# HiperMe! Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about HiperMe! Software - reviews, pricing plans, popular comparisons to other Unified Communications products and more.

Source: https://www.capterra.com/p/10010068/HiperMe

---

# 

 HiperMe! Software Review 2026: Features, Reviews, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

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[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

HiperMe!

## What is HiperMe!?

HiperMe is an industry-leading unified communications and contact center platform. This comprehensive solution allows you to centralize and manage all your communications, whether with clients or within your organization. With HiperMe, you can integrate calls, text messages, emails, and chats into a single interface, facilitating collaboration and improving efficiency.

## What is HiperMe! used for?

[Call Center](https://www.capterra.com/call-center-software/)[Call Recording](https://www.capterra.com/call-recording-software/)[VoIP](https://www.capterra.com/voip-software/)

Top alternative

Featured

Overall rating

Based on 10 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Contact vendor  
for pricing

Free trial  
available

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

-   Cloud PBX / 2025

Do you work for HiperMe!?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.hiperpbx.com/&name=HiperMe!)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### HiperMe!

4.8 (10)

VS.

[4.2 (990)](https://www.capterra.com/p/113540/Bitrix24/reviews/)

Starting Price

Contact vendor

Starting Price

$69

Flat Rate, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.7 (10)

Ease Of Use

4.0 (958)

Value For Money

4.7 (10)

Value For Money

4.2 (781)

Customer Service

4.8 (9)

Customer Service

4.0 (753)

## HiperMe! alternatives

[4.4 (465)](https://www.capterra.com/p/158704/3CX/reviews/)

Starting price

$350.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

88%

of reviewers

rated it above 4 stars

[4.1 (224)](https://www.capterra.com/p/157853/JustCall/reviews/)

Starting price

$29.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

80%

of reviewers

rated it above 4 stars

[4.2 (459)](https://www.capterra.com/p/184709/Aircall/reviews/)

Starting price

$40.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

83%

of reviewers

rated it above 4 stars

Highest Rated

[4.4 (502)](https://www.capterra.com/p/180158/Twilio-Communications-Platform/reviews/)

Starting price

$0.01

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

88%

of reviewers

rated it above 4 stars

[View all alternatives](https://www.capterra.com/p/10010068/HiperMe/alternatives/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Call Routing

4.7 (7)

71.43% of 7 reviewers that rated this feature as important or highly important

Sends voice calls to a specific queue based on predetermined criteria

Call Recording

5.0 (5)

80.00% of 5 reviewers that rated this feature as important or highly important

Record the audio of phone conversations for quality assurance purposes

Caller ID

5.0 (4)

50.00% of 4 reviewers that rated this feature as important or highly important

Identify the number and contact information of a caller before answering the phone

Call Monitoring

4.8 (4)

50.00% of 4 reviewers that rated this feature as important or highly important

Listen to live phone conversations for the purpose of training and assessing agent performance

Automatic Call Distribution

4.7 (3)

66.67% of 3 reviewers that rated this feature as important or highly important

Distribute/route/connect calls

Call Center Management

4.7 (3)

66.67% of 3 reviewers that rated this feature as important or highly important

Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc.

HiperMe! 97 features

Define levels of authorization for access to specific files or systems

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Track and document all activities across devices, networks, and other systems

Agents can view and manage all customer requests and interactions.

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Screen and filter calls that get sent to voicemail inboxes/answering machines

Application programming interface that allows for integration with other systems/databases

Audio/Video Conferencing

System that automatically dials calls

A voice menu system or virtual receptionist that transfers callers to an extension without going through a telephone operator.

Automatic reply functionality for incoming messages

Distribute/route/connect calls

Dials outbound calls automatically

Helps automate and manage information, tasks, and procedures by establishing routines and patterns associated with processes

Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc.

Facilitate virtual conferences that connect multiple people remotely

Manage and track all past and future calls.

