--- title: "Pesapal Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Pesapal Software - reviews, pricing plans, popular comparisons to other Payment Processing products and more." source_url: "https://www.capterra.com/p/10009466/Pesapal/" page_type: "product" language: "en" --- # Pesapal Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 20, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Pesapal ## What is Pesapal? Pesapal is a payment processing software that allows businesses and consumers in Kenya to easily send and receive payments online and in person. The platform offers various solutions including point-of-sale systems, online payments, mobile payments, and more to digitize transactions for sellers and buyers across different industries and use cases. ## What is Pesapal used for? [Payment Processing](https://www.capterra.com/payment-processing-software/) Top alternative Featured Overall rating Based on 49 user reviews Reviews sentiment Positive 98% Neutral 0% Negative 2% ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Pesapal?[Manage this product listing](https://www.g2.com/products/pesapal/claim_requests/new?auto=true) Rating Breakdown 4.7 +− Features4.7 Value for Money4.6 Ease of Use4.6 Customer Service4.5 Rating Breakdown 4.7 Features4.7 Value for Money4.6 Ease of Use4.6 Customer Service4.5 ## Pesapal Reviewers Verdict Updated August 2026 AI summary - Pesapal is well suited for businesses seeking straightforward online and in-person payment collection without technical complexity. - Reviewers are positive about its intuitive interface and simple integrations, which enable quick setup and use by non-specialists. - It delivers practical value by allowing easy creation of payment links and efficient transaction management across web and POS channels. - Some key downsides are slow customer support response times and concerns about transaction issues or refund processes. - Pesapal fits smaller businesses needing accessible payments, but buyers should consider support and refund limitations for high-volume or sensitive operations. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Pesapal 4.7 (49) VS. [4.7 (3,658)](https://www.capterra.com/p/153752/Vagaro/reviews/) Starting Price Contact vendor Starting Price $23.99 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (49) Ease Of Use 4.6 (26,641) Value For Money 4.6 (49) Value For Money 4.6 (20,480) Customer Service 4.5 (49) Customer Service 4.6 (20,738) ## Pesapal alternatives [4.7 (484)](https://www.capterra.com/p/182990/GCPAY/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [PayPal](https://www.capterra.com/p/207944/PayPal/) [4.6 (26,663)](https://www.capterra.com/p/207944/PayPal/reviews/) Starting price $0.29 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/207944/PayPal/) Highest Rated [Venmo](https://www.capterra.com/p/222572/Venmo-/) [4.7 (9,306)](https://www.capterra.com/p/222572/Venmo-/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/222572/Venmo-/) [Stripe](https://www.capterra.com/p/123889/Stripe/) [4.6 (3,383)](https://www.capterra.com/p/123889/Stripe/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/123889/Stripe/) [View all alternatives](https://www.capterra.com/p/10009466/Pesapal/alternatives/) ## FAQs about Pesapal Overview ### Which roles and teams benefit most from Pesapal? Pesapal is most used by managers, customer service teams, finance and banking staff, and IT leaders who need reliable digital payment processing. Operations and business development roles use it to track transactions and support growth, while analysts and executives rely on reporting, payment visibility, and smoother customer checkout experiences. Answer based on 49 reviews Overview ### What company size and industries is Pesapal built for? Pesapal is built primarily for small businesses and retailers, with 59% of reviewers from small companies and Building Materials the top industry at 12%. It also serves enterprises at 27% and midsize businesses at 14%, with additional use in Accounting and Broadcast Media at 6% each for payment processing. Answer based on 49 reviews Features and Usability ### What are the key features of Pesapal? Pesapal offers API access, payment processing, and reporting/analytics for transaction oversight. Its payment features include debit/credit card processing, electronic payments, online payments, mobile payments, in-person payments, and point of sale (POS) support, along with data security controls for handling payment activity. Integrations ### Which third-party tools and platforms does Pesapal integrate with? Pesapal integrates with 360 Checkup. Answer based on 5 reviews Getting Started and Support ### What training and onboarding options does Pesapal offer? Pesapal provides in person training, live online sessions, webinars, documentation, and videos. In person and live online formats support guided setup, webinars cover scheduled instruction, documentation offers written reference material, and videos provide self-paced learning resources for teams getting started. Getting Started and Support ### What customer support options does Pesapal offer? Pesapal provides email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live rep, and chat. Users describe support as helpful in some cases, but several report slow responses and delays when raising inquiries or customer concerns, which can make issue resolution feel inconsistent. Answer based on 5 reviews ## Features AI summary Based on 17,640 Payment Processing reviews Capterra reviewers highlight these as the features buyers value most when choosing payment processing software: - **Data Security** (**58%** of reviewers rated this feature as critical) - **Online Payments** (**55%**) - **Mobile Access** (**53%**) Pesapal supports **Data Security** and **Online Payments**, giving businesses a way to protect transaction data and accept payments through digital channels. However, it does not include **Mobile Access**. Instead, it offers other important capabilities that reviewers also rate highly, such as **Debit/Credit Card Processing** (**52%**) and **Mobile Payments** (**49%**), helping businesses accept more payment types and serve customers across different checkout preferences. These features can improve payment flexibility and reliability, allowing teams to process transactions more efficiently and support a wider range of customer payment needs. Data Security 4.5 (15) 86.67% of 15 reviewers that rated this feature as important or highly important Protect sensitive data for digital privacy Debit/Credit Card Processing 1.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Accept and process credit/debit card transactions Mobile Payments 1.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Clients can submit payments via mobile devices Reporting/Analytics 4.3 (15) 86.67% of 15 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data API 1.