--- title: "Digital Practice Vet Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Digital Practice Vet Software - reviews, pricing plans, popular comparisons to other Veterinary products and more." source_url: "https://www.capterra.com/p/10009914/Digital-Practice-Vet/" page_type: "product" language: "en" --- # Digital Practice Vet Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 15, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Digital Practice Vet ## What is Digital Practice Vet? Barrier-free communication between vets and their clients. We make messaging, payments and product ordering as easy as WhatsApping. We believe making it easy for clients to communicate with their vet practice saves vet professionals heaps of time and money. The only way to make it easy for clients? WhatsApp. ## What is Digital Practice Vet used for? [Veterinary](https://www.capterra.com/veterinary-software/) Top alternative Featured Overall rating Based on 11 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price £249 Usage Based, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Digital Practice Vet?[Manage this product listing](https://www.g2.com/products/digital-practice-vet/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Digital Practice Vet 4.9 (11) VS. [4.6 (290)](https://www.capterra.com/p/133166/DaySmart-Vet/reviews/) Starting Price £249 Usage Based, Per Month Starting Price $116 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (11) Ease Of Use 4.6 (290) Value For Money 4.7 (10) Value For Money 4.6 (276) Customer Service 5.0 (11) Customer Service 4.7 (288) ## Digital Practice Vet alternatives [4.7 (89)](https://www.capterra.com/p/172485/Shepherd-App/reviews/) Starting price $299.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.6 (278)](https://www.capterra.com/p/99977/ezyVet-Cloud-Vet-Software/reviews/) Starting price $260.50 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.7 (105)](https://www.capterra.com/p/167764/Digitail/reviews/) Starting price $289.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars Highest Rated [Instinct Science](https://www.capterra.com/p/234498/Instinct-EMR/) [4.9 (238)](https://www.capterra.com/p/234498/Instinct-EMR/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/234498/Instinct-EMR/) [View all alternatives](https://www.capterra.com/p/10009914/Digital-Practice-Vet/alternatives/) ## FAQs about Digital Practice Vet Overview ### Which roles and teams benefit most from Digital Practice Vet? Digital Practice Vet is most used by veterinary practice leaders, including directors, head vets, and practice managers, who need oversight of operations, growth, and service quality. Veterinary surgeons, nurses, and client care teams use it to streamline clinical workflows, support patient communication, and improve practice development and implementation. Answer based on 11 reviews Overview ### What company size and specific industries is Digital Practice Vet built for? Digital Practice Vet is designed for veterinary clinics of all sizes, especially small to mid-sized practices that need help reducing call volume, managing product orders, collecting payments, and communicating with clients. It is built specifically for the veterinary industry rather than for general business use. Features and Usability ### What are the key features of Digital Practice Vet? Digital Practice Vet offers appointment scheduling and management, calendar management, reminders, and confirmations for clinic operations. It also includes client and patient records management, billing and invoicing, payment processing, prescription processing, telemedicine, SMS messaging, a client portal, document management, workflow management, and third-party integrations. Integrations ### Which third-party tools and platforms does Digital Practice Vet integrate with? Digital Practice Vet integrates with 8 third-party platforms, including RxWorks, Provet, ezyVet, Merlin, Messenger, WhatsApp, Teleos, and Instagram. The catalog also lists RoboVet, covering practice management and communication tools used to sync digital practice activity with patient records and client messaging. Answer based on 3 reviews Getting Started and Support ### What training and onboarding options does Digital Practice Vet offer? Digital Practice Vet provides in person training, live online sessions, and documentation for teams getting started. In person training supports face-to-face guidance, live online sessions provide remote instruction, and documentation offers written reference material for self-paced review of features and setup steps. Getting Started and Support ### What customer support options does Digital Practice Vet offer? Digital Practice Vet provides email/help desk support, a FAQ/forum, a knowledge base, and phone support. No reviewer feedback about support experience is available, so the support channels can only be described from the catalog data without comment on response speed, helpfulness, or common user frustrations. ## Features AI summary Based on 1,661 Veterinary reviews Capterra data shows that buyers of veterinary software rank the following features as their top priorities: - **Billing & Invoicing** (**60%** of reviewers rated this feature as critical) - **Patient Records Management** (**67%**) - **Charting** (**59%**) Digital Practice Vet includes **Billing & Invoicing** and **Patient Records Management**, covering two of the most important capabilities buyers look for in veterinary software. However, it does not include **Charting**. Instead, the product offers other highly valued features, including **Appointment Scheduling** (**61%**), **Payment Processing** (**55%**), and **Prescription Processing** (**49%**). These tools help veterinary practices manage daily visits, collect payments more efficiently, and handle medication workflows, allowing teams to keep operations organized while supporting consistent client and patient care. Billing & Invoicing 4.8 (4) 125.00% of 4 reviewers that rated this feature as important or highly important Create, manage, and send invoices or bills to customers Patient Records Management 4.8 (8) 87.50% of 8 reviewers that rated this feature as important or highly important Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details Appointment Scheduling 4.5 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Schedule appointments via a calendar Payment Processing 4.7 (6) 133.33% of 6 reviewers that rated this feature as important or highly important Accept, record, and reconcile financial transactions Confirmations/Reminders 5.0 (2) 150.00% of 2 reviewers that rated this feature as important or highly important Automated reminders and confirmations for booked appointments and events via text or email Customer Database 5.0 (2) 250.00% of 2 reviewers that rated this feature as important or highly important A collection of customer information such as contact details, demographics, previous interactions, etc. Digital Practice Vet 24 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Appointment Scheduling: Schedule appointments via a calendar - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Client Management: Manage contact details and communication with clients - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Confirmations/Reminders: Automated reminders and confirmations for booked appointments and events via text or email - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Data Import/Export: Import and export data to and from