# Be Aware Desktop Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Be Aware Desktop Software - reviews, pricing plans, popular comparisons to other Customer Service products and more.

Source: https://www.capterra.com/p/10009669/Be-Aware-Desktop

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# 

 Be Aware Desktop Software Review 2026: Features, Reviews, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

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[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

Be Aware Desktop

## What is Be Aware Desktop?

Be Aware Desktop is a CRM customer-service desktop solution that can manage multiple internal and external customer service operations.

## What is Be Aware Desktop used for?

[Customer Service](https://www.capterra.com/customer-service-software/)[CRM](https://www.capterra.com/customer-relationship-management-software/)

Top alternative

Featured

Overall rating

Based on 9 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Starting price

$49

Per User, Per Month

Free trial  
not available

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

Do you work for Be Aware Desktop?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.beaware360.com/&name=Be Aware Desktop)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Be Aware Desktop

4.6 (9)

VS.

[4.4 (18,781)](https://www.capterra.com/p/61368/Salesforce/reviews/)

Starting Price

$49

Per User, Per Month

Starting Price

$25

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.6 (9)

Ease Of Use

4.0 (18,116)

Value For Money

4.7 (7)

Value For Money

4.0 (12,803)

Customer Service

4.6 (8)

Customer Service

4.1 (14,034)

## Be Aware Desktop alternatives

[4.4 (4,079)](https://www.capterra.com/p/164283/Zendesk/reviews/)

Starting price

$39.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

89%

of reviewers

rated it above 4 stars

Highest Rated

[4.7 (1,781)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

Starting price

$15.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

97%

of reviewers

rated it above 4 stars

[4.5 (3,423)](https://www.capterra.com/p/124981/Freshdesk/reviews/)

Starting price

$19.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

94%

of reviewers

rated it above 4 stars

[4.5 (1,133)](https://www.capterra.com/p/134347/Intercom/reviews/)

Starting price

$39.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

90%

of reviewers

rated it above 4 stars

[View all alternatives](https://www.capterra.com/p/10009669/Be-Aware-Desktop/alternatives/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Contact Management

4.9 (8)

75.00% of 8 reviewers that rated this feature as important or highly important

Manage, organize, and store contact information

Inbox Management

5.0 (6)

66.67% of 6 reviewers that rated this feature as important or highly important

Organize, prioritize, and manage incoming communications

Support Ticket Management

4.8 (6)

83.33% of 6 reviewers that rated this feature as important or highly important

Allow customers/users to submit support queries and service requests

Call Center Management

4.8 (4)

75.00% of 4 reviewers that rated this feature as important or highly important

Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc.

Lead Management

5.0 (2)

50.00% of 2 reviewers that rated this feature as important or highly important

Store information about leads or contacts and track, manage and nurture them throughout the sales process

Reporting & Statistics

5.0 (2)

100.00% of 2 reviewers that rated this feature as important or highly important

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

Be Aware Desktop 42 features

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

System alerts about the need to escalate an issue or request

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Application programming interface that allows for integration with other systems/databases

Create and automatically send premade copy in response to customer messages

Track and manage schedules and meetings via an integrated calendar

Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc.

Create a collection of marketing actions to complete specific goals and plan and analyze campaign results

Manage, organize, and store contact information

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

Customize data fields to support various needs and use cases

Alter the layout and content of reports

Import and export data to and from software applications

Store and organize documents in a centralized system

Manage, store and organize emails within the system or via third-party apps

Pre-made examples and templates for emails

Organize, prioritize, and manage incoming communications

Track interaction history by documenting conversations for contacts

Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support

Automatically identify and save contact information of potential customers

Manage the process of attracting and converting business prospects into leads

Store information about leads or contacts and track, manage and nurture them throughout the sales process

Score a lead on their quality or likelihood to buy based on certain behaviors

Ability to chat online in real time

Access software remotely via mobile devices

Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.

