# Customers.ai Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Customers.ai the right AI Marketing Tools solution for you? Explore 21 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/10009400/Customers-ai/reviews --- Customers.ai 4.5 (21) [View alternatives](https://www.capterra.com/p/10009400/Customers-ai/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated December 17th, 2025 # Reviews of Customers.ai Ease of use 4.5 Customer Service 4.6 ## Pros and Cons in Reviews NG Nina G OwnerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 6-12 months. “The product is easy to use and set up. If I have an issue, I can usually resolve it on my own with the guided support pages.“ August 19, 2021 LM Logan M Vice PresidentHuman Resources, 51 - 200 employeesUsed the software for: Less than 6 months. “After a few back and forth emails with their customer service team, they told me they wouldn't be providing a refund...even though we hadn't used the service since we shut it down the month prior.“ April 4, 2023 Rick H Director of SalesMarketing and Advertising, 2 - 10 employeesUsed the software for: More than 2 years. “Stay subscribed though, you will learn A LOT about marketing on a skinny budget.“ September 25, 2021 Rick H Director of SalesMarketing and Advertising, 2 - 10 employeesUsed the software for: More than 2 years. “My friends were butchers, bakers and small restaurants with zero budget and little experience. “ September 25, 2021 Josh D Marketing / OperationsConstruction, 2 - 10 employeesUsed the software for: 6-12 months. “Dialing it in to work the way I expected was more difficult than I would like.“ December 9, 2021 ## Showing most helpful reviews Showing 1-21 of 21 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Hovhannes P. CEO Marketing and Advertising Used the software for: 6-12 months ### "Best messenger chatbot tool" May 27, 2020 5.0 I really loved it from the very first day. Easy to use and navigate. Many updates, responsive customer support and overall not so many bugs. Pros The product is really easy to use, you don't need any coding experience to start building your bots. Secondly, it gives another opportunity to increase the level of interaction with your audience. And finally, it has a great course on mobile messenger marketing. Cons I don't really like that the software have not an option to see the flow of your communications, this is something that many chat has and it is a great tool that I would like to be added to the mobile monkey. Alternatives considered [Chatfuel](https://www.capterra.com/p/181770/Chatfuel/) Reason for choosing Customers.ai I would say, that the most prevailing aspect was \[SENSITIVE CONTENT HIDDEN\] course:) I really trust this guy.)) Review Source Rick H. Director of Sales Marketing and Advertising Used the software for: 2+ years ### "Great way to generate leads and grown your mailing list" September 25, 2021 4.0 Fantastic. Not perfect, it has had its glitches and operational problems. When covid hit, I volunteered to help out a number of friends with small businesses up their marketing and social media game. My paying clients are auto dealers with decent marketing budgets. My friends were butchers, bakers and small restaurants with zero budget and little experience. Mobile Monkey made the most out of their budgets and the tips and tricks that \[SENSITIVE CONTENT\] sends out in his email series is invaluable. It is the tastiest SPAM I have ever received.... though they are relentless in their emailing. Stay subscribed though, you will learn A LOT about marketing on a skinny budget. Pros This is the cheapest tool you can use to build a customer list, and capture leads from your social media. Its also a great free web chat platform. It actually works better than some products my clients pay hundreds of dollars a month to use on their websites. Cons Mobile Monke can do a lot, so it's not easy to get a handle on all the moving parts. They have made constant upgrades to the UI over the last couple of years and it continues to get better and better and easier and easier. Support is not great, most of its users are free so there is only so much you can expect... but the training pages are step by step so if you take the time to do the research and self-learning you can get there on your own. Mobile Monkey is not well suited to large enterprise SMS campaigns. They do not have short codes, 800 numbers, and the through-put is very limited. If you are a mom & pop restaurant sending to 1,000 patrons, it's fine. If you are Coca Cola... this is not the texting platform for you. Reason for choosing Customers.ai I prefer not to name, names. I tried a number of competing products, all of which were good in their own right but just weren't as well suited to the particular nice- small & micro-sized businesses on a tight budget that I was working with. For