# AR Genie Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about AR Genie Software - reviews, pricing plans, popular comparisons to other Augmented Reality products and more. Source: https://www.capterra.com/p/10009955/AR-Genie --- # AR Genie Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on June 3, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) AR Genie ## What is AR Genie? AR Genie is a visual remote assistance tool powered by AI, augmented reality (AR), and the Large Langauge Model (L.L.M.). It enables experts to collaborate globally with technicians or customers and offers simplified solutions for resolving complex technical issues remotely. Our user-friendly tools make it easy to remotely address hardware problems using AR Glasses, smartphones, or tablets, eliminating the confusion and complexity associated with technical terminology. ## What is AR Genie used for? [Customer Support](https://www.capterra.com/customer-support-software/)[Remote Support](https://www.capterra.com/remote-support-software/)[Augmented Reality](https://www.capterra.com/augmented-reality-software/) Overall rating Based on 1 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for AR Genie?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://argenie.ai&name=AR Genie) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### AR Genie 5.0 (1) VS. [### VSight Remote](https://www.capterra.com/p/202824/VSight-Remote/) [4.7 (20)](https://www.capterra.com/p/202824/VSight-Remote/reviews/) Starting Price Contact vendor Starting Price $240 Other, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (1) Ease Of Use 4.5 (20) Value For Money 5.0 (1) Value For Money 4.6 (19) Customer Service 5.0 (1) Customer Service 4.8 (19) ## AR Genie alternatives Highest Rated [Maintastic](https://www.capterra.com/p/228585/Maintastic/) [4.9 (34)](https://www.capterra.com/p/228585/Maintastic/reviews/) Starting price $30.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/228585/Maintastic/) [echo3D](https://www.capterra.com/p/206459/echo3D/) [4.5 (169)](https://www.capterra.com/p/206459/echo3D/reviews/) Starting price $99.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/206459/echo3D/) [Artivive](https://www.capterra.com/p/182096/Artivive/) [3.8 (4)](https://www.capterra.com/p/182096/Artivive/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 50% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/182096/Artivive/) [Shopware](https://www.capterra.com/p/145605/Shopware/) [4.3 (26)](https://www.capterra.com/p/145605/Shopware/reviews/) Starting price $2400.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/145605/Shopware/) ## FAQs about AR Genie Overview ### What company size and specific industries is AR Genie built for? AR Genie is designed for companies in consumer electronics, manufacturing, oil and gas, heavy industries, construction, field service, and maintenance that need remote help solutions to improve operational efficiency. The description does not specify a particular company size, so it appears suitable for organizations across multiple sizes in these sectors. Features and Usability ### What are the key features of AR Genie? AR Genie offers annotations, chat and messaging, two-way audio and video, and video call recording for remote support and communication. It also includes real world backdrop, superimposed objects, troubleshooting, video support, and features for training and education. Getting Started and Support ### What training and onboarding options does AR Genie offer? AR Genie provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online options support guided instruction, webinars cover group learning sessions, documentation offers written reference material, and videos provide self-paced visual guidance. Getting Started and Support ### What customer support options does AR Genie offer? AR Genie provides email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live rep, and chat. No reviewer feedback is available about support quality, response times, or helpfulness, so the support experience cannot be described from user sentiment. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Chat/Messaging 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Communicate using direct chat or messages within the system Real World Backdrop 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Objects are always overlaid against the real world background Superimposed Objects 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Ability to overlay images, text, and 3D objects over existing reality view Two-Way Audio & Video 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Presenter can see and hear participants and vice versa Video Call Recording 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Record and playback video calls Video Support 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Supports various video file formats AR Genie 9 features Highlight content and/or make notations about parts of content Communicate using direct chat or messages within the system Used for training or educational purposes Objects are always overlaid against the real world background Ability to overlay images, text, and 3D objects over existing reality view Take actions to troubleshoot issues for networks, devices, etc. Presenter can see and hear participants and vice versa Record and playback video calls Supports various video file formats Get Advice We can help you find the software with the features you need. Features 5.0 (1) 5.0 Based on 1 reviews ## Pricing Value for money 5.0 (1) ### Starting price Free trial available Value for money 5.0 (1) 5.0 Based on 1 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (1) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (1) 5.0 Based on 1 reviews ## User reviews Overall rating 5.0 Based on 1 reviews Filter by rating 5(1) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent AS Abhishek S. Co-founder Automotive ### "Serve your customers anytime, anywhere" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 20, 2023 As a result of integrating this technology, our company was able to significantly increase maintenance productivity while maintaining our commitment to ensuring client happiness. Pros Our organization offers a wide range of auto repair services. We recently expanded our solutions by incorporating remote support using AR Genie. Customers can have their cars remotely monitored during a breakdown using AR Genie remote assistance. All customers need to do is connect to an encrypted video session from their mobile phone or tablet and follow the instructions provided by our technician, who will guide the customer via 3D annotation on live video and can also share photos, videos, and PDFs in real time. Customers can now conveniently repair their automobiles on the go with this unique solution, removing the need to wait for field technicians to arrive. Cons Though till now it has worked great for us and we did not find any issues, the tool is constantly getting better. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.