--- title: "Zinc Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Zinc Software - reviews, pricing plans, popular comparisons to other Incident Management products and more." source_url: "https://www.capterra.com/p/10009539/Zinc-Synapse/" page_type: "product" language: "en" --- # Zinc Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on August 20, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Zinc ## What is Zinc? Whether you manage a single site or a multi-asset portfolio, the Zinc platform grows with you. The Zinc platform is built for buildings - designed for resilience, intelligent at its core, and focused on keeping people and assets safe. From incident management and mass notifications to compliance checks and patrols, Zinc brings everything together in one intuitive platform. It’s easy to use, highly configurable, and helps you act fast when it matters most. Modules include: - Incident Management - Daily Occurrence Book - Mass Notifications - Patrol Management - Audits, Checks & Inspections - Tasks & Procedures - Case Management - Threat Intelligence - Key and Asset Management - Postroom Management - Visitor Management Thanks to our modular approach, you can roll out Zinc in phases, streamlining operations as you grow. Ready to modernise your building operations? Get in touch. ## What is Zinc used for? [Incident Management](https://www.capterra.com/incident-management-software/)[Risk Management](https://www.capterra.com/risk-management-software/)[Physical Security](https://www.capterra.com/physical-security-software/) Top alternative Featured Overall rating Based on 4 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Zinc?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.zinc.systems/&name=Zinc) ## Zinc Overview Updated August 2026 AI summary Zinc supports organizations of all sizes with incident management, risk assessment, and compliance oversight, spanning categories such as business continuity, safety management, and physical security. Its features include real-time monitoring, incident reporting, audit trails, customizable workflows, and multi-channel notifications. Deployed via cloud and mobile platforms, Zinc also offers integrations with mapping, email, and messaging services for coordinated response. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Zinc 4.8 (4) VS. [4.4 (85)](https://www.capterra.com/p/56229/Report-Exec-Enterprise/reviews/) Starting Price Contact vendor Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (4) Ease Of Use 4.2 (84) Value For Money 4.8 (4) Value For Money 4.3 (70) Customer Service 5.0 (4) Customer Service 4.5 (83) ## Zinc alternatives [4.5 (68)](https://www.capterra.com/p/166388/Day-to-Day-Notification/reviews/) Starting price $500.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [4.8 (151)](https://www.capterra.com/p/176123/AlertMedia-Mass-Notification/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars Highest Rated [5.0 (2)](https://www.capterra.com/p/204326/Ontic/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Case IQ](https://www.capterra.com/p/73201/Case-IQ/) [4.6 (11)](https://www.capterra.com/p/73201/Case-IQ/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/73201/Case-IQ/) ## FAQs about Zinc Overview ### What company size and specific industries is Zinc built for? Zinc is designed for organizations of any size that manage people safety, physical security, crisis response, compliance, and risk planning before incidents occur. It fits companies and teams in security, operations, compliance, and risk management across industries that need to assess and control potential threats in advance. Features and Usability ### What are the key features of Zinc? Zinc offers incident management, risk assessment, and case management, plus audit trail and compliance management for records and oversight. It also includes configurable workflow, alerts/notifications, task management, reporting/analytics, document management, and multi-channel communication, with mobile access, role-based permissions, and third-party integrations. Integrations ### Which third-party tools and platforms does Zinc integrate with? Zinc integrates with 4 third-party platforms: Google Maps for location data, SendGrid for email delivery, Twilio for messaging, and WhatsApp for chat and communication. These catalog integrations cover mapping, email, SMS, and messaging use cases. Getting Started and Support ### What training and onboarding options does Zinc offer? Zinc provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online options support guided instruction, webinars cover scheduled group learning, documentation serves as written reference, and videos offer self-paced visual guidance. Getting Started and Support ### What customer support options does Zinc offer? Zinc offers Email/Help Desk, a Knowledge Base, Phone Support, and 24/7 Live Rep assistance. No reviewer feedback about support is available in the catalog data, so support quality, response time, and helpfulness cannot be assessed from user comments. ## Features AI summary Based on 971 Incident Management reviews Capterra data shows that buyers of Incident Management software rank the following features as their top priorities: - **Compliance Management** (**50%** of reviewers rated this feature as critical) - **Incident Reporting** (**59%**) - **Real-Time Monitoring** (**61%**) Zinc supports all three features that reviewers consider most important: Compliance Management, Incident Reporting, and Real-Time Monitoring. Together, these capabilities help businesses stay aligned with requirements, document and respond to incidents quickly, and maintain visibility into issues as they happen, allowing teams to reduce risk and make faster operational decisions. Compliance Management 4.5 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Track and manage adherence to policies for any service, product, process, or supplier Incident Reporting 5.0 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Report and update incidents related to health or workplace injuries that occur on a job or en route to a job site Real-Time Monitoring 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Active monitoring of systems, applications, or networks Real-Time Notifications 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Notifications that are delivered to users as soon as an event occurs Ticket Management 