lists over a couple of thousand people, the contact management and message delivery speed is not going to be ideal. Review Source LM Logan M. Vice President Human Resources Used the software for: Less than 6 months ### "Confusing Interface, Got Me Flagged for SPAM, Friendly but not Helpful Customer Support" April 4, 2023 1.0 Again, clunky execution on the platform. Super surprised that they decided to prioritize keeping a few hundred dollars rather than making things right. That spoke volumes for me about what MobileMonkey truly values. Pros Loved the concept and loved how pricing looked initially. Was very excited to try MobileMonkey, but wasn't thrilled at all with the execution. Cons The interface is really bad. It's difficult to navigate and feel confident that you've set it up the right way. We created a campaign which very quickly got us flagged for SPAM with our email provider. We made some adjustments once we understood what was happening, but decided to turn the platform off. Ends up we got charged again during the next billing period. After a few back and forth emails with their customer service team, they told me they wouldn't be providing a refund...even though we hadn't used the service since we shut it down the month prior. Transparency is a big deal and clearly MobileMonkey doesn't provide that. The idea is great. Their customer support was prompt and kind/professional, but I was really surprised at how poorly this went. I buy/use marketing technology every single day and this has been a particularly negative experience. Review Source BC Bernadette C. Digital Marketing Strategist Marketing and Advertising Used the software for: 6-12 months ### "MobileMonkey makes convers(a)tions happen" January 3, 2020 5.0 I met a businessman at a symposium to discuss change and shrinking supermarket industry. He said he tried everything to increase his sales. nothing worked so far. I asked him for a meeting to discuss his issues. I asked him if he was open to new ways of establishing better communication with customers? He said yes. I shared with him my vision for loyalty through sharing value, listening to customers, segmenting his facebook audience. then i showed him a demo of a chatbot competition. He loved it. We ran his competition for 6 weeks. It worked great. We ran 2 months of our value-based messaging We ran December sales campaign. They shared their sales items 15 days before Christmas and approved of my campaign 13 days before Christmas. I worked feverishly for 3 days to create the campaign and follow up messages. The campaign did not come off as well as I had hoped. But that had nothing to do with MobileMonkey but rather the image and captions I used in the ad. Pros I saw the mass of features and deliverables and was skeptical at first that it would take forever to learn this software. But I was dead wrong. they have training and support in every possible way you prefer. Recorded videos. Live chat. Facebook community, i.e. constant collaboration. Paid support for those who like to learn by trial and error... after you set up your chatflow someone can review and help fix your flow to perform and deliver leads and conversions. Cons I can't stop talking about chatbots as a solution to your marketing problems The internet is slow or Facebook has issues when the subscriber opens his message so he is frustrated. Slow internet causes the buttons to not work or take forever to load. I wish I could get more stats. Reason for choosing Customers.ai i have been following \[SENSITIVE CONTENT HIDDEN\] for a while and I felt that he was the one I should follow and trust that my future would be in good hands. Review Source Yann I. Consultant Online Media Used the software for: 6-12 months ### "The only marketing automation and engagement platform you'll need?" May 7, 2021 5.0 Pros I have to admit that I originally gravitated toward MobileMonkey because I was looking for a platform to build chatbots... I had no idea what I was in for! I quickly found out that MobileMonkey does much more than just help me build chatbots. And I really like the fact that it's a sort of toolkit that includes quite the library of resources I can use for my business: website chatbots, Facebook Messenger bots, and its OmniChat, just to mention a few. I know that, sometimes, one may prefer to go for a tool or company that focuses only on doing one thing well. But MobileMonkey is different because it doesn't focus only on one thing – and does it well – but it focuses on different areas and excels at all of them. Cons Because I use LinkedIn for my business on a daily basis, it would be great if I could add LinkedIn to the OmniChat and MobileMonkey smartphone app, so that I could monitor the conversations I have on there and engage with leads, prospects and clients on LinkedIn too (through the MobileMonkey toolkit). Review Source