# Zinc Synapse Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Zinc Synapse Software - reviews, pricing plans, popular comparisons to other Incident Management products and more. Source: https://www.capterra.com/p/10009539/Zinc-Synapse --- # Zinc Synapse Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on April 22, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Zinc Synapse ## What is Zinc Synapse? Whether you manage a single site or a multi-asset portfolio, the Zinc platform grows with you. The Zinc platform is built for buildings - designed for resilience, intelligent at its core, and focused on keeping people and assets safe. From incident management and mass notifications to compliance checks and patrols, Zinc brings everything together in one intuitive platform. It’s easy to use, highly configurable, and helps you act fast when it matters most. Modules include: - Incident Management - Daily Occurrence Book - Mass Notifications - Patrol Management - Audits, Checks & Inspections - Tasks & Procedures - Case Management - Threat Intelligence - Key and Asset Management - Postroom Management - Visitor Management Thanks to our modular approach, you can roll out Zinc in phases, streamlining operations as you grow. Ready to modernise your building operations? Get in touch. ## What is Zinc Synapse used for? [Incident Management](https://www.capterra.com/incident-management-software/)[Risk Management](https://www.capterra.com/risk-management-software/)[Physical Security](https://www.capterra.com/physical-security-software/) Top alternative Featured Overall rating Based on 4 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Contact vendor for pricing Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Zinc Synapse?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.zinc.systems/&name=Zinc Synapse) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Zinc Synapse 4.8 (4) VS. [4.4 (85)](https://www.capterra.com/p/56229/Report-Exec-Enterprise/reviews/) Starting Price Contact vendor Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (4) Ease Of Use 4.2 (84) Value For Money 4.8 (4) Value For Money 4.3 (70) Customer Service 5.0 (4) Customer Service 4.5 (83) ## Zinc Synapse alternatives [4.5 (68)](https://www.capterra.com/p/166388/Day-to-Day-Notification/reviews/) Starting price $500.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [4.4 (79)](https://www.capterra.com/p/147599/Resolver/reviews/) Starting price $10000.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars Highest Rated [4.8 (151)](https://www.capterra.com/p/176123/AlertMedia-Mass-Notification/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.7 (26)](https://www.capterra.com/p/215851/sofvie/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Incident Reporting 5.0 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Report and update incidents related to health or workplace injuries that occur on a job or en route to a job site Risk Analysis 4.0 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Analyze potential risks across the organization Alerts/Notifications 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Compliance Management 4.5 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Track and manage adherence to policies for any service, product, process, or supplier Document Management 4.0 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Store, manage, and track all electronic documents in a centralized location Mobile Alerts 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Notifications via mobile devices Zinc Synapse 122 features Method used in decision-making that allows businesses to input variables to forecast potential outcomes or possibilities Define levels of authorization for access to specific files or systems Analyze circumstances of an accident and implementing corrective actions for future prevention Detailed plan including steps, milestones, assignments, and timeline needed to complete a project, strategy or goal Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Software program that continuously adjusts its behavior based on observed data Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Manage the process of evaluating documents or requests submitted for approval Route documents and other data through one or more stakeholders for review and approval Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws A record of all activities within the system, including user access, changes made, etc. Verify the identity of users/devices to enable secure access Create backups and provide methods to recover deleted/lost data A system that allows access to a database structure without relying on an external program Scenario-based process that test the validity of business continuity plans and procedures. Campus Notifications Work on a set of tasks related to a particular charge, patient, legal issue or any other complex entity or process Access and track notes regarding case activities and updates within case files Provides a channel for team members to share media files, communicate, and work together Manage and track all internal and external communication conducted via calls, email, text, or chat Record and track all relevant internal and external communications Track and manage adherence to policies for any service, product, process, or supplier Configure existing workflows to meet your organization's needs Centralized database of stakeholders and their contact information such as names, address, phone number etc. Manage, organize, and store contact information Investigate and take action at root cause or error in processes to prevent recurring issues Process of preparing for disruptive and unexpected events. Customize data fields to support various needs and use cases Customize contracts and forms to collect specific information Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Assembly of graphs and charts for visualizing and tracking statistics/metrics Import and export data to and from software applications Ability to handle large datasets Graphical representation of data Plan and implement business continuity measures in case of unforeseen events Store, manage, and track all electronic documents in a centralized location Store and organize documents in a centralized system Receive and/or send email notifications for urgent updates, requests, or other information Automatically send mass notifications or alerts for any emergency or crisis A chronological record of actions or occurrences within a network, software, or process Schedule and manage the logistics of activities and other gatherings Predefined actions automatically performed on the occurance of specific events Administration and control of evidence related to investigations/cases Store, manage and track all forms in a centralized location Use AI to generate content in the form of text, images, videos, etc. Determines the location of a device using GPS or an IP address Information, data and reports that are being tracked over time Manage and track all disruptions and incidents Report and update incidents related to