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Track, manage, or resolve user requests and IT incidents/issues Risk Analysis 4.0 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Analyze potential risks across the organization Zinc 124 features ### All Features - "What If" Scenarios: Method used in decision-making that allows businesses to input variables to forecast potential outcomes or possibilities - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Accident Investigation: Analyze circumstances of an accident and implementing corrective actions for future prevention - Action Management: Detailed plan including steps, milestones, assignments, and timeline needed to complete a project, strategy or goal - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Approval Process Control: Manage the process of evaluating documents or requests submitted for approval - Approval Workflow: Route documents and other data through one or more stakeholders for review and approval - Assignment: The platform is capable of assigning primary case holder, principal investigator, legal consultant, etc. responsibilities to team members. - Audit Management: Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws - Audit Trail: A record of all activities within the system, including user access, changes made, etc. - Authentication: Verify the identity of users/devices to enable secure access - Backup and Recovery: Create backups and provide methods to recover deleted/lost data - Built-In Database: A system that allows access to a database structure without relying on an external program - Business Continuity Exercising: Scenario-based process that test the validity of business continuity plans and procedures. - Campus Notifications: Campus Notifications - Case Management: Work on a set of tasks related to a particular charge, patient, legal issue or any other complex entity or process - Case Notes: Access and track notes regarding case activities and updates within case files - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Communications Management: Record and track all relevant internal and external communications - Compliance: Implements policies and controls to help the organization meet various compliance certifications and standards, such as SOC 1, SOC 2, SSAE 18, ISO 27001, HIPAA and PCI DSS. - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Configurable Workflow: Configure existing workflows to meet your organization's needs - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - Corrective and Preventive Actions (CAPA): Investigate and take action at root cause or error in processes to prevent recurring issues - Crisis Management: Process of preparing for disruptive and unexpected events. - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Import/Export: Import and export data to and from software applications - Data Management: Ability to handle large datasets - Data Visualization: Graphical representation of data - Disaster Recovery: Plan and implement business continuity measures in case of unforeseen events - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Storage: Store and organize documents in a centralized system - Email Alerts: Receive and/or send email notifications for urgent updates, requests, or other information - Emergency Notification: Automatically send mass notifications or alerts for any emergency or crisis - Event Logs: A chronological record of actions or occurrences within a network, software, or process - Event Management: Schedule and manage the logistics of activities and other gatherings - Event Triggered Actions: Predefined actions automatically performed on the occurance of specific events - Evidence Management: Administration and control of evidence related to investigations/cases - Forms Management: Store, manage and track all forms in a centralized location - Generative AI: Use AI to generate content in the form of text, images, videos, etc. - Geolocation: Determines the location of a device using GPS or an IP address - Historical Reporting: Information, data and reports that are being tracked over time - Incident Management: Manage and track all disruptions and incidents - Incident Reporting: Report and update incidents related to health or workplace injuries that occur on a job or en route to a job site - Incident Response Checklists: Checklist to confirm the incident and response. - Inspection Management: Track and manage inspections for worksites, vehicles, and/or equipment to remain compliant with industry standards - Intake Management: Activities related to the initial admission of a charge into the organization's care - Interaction Tracking: Track interaction history by documenting conversations for contacts - Internal Controls Management: Ensure internal objectives and compliance with policies are met - Investigation Management: Oversee people and resources to carry out an investigation - Issue Management: Identify and respond to unexpected problems or failures (ie. "negative events") - IT Incident Management: Manage incidents related to outages or breaches in functionality of IT systems - IT Risk Management: Manage risks related to IT systems - Legal Risk Management: Manage the risk of both financial and reputational loss resulting from nonadherence to current legislation - Location Tracking: Identify the physical location of an individual, asset, device, etc. - Maintenance Scheduling: Schedule predetermined or ad hoc maintenance services and labor requests - Mass Notifications: Send messages to multiple recipients at the same time - Mobile Access: Access software remotely via mobile devices - Mobile Alerts: Notifications via mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Language: Manage and support multiple languages - Multi-Language Alerts: Provide notifications in multiple languages - Multi-Location: Manage and support multiple locations - Offline Access: Ability of websites, web applications, or mobile applications to function without an active internet connection - Operational Risk Management: Manage risk that occurs from systems failure or inadequate processes - OSHA Compliance: Enforces guidelines set by the Occupational Safety and Health Administration to remain legally compliant - OSHA Recordkeeping: Maintain records necessary for compliance with Occupational Health and Safety Administration requirements - Plan Development: Process of developing