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Barrier-free communication between vets and their clients. We make messaging, payments and product ordering as easy as WhatsApping. We believe making it easy for clients to communicate with their vet practice saves vet professionals heaps of time and money. The only way to make it easy for clients? WhatsApp.
Provider
Digital Practice
Located In
United Kingdom
Deployment
Cloud, SaaS, Web-Based
Training
In Person, Documentation, Live Online
Support
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
Over 400 clinics are using Digital Practice to reduce their call volume, manage their product orders, collect payments and communicate with their clients.
Content Source: Digital Practice Vet
Green rating bars show the winning product based on the average rating and number of reviews.
Digital Practice Vet Reviews
Pros
We also love that we are able to keep our clients updated with photos of their pet when they are in with us for the day or longer - clients love being able to see how their pet is getting on.
Digital Practice is easy to access, it is the modern convenient way to communicate for both colleagues and clients. It has saved our practices so much time to focus on client and clinical excellence.
Cons
Initial issue with numbers being wrong, if number not in use.
Sometimes the day list can be a bit difficult because it is so busy.
"Vet DP"
Overall: We have had nothing but positive experiences with DP and the team. Any issues are quickly and smoothly resolved.
Pros: DP is easy to use, easy to set up templates for messaging and a great tool to add to the reduction in debts.
Cons: I'd like access to a few different features once available to our vet group.
"It's a no brainer"
Overall: Digital Practice is easy to access, it is the modern convenient way to communicate for both colleagues and clients. It has saved our practices so much time to focus on client and clinical excellence. It is helpfully backed up by a really helpful support team who are always on hand to help.
Pros: Patient and Client detailsPayment requests organisation of messagesAll of it!
Cons: Attachments from PMS to be added to the platform.
"It's fast, easy and clients love it."
Overall: It helps us by keeping our limited number of phone lines clear for clients who need it. Clients seem to like how easy it is using a system they know already to contact us. It's a huge time saver and we're still looking at ways to include it in other areas of business.
Pros: just that it works. We've had very few times where it's been 'down'
Cons: Flagged already but the ability to select all conversations and resolve to PMS.
"great addition to client communication"
Overall: very easy to use, helpful addition to our programmes
Pros: great resource for deaf clients, hard of hearing easy way to communicate. good for helping with payment collections
Cons: initial issue with numbers being wrong, if number not in use. since resloved
"Online booking review "
Pros: Client able to log into it and edit their client and pet details and appointments.
Cons: Not being able to integrate global payments into it. Only compatible with stripe
