# Pesapal Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Pesapal the right Payment Processing solution for you? Explore 49 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/10009466/Pesapal/reviews --- Pesapal 4.7 (49) [View alternatives](https://www.capterra.com/p/10009466/Pesapal/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Pesapal Ease of use 4.6 Customer Service 4.5 ## Pros and Cons in Reviews KK Kara K Investment ExecutiveInvestment Management, 10,001+ employeesUsed the software for: Less than 6 months. “The software has a good integration which does not require one to have technical skills to use it, you can create payment links to share with customers to collect payments“ November 15, 2023 tb timothy b Quality controllerPharmaceuticals, 51 - 200 employeesUsed the software for: I used a free trial. “money sending from on mobile money is sometimes restricted and no clear reasons are given“ November 11, 2023 AO Abel O software engineerAccounting, 1,001 - 5,000 employeesUsed the software for: Less than 6 months. “Pesapal has payment links which can easily be used to collect payment online, the interface is clean enough“ October 31, 2023 Awori T Head of ICT department Consumer Services, 51 - 200 employeesUsed the software for: 6-12 months. “Pesapal is slow in customer care services and doesn't track the lost money.“ October 22, 2023 ME Mugisa E Doctor Hospital & Health Care, 2 - 10 employeesUsed the software for: 6-12 months. “API integrates with websites well without any connection slow down“ September 8, 2023 um usaama m engineerPlastics, 51 - 200 employeesUsed the software for: Less than 6 months. “Support teams is slow on attending to inquires and software is some how slow on ladoing“ November 10, 2023 SD Sharif D Inventory analyst Logistics and Supply Chain, 10,001+ employeesUsed the software for: Less than 6 months. “software easy to use for collecting payments, easy to create payment links and get paid“ August 1, 2023 jb james b executive director Civic & Social Organization, 51 - 200 employeesUsed the software for: Less than 6 months. “poor customer support team which takes a lot of time to respond to customer concerns“ August 6, 2023 ## Showing most helpful reviews Showing 1-25 of 49 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer IT student Accounting Used the software for: 1-2 years ### "Easy " November 4, 2023 5.0 Pros Integrate with the businesses' PMS to run operation efficiently and POS to secure the card and mobile money payments. Cons Enable real time website orders and integrated payments Review Source WT Winnie T. Manager Business Supplies and Equipment Used the software for: Less than 6 months ### "Moment pay " September 6, 2023 5.0 I first started my online business on this software because it accepts setting an online e-commerce list on it and sell from it. Pros Just like in other payment method this payment service accepts the most payment methods and also accept the transfer of payments from one account to another Cons Shortly the software mostly when you're using the web application it is hard to add the mobile number on the account because the OTP is not given whenever requested. Switched from [AppNomu SalesQ](https://www.capterra.com/p/268650/AppNomu/)[Shopify POS](https://www.capterra.com/p/205337/Shopify-POS/) AppNomu only provides accounts mostly person accounts group accounts and saving accounts therefore does not give a merchant account we are goods can be sold for. Review Source Miss W. Consultant Airlines/Aviation Used the software for: 6-12 months ### "AVOID AT ALL COSTS " January 26, 2026 1.0 Avoid AT ALL COSTS Unprofessional and Frustrating for Legitimate Businesses I’ve run a fully registered consultancy business for years, and I’ve never experienced anything as stressful, chaotic, and unprofessional as PesaPal. My funds were held for a full week with no clear explanation or timeline, while processing fees were deducted. Communication was conflicting and inconsistent — one team member confirms an action, another contradicts it. There was no accountability; no single person could answer my questions definitively. Worse, they interfered directly with my clients, despite my full cooperation as a merchant, causing unnecessary strain on professional relationships.Asking my client for their card details and bank statements was emotionally draining. At every stage, new requirements were introduced, even after I had already submitted and verified documents. This level of friction is unacceptable for businesses handling legitimate, high-value transactions. I will never use