Listen to live phone conversations for the purpose of training and assessing agent performance

Place callers on hold sorted in line based on the order of the incoming calls until the next available agent can pick up the call

Record the audio of phone conversations for quality assurance purposes

Track and report on all incoming and outgoing calls

Sends voice calls to a specific queue based on predetermined criteria

Schedule date and time for callbacks/follow-up calls or reminders

Provide agents with a typical response for common call subject matter

Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number

Transfers live calls to other agents

Schedules callback times

Identify the number and contact information of a caller before answering the phone

Create a collection of marketing actions to complete specific goals and plan and analyze campaign results

Communicate using direct chat or messages within the system

AI-based platform which conducts a conversation via auditory or textual methods

Provides a channel for team members to share media files, communicate, and work together

Manage and track all internal and external communication conducted via calls, email, text, or chat

Computer-telephony integration is the use of computers to manage telephone calls

Centralized database of stakeholders and their contact information such as names, address, phone number etc.

Manage, organize, and store contact information

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

Initiate interactions with customers by proactively starting conversations or providing informational content

Alter the layout and content of reports

Assembly of graphs and charts for visualizing and tracking statistics/metrics

Import and export data to and from software applications

Public or private sharing of digital files such as documents, audio/video, images, and more

Move files across different systems or networks

For Cloud-based phone system that sends and receives calls via the internet.

Used as a promotional or demonstration tool in sales and marketing presentations

Group messaging lets multiple people carry on a group conversation

Track and monitor incoming call statistics

Identify which applications need to exchange data and enable these data connections

Track interaction history by documenting conversations for contacts

Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response

Store information about leads or contacts and track, manage and nurture them throughout the sales process

Ability to chat online in real time

Agents choose who to call and when

Access software remotely via mobile devices

Observe and track the demand, usage, progress or quality of a system, product, or user

Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.

Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels

Manage and support multiple languages

Two-way actions and communication between multiple users in real time

A call center that primarily makes calls, typically sales focused

Telephone system that allows users to connect internally as well as place and receive external phone calls

Organize and manage the accomplishments and development of employees or performance of applications or systems

A set of indicators that tracks the performance of networks, applications, systems, teams, etc.

Adjust communications based on previous interactions or personal preferences

System automatically dials the next number on the contact list after the previous call ends

System calls multiple numbers at once and connects the agent to the first number that answers

System provides callee information to agent prior to the call to help determine whether or not to make the call

Type of outbound calling system that automatically dials a list of phone numbers and connects agents with answered calls

Analyze and gain insights into data in real-time

Receive data and information in real time

Active monitoring of systems, applications, or networks

Notifications that are delivered to users as soon as an event occurs

Active reporting of data and metrics

Receive system updates as soon as any changes are made

Record live video calls to play later

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

View and track pertinent metrics to find patterns and gain insights from data

Set & manage permission levels based on user roles and restrict access to only authorized individuals

Automatically record calls at predetermined times

Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral

Allow users to access multiple services after entering their login credentials once

Send promotional campaigns or transactional messages via text messages

Send messages via SMS

Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc.

Train your system to interpret and transcribe voice messages

Create, manage and track all task activities and progression

Turns text into natural sounding speech

Set up connections to third-party platforms to improve business processes

Review data from past periods to reveal recurring tendencies and predict future performance

Manage calls that were missed or not attended

Consolidate and integrate communication tools as one platform or entity to enhance business communication and collaboration

Connect with meeting participants remotely over video

Voice messages are stored online and accessible via a visual interface

Computer-based system that allows users to send and receive voice messages

Place/receive calls through voice over IP connection

Create, design and manage workflows for repetitive tasks

A set of processes to optimize the productivity of its employees

Get Advice

We can help you find the software with the features you need.

Features

4.8 (10)

4.8

Based on 10 reviews

## Pricing

Value for money

4.7 (10)

### Starting price

Contact vendor  
for pricing

Free trial  
available

Value for money

4.7 (10)

4.7

Based on 10 reviews

## Integrations

[

WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[

monday.com](https://www.capterra.com/p/147657/monday-com/)[

SugarCRM](https://www.capterra.com/p/231638/SugarCRM/)[

Cloud Whatsapp](https://www.capterra.com/p/230590/Cloud-Whatsapp/)[

Whatsapp CRM](https://www.capterra.com/p/10011447/Whatsapp-CRM/)[

Zoho DataPrep](https://www.capterra.com/p/236580/Zoho-DataPrep/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.8 (9)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.8 (9)

