# Pesapal Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Pesapal Software - reviews, pricing plans, popular comparisons to other Payment Processing products and more.

Source: https://www.capterra.com/p/10009466/Pesapal

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# 

 Pesapal Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

Independent research methodology

Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/)

How Capterra verifies reviews

Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/)

How Capterra ensures transparency

Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews)

Pesapal

## What is Pesapal?

Pesapal is a payment processing software that allows businesses and consumers in Kenya to easily send and receive payments online and in person. The platform offers various solutions including point-of-sale systems, online payments, mobile payments, and more to digitize transactions for sellers and buyers across different industries and use cases.

## What is Pesapal used for?

[Payment Processing](https://www.capterra.com/payment-processing-software/)

Top alternative

Featured

Overall rating

Based on 49 user reviews

Reviews sentiment

Positive

98%

Neutral

0%

Negative

2%

Contact vendor  
for pricing

Free trial  
not available

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

Do you work for Pesapal?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.pesapal.com&name=Pesapal)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Pesapal

4.7 (49)

VS.

[4.6 (3,336)](https://www.capterra.com/p/123889/Stripe/reviews/)

Starting Price

Contact vendor

Starting Price

Contact vendor

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.6 (49)

Ease Of Use

4.5 (26,374)

Value For Money

4.6 (49)

Value For Money

4.3 (20,230)

Customer Service

4.5 (49)

Customer Service

4.2 (20,485)

## Pesapal alternatives

[4.7 (3,632)](https://www.capterra.com/p/153752/Vagaro/reviews/)

Starting price

$23.99

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

94%

of reviewers

rated it above 4 stars

[4.7 (484)](https://www.capterra.com/p/182990/GCPAY/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

96%

of reviewers

rated it above 4 stars

[4.7 (103)](https://www.capterra.com/p/10014229/Zil-Money/reviews/)

Starting price

$30.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

92%

of reviewers

rated it above 4 stars

Highest Rated

[4.9 (247)](https://www.capterra.com/p/198072/ePayPolicy/reviews/)

Starting price

$25.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

99%

of reviewers

rated it above 4 stars

[View all alternatives](https://www.capterra.com/p/10009466/Pesapal/alternatives/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Data Security

4.5 (15)

86.67% of 15 reviewers that rated this feature as important or highly important

Protect sensitive data for digital privacy

Reporting/Analytics

4.3 (15)

86.67% of 15 reviewers that rated this feature as important or highly important

View and track pertinent metrics to find patterns and gain insights from data

API

1.0 (1)

0.00% of 1 reviewers that rated this feature as important or highly important

Application programming interface that allows for integration with other systems/databases

Debit/Credit Card Processing

1.0 (1)

0.00% of 1 reviewers that rated this feature as important or highly important

Accept and process credit/debit card transactions

In-Person Payments

2.0 (1)

0.00% of 1 reviewers that rated this feature as important or highly important

Transactions that typically involve face-to-face interactions between the payer and the payee

Mobile Payments

1.0 (1)

0.00% of 1 reviewers that rated this feature as important or highly important

Clients can submit payments via mobile devices

Pesapal 6 features

Application programming interface that allows for integration with other systems/databases

Protect sensitive data for digital privacy

Accept and process credit/debit card transactions

Transactions that typically involve face-to-face interactions between the payer and the payee

Clients can submit payments via mobile devices

View and track pertinent metrics to find patterns and gain insights from data

Get Advice

We can help you find the software with the features you need.

Features

4.7 (49)

4.7

Based on 49 reviews

## Pricing

Value for money

4.6 (49)

### Starting price

Contact vendor  
for pricing

Free trial  
not available

Value for money

4.6 (49)

4.6

Based on 49 reviews

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.5 (49)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.5 (49)

4.5

Based on 49 reviews

## User reviews

Overall rating

4.7

Based on 49 reviews

Filter by rating

5(36)

4(12)

3(0)

2(0)

1(1)

Mentioned topic

Sorted by most recent

Miss W.