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Application programming interface that allows for integration with other systems/databases In-Person Payments 2.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Transactions that typically involve face-to-face interactions between the payer and the payee Pesapal 6 features ### All Features - API: Application programming interface that allows for integration with other systems/databases - Data Security: Protect sensitive data for digital privacy - Debit/Credit Card Processing: Accept and process credit/debit card transactions - In-Person Payments: Transactions that typically involve face-to-face interactions between the payer and the payee - Mobile Payments: Clients can submit payments via mobile devices - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data --- Get Advice We can help you find the software with the features you need. Features 4.7 (49) 4.7 Based on 49 reviews ## Pricing Value for money 4.6 (49) ### Starting price Free trial not available Value for money 4.6 (49) 4.6 Based on 49 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.5 (49) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.5 (49) 4.5 Based on 49 reviews ## User reviews Overall rating 4.7 Based on 49 reviews Filter by rating 5(36) 4(12) 3(0) 2(0) 1(1) Mentioned topic Sorted by most recent Miss W. Consultant Airlines/Aviation ### "AVOID AT ALL COSTS " 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 January 26, 2026 Avoid AT ALL COSTS Unprofessional and Frustrating for Legitimate Businesses I’ve run a fully registered consultancy business for years, and I’ve never experienced anything as stressful, chaotic, and unprofessional as PesaPal. My funds were held for a full week with no clear explanation or timeline, while processing fees were deducted. Communication was conflicting and inconsistent — one team member confirms an action, another contradicts it. There was no accountability; no single person could answer my questions definitively. Worse, they interfered directly with my clients, despite my full cooperation as a merchant, causing unnecessary strain on professional relationships.Asking my client for their card details and bank statements was emotionally draining. At every stage, new requirements were introduced, even after I had already submitted and verified documents. This level of friction is unacceptable for businesses handling legitimate, high-value transactions. I will never use PesaPal again. Any service-based business considering this platform should think twice before trusting them with their money or clients. They will be quick to take their 3.5% cut then pretend to 'verify' your profit. Typical corporate greed. I also requested my account be closed and all personal and client data deleted — to date, no response. Such disregard for merchants is alarming, and I believe regulatory authorities should investigate. Pros: None. Cons: Poor communication, unaccountable staff, funds held without explanation, interference with clients, and unresponsive to account closure requests. If you're a business in Kenya and you're thinking pesa pal will be better for you because it's a Kenyan based company look elsewhere. It might make your business look fancy but you'll pay with your peace of mind, you might lose clients and your revenue will be held, choking your business operations. Pros Nothing, really . There's nothing to like about them. Pesa pal is supposed to be a solution for Kenyan business but it's just another scam around the block. Cons Poor customer service Refused to close my account Harassed my client asking for personal information like card information and bank statements Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. OS Ofwono S. Operator CCR Building Materials ### "easy collecting payment" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 26, 2023 Pros Tool easy to collect payments from clients using payment links Cons They have a lot of charges on transactions Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. CK Charles K. Store in charge Building Materials ### "Transperent Services" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 November 24, 2023 Pros It is an essential sotfware for handling all kinds fo transaction Cons Over holding of transactions in the sotfware hence making it hard for receiving emergency funds Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. TK Twaha K. Account Developer Food & Beverages ### "Important features " 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 November 23, 2023 Pros All features function to my best espically the money transfer is fast and instant Cons I found some hardness in withdrawing which was slow Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. DN dianah N. Chartered HR analyst Building Materials ### "Easy to use" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 November 23, 2023 Pros The software allows customization of perssonal information Cons Transactions take long to reflect in user dashboard Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. KS kulanyi S. Customer services Building Materials ### "Fast" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 November 22, 2023 Pros It is highly secure and customer information is erupted Cons Slow on loading and account approval takes long Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. KS kauta S. Human resource manager Mining & Metals ### "pesapal review " 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 November 19, 2023 Pros safe, fast, transparent and good for upcoming bussiness coz it is cheap Cons Currently liking the software for now may be will update my review in case Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KI kiirya I. Qaulity Assurance Mining & Metals ### "Instant withdraw " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 November 19, 2023 Pros Withdraw is direct to bank account or mobile phoone has low charges Cons I have nothing negative about the software per now Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. IR Ian R. PR and communication Building Materials ### "Low charges " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 November 19, 2023 Pros Small donations are still received at low charges Cons The system just needs an update to increase its loading Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AH ahabyona H. Sales marketing Food & Beverages ### "Great software " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 November 19, 2023 Pros I really like thier support team that is fast and friendly Cons System doesnot support refunding when a mistake is done during money transfer Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. [View all Reviews](https://www.capterra.com/p/10009466/Pesapal/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [PayPal vs Pesapal](https://www.capterra.com/compare/207944-10009466/PayPal-vs-Pesapal) [Venmo vs Pesapal](https://www.capterra.com/compare/222572-10009466/Venmo--vs-Pesapal)