4.8

Based on 9 reviews

## User reviews

Overall rating

4.8

Based on 10 reviews

Filter by rating

5(8)

4(2)

3(0)

2(0)

1(0)

Mentioned topic

Sorted by most recent

AU

Anonymous User

Customer Success Specialist

Investment Banking

### "Un cambio para mejor"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

September 18, 2024

Con HiperMe! el día a día cambió un montón. Pasar a un contact center multicanal nos simplificó la vida, ahora tenemos todos los canales de atención en una sola plataforma y eso hizo la diferencia. Los agentes pueden atender llamadas y chats al mismo tiempo sin volverse locos, y todo fluye mucho mejor. Fue un cambio grande para nosotros, pero resultó ser la mejor decisión. Todo funciona como tiene que ser y ahora tenemos una atención al cliente mucho más ágil.

Pros

La verdad, el servicio anda bárbaro. Desde el principio no tuvimos drama con nada. La integración con WhatsApp fue un golazo, la hicimos sin complicaciones y quedó todo funcionando al toque. Además, cada vez que necesitamos algo, el soporte responde rápido y con soluciones que realmente sirven. Se nota que saben lo que hacen, y eso siempre se agradece.

Cons

Por ahora no tuvimos grandes problemas.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

LC

Luciana C.

Supervisor

Telecommunications

### "Muy buena experiencia con la plataforma de supervisor "

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

September 4, 2024

Mi experiencia fue muy buena y la implementación fue rápida. El equipo de preventa realmente nos ayudó mucho a poder llegar a una solución que se amolde a las necesidades que teníamos. La plataforma funciona muy bien, hasta el momento no tuvimos inconvenientes.

Pros

La plataforma tiene una gran variedad de métricas para medir el desempeño de los agentes y poder supervisar la atención en los distintos canales que tenemos en la empresa.

Cons

En un principio costó que nos integremos con nuestro CRM que es un desarrollo propio, pero después pudimos resolverlo.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

PL

Pablo L.

Ceo

Information Technology and Services

### "buen producto y servicio "

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

June 26, 2024

Si bien no manejo yo. Lo tenemos hace tiempo funcionando sin mayores sobresaltos.

Pros

Pudimos hacer lo que necesitábamos, en varios casos recurrimos al apoyo del soporte que nos dio respuestas correctas a nuestras necesidades.

Cons

Nos gusta en general, es importante contar con buena conexión a internet.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

FG

Facundo G.

Responsable Sistemas

Apparel & Fashion

### "Opinión del producto"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

10/10

May 27, 2024

Por el momento en etapa de prueba, hasta ahora satisfactoria.

Pros

La practicidad de uso del sistema e implementación.

Cons

Cuando el equipo pasa a stand by, hay que volver a iniciarlo y/o loguearse.

Switched from

[Zoiper](https://www.capterra.com/p/158719/ZoiPer/)

Funcionalidad y costo de licenciamiento.

Reasons for choosing HiperMe!

Recomendación del proveedor de la central Ip.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

GB

gisela b.

Directora de Sistemas

Public Policy

### "Excelente relación Costo-Beneficio "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

May 14, 2024

En mi experiencia permitió la unión entre teléfonos ip físicos y virtuales, siendo transparente para la persona que llama si se esta respondiendo desde el teléfono o una computadora. Por otro lado, permitió que todas las oficinas tuvieran internos ya que se encuentran en diferentes ubicaciones.

Pros

La implementación fue rápida. Es fácil de acceder. Tiene una interfaz sencilla. Costo accesible

Cons

Cuando hay chats la pestaña no parpadea o no hace algún sonido para identificar que te están contactando

Switched from

[WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)

Para tener un único medio de comunicación oficial y que no se utilicen los teléfonos personales

Alternatives considered

[Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)

Reasons for choosing HiperMe!

Por los costos y por su sencilla utilización.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AN

Alfredo N.

Owner

Telecommunications

### "Excelente Herramienta Colaborativa"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

May 13, 2024

Pros

Lo facil que es conetcarte, estable. No hay que instalar nada, solo abrir el explorador chrome y loguearse.

