--- title: "Dialogo Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Dialogo Software - reviews, pricing plans, popular comparisons to other Contact Center products and more." source_url: "https://www.capterra.com/p/10009625/Dialogo/" page_type: "product" language: "en" --- # Dialogo Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Dialogo ## What is Dialogo? Dialogo brings together all communication channels in a single interface and sorts communication between operators, aiming to convert contacts into a higher percentage of bookings and to give maximum attention to the guest, from the first request to arrival at the hotel. ## What is Dialogo used for? [Live Chat](https://www.capterra.com/live-chat-software/)[Contact Center](https://www.capterra.com/contact-center-software/)[Chatbot](https://www.capterra.com/chatbot-software/) Top alternative Featured Overall rating Based on 2 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price €400 Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Dialogo?[Manage this product listing](https://www.g2.com/products/dialogo/claim_requests/new?auto=true) ## Dialogo Overview Updated September 2026 AI summary Dialogo equips small businesses with AI-driven chatbots and live chat capabilities to manage customer interactions across multiple channels and languages. Combining automated responses, natural language processing, and multi-channel support, it enables teams to handle inquiries efficiently. Dialogo integrates with CRM systems and Clock PMS, and is accessible via cloud or desktop platforms, supporting flexible deployment needs. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Dialogo 5.0 (2) VS. [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price €400 Per Month Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (2) Ease Of Use 4.6 (1,693) Value For Money 5.0 (2) Value For Money 4.6 (1,245) Customer Service 5.0 (2) Customer Service 4.7 (1,279) ## Dialogo alternatives [4.4 (4,092)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.7 (32)](https://www.capterra.com/p/10031687/Text/#reviews) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.7 (707)](https://www.capterra.com/p/152997/BirdEye/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [LiveChat](https://www.capterra.com/p/62194/LiveChat/) [4.6 (1,727)](https://www.capterra.com/p/62194/LiveChat/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/62194/LiveChat/) ## FAQs about Dialogo Overview ### What company size and specific industries is Dialogo built for? Dialogo is designed for hotels and other hospitality businesses, including the broader hotellerie sector. The vendor description does not specify a company size, so the product appears aimed at organizations operating in hospitality rather than a particular small, mid-market, or enterprise segment. Features and Usability ### What are the key features of Dialogo? Dialogo offers AI/Machine Learning and Natural Language Processing for chatbot and automated responses, plus live chat, chat/messaging, and chat transcript tools for customer communication. It also includes CRM, contact management, customer database, customer segmentation, email management, analytics, reporting/analytics, alerts/escalation, real-time notifications, monitoring, and multi-channel management. Integrations ### Which third-party tools and platforms does Dialogo integrate with? Dialogo integrates with Clock PMS and CRM tools. The catalog lists Clock PMS and CRM as supported integrations, while reviewer mentions specifically confirm Clock PMS. These connections cover hospitality management and customer relationship workflows in a compact integration set. Answer based on 1 reviews Getting Started and Support ### What training and onboarding options does Dialogo offer? Dialogo provides live online sessions, documentation, and videos for training. Live online sessions support guided setup and direct instruction, documentation offers written reference material for self-paced review, and videos provide visual walkthroughs that teams can revisit when needed. Getting Started and Support ### What customer support options does Dialogo offer? Dialogo offers Email/Help Desk, FAQ/Forum, Knowledge Base, 24/7 Live Rep, and Chat for customer support. Support quality sentiment is unavailable here, so no claims can be made about response times, helpfulness, or common issues. The listed channels define the support experience. ## Features AI summary Based on 1,278 Contact Center reviews Capterra reviewers highlight these as the features buyers care about most when choosing chatbot software: - **Automated Responses** (**42%** of reviewers rated this feature as critical) - **Language Detection** (**44%**) - **Natural Language Processing** (**43%**) Dialogo includes **Automated Responses** and **Natural Language Processing**, so teams can handle common questions automatically and better understand user intent during conversations. However, it does not include **Language Detection**. Instead, it offers other important features that reviewers also value, such as **Live Chat** (**48%**) and **AI/Machine Learning** (**42%**), giving businesses more ways to manage real-time conversations and improve chatbot performance over time, helping teams respond faster and deliver more relevant customer support. Natural Language Processing 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Process and analyze human language in text or audio form Live Chat 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Ability to chat online in real time AI/Machine Learning 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Software program that continuously adjusts its behavior based on observed data API 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Application programming interface that allows for integration with other systems/databases Chatbot 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important AI-based platform which conducts a conversation via auditory or textual methods Multi-Channel Communication 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Dialogo 21 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data - Analytics: Tools for the systematic analysis of various types of data or statistics - API: Application programming interface that allows for integration with other systems/databases - Automated Responses: Automatic reply functionality for incoming messages - Chat/Messaging: Communicate using direct chat or messages within the system - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Contact Management: Manage, organize, and store contact information - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Support: Provide online support for your customers through live chat or help desk functionality - Email Management: Manage, store and organize emails within the system or via third-party apps - Integrations: Ability for the product to integrate with software to view and utilize contact and account buyer intent data (i.e. CRM software, marketing automation software, account- based marketing software, etc.) - Live Chat: Ability to chat online in real time - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Language: Manage and support multiple languages - Natural Language Processing: Process and analyze human language in text or audio form - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data --- Get Advice We can help you find the software with the features you need. Features 5.0 (2) 5.0 Based on 2 reviews ## Pricing Value for money 5.0 (2) Basic €400.00 Per Month Value for money 5.0 (2) 5.0 Based on 2 reviews ## Integrations [ Clock PMS](https://www.capterra.com/p/132161/Clock-PMS/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (2) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (2) 5.0 Based on 2 reviews ## User reviews Overall rating 5.0 Based on 2 reviews Filter by rating 5(2) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent SC sabrina C. Sales Account Hospitality ### "Faster Reception" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 10, 2023 Pros Prima di essere una sales account per la mia azienda, ho lavorato come operatrice Dialogo. Dialogo ti permette di fare tutto, da una semplice quotazione di una camera/gruppo alla finalizzazione e alla conferma della stessa. è integrato con il PMS, quindi in real time in albergo sanno già se è stata presa una nuova prenotazione oppure è stata effettuata qualche modifica o inserita una note. Il CRM Dialogo inoltre riconosce lo storico del cliente, l'operatore sa già chi ha al telefono oppure a chi sta scrivendo via mail. Cons non riscontro lati negativi, Dialogo è in continuo aggiornamento, è personalizzabile in base alle esigenze del cliente. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. RC Ruggero C. Direttore d'albergo Hospitality ### "Dialogo è il parner ideale" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 5, 2023 Ci ha aiutato molto nel snellire il lavoro della reception Pros Facilità e praticità di utilizzo.Gestione in remoto Cons Non ho riscontrato inconvenienti rilevanti. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.