business plans for strategies, actions, and goals. - Predictive Analytics: Predict future data based on historical data sets - Progress Tracking: Reporting on how each user, task or process has advanced since its initiation - Push Notifications: Trigger clickable pop-up messages - Quality Control: Ensure that quality requirements and standards are met across production processes - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Real-Time Updates: Receive system updates as soon as any changes are made - Records Management: Ability to record, store, update, and retrieve information - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Remote Access & Monitoring: Control system behavior and appearance, and access and report on system status/health from a distant location - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Reputational Risk Management: Identify, monitor, and assess risks to brands - Response Management: Planning and managing of resources and procedures to mitigate the impact of events and incidents - Risk Alerts: Notifying as a warning or reminder of a potential or imminent hazard - Risk Analysis: Analyze potential risks across the organization - Risk Assessment: Initiate collection and analysis of known risks - Risk Management: Process of identifying, evaluating, mitigating, addressing and reporting on potential risks or uncertainties - Risk Reporting: Reporting of risks associated with specific actions, events, or entities - Risk Scoring: Assess and score risks using risk matrices - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Safety Incident Management: Track, report on and implement actions pertaining to physical safety at the workplace - Scheduling: Plan availability and assign specific time slots for tasks and resources - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Secure Data Storage: Securely stores data to prevent data loss or breaches - Security Management: Manage and control the security aspects of an organization's digital assets, resources, and operations - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Service Level Agreement (SLA) Management: Set and monitor service level agreements to ensure timely response and resolution - Single Sign On: Allow users to access multiple services after entering their login credentials once - SMS Messaging: Send messages via SMS - Status Tracking: Track the status over time for a request, process, asset, or transaction - Subject Profiles: Collect and record basic information related to suspects - Task Management: Create, manage and track all task activities and progression - Task Scheduling: Track and manage the scheduling of tasks - Templates: Sample files or documents that could be customized as needed or used as is - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Ticket Management: Track, manage, or resolve user requests and IT incidents/issues - Two-Way Communication: Send, receive, and respond to messages - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - User Profiles: Profiles of users providing basic information - Visitor Management: Allow organizations to streamline the check-in process for visitors. - Vulnerability Management: Detect (and block) vulnerabilities and threats in your applications based on vulnerability information - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.8 (4) 4.8 Based on 4 reviews ## Pricing Value for money 4.8 (4) ### Starting price Free trial not available Value for money 4.8 (4) 4.8 Based on 4 reviews ## Integrations [ WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[ Google Maps](https://www.capterra.com/p/227511/Google-Maps/)[ Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (4) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (4) 5.0 Based on 4 reviews ## User reviews Overall rating 4.8 Based on 4 reviews Filter by rating 5(3) 4(1) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent BJ Brett J. Intelligence Analyst Security and Investigations ### "Zinc Synapse - Intelligence Portal" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 April 18, 2024 Overall I am thoroughly happy with the Zinc Synapse platform. It suits my needs perfectly and the Zinc team is always on hand to provide customer support should it be needed. Zinc Synapse is the most important tool I use and provides the solid foundation for my intelligence collection and reporting. Pros I really like Zinc Synapses' all-in-one utility. It provides me with relevant threat intelligence, provides the sources for me to investigate further and assess, and then provides me with a comprehensive, easy to use dissemination tool to send out intelligence reports to clients and operational management instantly. The Location Tracking feature is great and helps narrow down relevant threats by proximity, saving you time from endless scrolling. Cons The only gripe I may have is a user interface issue - While going through lists on the incoming Threat Intelligence tab, once I navigate to a specific threat and then navigate back to the list, it will take me right back to the first page and not the page I was currently on. This may take away some time trying to find my original place, especially if the list updates in that time and fresh threats are loaded. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor April 26, 2024 Thank you for taking the time to share your feedback with us. We truly value your insights into your experience with our Threat Intelligence Module. We understand the frustration of being redirected to the first page of the list when navigating back to the list after viewing a specific threat. Your observation about the potential time wasted in finding your original place, especially with the possibility of list updates, has been noted. This change is within our new released platform that we are planning to migrate you on to imminently. Enhancing the user experience and efficiency of our platform is always a priority for us, and your input helps guide our development efforts. DW David W. Director Security and Investigations ### "Powered by Zinc" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 12, 2024 The Zinc team are a blend of technical, data and risk professionals, this is a USP in my view as they truly understand our requirements, the types of users and what the output of the system needs to deliver. From an account management perspective, the team is hands-on, progressive in