--- title: "CWILL Order Tracking Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about CWILL Order Tracking Software - reviews, pricing plans, popular comparisons to other Returns Management (RMS) products and more." source_url: "https://www.capterra.com/p/10009789/Parcel-Panel/" page_type: "product" language: "en" --- # CWILL Order Tracking Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 17, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) CWILL Order Tracking ## What is CWILL Order Tracking? ParcelWILL streamlines eCommerce operations with consolidated order tracking. Real-time tracking, automated workflows, and proactive notifications enhance the customer experience. Gain insights with powerful analytics. Exception management ensures smoother operations. 24/7 customer support is available. Transform your order tracking with ParcelWILL and improve efficiency in your business. Turning customers into advocates ## What is CWILL Order Tracking used for? [Shipment Tracking](https://www.capterra.com/shipment-tracking-software/)[Returns Management (RMS)](https://www.capterra.com/returns-management-software/) Recognitions Best ease of use Top alternative Featured Overall rating Based on 54 user reviews Reviews sentiment Positive 100% Neutral 0% Negative 0% Starting price $11 Flat Rate, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... - Shipment Tracking / 2026 Our "Best of" badge program showcases products with the highest ratings... - Shipment Tracking / 2026 Do you work for CWILL Order Tracking?[Manage this product listing](https://www.g2.com/products/cwill-order-tracking/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### CWILL Order Tracking 5.0 (54) VS. [4.9 (473)](https://www.capterra.com/p/178663/AfterShip/reviews/) Starting Price $11 Flat Rate, Per Month Starting Price $11 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (54) Ease Of Use 4.7 (473) Value For Money 4.8 (50) Value For Money 4.7 (398) Customer Service 5.0 (54) Customer Service 4.9 (438) ## CWILL Order Tracking alternatives Highest Rated [5.0 (13)](https://www.capterra.com/p/218259/WISMOlabs/reviews/) Starting price $0.01 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [ShipTime](https://www.capterra.com/p/198849/ShipTime/) [4.6 (500)](https://www.capterra.com/p/198849/ShipTime/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/198849/ShipTime/) [Freightview](https://www.capterra.com/p/136895/Freightview/) [4.7 (743)](https://www.capterra.com/p/136895/Freightview/reviews/) Starting price $149.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/136895/Freightview/) [ShippyPro](https://www.capterra.com/p/164065/ShippyPro/) [4.7 (157)](https://www.capterra.com/p/164065/ShippyPro/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/164065/ShippyPro/) [View all alternatives](https://www.capterra.com/p/10009789/Parcel-Panel/alternatives/) ## FAQs about CWILL Order Tracking Overview ### What problems does CWILL Order Tracking solve? CWILL Order Tracking solves customer uncertainty, manual shipment follow-up, and time-consuming order status checks by giving shoppers a branded tracking page and merchants simpler shipment management. E-commerce teams, Shopify store owners, dropshippers, and customer support staff benefit most from faster issue resolution, smoother fulfillment workflows, and fewer repetitive order inquiries. Answer based on 29 reviews Overview ### Which roles and teams benefit most from CWILL Order Tracking? CWILL Order Tracking is most used by business owners, founders, and CEOs who need clear oversight of order status, shipping progress, and customer fulfillment. Operations managers, administrators, and ecommerce teams benefit from it for tracking daily orders, reducing follow-up work, and keeping fulfillment workflows organized and responsive. Answer based on 54 reviews Overview ### What company size and industries is CWILL Order Tracking built for? CWILL Order Tracking is designed for small businesses in online retail, with 100% of reviewers from small companies and Retail leading industries at 30%. It also serves Consumer Goods at 20% and Apparel & Fashion at 9%, with shipment tracking as the main use case for 98% of reviewers. Answer based on 54 reviews Features and Usability ### What are the key features of CWILL Order Tracking? CWILL Order Tracking offers order tracking, package tracking, delivery tracking, and status tracking for shipment visibility. Core shipping and eCommerce management features are supported by inventory management, order management, exchange management, refund management, and reporting/analytics. It also includes alerts/notifications, delivery estimates, location tracking, data import/export, and third-party integrations. Pricing ### How much does it cost and what fees or limitations are included? CWILL Order Tracking starts at $11/month for the Essential plan, with Professional at $59/month and Enterprise at $479/month. A free trial is available. The plan data lists flat-rate pricing and includes advanced analytics, integrations, custom integrations, and dedicated support on higher tiers. Answer based on 5 reviews Integrations ### Which third-party tools and platforms does CWILL Order Tracking integrate with? CWILL Order Tracking integrates with Shopify, Gorgias, Klaviyo, Lot Wizard Pro, and Omnisend. Shopify is the main platform mentioned by users, while the catalog also lists these marketing, support, and order-management tools as supported connections for store operations and customer communication. Answer based on 7 reviews Getting Started and Support ### What training and onboarding options does CWILL Order Tracking offer? CWILL Order Tracking provides in-person training for teams that want guided setup and instruction on site. This format supports direct access to trainers during onboarding and allows users to review features, workflows, and setup steps in a face-to-face setting. Getting Started and Support ### What customer support options does CWILL Order Tracking offer, and how do users rate the experience? CWILL Order Tracking offers email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live rep, and chat. Users generally describe support