--- title: "CWILL Order Tracking Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is CWILL Order Tracking the right Shipment Tracking solution for you? Explore 54 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/10009789/Parcel-Panel/reviews/" page_type: "reviews" language: "en" --- CWILL Order Tracking 5 (54) [View alternatives](https://www.capterra.com/p/10009789/Parcel-Panel/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 9th, 2026 # Reviews of CWILL Order Tracking Ease of use 5.0 Customer Service 5.0 ## Pros and Cons in Reviews SS Sam S CEOInternet, 2 - 10 employeesUsed the software for: Less than 6 months. “The platform has made our daily shipping and order management much easier and has saved us a lot of time.“ July 15, 2026 KP Krusha P FounderRetail, Self-employedUsed the software for: I used a free trial. “I did have some problems integrating my previous orders but i think it's because i set up local delivery and the settings for that can't be edited.“ February 22, 2025 SS Sam S CEOInternet, 2 - 10 employeesUsed the software for: Less than 6 months. “ParcelWILL is extremely easy to use and has made managing our shipments much more efficient.“ July 15, 2026 CU Cemil U SalesRetail, 2 - 10 employeesUsed the software for: Less than 6 months. “i just couldn't have an external link for tracking.“ November 19, 2025 MN Mihai N Ecommerce ManagerConsumer Goods, 11 - 50 employeesUsed the software for: 6-12 months. “Great free plan to setup and test and fair upgrade depending on its use.“ October 8, 2025 SS Sam S CEOInternet, 2 - 10 employeesUsed the software for: Less than 6 months. “Their support team is also responsive and genuinely helpful whenever we have questions.“ July 15, 2026 ## Showing most helpful reviews Showing 1-25 of 54 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Founder CEO Cosmetics Used the software for: I used a free trial ### "Testing the product" April 29, 2024 5.0 Pros Ease of integration with Shopify. Testing the product and all its functionalities. Cons I'm just getting started so i can't really comment in details but so far I like a lot what i am seeing. Review Source iS inder S. director Apparel & Fashion Used the software for: Less than 6 months ### "\[sensitive content hidden\] is a killer support rep " November 16, 2025 5.0 My overall experience with Parcel Panel has been great. The app is easy to use, the tracking page looks professional, and the support team genuinely cares about helping customers. They reply quickly, provide clear instructions, and make the setup process simple. I’d definitely rate my experience as a solid 10/10. Pros Parcel Panel has been extremely helpful and reliable for my store. The feature I liked the most was how quickly they respond and assist with any issue. Their support team is fast, friendly, and very clear with their guidance, which makes the whole setup and customization process smooth and stress-free. Cons Honestly, there isn’t anything major that I dislike about Parcel Panel. Everything works as expected and once you understand where each setting is located, the app functions smoothly. Any small confusion I had was resolved quickly by their support team, so there’s nothing negative I can point out. Review Source SS Sam S. CEO Internet Used the software for: Less than 6 months ### "Best service ever" July 15, 2026 5.0 Our overall experience with ParcelWILL has been very positive. The platform has made our daily shipping and order management much easier and has saved us a lot of time. The system is easy to work with, and the customer service has been reliable and professional. We are very happy with the service and would definitely recommend ParcelWILL to other e-commerce businesses. Pros ParcelWILL is extremely easy to use and has made managing our shipments much more efficient. The platform is straightforward, orders are easy to manage, and the overall shipping process runs smoothly. Their support team is also responsive and genuinely helpful whenever we have questions. Cons Honestly, there is not much to complain about. Like with any platform, there can occasionally be small issues or questions, but their support team is always quick to help and find a solution. Review Source SG Steve G. Director Retail Used the software for: 6-12 months ### "Great app, great support" September 4, 2025 5.0 Very happy with the app and will upgrade once our order numbers grow more. The customer support is also great. Was just on the live chat - their response was immediate and Jessca helped resolve the issue quickly. Pros I compared Parcel panel to the main alternative AfterShip, and found ParcelPanel much easer to set up. The features are nice and they offer a pretty generous free tier. Cons I get a lot of orders where the supplier doesn't provide a tracking number. I can Fullfill these orders in Shopify, but I have to manually update each of the orders in PP. I wish there was a way to automatically fullfill an order in PP if no tracking number is entered. Alternatives considered [AfterShip](https://www.capterra.com/p/178663/AfterShip/) Reason for choosing CWILL Order Tracking Aftership install and setup looked messy and amateur. Review Source AS Alex S. Owner Apparel & Fashion Used the software for: Less than 6 months ### "Amazing app overall" February 9, 2026 5.0 My overall experience with ParcelWILL has been excellent. The support team is outstanding, the app is easy to use and well automated, and the pricing is reasonable for the value provided. Pros The support is genuinely amazing and very responsive. They guided me through