David B. Owner Marketing and Advertising Used the software for: 1-2 years ### "Powerful chatbot builder and easy to use" November 12, 2019 5.0 Pros I've used 4 or 5 alternative tools to build Facebook Chatbots, and Mobile Monkey is easily the cleanest and most intuitive interface. Beyond that, their support is exceptional and they do a great job of training their community on how to leverage the tool most effectively to grow our businesses. Cons As an early adopter there have been bugs and revisions of the software that have required patience and/or having to re-learn things. In addition, MobileMonkey is not nearly as feature-rich as Manychat, though I've not really suffered as the missing features aren't ones I'd likely use anyway. Review Source Kristi K. Lead Social Media Strategist Publishing Used the software for: 1-2 years ### "MobileMonkey is Intuitive and Simple to Use" November 18, 2019 5.0 Pros 1) Ease of Use 2) Price 3) Helpful tutorials, videos, webinars, etc. that help you learn and grow your strategy. 4) Readily available customer support. 5) Engaged Facebook community where users can compare notes, discuss tactics, troubleshoot, and generally work with MobileMonkey and other chatbot users to really level up their own chatbot marketing strategies. Cons No complaints, truly and seriously! It's been a great solution for our company. Reason for choosing Customers.ai The reason we chose the MobileMonkey chatbot builder over other products was threefold: 1) It was the most competitively priced. 2) It had all the most features, including the ones that mattered for our conversion goals. 3) While using the free version, I loved the easy drag-and-drop technology and ability to build bots intuitively with no coding required. Review Source VR Verified Reviewer Marketing / Operations Construction Used the software for: 6-12 months ### "Tool to Levearage FB Messenger" December 9, 2021 4.0 Pros The ease of deployment was awesome. Up and running in maybe 30 minutes. Cons Dialing it in to work the way I expected was more difficult than I would like. I wish at the time there was more templates available for the FB Messenger portion Review Source JAC Jose Andres C. Digital Marketing Manager Marketing and Advertising Used the software for: 1-2 years ### "Solution that goes above & beyond!" November 13, 2019 5.0 Pros Ease of use - people don't see the "opportunity" to automate certain marketing elements. Having a chatbot allowed me the time to fulfill my day-to-day functions and minimized my time spent replying to customers/prospects. Also, the community around the product makes you feel confident as they are always available to provide with ideas or insight. Cons In the beginning we would see some glitchy responses on the bot, but with time it improved. Reason for choosing Customers.ai The Facebook community convinced me that you'll exceed expectations if there's open dialogue with other users about their strategies and how they implemented. Review Source CC Craig C. Co founder Marketing and Advertising Used the software for: 1-2 years ### "The Most Amazing Platform For Chat Marketing" November 12, 2019 5.0 We have started a marketing agency based on MobileMonkey. MobileMonkey's platform has allowed us to become a dominant force for our clients in the chat marketing space. Pros This software is super easy to use and priced affordably. There are so many powerful features and the support is excellent. Cons I can't get new features fast enough :) Review Source NG Nina G. Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "Great for Social Media Automation" August 19, 2021 5.0 Overall is a great experience so far. Easy to use and implement. Pros The product is easy to use and set up. If I have an issue, I can usually resolve it on my own with the guided support pages. I like the functionality for automation and it has helped me grow my business with less of my time needed working to respond to messages. Cons Some features aren't available for accounts with smaller amounts of followers but that has been changing with time and I get more access to more features as time goes on. The team does a great job of pushing access for everyone. Review Source KO Kristian O. President Marketing and Advertising Used the software for: 6-12 months ### "Mobile Monkey changed our lives. " November 22, 2019 5.0 Highly positive. Pros Mobile Monkey offers the ability for someone with no coding background to sell a highly technical and useful product that is absent in most businesses advertising mix. Not only are the functionality and features world-class and business changing, but the team and leaders there also exceed expectations as well. Cons No complaints thus far. The only things I would like to see are already on the product road map. Review Source Tom P. Co-Founder Marketing and Advertising Used the software for: 6-12 