health or workplace injuries that occur on a job or en route to a job site Checklist to confirm the incident and response. Track and manage inspections for worksites, vehicles, and/or equipment to remain compliant with industry standards Activities related to the initial admission of a charge into the organization's care Track interaction history by documenting conversations for contacts Ensure internal objectives and compliance with policies are met Oversee people and resources to carry out an investigation Identify and respond to unexpected problems or failures (ie. "negative events") Manage incidents related to outages or breaches in functionality of IT systems Manage risks related to IT systems Manage the risk of both financial and reputational loss resulting from nonadherence to current legislation Identify the physical location of an individual, asset, device, etc. Schedule predetermined or ad hoc maintenance services and labor requests Send messages to multiple recipients at the same time Access software remotely via mobile devices Notifications via mobile devices Observe and track the demand, usage, progress or quality of a system, product, or user Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Manage and support multiple languages Provide notifications in multiple languages Manage and support multiple locations Ability of websites, web applications, or mobile applications to function without an active internet connection Manage risk that occurs from systems failure or inadequate processes Enforces guidelines set by the Occupational Safety and Health Administration to remain legally compliant Maintain records necessary for compliance with Occupational Health and Safety Administration requirements Process of developing business plans for strategies, actions, and goals. Predict future data based on historical data sets Reporting on how each user, task or process has advanced since its initiation Trigger clickable pop-up messages Ensure that quality requirements and standards are met across production processes Receive data and information in real time Active monitoring of systems, applications, or networks Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Receive system updates as soon as any changes are made Ability to record, store, update, and retrieve information Timed notification for any upcoming task, deadline, appointment, or activity Control system behavior and appearance, and access and report on system status/health from a distant location Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Identify, monitor, and assess risks to brands Planning and managing of resources and procedures to mitigate the impact of events and incidents Notifying as a warning or reminder of a potential or imminent hazard Analyze potential risks across the organization Initiate collection and analysis of known risks Process of identifying, evaluating, mitigating, addressing and reporting on potential risks or uncertainties Reporting of risks associated with specific actions, events, or entities Assess and score risks using risk matrices Set & manage permission levels based on user roles and restrict access to only authorized individuals Track, report on and implement actions pertaining to physical safety at the workplace Plan availability and assign specific time slots for tasks and resources Search and filter data across systems to locate required information by entering keywords or certain criteria Securely stores data to prevent data loss or breaches Manage and control the security aspects of an organization's digital assets, resources, and operations Online portal through which end users can access the system, manage tasks, or obtain information Set and monitor service level agreements to ensure timely response and resolution Allow users to access multiple services after entering their login credentials once Send messages via SMS Track the status over time for a request, process, asset, or transaction Collect and record basic information related to suspects Create, manage and track all task activities and progression Track and manage the scheduling of tasks Sample files or documents that could be customized as needed or used as is Set up connections to third-party platforms to improve business processes Track, manage, or resolve user requests and IT incidents/issues Send, receive, and respond to messages Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Profiles of users providing basic information Allow organizations to streamline the check-in process for visitors. Detect (and block) vulnerabilities and threats in your applications based on vulnerability information Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.8 (4) 4.8 Based on 4 reviews ## Pricing Value for money 4.8 (4) ### Starting price Contact vendor for pricing Free trial not available Value for money 4.8 (4) 4.8 Based on 4 reviews ## Integrations [ WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[ Google Maps](https://www.capterra.com/p/227511/Google-Maps/)[ Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (4) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (4) 5.0 Based on 4 reviews ## User reviews Overall rating 4.8 Based on 4 reviews Filter by rating 5(3) 4(1) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent BJ Brett J. Intelligence Analyst Security and Investigations ### "Zinc Synapse - Intelligence Portal" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 April 18, 2024 Overall I am thoroughly happy with the Zinc Synapse platform. It suits my needs perfectly and the Zinc team is always on hand to provide customer support should it be needed. Zinc Synapse is the most important tool I use and provides the solid foundation for my intelligence collection and reporting. Pros I really like Zinc Synapses' all-in-one utility. It provides me with relevant threat intelligence, provides the sources for me to investigate further and assess, and then provides me with a comprehensive, easy to use dissemination tool to send out intelligence reports to clients and operational management instantly. The Location Tracking feature is great and helps narrow down relevant threats by proximity, saving you time from endless scrolling. Cons The only gripe I may have is a user interface issue - While going through lists on the incoming Threat Intelligence tab, once I navigate to a specific threat and then navigate back to the list, it will take me right back to the first page and not the page I was currently on. This may take away some time trying to find my original place, especially if the list updates in that time and fresh threats are loaded. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor April 26, 2024 Thank you for taking the time to share your feedback with us. We truly value your insights into your experience with our Threat Intelligence Module. We understand the frustration of being redirected to the first page of the list when navigating back to the list after viewing a specific threat. Your observation about the potential time wasted in finding your original place, especially with the possibility of list updates, has been noted. This change is within our new released platform that we are planning to migrate you on to imminently. Enhancing the user experience and efficiency of our platform is always a priority for us, and your input helps guide our development efforts. DW David W. Director Security and Investigations ### "Powered by Zinc" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 12, 2024 The Zinc team are a blend of technical, data and risk professionals, this is a USP in my view as they truly understand our requirements, the types of users and what the output of the system needs to deliver. From an account management perspective, the team is hands-on, progressive in their thinking and always available to support not only our contract but external initiatives that support the overall ROI of the system. Overall, the user-friendly interface, real-time communication features, and adaptability make SYNAPSE an indispensable critical event management tool for our organisation, digitising our processes and supporting our striving to enhance our overall resilience and response capabilities. Pros SYNAPSE offers an easy-to-use solution to our incident and communication requirements. The platform has successfully been through rigorous and continuous infosec testing due to it operating in a First Responder and Security environment. The platform has enabled multiple organisations and stakeholder groups to be segregated for targeted and secure communication. One of the standout features our users appreciate is the platform's ability to centralise incident data. This consolidation allows for quick and efficient access to critical information, ensuring that responders can make informed decisions promptly. Another noteworthy aspect users often find valuable is the real-time communication capabilities of the incident management platform. The platform facilitates seamless collaboration among stakeholders, enabling instant sharing of updates and important notifications. Cons The previous mobile app did not have on and offline connectivity, however with the release of the new mobile app this issue has been mitigated, as the new mobile app has this functionality, plus a variety of other new features such as geotracking, voice to text, background media upload and a new UX which our users find easy to navigate. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AS adrian s. Head of Security Solutions Retail ### "Next - Our View" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 March 5, 2024 The initial set up of Synapse included 500+ store locations with thousands of colleagues being afforded access to create incidents of a security and Health + Safety nature. The solution sits on every till and back office pc. The likelyhood of a 'failure' of the solution occurring NOT related to Zinc is high. This could be user error or IT issues within our own organisation however on each occasion the Zinc support team are able to triage the potential issue with us and see through to completion. The Zinc team genuinely take interest in us as a business not just another customer. Pros Zinc incident reporting is a really easy platform to use. For us the solution is designed to allow LP + H+S incidents to be captured. The alerting functionality supports us totally particularly with critical incidents such as Riddor which are shared across the business in a timely and efficient manner. The Zinc team is very supportive and the use of the service desk portal really effective in helping you track issues Cons The admin portal is complex requiring a high level of training and competency for users to understand how to manage issues on a daily basis. We have over 5000 users within the system. Its imperative 'user profiles' are set up correctly to avoid frustration where users often within the same store have differing experiences. If I could change one aspect from the initial project launch it would be to revisit our user profiles, reducing them in number, to afford consistency across our business. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor March 8, 2024 The admin console is under development following the recent launch the 'new' version of SYNAPSE last year. This version has incorporated our clients feedback and both the front-end UX and back-end admin console have had the UX enhanced meaning we can mobilise is less that 4 weeks and all areas of the platform are configurable (on a continuous basis) MW Michael W. Global Operations Centre Manager Luxury Goods & Jewelry ### "Great industry changing Product. " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 5, 2024 The overall experience has been seamless from the start of the project planning to the system going live. The Zinc team were, and still are, on hand throughout the process to make sure we are getting the full benefit out of the system. No problem is an issue, and the support team treat all questions or problems with a 1st class service. The training of the system was carried out by a project manager who knows the system and is always available to answer any questions, no matter what the question is. The passion the Zinc team have about the product radiates in their service and friendly approach. The system gives us a Core platform to manage our events, incidents and Risk Management, keeping the whole Operational and Management team informed. Pros When looking for a reporting product, Synapse came out on top. With a vast library of event types and workflows, we were able to work with the Synapse team to create and customize our own workflows to capture all the relevant information we require to approve or deal with an event/Incident. These workflows down to the questions can be restricted to region, venue or access level, and the whole process can make the reporting of events and incidents flow seamlessly. The way the system can create automatic notifications saves time in sending emails, the comment section also keeps an event specific audit trail, with the ability to see all events under one platform makes it easier to analyse and approve an event and deal with any security concerns raised keeping everyone informed. Their ability to integrate with most systems makes us able to bring other systems we use into one system for reporting purposes. The support team from Zinc have been first class and work to resolve any problems as quickly as possible keeping us updated of the process. Synapse is a truly an industry changing platform for all operational and security event and incident reporting. Cons To configure the system can be confusing and if you haven't got a slight knowledge of how to configure software it can be a little daunting, but the support team are always on hand to help out and correct any issues. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor May 2, 2024 Thank you for sharing your feedback. Glad to see that you are enjoying the platform. As always your feedback and contribution to the evolution of the platform is valued... admin console is on the imminent roadmap 👍 Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)