--- title: "HiperMe! Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about HiperMe! Software - reviews, pricing plans, popular comparisons to other Unified Communications products and more." source_url: "https://www.capterra.com/p/10010068/HiperMe/" page_type: "product" language: "en" --- # HiperMe! Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 17, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) HiperMe! ## What is HiperMe!? HiperMe! is a comprehensive Customer Experience ecosystem designed to transform how businesses interact with their customers. Most companies struggle with fragmented operations, using disconnected systems for voice, WhatsApp, and automation. HiperMe solves this by unifying your entire communication strategy. By integrating an Omnichannel Contact Center, Cloud Telephony, and advanced Conversational AI into one seamless operation, we empower teams to manage all interactions from a single screen. Our Expert AI Agents go beyond generic chatbots—they are deeply integrated with your CRM and business rules to resolve complex queries 24/7. Trusted by large enterprises across Latin America and backed by ISO 9001:2015 certification, HiperMe doesn't just provide software; we partner with our clients to design tailored solutions that drive real operational efficiency. ## What is HiperMe! used for? [Call Center](https://www.capterra.com/call-center-software/)[VoIP](https://www.capterra.com/voip-software/)[Telephony](https://www.capterra.com/telephony-software/) Top alternative Featured Overall rating Based on 10 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... - Cloud PBX / 2025 Do you work for HiperMe!?[Manage this product listing](https://www.g2.com/products/hiperme/claim_requests/new?auto=true) ## HiperMe! Overview Updated September 2026 AI summary HiperMe! offers unified communications and telephony tools designed for businesses of all sizes, supporting cloud and web-based deployment across multiple operating systems. It enables teams to manage calls, messaging, video conferencing, and collaboration through features like call routing, file sharing, and multi-channel communication, with options for advanced call center management, customizable reporting, and secure access controls. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### HiperMe! 4.8 (10) VS. [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price Contact vendor Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (10) Ease Of Use 4.6 (269) Value For Money 4.7 (10) Value For Money 4.6 (225) Customer Service 4.8 (9) Customer Service 4.7 (233) ## HiperMe! alternatives [Genesys Cloud CX](https://www.capterra.com/p/179417/Genesys-Cloud/) [4.3 (269)](https://www.capterra.com/p/179417/Genesys-Cloud/reviews/) Starting price $75.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/179417/Genesys-Cloud/) Highest Rated [Squaretalk](https://www.capterra.com/p/219046/Squaretalk-Matrix/) [4.8 (120)](https://www.capterra.com/p/219046/Squaretalk-Matrix/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/219046/Squaretalk-Matrix/) [JustCall](https://www.capterra.com/p/157853/JustCall/) [4.1 (225)](https://www.capterra.com/p/157853/JustCall/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 80% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/157853/JustCall/) [Bitrix24](https://www.capterra.com/p/113540/Bitrix24/) [4.2 (1,005)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/113540/Bitrix24/) ## FAQs about HiperMe! Overview ### Which roles and teams benefit most from HiperMe!? HiperMe! benefits IT leaders, support teams, account managers, customer success staff, and business owners who need tighter control over service delivery. Technical managers use it to oversee systems, support, and technology operations, while client-facing teams track requests, improve responsiveness, and maintain smoother customer relationships and internal coordination. Answer based on 10 reviews Overview ### What company size and industries is HiperMe! built for? HiperMe! is built for small businesses first, with 60% of reviewers from small companies, while also serving midsize businesses at 40%. It supports both small businesses and large enterprises in communication, customer relationship, and productivity work, with strongest reviewer representation in Telecommunications at 30%, Information Technology and Services at 20%, and Apparel & Fashion at 10%. Answer based on 10 reviews Features and Usability ### What are the key features of HiperMe!? HiperMe! includes AI, CRM, and call center management, plus communication tools such as VoIP, audio/video conferencing, live chat, and SMS messaging. It also offers auto-dialer options, call routing, call recording, IVR, reporting and analytics, workflow management, and role-based permissions for contact handling and support operations. Integrations ### Which third-party tools and platforms does HiperMe! integrate with? HiperMe! integrates with HubSpot CRM and Pilot, and its catalog also lists Cloud Whatsapp, WhatsApp, Whatsapp CRM, Odoo, Plane, SugarCRM, Zoho DataPrep, and monday.com AI Work Platform. These connections cover CRM, messaging, data preparation, and work management tools. Answer based on 1 reviews Getting Started and Support ### What training and onboarding options does HiperMe! offer? HiperMe! provides live online sessions, webinars, documentation, and videos to help teams get started. Live online sessions and webinars support guided instruction, while documentation offers written reference material and videos provide visual walkthroughs for self-paced learning and review. Getting Started and Support ### What customer support options does HiperMe! offer? HiperMe! provides Email/Help Desk, Phone Support, and 24/7 Live Rep. Support is centered on direct contact channels, giving users multiple ways to reach assistance when needed. No reviewer feedback on support quality is available, so no claims can be made about response times or helpfulness. ## Features AI summary Based on 1,147 Unified Communications reviews Capterra data shows that buyers of Unified Communications software rank the following features as their top priorities: - **Mobile Access** (**66%** of reviewers rated this feature as critical) - **Alerts/Notifications** (**66%**) - **Screen Sharing** (**69%**) HiperMe! includes **Mobile Access** and **Alerts/Notifications**, giving teams flexible communication on the go and timely updates that keep conversations and tasks moving. However, it does not include **Screen Sharing**. Instead, it offers other highly rated features such as **Access Controls/Permissions** (**65%**), **Chat/Messaging** (**61%**), and **File Sharing** (**58%**), helping businesses manage user access, support quick team communication, and share documents more easily from one system. Mobile Access 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Alerts/Notifications 4.