# Page 2 | Admin By Request Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Admin By Request the right Machine Learning solution for you? Explore 68 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/10009418/Admin-By-Request/reviews --- Admin By Request 4.9 (68) [View alternatives](https://www.capterra.com/p/10009418/Admin-By-Request/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Admin By Request ## Showing most helpful reviews Showing 26-50 of 68 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MH Michael H. IT Helpdesk Technician Higher Education Used the software for: 2+ years ### "An excellent system for ESports Computer Management" January 22, 2025 5.0 When I started, I was pulling my hair out trying to manage requests for game updates while also keeping our network secure and preventing unnecessary access. Admin By Request has allowed our ESports program to be self sufficient within a certain bubble that gives them what they need without compromising our network's security. Pricing per end point is reasonable, and the 25 free initial endpoints is a great deal if you are wanting to try it out, or are looking to manage a small number of computers. Pros I can actively monitor a deployment of computers used for our ESports computer labs, enable updating of game clients, whitelist specific applications needed and inventory our computers, all from my desk. Cons The mobile app while useful seems to be buggy and sometimes an afterthought. Requests get stuck when approved from a push notification, and sometimes the app requires closing to refresh the queue. Review Source PS Peter S. Head of Security Media Production Used the software for: 6-12 months ### "Great software to leverage security on your endpoints" July 29, 2025 5.0 Admin By Request made it possible for us to get rid of local administrators on our office computers and introduced audit log for events. Pros Admin by Request is very user friendly and solved a big pain for us in IT. The price structure is fair and we do get a fine value for our money. The onboarding and introduction to the software was great, and if we need help, the support team are ready to answer our questions. Cons It is hard to find any cons. The software deliver what it promises and is quickly accepted by most of our users. Review Source VR Verified Reviewer Backoffice Management Information Technology and Services Used the software for: 2+ years ### "Gutes Produkt im Bereich Endpoint Security" August 1, 2025 5.0 Die allgemeinen Erfahrungen sowohl im Windows- als auch Mac-Bereich sind sehr gut. Das Produkt ist einfach zu implementieren und bietet viele Vorteile für die Admins, IT Security als auch den Endbenutzer. Das Tool wird ständig weiter entwickelt und verbessert. Guter Support. Pros Intuitiv für Admin und Endbenutzer, einfach einzurichten und zu implementieren. Gute Nutzerakzeptanz. Cons eigentlich nichts. Teilweise ist es schwierig bestimmte Systemanwendungen über "Run as" zu steuern, aber für weitergehende administrative Tätigkeiten kann man sich über den "Emergency account" behelfen. Review Source RES Robert Eeg S. Infrastructure Specialist Construction Used the software for: 1-2 years ### "Review from Anker Andersen A/S" August 27, 2025 5.0 Great and quick support. Super product. Good customer service. Ease of use. Works well with different operations systems. Pros Ease of use User Access Control Sercure Remote Access Article writing Value for money Login management Cons Not to schedule application updates to users. Slow roll out. Request are getting stucked No log entries. Review Source SM Scott M. IT Manager Telecommunications Used the software for: Less than 6 months ### "Easy to Use, Works, and Great Customer Support" September 25, 2025 5.0 Overall, ABR integrated well, cost was good, and the expectations that we expected were met and exceeded in other areas Pros Ease of Use, Works, Customer Support. Everything is very straight forward and well organized. Things work as intended. Customer support is prompt and very knowledgeable Cons Could be slightly better on the Mac end, but they are working on it. Currently Mac does not allow teh remote access feature as part of the product, but I know its on their roadmap Alternatives considered [BeyondTrust Remote Support](https://www.capterra.com/p/86962/Bomgar/) Reason for choosing Admin By Request Ease of Use and the Cost of the Product itself Review Source Jimmy K. IT Operations Technician Computer Software Used the software for: Less than 6 months ### "Easy to use tool." August 1, 2025 5.0 Pros Easy of use both for the end user and the administration, with tools to both prevent and investigation for in wanted software. Cons There are times where Admin by request does have some limitations and can't finish the job. Have had windows recovery freeze after requesting admin access. Review Source TS Toni S. IT Consultant, IT Engineer Construction Used the software for: Less than 6 months ### "Nach 6 Monaten Admin by Request: kein zurück mehr!" September 25, 2025 5.0 Toller Support, die App funktioniert