Cons

Por el momento nada. Es estable, cumple con lo prometido.

Switched from

[net2phone](https://www.capterra.com/p/170370/Hosted-PBX/)

[Anura](https://www.capterra.com/p/203045/Anura/)

En primer lugar por la diferencia en las prestaciones, y el servicio post-Venta. Gran departamente de soporte y de desarrollo para integraciones

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

GG

Gaston G.

Jefe de Soporte Tecnico

Higher Education

### "Excelente Servicio"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

May 13, 2024

excelente servicio y tiene una estabilidad y fiabilidad muy alta

Pros

la calidad, estabilidad y precio son los mejores atributos

Switched from

[Cisco Jabber](https://www.capterra.com/p/212050/Cisco-Jabber/)

por precio y usabilidad. El costo de las licencias

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

FS

federico s.

Account Manager IT

Information Services

### "Iniciativa"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

10/10

May 13, 2024

Pros

Permite diversas integraciones con diferentes plataformas. La comunicación con el área de IT y comercial te permiten plantear mejoras a la herramienta para la utilización día a día y en caso de tener algún inconveniente resolverlo real-time. En cuanto al diseño de la herramienta es intuitivo y ágil.

Cons

En un inicio la estandarizacion de reportes, fue un inconveniente pero con el tiempo se fueron adaptando al mercado.

Switched from

[Cisco AnyConnect](https://www.capterra.com/p/169495/VPN-and-Endpoint-Security-Clients/)

[Anura](https://www.capterra.com/p/203045/Anura/)

Precio - Beneficio y accesibilidad de la herramienta.

Reasons for choosing HiperMe!

La propuesta comercial y flexibilidad de la empresa.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

GA

gustavo a.

Responsable de Tecnologia

Telecommunications

### "El producto funciona increiblemente bien"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

May 10, 2024

el producto funciona perfecto, recibimos actualizaciones y el soporte es barbaro

Pros

El soporte tecnico es fantastico y agil. Trabajamos con HiperMe hace años y no tenemos problemas.

Cons

no tengo ninguna observacion. el producto se adapta perfecto a la necesidad del organismo

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AR

Ariel R.

CEO

Information Technology and Services

### "Maximizando la Productividad: Una Mirada Detallada a HiperMe.com"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

0.0

0.0

Likelihood to Recommend

10/10

May 9, 2024

¡Usar HiperMe ha sido un cambio total para mejor! Lo que más me ha flipado es lo fácil que se ha vuelto cambiar de un dispositivo a otro sin perder el ritmo. Ya sea que esté en mi móvil o saltando a la laptop, la transición es súper fluida. Y ni hablar de conectar con el equipo; es como que todos estamos en la misma onda al instante. Antes perdía un montón de tiempo solo tratando de sincronizarme con los demás, pero ahora, en un abrir y cerrar de ojos, estamos todos en la misma página. ¡Un verdadero alivio!

Pros

HiperMe se destaca como una plataforma omnicanal en la nube eficiente para la gestión de comunicaciones corporativas, ofreciendo múltiples ventajas. Primero, integra comunicaciones unificadas en un solo lugar, permitiendo a los usuarios manejar voz, chat y video sin necesidad de infraestructura adicional. Segundo, su gestión omnicanal del centro de contacto proporciona un panel único para controlar diversas formas de comunicación como llamadas, emails y mensajes instantáneos, facilitando una respuesta rápida y eficaz desde una sola interfaz. Por último, la plataforma en la nube no solo ofrece implementación inmediata y escalabilidad según las necesidades del negocio, sino que también reduce significativamente los costos al eliminar la necesidad de infraestructura física, a la vez que mejora la experiencia del cliente y la eficiencia operativa.

Cons

Sinceramente, me resulta difícil señalar algo que no me haya gustado de HiperMe!, ya que todas sus características y funcionalidades han superado mis expectativas. La plataforma es robusta y ha cubierto todas las necesidades de comunicación de nuestra empresa de manera efectiva. Si tuviera que mencionar algún aspecto, diría que aún estoy explorando todas las posibilidades que ofrece, y cada nueva función que descubro me parece aún más útil.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

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