--- title: "Admin By Request Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Admin By Request Software - reviews, pricing plans, popular comparisons to other Machine Learning products and more." source_url: "https://www.capterra.com/p/10009418/Admin-By-Request/" page_type: "product" language: "en" --- # Admin By Request Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 15, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Admin By Request ## What is Admin By Request? Admin By Request is an endpoint privilege management solution that enables organizations to manage, monitor, and control local admin rights across Windows, macOS, and Linux devices. Built on the principle of least privilege, it provides just-in-time elevation for individual applications or time-limited admin sessions, granting users administrative access only when needed, with full auditing of all privileged activity. Key capabilities include configurable approval workflows, application blocking and pre-approval, real-time malware scanning, temporary local admin accounts for emergency access, secure remote support and unattended access, integration with SIEM and ticketing systems, and complete software and hardware inventory. All features are managed through an intuitive web portal with support for Entra ID, Google Identity, JumpCloud, and Okta. ## What is Admin By Request used for? [Privileged Access Management](https://www.capterra.com/privileged-access-management-software/)[Remote Support](https://www.capterra.com/remote-support-software/)[Endpoint Protection](https://www.capterra.com/endpoint-protection-software/) Recognitions Best ease of use Top alternative Featured Overall rating Based on 69 user reviews Reviews sentiment Positive 99% Neutral 1% Negative 0% Contact vendor for pricing Free trial not available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... - Artificial Intelligence / 2025 - Endpoint Protection / 2025 - Help Desk / 2025 - Machine Learning / 2025 - Multi-Factor Authentication / 2025 - Privileged Access Management / 2025 - Remote Desktop / 2025 - Remote Monitoring and Management / 2025 - Remote Support / 2025 Our "Best of" badge program showcases products with the highest ratings... - Artificial Intelligence / 2025 - Help Desk / 2025 - Remote Desktop / 2025 - Remote Monitoring and Management / 2025 - Remote Support / 2025 Do you work for Admin By Request?[Manage this product listing](https://www.g2.com/products/admin-by-request/claim_requests/new?auto=true) Rating Breakdown 4.9 +− Features4.8 Value for Money4.7 Ease of Use4.8 Customer Service4.7 Rating Breakdown 4.9 Features4.8 Value for Money4.7 Ease of Use4.8 Customer Service4.7 ## Admin By Request Reviewers Verdict Updated September 2026 AI summary - Admin By Request is a good fit for organizations seeking user-friendly privileged access management and security across endpoints. - Positive feedback centers around straightforward setup, responsive support, detailed audit logs, flexible access controls, and ease of use for both admins and users. - It helps IT teams grant, monitor, and manage temporary admin rights while reducing helpdesk workload and improving security oversight. - Buyers report negative points such as slow or inconsistent approval workflows, occasional bugs with certain applications, and some tedious admin steps. - It fits companies prioritizing quick deployment and visibility over admin actions, but may require extra process tuning for environments needing fully automated approvals. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Admin By Request 4.9 (69) VS. [4.7 (945)](https://www.capterra.com/p/119653/Okta/reviews/) Starting Price Contact vendor Starting Price $6 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (69) Ease Of Use 4.6 (929) Value For Money 4.7 (67) Value For Money 4.5 (489) Customer Service 4.7 (66) Customer Service 4.5 (509) ## Admin By Request alternatives [4.6 (294)](https://www.capterra.com/p/175092/JumpCloud-DaaS/reviews/) Starting price $3.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.7 (147)](https://www.capterra.com/p/154900/Auth0/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars Highest Rated [4.9 (4,880)](https://www.capterra.com/p/172127/Rippling/reviews/) Starting price $8.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [Microsoft Entra ID](https://www.capterra.com/p/219692/Azure-Active-Directory/) [4.7 (61)](https://www.capterra.com/p/219692/Azure-Active-Directory/reviews/) Starting price $6.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/219692/Azure-Active-Directory/) [View all alternatives](https://www.capterra.com/p/10009418/Admin-By-Request/alternatives/) ## FAQs about Admin By Request Overview ### Which roles and teams benefit most from Admin By Request? Admin By Request is most used by IT administrators, infrastructure leaders, cloud engineers, and security teams that need controlled privileged access. IT managers and directors use it to reduce help desk workload, while CISOs, endpoint engineers, and managed services teams enforce least-privilege policies, approve elevations, and strengthen endpoint security governance. Answer based on 69 reviews Overview ### What company size and industries is Admin By Request built for? Admin By Request is built for midsize businesses first, representing 42% of reviewers, with Information Technology and Services leading at 14%. It serves organizations of all sizes across healthcare, finance, manufacturing, education, and government, with additional reviewer concentration in Education Management at 7%, Machinery at 6%, small business at 30%, and enterprise at 28%. Answer based on 69 reviews Features and Usability ### What are the key features of Admin By Request? Admin