# Pesapal Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Pesapal Software - reviews, pricing plans, popular comparisons to other Payment Processing products and more. Source: https://www.capterra.com/p/10009466/Pesapal --- # Pesapal Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Pesapal ## What is Pesapal? Pesapal is a payment processing software that allows businesses and consumers in Kenya to easily send and receive payments online and in person. The platform offers various solutions including point-of-sale systems, online payments, mobile payments, and more to digitize transactions for sellers and buyers across different industries and use cases. ## What is Pesapal used for? [Payment Processing](https://www.capterra.com/payment-processing-software/) Top alternative Featured Overall rating Based on 49 user reviews Reviews sentiment Positive 98% Neutral 0% Negative 2% ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Pesapal?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.pesapal.com&name=Pesapal) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Pesapal 4.7 (49) VS. [4.7 (3,642)](https://www.capterra.com/p/153752/Vagaro/reviews/) Starting Price Contact vendor Starting Price $23.99 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (49) Ease Of Use 4.6 (3,639) Value For Money 4.6 (49) Value For Money 4.6 (3,251) Customer Service 4.5 (49) Customer Service 4.6 (3,269) ## Pesapal alternatives Highest Rated [4.9 (258)](https://www.capterra.com/p/198072/ePayPolicy/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.7 (484)](https://www.capterra.com/p/182990/GCPAY/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.2 (142)](https://www.capterra.com/p/157492/Fattmerchant-Payments-Online/reviews/) Starting price $99.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 79% of reviewers rated it above 4 stars [4.6 (3,354)](https://www.capterra.com/p/123889/Stripe/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/10009466/Pesapal/alternatives/) ## FAQs about Pesapal Overview ### Which roles and teams benefit most from Pesapal? Pesapal is most used by managers, customer service teams, and finance or digital operations staff who need reliable payment collection and transaction visibility. IT leaders and analysts benefit from integrating payment channels and monitoring performance, while directors, consultants, and service-based professionals use it to streamline billing, reporting, and customer checkout experiences. Answer based on 49 reviews Overview ### What company size and industries is Pesapal built for? Pesapal serves small and medium-sized businesses in Kenya, especially small businesses at 59% of reviewers, with Building Materials leading industries at 12%. It also sees use from enterprises at 27% and midsize companies at 14%, with Accounting and Broadcast Media each at 6%, primarily for payment processing. Answer based on 49 reviews Features and Usability ### What are the key features of Pesapal? Pesapal offers API access, payment processing, and reporting/analytics for transaction oversight. Its core payment features include debit/credit card processing, electronic payments, mobile payments, online payments, in-person payments, and point of sale (POS) support, along with data security for handling payment information. Integrations ### Which third-party tools and platforms does Pesapal integrate with? Pesapal integrates with 360 Checkup. Answer based on 5 reviews Getting Started and Support ### What training and onboarding options does Pesapal offer? Pesapal provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online formats support guided instruction, webinars present scheduled learning sessions, documentation offers written reference material, and videos provide recorded walkthroughs for self-paced review. Getting Started and Support ### What customer support options does Pesapal offer? Pesapal offers email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live rep, and chat. Users describe support as helpful in some cases, but also report slow responses, delayed handling of inquiries, and customer care that does not always answer questions on time. Answer based on 5 reviews ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Data Security 4.5 (15) 86.67% of 15 reviewers that rated this feature as important or highly important Protect sensitive data for digital privacy Reporting/Analytics 4.3 (15) 86.67% of 15 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data API 1.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Application programming interface that allows for integration with other systems/databases Debit/Credit Card Processing 1.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Accept and process credit/debit card transactions In-Person Payments 2.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Transactions that typically involve face-to-face interactions between the payer and the payee Mobile Payments 1.