und ist "lightweight"; dh sie ist sehr schnell eingerichtet und auf den Endpunkten ausgerollt. Pros Guter Support, sehr schnell ausgerollt, funktioniert und erleichtert das Management bei erhöhter Sicherheit - möchte es nicht mehr missen! Cons MPS Plattform: Inhaber (Reseller) müsste in der App (wie es im web ja ist) auf alle seine Kunden direkt Zugrif haben. Review Source PTBS Petter T. B. S. IT-Administrator Insurance Used the software for: 2+ years ### "Great product" July 28, 2025 5.0 Pros Easy to use for both users and administrators. We find Admin by Request as a very usefull product... Cons Sometimes I would like a little more details about what the user have done in the period he/she has been elevated. Review Source DB David B. IT Administrator Government Relations Used the software for: Less than 6 months ### "Great for Non Profits" August 29, 2025 4.0 Pros Admin By Request offered non-profit discounts that helped make the purchase affordable. It was also very easy to set up from the admin side and implement using InTune Cons Admin By Request and Teamviewer QuickSupport are sometimes at odds because of UAC prompts popping up that Teamviewer QS can't see when working with a remote user. Review Source CB Chris B. IT Manager Real Estate Used the software for: 2+ years ### "A Must Have Solution in 2024" September 13, 2024 5.0 Admin By Request has been in place for over 2 years. It really simplified our IT management, empowered our users to perform their own software updates and software installations for allowed software. It has reduced our IT tickets significantly and overall made us much more secure as an organization. Pros The simplicity of setting it up and the ease of approvals with a variety of approval methods available. We chose to use the Teams Webhook for approval review. Our users didn't even notice they no longer had admin rights, their software just worked and updated! Cons The pin code process is tedious to find the machine and enter the PIN. Aside from that, it's an incredible product. Alternatives considered [BeyondTrust Remote Support](https://www.capterra.com/p/86962/Bomgar/) Reason for choosing Admin By Request It met our requirements and was better priced. Review Source DM David M. IT Director Hospital & Health Care Used the software for: 1-2 years ### "High quality end-point security management tool that saves IT team lots of time!" October 22, 2024 5.0 Excellent tool that increased our IT staff productivity when managing end-point user security. Pros Admin by request has been a game changer for our IT team because we can have granular control on how we manage user elevated privileges. The logging of actions user once we authorize or allow them temporary elevated rights is extremely helpful when there concerns or issues. Cons We have not had a single complaint so I don't have any comment about cons. Review Source AR Antoine R. IT Analyst Education Management Used the software for: Less than 6 months ### "A+ product" February 11, 2025 5.0 The admin portal is very easy to use and your documentation is very clear. Pros The fact that we can use it offline fits perfectly with some of our use cases Cons It doesn't detect automatically every UAC pop-up. For example, if I click on an executable that requires admin rigths, it just prompts me with the UAC and I need to click "Run as Admin" specifically for ABR to be triggered. Alternatives considered [Microsoft Intune](https://www.capterra.com/p/230703/Microsoft-Endpoint-Manager-MEM/) Reason for choosing Admin By Request IEPM could not process just in time requests. It had to be a pre-approved "rule". Review Source MH Matt H. IT Security Specialist Warehousing Used the software for: Less than 6 months ### "Admin By Request Review" January 13, 2025 5.0 Pros Simplicity of the dashboard and how easy it is to configure policies and settings and the ability to immediately remove admin rights hands free. Cons The help desk could be more alert. I went a few days before hearing back on a ticket I opened. Review Source AB Austin B. Enterprise Security Lead Retail Used the software for: Less than 6 months ### "Would Recommend" January 31, 2025 5.0 It simply works. Users like it. Support team members like it. Pros Admin By Request has allowed us to seamlessly implement Privileged Endpoint Management capabilities Just-In-Time leveraging our identity provider at a fair cost. Cons I don't have anything bad to say about Admin By Request. Review Source DV Dom V. Solutions Architect Legal Services Used the software for: Less than 6 months ### "he Best Solution I've Seen Since 2019" April 2, 2024 5.0 My overall experience with Admin By Request has been highly positive. The 25 free licenses truly allowed us to test the product thoroughly without any pressure. Its setup is straightforward. The sales and technical support teams are exceptional, readily available to answer any queries. This tool has significantly saved time for my Helpdesk in handling installation or configuration requests and has empowered users to be more self-reliant in their installation