By Request includes least-privilege access controls, temporary admin elevation, and approval workflow tools as its core features. Reviewers also highlight fast setup and deployment, detailed audit logs and reporting, remote access for approving requests, and application control with pre-approval, whitelisting, and blacklisting. Answer based on 26 reviews Integrations ### Which third-party tools and platforms does Admin By Request integrate with? Admin By Request integrates with 11 third-party tools, including Microsoft Entra ID, Microsoft Teams, Slack, Microsoft Intune, Okta, and ServiceNow. It also connects with Jira for ticketing, Splunk Enterprise and Microsoft Sentinel for monitoring, plus MetaDefender Core for malware screening and Microsoft Power BI for reporting. Answer based on 18 reviews Getting Started and Support ### What training and onboarding options does Admin By Request offer? Admin By Request provides live online sessions, webinars, documentation, and videos to help teams get started. Live online sessions and webinars offer guided instruction, while documentation and videos support self-paced reference and step-by-step review of features and setup. Answer based on 3 reviews Getting Started and Support ### What customer support options does Admin By Request offer? Admin By Request provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, and Chat. Users describe support as quick, helpful, and responsive, though one review notes that Support Assist can be unreliable and slow rollout or stuck requests may frustrate first-level support teams. Answer based on 6 reviews Security ### How does Admin By Request handle data security and access control? Admin By Request protects endpoints by removing permanent local admin rights, granting temporary elevation for approved tasks, and using approval workflows, pre-approved software, SSO, MFA, break-glass accounts, audit logs, reporting, and malicious software scanning. Some reviewers note occasional invocation gaps, default setting overrides, and limited broader endpoint security depth. Answer based on 26 reviews Setup and deployment ### How easy is Admin By Request to set up and deploy? Admin By Request is generally easy to set up and deploy, with a clear portal and lightweight agent. IT teams, help desks, and small business admins often describe rollout as straightforward, especially with tools like Intune or PDQ, though some environments need initial configuration time and minor admin training. Answer based on 23 reviews ## Features AI summary Based on 307 Machine Learning reviews Capterra data shows that buyers of machine learning software rank the following features as their top priorities: - **Model Training** (**48%** of reviewers rated this feature as critical) - **Third-Party Integrations** (**50%**) - **Predictive Analytics** (**55%**) Admin By Request includes **Model Training** and **Third-Party Integrations**, giving teams the tools to build models and connect the system with other business applications. However, it does not offer **Predictive Analytics**. Instead, it provides **API** (**57%**), which can support custom connections and data workflows. Together, these features help businesses manage model development, connect systems more easily, and give teams a more flexible way to work with machine learning tools. Third-Party Integrations 4.3 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Set up connections to third-party platforms to improve business processes Access Controls/Permissions 4.8 (41) 97.56% of 41 reviewers that rated this feature as important or highly important Define levels of authorization for access to specific files or systems Access Management 4.8 (34) 100.00% of 34 reviewers that rated this feature as important or highly important Control and manage access to company resources Security Auditing 4.8 (26) 88.46% of 26 reviewers that rated this feature as important or highly important Systematic evaluation of the security of a company's overall security system and situation Activity Tracking 4.7 (24) 87.50% of 24 reviewers that rated this feature as important or highly important Track and document all activities across devices, networks, and other systems Authentication 4.7 (19) 94.74% of 19 reviewers that rated this feature as important or highly important Verify the identity of users/devices to enable secure access Admin By Request 96 features ### All Features - Access Control: Regulate who can view information within the system - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Access Management: Control and manage access to company resources - Active Directory Integration: Integrates with Active Directory - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Anomaly/Malware Detection: Automatically identify and flag unusual behaviors and malicious software - Anti Virus: Prevents, detects and removes malware - API: Application programming interface that allows for integration with other systems/databases - Application Access Control: Define levels of authorization for access to specific applications - Application Management: Track, manage and store the applications of potential future members, customers or candidates - Application Security: Identify and respond to security threats to developed applications - Approval Process Control: Manage the process of evaluating documents or requests submitted for approval - Audit Trail: A record of all activities within the system, including user access, changes made, etc. - Auditing: Examine established processes and records to ensure accuracy, compliance, and policy adherence - Authentication: Verify the identity of users/devices to enable secure access - Automatic User/Device Recognition: The system