Consultant

Airlines/Aviation

### "AVOID AT ALL COSTS "

1.0

Overall Rating

1.0

1.0

Ease of Use

1.0

1.0

Features

1.0

1.0

Customer Service

1.0

1.0

Likelihood to Recommend

0/10

January 26, 2026

Avoid AT ALL COSTS Unprofessional and Frustrating for Legitimate Businesses I’ve run a fully registered consultancy business for years, and I’ve never experienced anything as stressful, chaotic, and unprofessional as PesaPal. My funds were held for a full week with no clear explanation or timeline, while processing fees were deducted. Communication was conflicting and inconsistent — one team member confirms an action, another contradicts it. There was no accountability; no single person could answer my questions definitively. Worse, they interfered directly with my clients, despite my full cooperation as a merchant, causing unnecessary strain on professional relationships.Asking my client for their card details and bank statements was emotionally draining. At every stage, new requirements were introduced, even after I had already submitted and verified documents. This level of friction is unacceptable for businesses handling legitimate, high-value transactions. I will never use PesaPal again. Any service-based business considering this platform should think twice before trusting them with their money or clients. They will be quick to take their 3.5% cut then pretend to 'verify' your profit. Typical corporate greed. I also requested my account be closed and all personal and client data deleted — to date, no response. Such disregard for merchants is alarming, and I believe regulatory authorities should investigate. Pros: None. Cons: Poor communication, unaccountable staff, funds held without explanation, interference with clients, and unresponsive to account closure requests. If you're a business in Kenya and you're thinking pesa pal will be better for you because it's a Kenyan based company look elsewhere. It might make your business look fancy but you'll pay with your peace of mind, you might lose clients and your revenue will be held, choking your business operations.

Pros

Nothing, really . There's nothing to like about them. Pesa pal is supposed to be a solution for Kenyan business but it's just another scam around the block.

Cons

Poor customer service Refused to close my account Harassed my client asking for personal information like card information and bank statements

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

OS

Ofwono S.

Operator CCR

Building Materials

### "easy collecting payment"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

November 26, 2023

Pros

Tool easy to collect payments from clients using payment links

Cons

They have a lot of charges on transactions

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

CK

Charles k.

Store in charge

Building Materials

### "Transperent Services"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

3.0

3.0

Customer Service

3.0

3.0

Likelihood to Recommend

7/10

November 24, 2023

Pros

It is an essential sotfware for handling all kinds fo transaction

Cons

Over holding of transactions in the sotfware hence making it hard for receiving emergency funds

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

TK

Twaha k.

Account Developer

Food & Beverages

### "Important features "

5.0

Overall Rating

5.0

5.0

Ease of Use

3.0

3.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

7/10

November 23, 2023

Pros

All features function to my best espically the money transfer is fast and instant

Cons

I found some hardness in withdrawing which was slow

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

DN

dianah n.

Chartered HR analyst

Building Materials

### "Easy to use"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

3.0

3.0

Likelihood to Recommend

7/10

November 23, 2023

Pros

The software allows customization of perssonal information

Cons

Transactions take long to reflect in user dashboard

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

KS

kulanyi S.

Customer services

Building Materials

### "Fast"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

3.0

3.0

Likelihood to Recommend

7/10

November 22, 2023

Pros

It is highly secure and customer information is erupted

Cons

Slow on loading and account approval takes long

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

KS

kauta s.

Human resource manager

Mining & Metals

### "pesapal review "

4.0

Overall Rating

4.0

4.0

Ease of Use

3.0

3.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

7/10

November 19, 2023

Pros

safe, fast, transparent and good for upcoming bussiness coz it is cheap

Cons

Currently liking the software for now may be will update my review in case

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

KI

kiirya i.

Qaulity Assurance

Mining & Metals

### "Instant withdraw "

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

3.0

3.0

Likelihood to Recommend

8/10

November 19, 2023

Pros

Withdraw is direct to bank account or mobile phoone has low charges

Cons

I have nothing negative about the software per now

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

IR

Ian R.

PR and communication

Building Materials

### "Low charges "

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

3.0

3.0

Customer Service

4.0

4.0

Likelihood to Recommend

8/10

November 19, 2023

Pros

Small donations are still received at low charges

Cons

The system just needs an update to increase its loading

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AH

ahabyona h.

Sales marketing

Food & Beverages

### "Great software "

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

7/10

November 19, 2023

Pros

I really like thier support team that is fast and friendly

Cons

System doesnot support refunding when a mistake is done during money transfer

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/10009466/Pesapal/reviews/)

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Popular comparisons

[PayPal vs Pesapal](https://www.capterra.com/compare/207944-10009466/PayPal-vs-Pesapal)

[Venmo vs Pesapal](https://www.capterra.com/compare/222572-10009466/Venmo--vs-Pesapal) 

Independent research methodology

Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.

[Learn more](https://www.capterra.com/resources/proprietary-data-research/)

How Capterra verifies reviews

Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.

[Learn more](https://www.capterra.com/resources/how-we-verify-reviews/)

How Capterra ensures transparency

Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website.

[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)