or settings adjustment requests. All the while, it maintains perfect control over administrative rights Pros The simplicity of deployment and configuration stands out with Admin By Request (ABR), alongside its seamless integration with Entra ID. The inclusion of reports and automations powered by machine learning and AI enhances its efficiency. Additionally, the offer of 25 free lifetime licenses is highly appreciated, providing ample time to thoroughly test the product. The software agent is impressively lightweight, minimizing resource consumption. Furthermore, the offline mode proves extremely useful for complex remote support scenarios. Cons the interface for creating different policies based on groups could be more intuitive. The user rights management should also be simplified into roles for easier comprehension and application. The server version operates unpredictably at times, indicating a need for improvement. Alternatives considered [Remote Desktop Manager](https://www.capterra.com/p/152245/Remote-Desktop-Manager/)[Secret Server Password Manager](https://www.capterra.com/p/103209/Secret-Server-Password-Manager/) Reason for choosing Admin By Request I chose Admin By Request (ABR) for its unmatched ease of deployment and configuration, allowing for swift and efficient implementation. Its features perfectly meet our needs without being overkill, offering an honest pricing model and a compelling return on investment. Review Source ST Scott T. Director of Client Services Education Management Used the software for: 6-12 months ### "Admin By Request - An Excellent PAM Tool" June 20, 2024 5.0 The experience has been amazing. Excellent communication with the company, and a great tool Pros It is easy to use and configure. It gives many options for different access by people/groups/computers. Cons So far, we have not found anything that we dislike. Switched from [BeyondTrust Remote Support](https://www.capterra.com/p/86962/Bomgar/) The previous product was extremely difficult to use, and very expensive. Review Source AW Ahmar W. IT Operations Manager Machinery Used the software for: 1-2 years ### "Amazing product" June 12, 2024 5.0 Amazing experience with the product and support Pros Application suits the business requirement in terms of security and no Local Admin rights are required. Cons Can't think of any feature which we don't like. The product is fit for purpose and delivers whats required. Review Source BL Bobby L. IT Director Consumer Services Used the software for: Less than 6 months ### "A Game-Changer for IT Security and User Autonomy: My Experience with Admin By Request" March 19, 2024 5.0 dmin By Request is more than just a software solution; it's a strategic tool that has empowered our organization to achieve a higher level of security and efficiency. It has alleviated many of the headaches associated with administrative rights management, allowing us to focus on driving our business forward. For any organization looking to enhance their IT security while maintaining user productivity, I cannot recommend Admin By Request highly enough. Pros From the outset, Admin By Request impressed me with its intuitive interface and seamless integration into our existing infrastructure. The software's design prioritizes user experience, making it straightforward for our team to navigate and configure settings without extensive training. This ease of use has significantly reduced the learning curve and allowed us to implement stringent security measures without impacting productivity. Cons We did have some issues where it removed the local user on a PC. Working with support, we have remedied the situation. Reason for choosing Admin By Request Ease and simplicity of use. Navigating the fine line between maintaining robust IT security and offering users the autonomy they need to perform their roles effectively has always been a daunting task. That is, until I discovered Admin By Request. This innovative software solution has revolutionized the way our organization manages administrative rights, striking the perfect balance between security and flexibility. Review Source KS Kevin S. CTO Automotive Used the software for: 1-2 years ### "A tool that improves security and makes life easier!" November 30, 2023 5.0 Easy to buy, easy to use, low pressure sales team. It's amazing to find a tool that does what it's supposed to at a reasonable price! Pros Easy to use, easy to setup, so much easier to authorize admin requests than having to remote in and type in credentials. Cons The only downside is we didn't implement it years earlier. Alternatives considered [BeyondTrust Remote Support](https://www.capterra.com/p/86962/Bomgar/) Reason for choosing Admin By Request AdminByRequest was easy to implement on our own, which meant we learned the tool a lot better than when we pay for an implementation team. Review Source JP Jeremy P. Senior Director of Technology Information Technology and Services Used the software for: 6-12 months ### "Fantastic savings of time." August 10, 2023 5.0 Pros We use ABR for the