can automatically recognize a user and/or device - Behavioral Analytics: Track and analyse user behavior within a system or network - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Configurable Workflow: Configure existing workflows to meet your organization's needs - Configuration Management: Identify component attributes like servers, hardware, software, and manage relationships across all services - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Reports: Alter the layout and content of reports - Data Management: Ability to handle large datasets - Data Security: Protect sensitive data for digital privacy - Data Verification: Process of checking different types of data for accuracy to avoid errors or inconsistencies - Data Visualization: Graphical representation of data - Deployment Management: Manage the processes involved when making the application ready for use - Device Auto Discovery: Automatically scan the network for devices and take pre-defined actions upon discovery - Device Management: Maintenance and upkeep of physical and/or virtual devices - Email Alerts: Receive and/or send email notifications for urgent updates, requests, or other information - Endpoint Management: Track status, assign actions, and control access to systems for devices within the organization - Event Logs: A chronological record of actions or occurrences within a network, software, or process - File Management: Create, save, and store files - File Transfer: Move files across different systems or networks - For MSPs: Intended to be used by managed service providers - HIPAA Compliant: Compliant with HIPAA, which sets standards for sensitive patient data protection - Incident Management: Manage and track all disruptions and incidents - IT Incident Management: Manage incidents related to outages or breaches in functionality of IT systems - Live Chat: Ability to chat online in real time - Machine Learning: Enable businesses to implement machine learning algorithms on business data such as sales and revenue - ML Algorithm Library: Share, track, and store machine learning models and data. - Mobile Access: Access software remotely via mobile devices - Mobile Authentication: Verify user identity through mobile devices - Model Training: Process of testing an ML algorithm by feeding it training data to learn from - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Factor Authentication: Request two or more credentials to prove user's identity before granting access to systems - Multiple Authentication Methods: Authenticate user identities through different methods such as ID cards, PINs, passwords, RFID, and biometrics - Multiple Monitor Access: Access multiple screens from one centralized location - Multiple User Accounts: Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service - Patch Management: Install software updates and bug fixes remotely - Policy Management: Create, manage, and track policies and procedures within an organization - Real-time Alerts: Receive notification of issues as soon as they occur - Real-Time Chat: Engage in direct, instant messaging with customers, users, etc. - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Real-Time Updates: Receive system updates as soon as any changes are made - Remote Access/Control: Access work applications remotely, for when working away from the office and/or traveling - Remote Monitoring & Management: Remotely monitor and manage client networks, endpoints, systems, and devices via locally installed applications - Remote Update/Installation: Deploy updates or install new software remotely - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Risk Analysis: Analyze potential risks across the organization - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Screen Recording: Record and save a video file of what is happening on a computer screen - Screen Sharing: Digitally share screen view with others - Secure Data Storage: Securely stores data to prevent data loss or breaches - Secure Login: At least a username and password is required to access the system - Security Auditing: Systematic evaluation of the security of a company's overall security system and situation - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Self-Service Access Request: Enable end users to request access or request changes to their account privileges - Server Monitoring: Continuously scan servers on a designated network to monitor health and search for any irregularities or failures - Service Level Agreement (SLA) Management: Set and monitor service level agreements to ensure timely response and resolution - Session Recording: Record active support and chat sessions for auditing and training - Single Sign On: Allow users to access multiple services after entering their login credentials once - SSL Security: Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access - Support Ticket Management: Allow customers/users to submit support queries and service requests - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Threat Intelligence: Information to prevent, understand and identify cyber threats - Threat Response: Identifying, analyzing, and mitigating security issues and taking appropriate action to protect systems and data from potential harm - Troubleshooting: Take actions to troubleshoot issues for networks, devices, etc. - Two-Factor Authentication: Extra layer of security that requires not only a password and username but also something specific to that user - Two-Way Audio & Video: Presenter can see and hear participants and vice versa - Unattended Access: Manage computers located anywhere without the remote customer present at the other end - Usage Tracking/Analytics: Track and interpret metrics on the usage of