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Clients can submit payments via mobile devices Pesapal 6 features Application programming interface that allows for integration with other systems/databases Protect sensitive data for digital privacy Accept and process credit/debit card transactions Transactions that typically involve face-to-face interactions between the payer and the payee Clients can submit payments via mobile devices View and track pertinent metrics to find patterns and gain insights from data Get Advice We can help you find the software with the features you need. Features 4.7 (49) 4.7 Based on 49 reviews ## Pricing Value for money 4.6 (49) ### Starting price Free trial not available Value for money 4.6 (49) 4.6 Based on 49 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.5 (49) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.5 (49) 4.5 Based on 49 reviews ## User reviews Overall rating 4.7 Based on 49 reviews Filter by rating 5(36) 4(12) 3(0) 2(0) 1(1) Mentioned topic Sorted by most recent Miss W. Consultant Airlines/Aviation ### "AVOID AT ALL COSTS " 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 January 26, 2026 Avoid AT ALL COSTS Unprofessional and Frustrating for Legitimate Businesses I’ve run a fully registered consultancy business for years, and I’ve never experienced anything as stressful, chaotic, and unprofessional as PesaPal. My funds were held for a full week with no clear explanation or timeline, while processing fees were deducted. Communication was conflicting and inconsistent — one team member confirms an action, another contradicts it. There was no accountability; no single person could answer my questions definitively. Worse, they interfered directly with my clients, despite my full cooperation as a merchant, causing unnecessary strain on professional relationships.Asking my client for their card details and bank statements was emotionally draining. At every stage, new requirements were introduced, even after I had already submitted and verified documents. This level of friction is unacceptable for businesses handling legitimate, high-value transactions. I will never use PesaPal again. Any service-based business considering this platform should think twice before trusting them with their money or clients. They will be quick to take their 3.5% cut then pretend to 'verify' your profit. Typical corporate greed. I also requested my account be closed and all personal and client data deleted — to date, no response. Such disregard for merchants is alarming, and I believe regulatory authorities should investigate. Pros: None. Cons: Poor communication, unaccountable staff, funds held without explanation, interference with clients, and unresponsive to account closure requests. If you're a business in Kenya and you're thinking pesa pal will be better for you because it's a Kenyan based company look elsewhere. It might make your business look fancy but you'll pay with your peace of mind, you might lose clients and your revenue will be held, choking your business operations. Pros Nothing, really . There's nothing to like about them. Pesa pal is supposed to be a solution for Kenyan business but it's just another scam around the block. Cons Poor customer service Refused to close my account Harassed my client asking for personal information like card information and bank statements Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. OS Ofwono S. Operator CCR Building Materials ### "easy collecting payment" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 26, 2023 Pros Tool easy to collect payments from clients using payment links Cons They have a lot of charges on transactions Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CK Charles K. Store in charge Building Materials ### "Transperent Services" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 November 24, 2023 Pros It is an essential sotfware for handling all kinds fo transaction Cons Over holding of transactions in the sotfware hence making it hard for receiving emergency funds Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. TK Twaha K. Account Developer Food & Beverages ### "Important features " 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 November 23, 2023 Pros All features function to my best espically the money transfer is fast and instant Cons I found some hardness in withdrawing which was slow Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DN dianah N. Chartered HR analyst Building Materials ### "Easy to use" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 November 23, 2023 Pros The software allows customization of perssonal information Cons Transactions take long to reflect in user dashboard Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KS kulanyi S. Customer services Building Materials ### "Fast" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 November 22, 2023 Pros It is highly secure and customer information is erupted Cons Slow on loading and account approval takes long Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KS kauta S. Human resource manager Mining & Metals ### "pesapal review " 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 November 19, 2023 Pros safe, fast, transparent and good for upcoming bussiness coz it is cheap Cons Currently liking the software for now may be will update my review in case Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KI kiirya I. Qaulity Assurance Mining & Metals ### "Instant withdraw " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 November 19, 2023 Pros Withdraw is direct to bank account or mobile phoone has low charges Cons I have nothing negative about the software per now Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. IR Ian R. PR and communication Building Materials ### "Low charges " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 November 19, 2023 Pros Small donations are still received at low charges Cons The system just needs an update to increase its loading Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AH ahabyona H. Sales marketing Food & Beverages ### "Great software " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 November 19, 2023 Pros I really like thier support team that is fast and friendly Cons System doesnot support refunding when a mistake is done during money transfer Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/10009466/Pesapal/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [PayPal vs Pesapal](https://www.capterra.com/compare/207944-10009466/PayPal-vs-Pesapal) [Venmo vs Pesapal](https://www.capterra.com/compare/222572-10009466/Venmo--vs-Pesapal)