Monitor wait time and abandonment for incoming requests that have not been routed

Active monitoring of systems, applications, or networks

Log and store the source of contacts/leads

Timed notification for any upcoming task, deadline, appointment, or activity

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

View and track pertinent metrics to find patterns and gain insights from data

Pipeline view and tracking lead status

Reports specific to sales analysis for trends and strategies

Group leads or contacts based on their specific characteristics

Allow customers/users to submit support queries and service requests

Gauge satisfaction and receive information for improvement and success

Create, manage and track all task activities and progression

Organize customer data and accounts by user or geography

Set up connections to third-party platforms to improve business processes

Create, design and manage workflows for repetitive tasks

Get Advice

We can help you find the software with the features you need.

Features

4.4 (9)

4.4

Based on 9 reviews

## Pricing

Value for money

4.7 (7)

Basic

$49.00

Per User,Per Month

Value for money

4.7 (7)

4.7

Based on 7 reviews

## Integrations

[

Jira](https://www.capterra.com/p/19319/JIRA/)[

Tableau](https://www.capterra.com/p/208764/Tableau/)[

Microsoft Power BI](https://www.capterra.com/p/176586/Power-BI/)[

Pipeline CRM](https://www.capterra.com/p/75608/PipelineDeals/)[

NiCE CXone](https://www.capterra.com/p/134775/inContact-Call-Center-Software/)[

wolkvox](https://www.capterra.com/p/193276/wolkvox/)[

VTEX](https://www.capterra.com/p/159471/VTEX/)[

Data Viewer Total Document Management](https://www.capterra.com/p/212986/Data-Viewer-Total-Document-Management/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.6 (8)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.6 (8)

4.6

Based on 8 reviews

## User reviews

Overall rating

4.6

Based on 9 reviews

Filter by rating

5(7)

4(0)

3(2)

2(0)

1(0)

Mentioned topic

Sorted by most recent

EM

Edgar M.

Gerente Sr de Administración de Sucursales I.R.

Real Estate

### "encuesta Be Aware"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

February 28, 2024

Me siento muy contento con el servicio, muy funcional y recomendable.

Pros

El manejo, de plataforma es óptimo, el tiempo de respuesta del equipo es muy bueno y siempre nos atienen con calidad y calidez.

Cons

Tengo un tema que no me llegan notificaciones , sigue pendiente se subsane.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AO

Andres O.

Product Owner

Information Technology and Services

### "Be Aware 360"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

February 2, 2024

Excelente experiencia como usuario interno de Be Aware 360

Pros

Plataforma en Nube (SaaS) con el respaldo y la seguridad de la plataforma Amazon, integrable con otras plataformas

Cons

Varias opciones de mejora e integración.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

MM

Milagros M.

Sales Director

Outsourcing/Offshoring

### "El mejor software creado para CX, Servicio al cliente y mesa de ayuda"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

February 2, 2024

Excelente experiencia, además es importante mencionar su precio competitivo

Pros

El gran diferencial que ofrece sobre otras soluciones del mercado, donde muestra una linea de tiempo para controlar el proceso, la semaforización y control de SLA y SLO, además el valor adicional de Field Service sobre la misma solución.

Cons

la necesidad de base de conocimiento aunque es algo que será entregado en el proximo release, marzo 2024

Switched from

[Oracle Service](https://www.capterra.com/p/227033/Oracle-Service/)

Por su valor agregado en omnicanalidad y linea de tiempo en consola de agente.

Reasons for choosing Be Aware Desktop

su versatilidad, excelente servicio al cliente, interfaz intuitiva, linea de tiempo, omnicanalidad real a diferencia de otras marcas, su valor agregado de field service cloud que a diferencia de otras marcas, hace parte de la misma solución

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

WM

Walter Martin S.

Desarrollador

Program Development

### "Un servicio muy completo"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

January 26, 2024

La experiencia general es muy buena, me agrada el grado de personalización para todas las necesidades requeridas

Pros

Contiene una gran cantidad de funcionalidades que abarcan muchos casos de uso. Gran personalización de reportes y procesos.