every step, answered all my questions clearly, and made the entire process smooth and stress-free from start to finish. Cons Honestly, there isn’t much to complain about. My experience has been very positive overall, and I didn’t face any real issues or drawbacks while using ParcelWILL. Review Source OB Oscar B. Administartor Consumer Electronics Used the software for: Less than 6 months ### "A must-have for branded tracking in Shopify" September 22, 2025 5.0 Overall, Parcel Panel has been an excellent addition to our store. It reduces customer inquiries about order status, saves us time on support, and enhances the post-purchase experience. The customization options make it easy to align the tracking page and emails with our brand identity. Support has also been responsive and helpful. Pros The app is simple to set up, integrates seamlessly with Shopify, and provides a branded tracking experience that feels professional. The ability to hide Chinese carriers and customize notifications makes it perfect for maintaining customer trust. Cons The free plan is limited in terms of quotas, and some advanced features are locked behind higher tiers. It would be great to have a bit more flexibility at the entry level. Review Source DD Daniel D. ceo Consumer Goods Used the software for: I used a free trial ### "GREAT APP and TOOL" November 22, 2025 5.0 Pros customer service. was great and really helpful. app is doing a great job to help merchants achieve their goals. Cons price is something I don't like but the service is quite good and the app straightforward. I like it. Switched from [AfterShip](https://www.capterra.com/p/178663/AfterShip/) price and much better user interface here. Review Source RA Rana A. Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Amazing app" November 21, 2025 5.0 Pros I like that it hides the courier which makes it easy for dropshippers. They have amazing customer support. Cons I don't think I encountered any cons. Everything was easy to set up and assistance was available with no wait times. Review Source SK Sagar K. Founder and Managing Director Retail Used the software for: I used a free trial ### "Amazing App for my Shopify Store" September 28, 2025 5.0 Excellent platform for my Shopify store. Easy to use, reliable, and backed by outstanding customer support. Pros Excellent customer support. Cecilia was patient, clear, and very helpful, making my Parcel Panel experience smooth. Cons Not applicable, my experience with Parcel Panel was smooth and I did not encounter any issues to dislike. Review Source DA Duarte A. Founder Consumer Goods Used the software for: Less than 6 months ### "Review for parcel panel" November 23, 2025 5.0 Pros The customer support was really good and they helped me with everything i needed especially cecilia. Cons The limited free quota wasn't enough to fulfill my needs but the support helped me expand it with ease Review Source AF André F. Gérant Retail Used the software for: 1-2 years ### "\[caché sensible contenu\] Parcel 5 stars" August 28, 2025 5.0 \[caché sensible contenu\] a résolu mon problème en moins de cinq minutes. Quand un agent maîtrise parfaitement son sujet, il n’en faut pas plus ! Très réactive, attentive et professionnelle, elle a rendu mon expérience avec Parcel Panel très satisfaisante. Pros Réactivité et professionnalisme : retour en moins d'une minute de l'agent. Merci à l'équipe support! Cons Aucun inconvénient constaté jusqu’à présent. Toutes les fonctionnalités de Parcel Panel fonctionnent parfaitement, et le service client répond toujours rapidement et efficacement à toutes mes questions. Review Source KjB Kossi justin B. ETUDIANT Retail Used the software for: I used a free trial ### "bien......" March 19, 2025 5.0 C'Est mon début. Et je l'ai apprécié... Pros La souplesse et la précision dans les réponses. Cons rien. La fiabilité y est.. Review Source MB Mauro B. Administrator Retail Used the software for: 1-2 years ### "Excellent service" December 11, 2023 5.0 Pros The service offered is punctual and precise, which is highly appreciated by our shop customers. Customer care has always proved to be competent and quick in responding Cons Sometimes Parcel Panel struggles to update the status of some couriers Review Source FS Frederico S. CEO Cosmetics Used the software for: I used a free trial ### "Essential business tool" December 12, 2023 5.0 It's an extremely important tool! It has always worked correctly and the technical support is incredible, fast, efficient and super friendly! I can only thank \[sensitive content hidden\] for her excellent service Pros The ease of use of the tool, as well as the countless options it offers and all the possible integrations with the other apps I use. Cons At the moment I don't have any cons about using the app. Review Source WC Wesley C. Manager Medical Devices Used the software for: I used a free trial ### "ParcelPanel is very usefully plugin at woocommerce " October 6, 2023 5.0 Pros It allows me to track my order easily and simply. Cons So far, there's nothing I don't like about it. Review Source TR Tijana R. Owner Internet Used the software for: I used a free trial ### "Newcomer Review" February 9, 2024 5.0 Great experience with installation and customer support Pros Easy installation, great customer support Cons It is too early to answer that question, I am just starting my business Review Source CDA Charles David A. CEO Consumer Goods Used the software for: Less than 6 months ### "La migliore app di tracciamento su shopify" September 12, 2023 5.0 Migliorare la customer experience Pros Facile