company resources - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - User Provisioning: Create, modify, disable, or delete user accounts and their profiles across IT infrastructures - User Session Management: Maintain and control user sessions (including session tracking, timeouts and termination) in a web application or system - Video Support: Supports various video file formats - Vulnerability Scanning: Discover patch statuses and vulnerabilities - Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.8 (69) 4.8 Based on 69 reviews ## Pricing Value for money 4.7 (67) Free Version [View pricing plan details](https://www.capterra.com/p/10009418/Admin-By-Request/pricing/) Free Free It includes: - Run as Admin - Admin Session - PIN code - Pre-approval (Whitelisting) - Application blocking (blacklisting) - AI auto-approval - Machine Learning - IdP integration - Unattended Access Discovery Module - Break Glass/LAPS - Device Owner - Just-in-time elevation - Malware scanning (37+ engines) - Tamper prevention - Remote support - Screen sharing and control - Multi-monitor support - Controlled vendor access - Full audit logging - Session recording - MFA/SSO endpoint enforcement - Reason tracking - Granular privacy Business Varies by region It includes: - Run as Admin - PIN code - Admin Session - Pre-approval (Whitelisting) - Application blocking (blacklisting) - AI auto-approval - Machine Learning - IdP integration - Unattended Access Discovery Module - Break Glass/LAPS - Device Owner - Just-in-time elevation - Malware scanning (37+ engines) - Tamper prevention - Remote support - Screen sharing and control - Multi-monitor support - Controlled vendor access - Full audit logging - Session recording - MFA/SSO endpoint enforcement - Reason tracking - Granular privacy Enterprise Varies by region Value for money 4.7 (67) 4.7 Based on 67 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Jira](https://www.capterra.com/p/19319/JIRA/)[ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ Microsoft Power BI](https://www.capterra.com/p/176586/Power-BI/)[ Okta](https://www.capterra.com/p/119653/Okta/)[ ServiceNow](https://www.capterra.com/p/254088/ServiceNow/)[ Splunk Enterprise](https://www.capterra.com/p/94317/Splunk/)[ Microsoft Entra ID](https://www.capterra.com/p/219692/Azure-Active-Directory/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (66) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (66) 4.7 Based on 66 reviews ## User reviews Overall rating 4.9 Based on 69 reviews Filter by rating 5(61) 4(7) 3(1) 2(0) 1(0) Mentioned topic Sorted by most recent MS Mason S. Lead IT Systems Engineer Mechanical or Industrial Engineering ### "Excellent product that just works" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 14, 2026 Admin by Request has been a game changer for our organization's privilege management strategy for our engineering teams. It has saved us countless hours of helpdesk time and reduces friction for our users on a daily basis since implementation. Setup was a breeze compared to other platforms and the free tier really allowed us to validate this solution with our workload before proceeding. The auditing and report management capabilities are robust and give us granular detail over what actions were taken in the environment. This allowed our organization to meet compliance goals much faster than anticipated. I would recommend Admin by Request to anyone looking to streamline privilege management as this software has really checked all the boxes in terms of security, convenience, and auditing capabilities Pros Admin by Request was the easiest privilege management software we tested by far to onboard for our team of engineering power users. Setup was intuitive and offered best practice options selected by default but with very granular file and app control options to suit complex elevation scenarios. Cons The process to purchase Admin by Request took a bit more time and effort than I would have hoped. The quote to order process was a bit slow. Direct purchase of licenses would have been great but not a deal breaker. Alternatives considered [BeyondTrust Remote Support](https://www.capterra.com/p/86962/Bomgar/) Reasons for choosing Admin By Request Pricing and ease of implementation were the primary reasons for going with Admin by Request. ABR undercut competitors in both these areas. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. JE James E. IT Manager Construction ### "Perfect way to give limited admin access to remote users" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 11, 2026 It has allowed me to grant users the ability to have an extra layer of security when performing admin functions on a laptop, without having them log in as local administrators. Pros The ability to allow remote users with limited connectivity the ability to install/customize software without direct remote admin support. Cons On rare occasions, it doesn't work as expected and I must uninstall it, log in as admin, install software, then reinstall AdminByRequest. VERY rare...1% of the time. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AS Andrew S. IT Manager Automotive ### "Great product" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 1, 2026 10/10, I would recommend this to anyone that needs to provide admin rights to users when needed and whitelist apps. Pros Easy to use and add new apps into the dashboard. Giving users admin rights has been very easy. Apple watch and mobile app have been great. Cons Little hard at first to setup but support was very helpful once going. After that it's very easy to use Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. KW Kane W. Cloud Engineer Construction ### "It just works" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 October 22, 2025 Pros Really impressed with how easy the platform is to use and deploy. It’s straightforward for users to get started without needing much technical support. The customer service team has been quick to respond to any issues, and they genuinely listen to feedback to help improve the experience Cons There is currently nothing I don't like with Admin by request, as it does what it says on the tin and just works Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. CI CECILE I. ADMIN SYSTEME RESEAU Industrial Automation ### "AdminByRequest c'est top !" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 October 1, 2025 Quelques problèmes rencontrés avec la version 8.1.6, rapidement corrigés après la mise à jour en 8.5. Pros L’outil offre une grande autonomie aux utilisateurs pour élever leurs privilèges. Il permet également de disposer rapidement d’un compte break glass et de supprimer facilement les droits administrateurs locaux. Cons Certaines actions exigent toujours la saisie des identifiants et du mot de passe de la session locale. Si la demande de session administrateur n’a pas été faite en amont, l’action échoue et doit être recommencée. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. TS Toni S. IT Consultant, IT Engineer Construction ### "Nach 6 Monaten Admin by Request: kein zurück mehr!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 25, 2025 Toller Support, die App funktioniert und ist "lightweight"; dh sie ist sehr schnell eingerichtet und auf den Endpunkten ausgerollt. Pros Guter Support, sehr schnell ausgerollt, funktioniert und erleichtert das Management bei erhöhter Sicherheit - möchte es nicht mehr missen! Cons MPS Plattform: Inhaber (Reseller) müsste in der App (wie es im web ja ist) auf alle seine Kunden direkt Zugrif haben. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. SM Scott M. IT Manager Telecommunications ### "Easy to Use, Works, and Great Customer Support" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 25, 2025 Overall, ABR integrated well, cost was good, and the expectations that we expected were met and exceeded in other areas Pros Ease of Use, Works, Customer Support. Everything is very straight forward and well organized. Things work as intended. Customer support is prompt and very knowledgeable Cons Could be slightly better on the Mac end, but they are working on it. Currently Mac does not allow teh remote access feature as part of the product, but I know its on their roadmap Alternatives considered [BeyondTrust Remote Support](https://www.capterra.com/p/86962/Bomgar/) Reasons for choosing Admin By Request Ease of Use and the Cost of the Product itself Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. KO Kasper O. IKT-BIM manager Civil Engineering ### "Stay in Control of What Gets Installed " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 22, 2025 After a bit of setup and some time to get to know it, it works great, and the support is fantastic whenever needed. Pros That I have more control over what is being installed and by whom. Provides good protection against unwanted software, as my approval as admin is required before a program is allowed to run. Cons Some programs are difficult to pre-approve, so you get interrupted with a request for approval. Fortunately, it is easy to approve. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. MK Mads kargo N. Systemadministrator Transportation/Trucking/Railroad ### "Reliable Security Made Easy" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 September 15, 2025 I have had a really great experience with Admin By Request. We use it daily on every single machine, and it just works. I’ve really appreciated the way they have designed and thought through this software—it’s clear that a lot of care has gone into making it reliable and easy to use. Pros What I have appreciated most about Admin By Request is their fast and responsive service, as well as the user-friendly product that works straight out of the box. We found it very easy to get started, and since we implemented it two years ago, we haven’t experienced any issues. It’s reassuring to know that the system just works, and that support is always quick to assist if any questions arise. Cons The only area that could be improved is keeping the guides up to date, but that’s a minor point.... :) Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. ML Morten L. Hosting and Deployment Manager Information Technology and Services ### "Excellent tool for controlling admin rights" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 12, 2025 Overal my experience with ABR has been great and I can highly recommend it. The initial setup worked like a charm. Pros My company has used Admin By Request for several years and it works perfectly. Using this tool we can in a simple and easy way control our users admin access to Windows devices. Another great feature is the audit log of device changes. Furthermore, we can group our users - e.g. our developers can run specific programs pre-approved. We also use ABR on our Windows servers which is great for auditing. The license price is very fair. The communication with the ABR team has been very pleasant. Cons No real problems. The helpdesk could be a bit faster. Adding extra licenses could be easier and more smooth. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. [View all Reviews](https://www.capterra.com/p/10009418/Admin-By-Request/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Okta vs Admin By Request](https://www.capterra.com/compare/119653-10009418/Okta-vs-Admin-By-Request) [VISULOX vs Admin By Request](https://www.capterra.com/compare/252356-10009418/VISULOX-vs-Admin-By-Request)