PesaPal again. Any service-based business considering this platform should think twice before trusting them with their money or clients. They will be quick to take their 3.5% cut then pretend to 'verify' your profit. Typical corporate greed. I also requested my account be closed and all personal and client data deleted — to date, no response. Such disregard for merchants is alarming, and I believe regulatory authorities should investigate. Pros: None. Cons: Poor communication, unaccountable staff, funds held without explanation, interference with clients, and unresponsive to account closure requests. If you're a business in Kenya and you're thinking pesa pal will be better for you because it's a Kenyan based company look elsewhere. It might make your business look fancy but you'll pay with your peace of mind, you might lose clients and your revenue will be held, choking your business operations. Pros Nothing, really . There's nothing to like about them. Pesa pal is supposed to be a solution for Kenyan business but it's just another scam around the block. Cons Poor customer service Refused to close my account Harassed my client asking for personal information like card information and bank statements Review Source RH Rethabel H. account auditor Accounting Used the software for: 6-12 months ### "checkout " September 5, 2023 5.0 It has API which is provided after building merchant account and integrates with checkouts Pros Payments are approved after the buyers response of receiving goods Cons Invoice are automatically delivered to the buyer Switched from [PayPal](https://www.capterra.com/p/207944/PayPal/) PayPal requires VISA card attachment unlike pesapal Review Source NS Ninsiima S. Student E-Learning Used the software for: 6-12 months ### "School due payment " September 9, 2023 5.0 Overall the software can pay very many things like school fees online shopping and paying TV subscription. Pros I oftenly use it to pay my school use and it has always been trust worth away to be used. Cons Also use it to pay bills of umeme but doesn't allow payment of UEDCL. Review Source bE bakka E. showroom analyst Building Materials Used the software for: 2+ years ### "support 24 ready" November 11, 2023 5.0 Pros Best service from the support team as it is quick and helping Cons High chrages on simple transactions than their competitors Review Source VN Viv N. Customer care Telecommunications Used the software for: 1-2 years ### "Easy " September 25, 2023 5.0 It easy less time employed in processing payments. Pros It is easy to load airtime on airtel and pay bills. It also saves time of going to banks Cons Pesapal is fully registered and regulated by the bank of countries of location. Review Source VR Verified Reviewer Head of ICT department Consumer Services Used the software for: 6-12 months ### "Loading and sending airtime " October 22, 2023 4.0 Pesapal is excellent in transactions Pros Loading airtime and sending airtime to friends show validation details before confirming. Cons Pesapal is slow in customer care services and doesn't track the lost money. Review Source IK Inzie K. Area supervisor Telecommunications Used the software for: 6-12 months ### "Easy to transact " October 9, 2023 5.0 Pros Transaction can be made between mtn network and pesapal successfully Cons Airtime top on mtn number take less time with pesapal Review Source ME Mugisa E. Doctor Hospital & Health Care Used the software for: 6-12 months ### "Payer" September 8, 2023 5.0 I use for payment of utilities. Pros API integrates with websites well without any connection slow down Cons Pesapal is registered and funds are safe kept Review Source JS Joel S. Assistant Quality Controller Dairy Used the software for: Less than 6 months ### "In house payment collection tool" July 5, 2023 5.0 Pros PESAPAL POS system is easy to use to collect payments on-store and in-house, as well the web portal interface is so smooth for a quicker navigation and accessing transaction statuses Cons Transaction charges are high compared to other service providers Review Source kS kauta S. Human resource manager Mining & Metals Used the software for: Less than 6 months ### "pesapal review " November 19, 2023 4.0 Pros safe, fast, transparent and good for upcoming bussiness coz it is cheap Cons Currently liking the software for now may be will update my review in case Review Source aH ahabyona H. Sales marketing Food & Beverages Used the software for: Less than 6 months ### "Great software " November 19, 2023 4.0 Pros I really like thier support team that is fast and friendly Cons System doesnot support refunding