# OpenText ZENworks Service Desk Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about OpenText ZENworks Service Desk Software - reviews, pricing plans, popular comparisons to other Service Desk products and more.

Source: https://www.capterra.com/p/10009498/ZENworks-Service-Desk

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# 

 OpenText ZENworks Service Desk Software Review 2026: Features, Reviews, Integrations, Pros & Cons

Last updated on December 14, 2025

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)

OpenText ZENworks Service Desk

## What is OpenText ZENworks Service Desk?

Cloud-based service desk and incident management solution that helps manage requests, assets, and more from a unified platform.

## What is OpenText ZENworks Service Desk used for?

[Incident Management](https://www.capterra.com/incident-management-software/)[Service Desk](https://www.capterra.com/service-desk-software/)

Overall rating

Based on 0 user reviews

Reviews sentiment

Positive

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Neutral

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Negative

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Contact vendor  
for pricing

Free trial  
not available

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## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### OpenText ZENworks Service Desk

0.0

VS.

[4.5 (683)](https://www.capterra.com/p/132997/Freshservice/reviews/)

Starting Price

Contact vendor

Starting Price

$29

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

0.0 (0)

Ease Of Use

4.6 (670)

Value For Money

0.0 (0)

Value For Money

4.4 (594)

Customer Service

0.0 (0)

Customer Service

4.5 (625)

## OpenText ZENworks Service Desk alternatives

[4.5 (762)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/)

Starting price

$20.00

Per User, Per Month

[4.4 (227)](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/reviews/)

Starting price

$16.00

Per User, Per Month

Highest Rated

[4.7 (343)](https://www.capterra.com/p/168192/Site24x7/reviews/)

Starting price

$10.00

Per User, Per Month

[4.6 (253)](https://www.capterra.com/p/141080/iAuditor/reviews/)

Starting price

$29.00

Per User, Per Month

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Analytics

Tools for the systematic analysis of various types of data or statistics

Change Management

Track and monitor efficient handling of all changes/transitions

Configuration Management

Identify component attributes like servers, hardware, software, and manage relationships across all services

Customer Support

Provide online support for your customers through live chat or help desk functionality

Incident Management

Manage and track all disruptions and incidents

Incident Reporting

Report and update incidents related to health or workplace injuries that occur on a job or en route to a job site

OpenText ZENworks Service Desk 10 features

Tools for the systematic analysis of various types of data or statistics

Track and monitor efficient handling of all changes/transitions

Identify component attributes like servers, hardware, software, and manage relationships across all services

Provide online support for your customers through live chat or help desk functionality

Manage and track all disruptions and incidents

Report and update incidents related to health or workplace injuries that occur on a job or en route to a job site

Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support

Identify and solve underlying cause of incident(s), and prevent future incidents from occurring

Online portal through which end users can access the system, manage tasks, or obtain information

Create, manage and track all task activities and progression

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## Pricing

### Starting price

Contact vendor  
for pricing

Free trial  
not available

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## Support, customer service and training options

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

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