai I prefer not to name, names. I tried a number of competing products, all of which were good in their own right but just weren't as well suited to the particular nice- small & micro-sized businesses on a tight budget that I was working with. For lists over a couple of thousand people, the contact management and message delivery speed is not going to be ideal. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. NG Nina G. Owner Health, Wellness and Fitness ### "Great for Social Media Automation" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 August 19, 2021 Overall is a great experience so far. Easy to use and implement. Pros The product is easy to use and set up. If I have an issue, I can usually resolve it on my own with the guided support pages. I like the functionality for automation and it has helped me grow my business with less of my time needed working to respond to messages. Cons Some features aren't available for accounts with smaller amounts of followers but that has been changing with time and I get more access to more features as time goes on. The team does a great job of pushing access for everyone. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. FA Faiz A. CFO Information Technology and Services ### "Best Cloud based Tools for Managing Instagram" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 June 30, 2021 Overall MobileMonkey is love.. Pros Mobile Monkey is love...Best part of mobile monkey Instagram automation is automated customized response for different type of queries on your business page. It help in engagement with audience directly. Cons I didn't think anything bad till now in MobileMonke. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Osdwall L. CEO DomHardware Computer Software ### "Pretty nice chat bot." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 7/10 June 10, 2021 Very helpful when it comes to knowing what your customers are looking to have from your company. Pros It is very easy to deploy this plugging for we-base services and handle very good the customer's response like it is an IVR (telephone system) Cons Simple to set (based on company size and services), and to keep track on customer request, a very good way to get all responses on a report chart. Reasons for choosing Customers.ai Based on other users' reviews and feedback. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Yann I. Consultant Online Media ### "The only marketing automation and engagement platform you'll need?" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 7, 2021 Pros I have to admit that I originally gravitated toward MobileMonkey because I was looking for a platform to build chatbots... I had no idea what I was in for! I quickly found out that MobileMonkey does much more than just help me build chatbots. And I really like the fact that it's a sort of toolkit that includes quite the library of resources I can use for my business: website chatbots, Facebook Messenger bots, and its OmniChat, just to mention a few. I know that, sometimes, one may prefer to go for a tool or company that focuses only on doing one thing well. But MobileMonkey is different because it doesn't focus only on one thing – and does it well – but it focuses on different areas and excels at all of them. Cons Because I use LinkedIn for my business on a daily basis, it would be great if I could add LinkedIn to the OmniChat and MobileMonkey smartphone app, so that I could monitor the conversations I have on there and engage with leads, prospects and clients on LinkedIn too (through the MobileMonkey toolkit). Switched from [Continually](https://www.capterra.com/p/186867/Chatbot-Builder-by-Continually/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Dan F. Social Media Manager Automotive ### "Easier Than Easy Onboarding and Usage" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 April 30, 2021 My overall experience with MobileMonkey was wonderful. It's an easy platform that does exactly what it says it will do. Period. Pros Setting up MobileMonkey was extremely easy. The guided questions allowed the process to be quick and efficient. Do you want this or that? Simple. And the dashboard was so simple it was silly. At first I thought it could have been designed better but after using it, I realized that it was designed perfectly for how people need to use it - not like a webpage that needs to grab your attention. Cons There were no cons about MobileMonkey. It's a great platform that helps businesses automate processes and bring interested leads down the sales funnel. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Tom P. Co-Founder Marketing and Advertising ### "Great Facebook Messenger Bot Tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 August 3, 2020 Great piece of software, could do with better support and on-boarding for customer success Pros Great Facebook Messenger bot automation features and extremely good value for money Cons Training and on-boarding could be better. Our on-boarding specialist didn't have any suggestions to give us about our industry. Competitor ManyChat has a FREE course which goes incredibly in-depth in messenger-bot marketing Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Hovhannes P. CEO Marketing and Advertising ### "Best messenger chatbot tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 27, 2020 I really loved it from the very first day. Easy to use and navigate. Many updates, responsive customer support and overall not so many bugs. Pros The product is really easy to use, you don't need any coding experience to start building your bots. Secondly, it gives another opportunity to increase the level of interaction with your audience. And finally, it has a great course on mobile messenger marketing. Cons I don't really like that the software have not an option to see the flow of your communications, this is something that many chat has and it is a great tool that I would like to be added to the mobile monkey. Alternatives considered [Chatfuel](https://www.capterra.com/p/181770/Chatfuel/) Reasons for choosing Customers.ai I would say, that the most prevailing aspect was \[SENSITIVE CONTENT HIDDEN\] course:) I really trust this guy.)) Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/10009400/Customers-ai/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)