when a mistake is done during money transfer Review Source IM Isaac M. Data Analyst Leisure, Travel & Tourism Used the software for: Less than 6 months ### "easy to use for payment collection" November 12, 2023 5.0 Pros You can easily collect and transfer money from one one user to another, easy to setup and manage transaction fees Cons they take longer time to settle payment which affects business Review Source tB timothy B. Quality controller Pharmaceuticals Used the software for: I used a free trial ### "Fair Rates " November 11, 2023 4.0 Pros All currencies are supported and withdraws has no limit Cons money sending from on mobile money is sometimes restricted and no clear reasons are given Review Source PC Prudence C. Information Technology associate Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "easy to collect payment" November 11, 2023 5.0 Pros Software is easy to setup and collect payments even if you are a beginner Cons No, I have no issue with the software, it works well for me Review Source jB james B. executive director Civic & Social Organization Used the software for: Less than 6 months ### "my worst application i have used " August 6, 2023 4.0 i used to process money and some how saved my time Pros i used pesapal but i can't like anything about the application, the application declined my cards and refund took seven days Cons poor customer support team which takes a lot of time to respond to customer concerns Review Source kI kiirya I. Qaulity Assurance Mining & Metals Used the software for: 2+ years ### "Instant withdraw " November 19, 2023 4.0 Pros Withdraw is direct to bank account or mobile phoone has low charges Cons I have nothing negative about the software per now Review Source AA Akampa A. Marketing manager Arts and Crafts Used the software for: Less than 6 months ### "Only one way of withdraw" September 10, 2023 5.0 Pros I use it to collect funds from different clients in different regions with different payment methods. Cons It has one way of withdrawing funds. Funds are only withdrawn from the bank. Switched from [PayPal](https://www.capterra.com/p/207944/PayPal/)[AppNomu SalesQ](https://www.capterra.com/p/268650/AppNomu/) Pesapal is local payment methods Review Source MA Mugisha A. Assistant coach Sports Used the software for: 6-12 months ### "Donations " September 10, 2023 5.0 Pros Financial management is good where donations are collected easily. Cons Support and also offers sponsorship to clients in need Review Source KK Kara K. Investment Executive Investment Management Used the software for: Less than 6 months ### "Good payment processor" November 15, 2023 5.0 We use the software to collect payments internally Pros The software has a good integration which does not require one to have technical skills to use it, you can create payment links to share with customers to collect payments Cons There is an extra charge per transaction which makes the software kinder expensive Review Source SZ Sirus Z. Digital manager and content creater Broadcast Media Used the software for: Less than 6 months ### "Access sells report in areal time" October 7, 2023 5.0 As amanager I use pesapal to purchase data and recharge my phone with airtime top up Pros Pesapal sends invoice and tracks payment easily Cons Pesapal delays to send otp when adding a phone number to the account Switched from [Payoneer](https://www.capterra.com/p/187086/Payoneer/)[Google Pay](https://www.capterra.com/p/212826/Google-Pay/)[Amazon Pay](https://www.capterra.com/p/247554/Amazon-Pay/) Pesapal accept all payment methods Review Source FF Felix F. Supervisors Capital Markets Used the software for: 6-12 months ### "Simple to use" October 10, 2023 5.0 Easy to use Pros Pesapal payment process is reliable and trustable Cons Pesapal data security issues worries me Review Source GO Gabriel O. E- Banking Channels Banking Used the software for: Less than 6 months ### "works well with card payment" November 2, 2023 5.0 it is good for collecting payments and is helping us collect card payment from our clients Pros Tool is faster in processing payments and I like the settlement period, they settle funds in 24 hrs Cons Have no issue with the software at the moment, it is helping me a lot Review Source oH ouma H. Director Computer & Network Security Used the software for: 6-12 months ### "Invoice " September 4, 2023 5.0 Pros A lot of documents I need it to begin a merchant account this provides enough security to protect people from scammers Cons It accepts almost all payment methods in the world. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.