their thinking and always available to support not only our contract but external initiatives that support the overall ROI of the system. Overall, the user-friendly interface, real-time communication features, and adaptability make SYNAPSE an indispensable critical event management tool for our organisation, digitising our processes and supporting our striving to enhance our overall resilience and response capabilities. Pros SYNAPSE offers an easy-to-use solution to our incident and communication requirements. The platform has successfully been through rigorous and continuous infosec testing due to it operating in a First Responder and Security environment. The platform has enabled multiple organisations and stakeholder groups to be segregated for targeted and secure communication. One of the standout features our users appreciate is the platform's ability to centralise incident data. This consolidation allows for quick and efficient access to critical information, ensuring that responders can make informed decisions promptly. Another noteworthy aspect users often find valuable is the real-time communication capabilities of the incident management platform. The platform facilitates seamless collaboration among stakeholders, enabling instant sharing of updates and important notifications. Cons The previous mobile app did not have on and offline connectivity, however with the release of the new mobile app this issue has been mitigated, as the new mobile app has this functionality, plus a variety of other new features such as geotracking, voice to text, background media upload and a new UX which our users find easy to navigate. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AS adrian S. Head of Security Solutions Retail ### "Next - Our View" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 March 5, 2024 The initial set up of Synapse included 500+ store locations with thousands of colleagues being afforded access to create incidents of a security and Health + Safety nature. The solution sits on every till and back office pc. The likelyhood of a 'failure' of the solution occurring NOT related to Zinc is high. This could be user error or IT issues within our own organisation however on each occasion the Zinc support team are able to triage the potential issue with us and see through to completion. The Zinc team genuinely take interest in us as a business not just another customer. Pros Zinc incident reporting is a really easy platform to use. For us the solution is designed to allow LP + H+S incidents to be captured. The alerting functionality supports us totally particularly with critical incidents such as Riddor which are shared across the business in a timely and efficient manner. The Zinc team is very supportive and the use of the service desk portal really effective in helping you track issues Cons The admin portal is complex requiring a high level of training and competency for users to understand how to manage issues on a daily basis. We have over 5000 users within the system. Its imperative 'user profiles' are set up correctly to avoid frustration where users often within the same store have differing experiences. If I could change one aspect from the initial project launch it would be to revisit our user profiles, reducing them in number, to afford consistency across our business. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor March 8, 2024 The admin console is under development following the recent launch the 'new' version of SYNAPSE last year. This version has incorporated our clients feedback and both the front-end UX and back-end admin console have had the UX enhanced meaning we can mobilise is less that 4 weeks and all areas of the platform are configurable (on a continuous basis) MW Michael W. Global Operations Centre Manager Luxury Goods & Jewelry ### "Great industry changing Product. " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 5, 2024 The overall experience has been seamless from the start of the project planning to the system going live. The Zinc team were, and still are, on hand throughout the process to make sure we are getting the full benefit out of the system. No problem is an issue, and the support team treat all questions or problems with a 1st class service. The training of the system was carried out by a project manager who knows the system and is always available to answer any questions, no matter what the question is. The passion the Zinc team have about the product radiates in their service and friendly approach. The system gives us a Core platform to manage our events, incidents and Risk Management, keeping the whole Operational and Management team informed. Pros When looking for a reporting product, Synapse came out on top. With a vast library of event types and workflows, we were able to work with the Synapse team to create and customize our own workflows to capture all the relevant information we require to approve or deal with an event/Incident. These workflows down to the questions can be restricted to region, venue or access level, and the whole process can make the reporting of events and incidents flow seamlessly. The way the system can create automatic notifications saves time in sending emails, the comment section also keeps an event specific audit trail, with the ability to see all events under one platform makes it easier to analyse and approve an event and deal with any security concerns raised keeping everyone informed. Their ability to integrate with most systems makes us able to bring other systems we use into one system for reporting purposes. The support team from Zinc have been first class and work to resolve any problems as quickly as possible keeping us updated of the process. Synapse is a truly an industry changing platform for all operational and security event and incident reporting. Cons To configure the system can be confusing and if you haven't got a slight knowledge of how to configure software it can be a little daunting, but the support team are always on hand to help out and correct any issues. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor May 2, 2024 Thank you for sharing your feedback. Glad to see that you are enjoying the platform. As always your feedback and contribution to the evolution of the platform is valued... admin console is on the imminent roadmap 👍 ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.