# Cisco CDR Reporting & Analytics Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Cisco CDR Reporting & Analytics Software - reviews, pricing plans, popular comparisons to other Reporting products and more. Source: https://www.capterra.com/p/10009432/Cisco-CDR-Reporting-Analytics/alternatives --- # Cisco CDR Reporting & Analytics Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Cisco CDR Reporting & Analytics ## What is Cisco CDR Reporting & Analytics? Cisco CDR Reporting and Analytics allows users to investigate and analyze CallManager data with custom and flexible reporting for use cases like agent huntgroups, concurrency and utilization, call volume and quality, failed calls, site analysis, and compliance. Powered by Splunk, data retention and scaling worries are eliminated. The initial setup is quick and easy: just 30 minutes from starting the installation to looking at your own data. A 90-day free trial is available. ## What is Cisco CDR Reporting & Analytics used for? [Call Tracking](https://www.capterra.com/call-tracking-software/)[Reporting](https://www.capterra.com/reporting-software/)[Data Analysis](https://www.capterra.com/data-analysis-software/) Top alternative Featured Overall rating Based on 3 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $6000 Flat Rate, Per Year Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Cisco CDR Reporting & Analytics?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.sideviewapps.com&name=Cisco CDR Reporting & Analytics) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Cisco CDR Reporting & Analytics 5.0 (3) VS. [4.6 (18)](https://www.capterra.com/p/128915/Microcall/reviews/) Starting Price $6000 Flat Rate, Per Year Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (3) Ease Of Use 4.5 (18) Value For Money 5.0 (3) Value For Money 4.8 (16) Customer Service 5.0 (3) Customer Service 4.9 (18) ## Cisco CDR Reporting & Analytics alternatives [4.5 (577)](https://www.capterra.com/p/135366/ActivTrak/reviews/) Starting price $10.00 Per User, Per Month [4.4 (12)](https://www.capterra.com/p/10004983/SAS-Viya/#reviews) Starting price Contact vendor for pricing Highest Rated [4.7 (42)](https://www.capterra.com/p/215105/Fieldguide/reviews/) Starting price Contact vendor for pricing [4.6 (26)](https://www.capterra.com/p/180092/Luzmo/reviews/) Starting price $995.00 Per User, Per Month ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Reporting & Statistics 4.3 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Customizable Dashboard 4.0 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Alter the layout and content of dashboards Dashboard Creation 4.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Creation and customization of dashboards Data Visualization 4.5 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Graphical representation of data Performance Management 4.5 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Organize and manage the accomplishments and development of employees or performance of applications or systems Reporting/Analytics 4.5 (2) 100.00% of 2 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Cisco CDR Reporting & Analytics 19 features Generate one-off reports that meet information requirements Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. Alter the layout and content of dashboards Alter the layout and content of reports Assembly of graphs and charts for visualizing and tracking statistics/metrics Creation and customization of dashboards Import and export data to and from software applications Graphical representation of data Observe and track the demand, usage, progress or quality of a system, product, or user Organize and manage the accomplishments and development of employees or performance of applications or systems Analyze and gain insights into data in real-time Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Set a time to generate routine reports automatically Search and filter data across systems to locate required information by entering keywords or certain criteria Review data from past periods to reveal recurring tendencies and predict future performance Interact with data visualization elements, such as charts and graphs, to drill down into data Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.7 (3) 4.7 Based on 3 reviews ## Pricing Value for money 5.0 (3) Free Trial Base Tier $6,000 Flat Rate,Per Year Standard Pricing $6,000 Other,Per Year Value for money 5.0 (3) 5.0 Based on 3 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (3) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (3) 5.0 Based on 3 reviews ## User reviews Overall rating 5.0 Based on 3 reviews Filter by rating 5(3) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent SF Scott F. Voice Administrator Education Management ### "Top level support especially for how little we spend for CDR/Canary" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 19, 2024 Getting call data out of Cisco CAR requires training. I was able to start using CDR reporting immediately Pros The customer support is top tier. It isn't needed often but when I have reached out for an issue it was responded to promptly and with resolution. Even resolved an issue that wasn't caused by CDR. Cons Not a complaint with CDR but with Splunk not having a lower data level that would be less expensive. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AM Aaron M. Telecommunications Team Lead Financial Services ### "SideView = Money" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 1, 2024 Pros The Cisco CDR Reporting tool is something you didn't know you needed until you have it. Prior to this tool calls were basically a black void that we would have to muddle around in endless txt files provided by RTMT. The only real way to extrapolate data was from sitting on a call with Cisco TAC, or worse yet, not hearing from TAC for weeks. CCDRR&A puts the power in the hands of those that crucially need it and can provide instantly valuable data to the troubleshooters and decision makers in a matter of seconds. I wouldn't be able to do my job if it wasn't for this tool. Cons I'm not sure I can speak to this, because I think I'm only utilizing half of its potential. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. TS Tracy S. Network Engineer Hospital & Health Care ### "Awesome product and even better support!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 20, 2024 Overall, we could not do our job without Sideviews Cisco CDR Reporting without having to have to purchase multiple products. Alerting and reporting and trouble shooting needs all in one product. Pros The main thing was fact that it did not need to come with a big price tag. Easy to setup and use and it meets the needs of both IT and our EU's reporting needs. Cons Do not really have any complaints at this time, maybe just for info. Switched from [Metropolis](https://www.capterra.com/p/241982/Metropolis/) Did not provide call reporting and analytics.. Reasons for choosing Cisco CDR Reporting & Analytics It fit all our needs, and the cost was just right. 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