da usare e l'integrazione è veloce. Cons Forse l'attivazione delle email di tracking. Review Source RW Ron W. CEO Sports Used the software for: 6-12 months ### "excellent app!" August 31, 2023 5.0 Pros easy to use and customize, it's really good Review Source LV Luke V. Director Wholesale Used the software for: Less than 6 months ### "Parcel panel 6 out of 5 stars" March 30, 2025 5.0 Our overal experience is very good!!!!!! Pros We recently had the pleasure of closely collaborating with Jael from the ParcelPanel Customer Support Team, and we're incredibly satisfied with the excellent support and professional assistance he provided. From our very first interaction, Jael clearly and thoroughly addressed our questions and concerns regarding the tracking links in our Shopify emails. His initial instructions were clear and comprehensive, including step-by-step guidance accompanied by helpful screenshots. When we needed additional support, Jael promptly offered further assistance, including reviewing a video we shared to better understand our situation. Jael was extremely helpful and proactively offered to personally review and optimize our settings, which proved invaluable to us. After we granted him access to our store environment, he swiftly and skillfully resolved the issues. He ensured the tracking links correctly directed to our Parcel Panel tracking page, significantly enhancing our customer experience, which we greatly appreciate. In addition to his technical expertise, Jael stood out with his friendly and enthusiastic communication, quick responses, and evident passion for his work. He demonstrated great dedication to our challenge and made sure we always understood exactly what was being done and why. Thanks to Jael's outstanding support and collaboration, we now feel extra confident that our customers will enjoy an optimal experience when tracking their orders. In short, Jael is an exceptional professional—highly skilled, customer-focused, and dependable. We wholeheartedly recommend him and the ParcelPanel team to any business seeking excellent customer support and professional guidance. Thank you, Jael, for your extraordinary help and dedication! Cons Our experience with ParcelPanel has been entirely positive, and we honestly cannot point out any drawbacks, it's been nothing short of excellent. Review Source DR Darren R. Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "MUST HAVE APP yup its that good !!!!" August 20, 2025 5.0 It has been amazing supprot is always there and the app just make things so much better cant recommend it enough for anyone doing ecom Pros everything from the app the features and the customer support is outstanding !! \[sensitive content hidden\] were a massive help today !! Cons nothing lol everything is so easy to use support is 5 stars and just makes life and the business so much better having it Review Source MB Maurice B. Director Retail Used the software for: 2+ years ### "Fantastic Customer Support" September 12, 2025 5.0 Customer service is excellent every time i contact them. Love dealing with \[sensitive content hidden\]. She is a superstar Pros \[sensitive content hidden\] was great and easy to deal with. Never a problem and always eager to help. Will tell you exactly when they will get back to you Cons Nothing. Sorry but i cant write enough to share what i dont like. Review Source SA Sameh A. OWNER Apparel & Fashion Used the software for: 6-12 months ### "Great Useful Tracking App" August 21, 2025 5.0 using it at my 4 online stores with ease of use , great integration with many apps which makes everything automated Pros great app , very helpful and fast in syncing the orders, great support team fixing issues in minutes Cons everything is great , from technical side to support side . also integrations are nice and helpful , recommended Review Source AF Angel F. Owner Retail Used the software for: I used a free trial ### "Parcel panel, recomendado!" October 1, 2025 5.0 Esta muy bien, no me ah dado ningun problema, construyes confianza con los clientes y me ayuda a reducir el peso a mi equipo de atencion al cliente a dudas frecuentes tipo "donde esta mi pedido" ahora simplemente los podemos redirigir a la pagina de seguimiento. Pros Las funcionalidades y el soporte al cliente 10/10, el hecho de poder instalar la app en mi tienda y poderla usar a los 10 minutos es increible! Cons Por decir algo, simplemente fue algo confuso que dijeran "uso de cuotas" para su sistemade planes, sin explicación puede confundir a los usuarios, pero ya me respondieron mis dudas. Review Source TC Thomas C. CEO Consumer Goods Used the software for: Less than 6 months ### "Super! Je recommande!" November 3, 2025 5.0 Pros Le service clients! Très réactif et très gentille, et de très bon conseils! je recommande enormément ! Cons Je n'es pas trouvé d'aspect chez Parcel Panel que je n'es pas apprécier, tout est vraiment super !!! Review Source CU Cemil U. Sales Retail Used the software for: Less than 6 months ### "Helpful Staff, good plug in" November 19, 2025 5.0 so far so good. i had a problem and customer service people helped me on chat. took me few seconds to fix the proble. Pros it's easy to put it on your website. you don't have to be a website coder or anything. anycan just download the plug in and let it do the job for you. Cons i just couldn't have an external link for tracking. customer needs to go to their order to track their shipment. external link i have goes to tracking page without tracking information of the logged in customer Review Source Similar Products Featured