# Digital Practice Vet Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Digital Practice Vet the right Veterinary solution for you? Explore 11 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/10009914/Digital-Practice-Vet/reviews --- Digital Practice Vet 4.9 (11) [View alternatives](https://www.capterra.com/p/10009914/Digital-Practice-Vet/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Digital Practice Vet Ease of use 4.8 Customer Service 5.0 ## Showing most helpful reviews Showing 1-11 of 11 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use RS Rachel S. Vet Nurse & Practice Partner Veterinary Used the software for: 1-2 years ### "Vet DP" October 2, 2023 5.0 We have had nothing but positive experiences with DP and the team. Any issues are quickly and smoothly resolved. Pros DP is easy to use, easy to set up templates for messaging and a great tool to add to the reduction in debts. Cons I'd like access to a few different features once available to our vet group. Review Source PA Paul A. Director/head vet Veterinary Used the software for: Less than 6 months ### "Why I like Digital Practice" September 22, 2023 5.0 Excellent overall experience. Very easy to implement and train the team on it and excellent support. Pros The ease of the functions.The fact that the conversations you have on Digital practice are then automatically stored on the patient file in our PMS system.The fact that the client does not have to download an additional app to use it as most clients already have Whats App.The ease of billing clients via a payment link.The cost effectiveness if the product Cons I have not identified any negatives so far. Reason for choosing Digital Practice Vet Cost effectiveness, ease of use, simplicity of design. Review Source sJ stephen J. Practice Manager Veterinary Used the software for: 1-2 years ### "It's fast, easy and clients love it." October 9, 2023 5.0 It helps us by keeping our limited number of phone lines clear for clients who need it. Clients seem to like how easy it is using a system they know already to contact us. It's a huge time saver and we're still looking at ways to include it in other areas of business. Pros just that it works. We've had very few times where it's been 'down' Cons Flagged already but the ability to select all conversations and resolve to PMS. Review Source LL Luke L. Development & Implementation Lead Veterinary Used the software for: 2+ years ### "It's a no brainer" October 16, 2023 5.0 Digital Practice is easy to access, it is the modern convenient way to communicate for both colleagues and clients. It has saved our practices so much time to focus on client and clinical excellence. It is helpfully backed up by a really helpful support team who are always on hand to help. Pros Patient and Client detailsPayment requests organisation of messagesAll of it! Cons Attachments from PMS to be added to the platform. Review Source KH Kate H. Veterinary surgeon Veterinary Used the software for: 1-2 years ### "Digital practice review" October 3, 2023 5.0 Very good. The technical support has been amazing and all our feedback has been taken on board. We use it all day every day and it has really helped to streamline our workload. Pros Ease of finding clients and sending messages. Clients do not need to download any additional apps and are familiar with it because it uses WhatsApp Cons Sometimes the day list can be a bit difficult because it is so busy. Being able to organise messages into different subfolders would help Review Source GS Gemma S. client care advisor Veterinary Used the software for: 6-12 months ### "great addition to client communication" January 25, 2024 5.0 very easy to use, helpful addition to our programmes Pros great resource for deaf clients, hard of hearing easy way to communicate. good for helping with payment collections Cons initial issue with numbers being wrong, if number not in use. since resloved Review Source MM Mark M. Director Veterinary Used the software for: 1-2 years ### "Online booking review " October 24, 2023 4.0 Pros Client able to log into it and edit their client and pet details and appointments. Cons Not being able to integrate global payments into it. Only compatible with stripe Switched from [Vetstoria](https://www.capterra.com/p/162603/Online-Booking/) online booking and messaging in one place Review Source GS Gina S. Practice Development Personal Assistant Veterinary Used the software for: 6-12 months ### "Easy to Use!" October 19, 2023 5.0 Pros It makes such a huge difference that we can now send WhatsApp messages to clients to let them know their medication is ready to collect. We also love that we are able to keep our clients updated with photos of their pet when they are in with us for the day or longer - clients love being able to see how their pet is getting on. Cons It would be great that when sending a payment request, the balance outstanding on the clients account shows so you know how much you are requesting instead of going back and forth to your PMS. Review Source DD David D. Director & Veterinary Surgeon Veterinary Used the software for: 1-2 years ### "Wouldn't be without Digital Practice now!" October 2, 2023 5.0 Pros Integration with the Practice Management System was essential. We also wanted a product that didn't require the client to download a separate App. Cons When we started the system was a little slow, but the team have worked on this and speed of loading has massively improved. Review Source AN Amanda N. Development & Implementation Lead Veterinary Used the software for: 1-2 years ### "Best Invention Ever!" October 17, 2023 5.0 Pros The title says it all, one of our colleagues who uses the platform on a daily basis has said it's transformed their way of working and clients absolutely love it! Personally, I have found it so easy to use and the team are always on hand for support, should you need it. Would recommend 100%. Cons I found the platform user friendly and so easy to navigate, there are no cons to Digital Practice, in my opinion! Review Source cN chris N. veterinary surgeon Veterinary Used the software for: 6-12 months ### "Review for digital practice" November 16, 2023 5.0 so good so far. Please with ease of use and saving the practice lots of time. Pros convenient and easy to use. Saves lots of time for all staff. Review Source Similar Products Featured