Cons

Necesidad de acoplarse con otras aplicaciones para incluir canales.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

LN

Loreto N.

Pre sales

Telecommunications

### "Excelente Be Aware para la gestión de tickets, contactos y workflows"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

January 26, 2024

Pros

La facilidad de armar procesos y configurar

Cons

Todo me ha gustado. Sin embargo, para la analítica, sugiero integrarlo a un BI

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

JS

Jocelyn S.

Supervisor

Logistics and Supply Chain

### "Beaware en Starken Servicio al cliente"

3.0

Overall Rating

3.0

3.0

Ease of Use

3.0

3.0

Features

3.0

3.0

Customer Service

3.0

3.0

Likelihood to Recommend

3/10

January 26, 2024

Pros

Que podíamos integrarlo a Chattigo con eso el ejecutivo solo estaba en una pantalla, lo que hacía más efectiva la atención al cliente, la búsqueda de tickets ingresados era fácil arrojaba todo, amigable visualmente, Permitía una administración sencilla y rápida de las tipificaciones

Cons

Reporteria limitada No era transversal a toda la compañía No permitía distintos niveles de ticket No conversaba con DLS (nuestro sistema interno) Muy Lento No se puede responder un ticket por correo

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

January 29, 2024

Hello Jocelyn, thank you for write this review. Now, In Be Aware360 we use tableau as an enhanced BI and reporting tool, also we have a connector to connect your in-house BI Tool, e.g. Microsoft PowerBi among others. Regarding Email answers, Now our customers can answer tickets directly from email without any other Tool. If you prefer, we can discuss in a meeting, Be Aware’s new features.

BP

Brenda P.

Analista Junio ventas omnicanales

Logistics and Supply Chain

### "EXPERIENCIA EN BEAWARE"

3.0

Overall Rating

3.0

3.0

Ease of Use

5.0

5.0

Features

3.0

3.0

Customer Service

4.0

4.0

Likelihood to Recommend

6/10

January 26, 2024

Pros

Me gusta la facilidad de manejo del aplicativo y el enfoque tiene para escalar los casos con acceso a la personas correspondientes, generando un control de tiempo de respuesta, todo bajo un mismo número de caso.

Cons

En la función que realizo debo descargar informes mensuales para conocer el estado de los casos y el informe no me arroja toda la información que necesito, debo ingresar caso por caso para analizar la data

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

JB

Juan B.

Customer Success Manager

Telecommunications

### "Be Aware 360 - A cost Effective CRM and Process management Solution"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

0.0

0.0

Likelihood to Recommend

10/10

November 27, 2023

Pros

Workflows Notifications Contact Management Checklist Sales and service management in the same plattform

Cons

Be Aware is a young product and it lacks with some functionality, however in the time using it this GAP has ben decreased because new functionalities are constantly being released.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

MG

Marcelo G.

Director Alianzas

Information Technology and Services

### "Un CRM que sorprende"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

November 27, 2023

Plataforma muy estable, nos permite operar y dar una buena atención de nuestros clientes. La relación precio calidad es muy buena.

Pros

La facilidad para configurar procesos y flujos de atención, la trazabilidad que entrega nos permite tomar decisiones para mejorar la operación.

Cons

En general le faltan algunas funcionalidades, pero en el tiempo que lo hemos usado todos los meses agregan funcionalidades que van achicando el gap.

Switched from

[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)

Mal soporte, no cumplen con los SLA y muy dificil comunicarse con ellos

Alternatives considered

[Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)

[SugarCRM](https://www.capterra.com/p/231638/SugarCRM/)

Reasons for choosing Be Aware Desktop

Respuesta, precio y entendimiento del negocio.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

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Independent research methodology

Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.

[Learn more](https://www.capterra.com/resources/proprietary-data-research/)

How Capterra verifies reviews

Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.

[Learn more](https://www.capterra.com/resources/how-we-verify-reviews/)

How Capterra ensures transparency

Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website.

[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)