software applications - Document Management: Store, manage, and track all electronic documents in a centralized location - Electronic Payments: Electronically collect payments for goods or services - Patient Records Management: Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details - Payment Processing: Accept, record, and reconcile financial transactions - Prescription Processing: Enables pharmacists to process single or multiple prescriptions simultaneously - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - SMS Messaging: Send messages via SMS - Status Tracking: Track the status over time for a request, process, asset, or transaction - Telemedicine: Meet with patients remotely - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Treatment Planning: Create treatment plans that document interventions and outcomes to track patient progress - Workflow Management: Create, design and manage workflows for repetitive tasks --- Features 4.9 (11) 4.9 Based on 11 reviews ## Pricing Value for money 4.7 (10) Free Trial Basic £249.00 Usage Based,Per Month Value for money 4.7 (10) 4.7 Based on 10 reviews ## Integrations [ WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[ Instagram](https://www.capterra.com/p/210721/Instagram/)[ ezyVet](https://www.capterra.com/p/99977/ezyVet-Cloud-Vet-Software/)[ RxWorks](https://www.capterra.com/p/10010759/RxWorks/)[ RoboVet](https://www.capterra.com/p/152986/RoboVet/)[ Messenger](https://www.capterra.com/p/224532/Messenger/)[ Merlin](https://www.capterra.com/p/59171/Merlin-X2/)[ Teleos](https://www.capterra.com/p/99979/Teleos/) ## Support, customer service and training options Customer Service 5.0 (11) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (11) 5.0 Based on 11 reviews ## User reviews Overall rating 4.9 Based on 11 reviews Filter by rating 5(10) 4(1) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent GS Gemma S. client care advisor Veterinary ### "great addition to client communication" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 25, 2024 very easy to use, helpful addition to our programmes Pros great resource for deaf clients, hard of hearing easy way to communicate. good for helping with payment collections Cons initial issue with numbers being wrong, if number not in use. since resloved Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. CN chris N. veterinary surgeon Veterinary ### "Review for digital practice" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 16, 2023 so good so far. Please with ease of use and saving the practice lots of time. Pros convenient and easy to use. Saves lots of time for all staff. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. MM Mark M. Director Veterinary ### "Online booking review " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 24, 2023 Pros Client able to log into it and edit their client and pet details and appointments. Cons Not being able to integrate global payments into it. Only compatible with stripe Switched from [Vetstoria](https://www.capterra.com/p/162603/Online-Booking/) online booking and messaging in one place Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. GS Gina S. Practice Development Personal Assistant Veterinary ### "Easy to Use!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 19, 2023 Pros It makes such a huge difference that we can now send WhatsApp messages to clients to let them know their medication is ready to collect. We also love that we are able to keep our clients updated with photos of their pet when they are in with us for the day or longer - clients love being able to see how their pet is getting on. Cons It would be great that when sending a payment request, the balance outstanding on the clients account shows so you know how much you are requesting instead of going back and forth to your PMS. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AN Amanda N. Development & Implementation Lead Veterinary ### "Best Invention Ever!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 17, 2023 Pros The title says it all, one of our colleagues who uses the platform on a daily basis has said it's transformed their way of working and clients absolutely love it! Personally, I have found it so easy to use and the team are always on hand for support, should you need it. Would recommend 100%. Cons I found the platform user friendly and so easy to navigate, there are no cons to Digital Practice, in my opinion! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LL Luke L. Development & Implementation Lead Veterinary ### "It's a no brainer" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 16, 2023 Digital Practice is easy to access, it is the modern convenient way to communicate for both colleagues and clients. It has saved our practices so much time to focus on client and clinical excellence. It is helpfully backed up by a really helpful support team who are always on hand to help. Pros Patient and Client detailsPayment requests organisation of messagesAll of it! Cons Attachments from PMS to be added to the platform. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SJ stephen J. Practice Manager Veterinary ### "It's fast, easy and clients love it." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 October 9, 2023 It helps us by keeping our limited number of phone lines clear for clients who need it. Clients seem to like how easy it is using a system they know already to contact us. It's a huge time saver and we're still looking at ways to include it in other areas of business. Pros just that it works. We've had very few times where it's been 'down' Cons Flagged already but the ability to select all conversations and resolve to PMS. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. KH Kate H. Veterinary surgeon Veterinary ### "Digital practice review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 3, 2023 Very good. The technical support has been amazing and all our feedback has been taken on board. We use it all day every day and it has really helped to streamline our workload. Pros Ease of finding clients and sending messages. Clients do not need to download any additional apps and are familiar with it because it uses WhatsApp Cons Sometimes the day list can be a bit difficult because it is so busy. Being able to organise messages into different subfolders would help Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. DD David D. Director & Veterinary Surgeon Veterinary ### "Wouldn't be without Digital Practice now!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 2, 2023 Pros Integration with the Practice Management System was essential. We also wanted a product that didn't require the client to download a separate App. Cons When we started the system was a little slow, but the team have worked on this and speed of loading has massively improved. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. RS Rachel S. Vet Nurse & Practice Partner Veterinary ### "Vet DP" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 2, 2023 We have had nothing but positive experiences with DP and the team. Any issues are quickly and smoothly resolved. Pros DP is easy to use, easy to set up templates for messaging and a great tool to add to the reduction in debts. Cons I'd like access to a few different features once available to our vet group. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. [View all Reviews](https://www.capterra.com/p/10009914/Digital-Practice-Vet/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.