as fast, professional, and helpful, with many issues resolved within minutes. A few mention occasional tracking update delays or plan-related language limitations, but support is seen as responsive and solution-focused. Answer based on 29 reviews Shipment tracking ### How well does CWILL Order Tracking handle shipment tracking? CWILL Order Tracking makes shipment tracking easy for online stores with branded tracking pages, courier detection, and clear order visibility. Many ecommerce teams and dropshippers like the simple setup and customer self-service, though some users mention delayed courier status updates, limited detailed tracking in lower plans, and weaker external tracking link options. Answer based on 17 reviews ## Features AI summary Based on 1,440 Returns Management (RMS) reviews Not all shipment tracking tools cover every feature buyers care about most. Here is what Capterra reviewers highlight as essential when choosing a solution: - **Label Printing** (**59%** of reviewers rated this feature as critical) - **Shipping Labels** (**62%**) - **Delivery Tracking** (**55%**) CWILL Order Tracking supports **Delivery Tracking**, which helps teams monitor shipments and keep customers updated on order progress. However, it does not include **Label Printing** or **Shipping Labels**. Instead, it offers **Status Tracking** (**47%**) and **Delivery Record** (**42%**), giving businesses other ways to follow shipment activity and maintain a history of completed deliveries. These features help businesses improve shipment visibility, reduce confusion, and keep delivery operations organized. Delivery Tracking 5.0 (6) 100.00% of 6 reviewers that rated this feature as important or highly important Track item deliveries through dispatch notifications, status and location tracking, and ETA updates Status Tracking 5.0 (48) 85.42% of 48 reviewers that rated this feature as important or highly important Track the status over time for a request, process, asset, or transaction Delivery Record 4.9 (41) 78.05% of 41 reviewers that rated this feature as important or highly important Notation showing the location and time stamp of shipment delivery Alerts/Notifications 4.8 (24) 79.17% of 24 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Delivery Estimate 4.6 (22) 72.73% of 22 reviewers that rated this feature as important or highly important A note of the expected delivery date and time Order Tracking 5.0 (9) 111.11% of 9 reviewers that rated this feature as important or highly important Track orders throughout the fulfillment process CWILL Order Tracking 24 features ### All Features - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Customizable Branding: Add customized logos and colors to align with company branding - Data Import/Export: Import and export data to and from software applications - Delivery Estimate: A note of the expected delivery date and time - Delivery Record: Notation showing the location and time stamp of shipment delivery - Delivery Tracking: Track item deliveries through dispatch notifications, status and location tracking, and ETA updates - eCommerce Management: Has a built-in eCommerce system or integrates with third-party systems to manage online sale of products - Email Templates: Pre-made examples and templates for emails - Exchange Management: Enable the process of exchanging one item for another - Ground Shipping: Shipping products/goods by land - Inventory Management: Track and manage inventory levels to maintain proper supply - Location Tracking: Identify the physical location of an individual, asset, device, etc. - Order Management: Manage and track customer orders for goods, investments, or any other purchases - Order Tracking: Track orders throughout the fulfillment process - Package Tracking: Track the parcel or consignment delivery status - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Refund Management: Oversee the process of issuing refunds - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Shipping: Plan deliveries based on inventory availability, transportation costs, and order priority. - Shipping Management: Manage and track orders being shipped to customers - Status Tracking: Track the status over time for a request, process, asset, or transaction - Third-Party Integrations: Set up connections to third-party platforms to improve business processes --- Features 4.9 (54) 4.9 Based on 54 reviews ## Pricing Value for money 4.8 (50) Free Trial [View pricing plan details](https://www.capterra.com/p/10009789/Parcel-Panel/pricing/) Essential $11.00 Flat Rate,Per Month It includes: - Estimated delivery date - Custom shipment status - Product recommendation - Discount upsell - Shipping notifications - Advanced analytics Professional $59.00 Flat Rate,Per Month It includes: - Auto-translate tracking details - CSV & PDF export - Advanced integrations: Klaviyo, SMSBump, Omnisend, Gorgias, Zendesk, Intercom, PayPal and more - Developer API & Webhook - Remove ParcelPanel branding Enterprise $479.00 Flat Rate,Per Month It includes: - Dedicated tracking channel - Custom integrations - Customer success manager - Dedicated onboarding manager - Dedicated priority support Value for money 4.8 (50) 4.8 Based on 50 reviews ## Integrations [ Shopify](https://www.capterra.com/p/83891/Shopify/)[ Omnisend](https://www.capterra.com/p/153508/Omnisend/)[ Klaviyo](https://www.capterra.com/p/156699/Klaviyo/)[ Gorgias](https://www.capterra.com/p/155357/Gorgias/)[ Lot Wizard Pro](https://www.capterra.com/p/13556/Lot-Wizard/) ## Support, customer service and training options Customer Service 5.0 (54) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (54) 5.0 Based on 54 reviews ## User reviews Overall rating 5.0 Based on 54 reviews Filter by rating 5(53) 4(1) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent SS Sam S. CEO Internet ### "Best service ever" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 15, 2026 Our overall experience with ParcelWILL has been very positive. The platform has made our daily shipping and order management much easier and has saved us a lot of time. The system is easy to work with, and the customer service has been reliable and professional. We are very happy with the service and would definitely recommend ParcelWILL to other e-commerce businesses. Pros ParcelWILL is extremely easy to use and has made managing our shipments much more efficient. The platform is straightforward, orders are easy to manage, and the overall shipping process runs smoothly. Their support team is also responsive and genuinely helpful whenever we have questions. Cons Honestly, there is not much to complain about. Like with any platform, there can occasionally be small issues or questions, but their support team is always quick to help and find a solution. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AS Alex S. Owner Apparel & Fashion ### "Amazing app overall" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 9, 2026 My overall experience with ParcelWILL has been excellent. The support team is outstanding, the app is easy to use and well automated, and the pricing is reasonable for the value provided. Pros The support is genuinely amazing and very responsive. They guided me through every step, answered all my questions clearly, and made the entire process smooth and stress-free from start to finish. Cons Honestly, there isn’t much to complain about. My experience has been very positive overall, and I didn’t face any real issues or drawbacks while using ParcelWILL. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DA Duarte A. Founder Consumer Goods ### "Review for parcel panel" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 November 23, 2025 Pros The customer support was really good and they helped me with everything i needed especially cecilia. Cons The limited free quota wasn't enough to fulfill my needs but the support helped me expand it with ease Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DD Daniel D. ceo Consumer Goods ### "GREAT APP and TOOL" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 November 22, 2025 Pros customer service. was great and really helpful. app is doing a great job to help merchants achieve their goals. Cons price is something I don't like but the service is quite good and the app straightforward. I like it. Switched from [AfterShip](https://www.capterra.com/p/178663/AfterShip/) price and much better user interface here. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RA Rana A. Owner Health, Wellness and Fitness ### "Amazing app" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 21, 2025 Pros I like that it hides the courier which makes it easy for dropshippers. They have amazing customer support. Cons I don't think I encountered any cons. Everything was easy to set up and assistance was available with no wait times. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CU Cemil U. Sales Retail ### "Helpful Staff, good plug in" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 19, 2025 so far so good. i had a problem and customer service people helped me on chat. took me few seconds to fix the proble. Pros it's easy to put it on your website. you don't have to be a website coder or anything. anycan just download the plug in and let it do the job for you. Cons i just couldn't have an external link for tracking. customer needs to go to their order to track their shipment. external link i have goes to tracking page without tracking information of the logged in customer Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. IS inder S. director Apparel & Fashion ### "\[sensitive content hidden\] is a killer support rep " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 16, 2025 My overall experience with Parcel Panel has been great. The app is easy to use, the tracking page looks professional, and the support team genuinely cares about helping customers. They reply quickly, provide clear instructions, and make the setup process simple. I’d definitely rate my experience as a solid 10/10. Pros Parcel Panel has been extremely helpful and reliable for my store. The feature I liked the most was how quickly they respond and assist with any issue. Their support team is fast, friendly, and very clear with their guidance, which makes the whole setup and customization process smooth and stress-free. Cons Honestly, there isn’t anything major that I dislike about Parcel Panel. Everything works as expected and once you understand where each setting is located, the app functions smoothly. Any small confusion I had was resolved quickly by their support team, so there’s nothing negative I can point out. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TC Thomas C. CEO Consumer Goods ### "Super! Je recommande!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 3, 2025 Pros Le service clients! Très réactif et très gentille, et de très bon conseils! je recommande enormément ! Cons Je n'es pas trouvé d'aspect chez Parcel Panel que je n'es pas apprécier, tout est vraiment super !!! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SJ Swarnambal J. Founder and Owner Health, Wellness and Fitness ### "Excellent customer service, value for money and ease of use" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 24, 2025 Excellent, great shipment and shipping. Excellent customer service. Value for money. Lots of free adding Pros Friendly customer service and lots of free add ons. Great value for money. Ease of use. Shipping and shipment Cons Everything is good about them so no cons as such. So there is nothing least to like about them. No cons Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MN Mihai N. Ecommerce Manager Consumer Goods ### "Highly recommend. Simple and effective, easy to install return system." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 8, 2025 Pros Easy to install. Great and fast customer support. Easy to use and test. Highly customizable app. Great free plan to setup and test and fair upgrade depending on its use. No bugs. Cons Don't have one that i found troublesome. It works well and its simple enough that I didn't notice any issues. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/10009789/Parcel-Panel/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [AfterShip vs CWILL Order Tracking](https://www.capterra.com/compare/178663-10009789/AfterShip-vs-Parcel-Panel)