use of requesting Admin use by those that need it often, but do not have permissions due to our customer security requirements. My IT team has designated and created some auto-approved tasks that streamline the process significantly for the employees. The audit log feature is amazing to ensure that what is requested is what was done by the user. Cons It does seem that some of the default settings with in ABR override the settings that we enabled for our standard user set via Azure AD/Intune. Things like deleting an icon or changing the time on a computer were allowed by our user setup, but the ABR removes that permission upon installation. Review Source Mick Jagtfelt N. IT Cloud & Security Architect Food Production Used the software for: Less than 6 months ### "Easiest way to achieve zero-trust on your endpoints" August 23, 2023 5.0 Everything from pre-sales to purchasing and support has been a pleasure. We have in a very short time eliminated all local admin accounts on all endpoints (including the previously fixed ones, used by IT-support). Pros Easy and fast deployment, great feature set (including mobile apps for admins, break glass accounts, integrated SSO (and MFA), AI approval) its all something we did't have before, and its made our security posture and administration of local admin permissions so much easier. From purchase to fully implemented a total of 2 weeks passed, including testing. Cons None i can think of really, it does what it does great. Switched from [Heimdal Privileged Access Management](https://www.capterra.com/p/231179/Heimdal-Privileged-Access-Management/) Features of Admin By Request like support assist, SSO / MFA integration, mobile app and AI approval. Review Source MM Michael M. Director of IT Insurance Used the software for: 1-2 years ### "ABR solved an age old dilemma around local Admin rights" August 15, 2023 5.0 Admin by Request has been a very cost-effective solution and great people to work with. Pros The easy-to-use request function, software preapproval, and malicious software security scanning adds crucial defense mechanisms. Cons After years of allowing end users Administrator rights, there was a learning curve after deploying ABR. All in the name of security though. Hard to argue against. Review Source EE Eric E. Director of IT Architecture & Planning Used the software for: 2+ years ### "Admin By Request is a must have for securing local Admin rights" August 15, 2023 5.0 Overall we have had a great experience with Admin By Request. I highly recommend the product. Pros Ease of use, simple install and everything just works. Its very easy for users to simply request an elevation for Admin access to install anything they need. Once IT approves, they have a short period of time where Admin access is available and then everything reverts back to regular access. Cons The only thing that can be improved upon would be the ability to sort agents by check-in date/time so its easier for Admins to remove computers that are no longer on the network. Or have the ability that after x amount of time, certain clients drop off and dont take a license. A recent change made this a bit harder. I wont drop a star on the review for it, but it would be great to improve upon in the future. Review Source AR Anthony R. Endpoint Engineer Semiconductors Used the software for: 1-2 years ### "Best bang for your buck" August 15, 2023 5.0 Pros It's a seamless transition to go from local administrators to a privilege on demand model. We were able to quickly implement this solution, without some of the general onboarding required from other vendors. This also saves on cost. Despite this we have been impressed with how well the product works. Cons It's not as feature-rich as the product offerings from a couple of big names in the industry, but those products are over double and triple the cost. If we were looking for a tool that provided robust endpoint security to help mitigate zero-day exploits, we would have looked elsewhere, but Admin By Request does what it's meant to do extremely well. Alternatives considered [BeyondTrust Endpoint Privilege Management](https://www.capterra.com/p/183458/Endpoint-Privilege-Management/) Reason for choosing Admin By Request Best aligned between needs and cost. Review Source JK John K. Network Specialist Education Management Used the software for: 2+ years ### "Admin By Request MCPSS" November 2, 2023 5.0 Pros It can help you eliminate local admin rights and improve your security posture. You can allow users to perform elevated tasks when needed, without having to wait for IT approval or intervention. You can monitor and audit all privileged activity on your endpoints, and get full software and hardware inventory. Cons It may not work well with some applications that require admin rights for installation or updates. You may need to create custom rules or scripts to handle these cases. It may generate a lot of notifications or requests for IT staff, especially if users work in different time zones or need frequent elevation. Review Source Similar Products Featured