months ### "Great Facebook Messenger Bot Tool" August 3, 2020 5.0 Great piece of software, could do with better support and on-boarding for customer success Pros Great Facebook Messenger bot automation features and extremely good value for money Cons Training and on-boarding could be better. Our on-boarding specialist didn't have any suggestions to give us about our industry. Competitor ManyChat has a FREE course which goes incredibly in-depth in messenger-bot marketing Review Source Dan F. Social Media Manager Automotive Used the software for: I used a free trial ### "Easier Than Easy Onboarding and Usage" April 30, 2021 5.0 My overall experience with MobileMonkey was wonderful. It's an easy platform that does exactly what it says it will do. Period. Pros Setting up MobileMonkey was extremely easy. The guided questions allowed the process to be quick and efficient. Do you want this or that? Simple. And the dashboard was so simple it was silly. At first I thought it could have been designed better but after using it, I realized that it was designed perfectly for how people need to use it - not like a webpage that needs to grab your attention. Cons There were no cons about MobileMonkey. It's a great platform that helps businesses automate processes and bring interested leads down the sales funnel. Review Source Manuel C. Business Owner Photography Used the software for: 6-12 months ### "A secret weapon every marketer should have" July 23, 2019 4.0 Pros MobileMonkey offers a powerful interface for adding messaging into a company’s marketing. By implementing some of their tips, you will be increasing your clientele open rate almost instantly. Cons The interface is not very intuitive and even though the pricing is affordable, there are other options out there. Review Source John P. Real Estate Agent & Author Real Estate Used the software for: Less than 6 months ### "Advertiser Platform Is Kind of a Big Deal..." December 4, 2018 5.0 Fairly new to the software, customer service has been great so far. I am excited to see where Mobile Monkey can go from here. Pros I have woirked with all of the major Facebook Messenger bot software, the reason I chose Mobile Monkey is the Zapier connection and the Advertiser Platform level. Cons I do miss the process flow mapping that is offered in ManyChat (they call it "Flows") and would like to see this feature in Mobile Monkey. Also ManyChat and Chatfuel are integrated with Integromat and it would be a great feature for Mobile Monkey. Review Source Osdwall L. CEO DomHardware Computer Software Used the software for: Less than 6 months ### "Pretty nice chat bot." June 10, 2021 5.0 Very helpful when it comes to knowing what your customers are looking to have from your company. Pros It is very easy to deploy this plugging for we-base services and handle very good the customer's response like it is an IVR (telephone system) Cons Simple to set (based on company size and services), and to keep track on customer request, a very good way to get all responses on a report chart. Reason for choosing Customers.ai Based on other users' reviews and feedback. Review Source RP Rick P. Director Publishing Used the software for: 6-12 months ### "A decently software - lacking a key feature " February 11, 2019 4.0 Pros This is a powerful Facebook messenger tool: it allows you to set up an advanced bot. Cons I really want to see them roll out a comment guard functionality for ads - not just posts. I’ve been told that they’re working on this, but it’s yet to be forthcoming Review Source CO Carrie O. marketing Retail Used the software for: I used a free trial ### "Not for us, but maybe you" May 10, 2019 5.0 Pros We ended up not really using the software. We had a billing issue, however, and the customer support person I spoke with, representative, was able to resolve it quickly and painlessly. For that I am graetful. Cons It was just a little too robust for what we were trying to use it for. It would have been cumbersome to manage, but for a different company it might be perfect Review Source FA Faiz A. CFO Information Technology and Services Used the software for: Less than 6 months ### "Best Cloud based Tools for Managing Instagram" June 30, 2021 5.0 Overall MobileMonkey is love.. Pros Mobile Monkey is love...Best part of mobile monkey Instagram automation is automated customized response for different type of queries on your business page. It help in engagement with audience directly. Cons I didn't think anything bad till now in MobileMonke. Review Source Yolanda H. Marketer Management Consulting Used the software for: Less than 6 months ### "Excellent, on par with Manychat" April 5, 2019 3.0 Pros Excellent, easy to use platform to grow your messenger marketing game Cons Slightly more expensive than​ many chat for the same features Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.