# Dialogo Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Dialogo Software - reviews, pricing plans, popular comparisons to other Conversational AI Platform products and more. Source: https://www.capterra.com/p/10009625/Dialogo --- # Dialogo Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Dialogo ## What is Dialogo? Dialogo brings together all communication channels in a single interface and sorts communication between operators, aiming to convert contacts into a higher percentage of bookings and to give maximum attention to the guest, from the first request to arrival at the hotel. ## What is Dialogo used for? [Conversational AI Platform](https://www.capterra.com/conversational-ai-platform-software/)[Live Chat](https://www.capterra.com/live-chat-software/) Top alternative Featured Overall rating Based on 2 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price €400 Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Dialogo?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.nivula.ch&name=Dialogo) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Dialogo 5.0 (2) VS. [4.7 (24,147)](https://www.capterra.com/p/135003/Slack/reviews/) Starting Price €400 Per Month Starting Price $8.75 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (2) Ease Of Use 4.6 (22,702) Value For Money 5.0 (2) Value For Money 4.5 (15,267) Customer Service 5.0 (2) Customer Service 4.4 (13,526) ## Dialogo alternatives [4.7 (1,786)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.4 (4,083)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.7 (30)](https://www.capterra.com/p/10031687/Text/#reviews) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.7 (704)](https://www.capterra.com/p/152997/BirdEye/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars ## FAQs about Dialogo Overview ### What company size and specific industries is Dialogo built for? Dialogo is designed for hotels and businesses in the hospitality sector, including hotellerie operations. The target audience appears to be hospitality companies of any size that need software suited to guest services, property operations, and related hotel management needs. Features and Usability ### What are the key features of Dialogo? Dialogo offers live chat, chat/messaging, chat transcripts, and chatbot support for customer conversations. It also includes multi-channel communication and management, contact management, CRM, and customer database tools. For operations and insights, Dialogo provides activity dashboards, reporting/analytics, real-time monitoring, alerts/escalation, API access, and social media integration. Integrations ### Which third-party tools and platforms does Dialogo integrate with? Dialogo integrates with Clock PMS and CRM tools. The catalog lists Clock PMS and CRM as supported integrations, covering hotel operations and customer relationship management. These connections give Dialogo compatibility with a small but practical set of third-party platforms for daily business workflows. Answer based on 1 reviews Getting Started and Support ### What training and onboarding options does Dialogo offer? Dialogo provides live online sessions, documentation, and videos to help teams get started. Live online sessions support guided setup and direct instruction, documentation offers written reference material for checking steps, and videos provide visual walkthroughs for learning features at a self-paced pace. Getting Started and Support ### What customer support options does Dialogo offer? Dialogo provides email/help desk, FAQ/forum, knowledge base, 24/7 live rep, and chat support. No reviewer feedback about support experience is available, so support quality, response times, and helpfulness cannot be assessed from user comments. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. AI/Machine Learning 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Software program that continuously adjusts its behavior based on observed data API 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Application programming interface that allows for integration with other systems/databases Chatbot 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important AI-based platform which conducts a conversation via auditory or textual methods Live Chat 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Ability to chat online in real time Multi-Channel Communication 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Multi-Language 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Manage and support multiple languages Dialogo 22 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities Software program that continuously adjusts its behavior based on observed data System alerts about the need to escalate an issue or request Application programming interface that allows for integration with other systems/databases Communicate using direct chat or messages within the system AI-based platform which conducts a conversation via auditory or textual methods Manage and track all internal and external communication conducted via calls, email, text, or chat Manage, organize, and store contact information Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system A collection of customer information such as contact details, demographics, previous interactions, etc. Process of dividing customers into groups based on common characteristics Manage, store and organize emails within the system or via third-party apps Ability to chat online in real time Observe and track the demand, usage, progress or quality of a system, product, or user Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels Manage and support multiple languages Process and analyze human language in text or audio form Receive data and information in real time Active monitoring of systems, applications, or networks Notifications that are delivered to users as soon as an event occurs View and track pertinent metrics to find patterns and gain insights from data Get Advice We can help you find the software with the features you need. Features 5.0 (2) 5.0 Based on 2 reviews ## Pricing Value for money 5.0 (2) Basic €400.00 Per Month Value for money 5.0 (2) 5.0 Based on 2 reviews ## Integrations [ Clock PMS](https://www.capterra.com/p/132161/Clock-PMS/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (2) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (2) 5.0 Based on 2 reviews ## User reviews Overall rating 5.0 Based on 2 reviews Filter by rating 5(2) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent SC sabrina C. Sales Account Hospitality ### "Faster Reception" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 10, 2023 Pros Prima di essere una sales account per la mia azienda, ho lavorato come operatrice Dialogo. Dialogo ti permette di fare tutto, da una semplice quotazione di una camera/gruppo alla finalizzazione e alla conferma della stessa. è integrato con il PMS, quindi in real time in albergo sanno già se è stata presa una nuova prenotazione oppure è stata effettuata qualche modifica o inserita una note. Il CRM Dialogo inoltre riconosce lo storico del cliente, l'operatore sa già chi ha al telefono oppure a chi sta scrivendo via mail. Cons non riscontro lati negativi, Dialogo è in continuo aggiornamento, è personalizzabile in base alle esigenze del cliente. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RC Ruggero C. Direttore d'albergo Hospitality ### "Dialogo è il parner ideale" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 5, 2023 Ci ha aiutato molto nel snellire il lavoro della reception Pros Facilità e praticità di utilizzo.Gestione in remoto Cons Non ho riscontrato inconvenienti rilevanti. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.