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Access Controls/Permissions 4.5 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Define levels of authorization for access to specific files or systems Chat/Messaging 5.0 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Communicate using direct chat or messages within the system File Sharing 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Public or private sharing of digital files such as documents, audio/video, images, and more Call Routing 4.7 (7) 71.43% of 7 reviewers that rated this feature as important or highly important Sends voice calls to a specific queue based on predetermined criteria HiperMe! 126 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Agent Interface: Agents can view and manage all customer requests and interactions. - AI: Uses AI algorithms and models to predict future cash flow trends and outcomes, based on historical data and patterns - AI Text Generation: Allows users to generate text based on a text prompt. - AI Text-to-Speech: Simulates human-like speech from text inputs. - AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Analytics: Tools for the systematic analysis of various types of data or statistics - Answering Machine Detection: Screen and filter calls that get sent to voicemail inboxes/answering machines - API: Application programming interface that allows for integration with other systems/databases - Audio/Video Conferencing: Audio/Video Conferencing - Auto-Dialer: System that automatically dials calls - Automated Attendant: A voice menu system or virtual receptionist that transfers callers to an extension without going through a telephone operator. - Automated Responses: Automatic reply functionality for incoming messages - Automated Routing: Tickets are automatically assigned to specific agents based on predefined rules - Automatic Call Distribution: Distribute/route/connect calls - Automatic Outbound Dialer: Dials outbound calls automatically - Business Process Automation: Helps automate and manage information, tasks, and procedures by establishing routines and patterns associated with processes - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Call Conferencing: Facilitate virtual conferences that connect multiple people remotely - Call List Management: Manage and track all past and future calls. - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Queues: Place callers on hold sorted in line based on the order of the incoming calls until the next available agent can pick up the call - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Reporting: Track and report on all incoming and outgoing calls - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Call Scheduling: Schedule date and time for callbacks/follow-up calls or reminders - Call Scripting: Provide agents with a typical response for common call subject matter - Call Tracking: Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number - Call Transfer: Transfers live calls to other agents - Callback Scheduling: Schedules callback times - Caller ID: Identify the number and contact information of a caller before answering the phone - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Chat/Messaging: Communicate using direct chat or messages within the system - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Collection of information: Can collect and store information from interlocators, such as email, phone number, etc. - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Computer Telephony Integration: Computer-telephony integration is the use of computers to manage telephone calls - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Engagement: Initiate interactions with customers by proactively starting conversations or providing informational content - Customer History: Access previous interactions or concerns to maintain customer relationships - Customer Support: Provide online support for your customers through live chat or help desk functionality - Customer Surveys: Tool to send questionnaires to customers to gauge feedback - Customizable Reports: Alter the layout and content of reports - Customization: Create labels for products that contain required information such as colors, sizes, dates, etc. - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Dashboards: An easy to read, often single page, real-time user interface, showing a graphical presentation of the current status and historical trends of an organization's Key Performance Indicators (KPIs) to enable instantaneous and informed decisions to be made at a glance. - Data Import/Export: Import and export data to and from software applications - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - File Transfer: Move files across different systems or networks - For Cloud Phone Systems: For Cloud-based phone system that sends and receives calls via the internet. - For Sales/Marketing: Used as a promotional or demonstration tool in sales and marketing presentations - Generative AI: Use AI to generate content in the form of text, images, videos, etc. - Group Messaging: Group messaging lets multiple people carry on a group conversation - Inbound Reporting: Track and monitor incoming call statistics - Integrations: Ability for the product to integrate with software to view and utilize contact and account buyer intent data (i.e. CRM software, marketing automation software, account- based marketing software, etc.) - Integrations Management: Identify which applications need to exchange data and enable these data connections - Intent Recognition: Helps understand a user's intentions/actions - Interaction Tracking: Track interaction history by documenting conversations for contacts - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Language Detection: Identify different languages - Lead Capture: Automatically identify and save contact information of potential customers - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - Live Chat: Ability to chat online in real time - Manual Dialer: Agents choose who to call and when - Menu bars: Can provide interlocators with menus, through which they can choose a relevant response. - Mobile Access: Access software remotely via mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Language: Manage and support multiple languages - Multi-User Collaboration: Two-way actions and communication between multiple users in real time - Natural Language Processing: Process and analyze human language in text or audio form - Outbound Call Center: A call center that primarily makes calls, typically sales focused - PBX: Telephone system that allows users to connect internally as well as place and receive external phone calls - Performance Management: Organize and manage the accomplishments and development of employees or performance of applications or systems - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Personalization: Adjust communications based on previous interactions or personal preferences - Power Dialer: System automatically dials the next number on the contact list after the previous call ends - Predictive Dialer: System calls multiple numbers at once and connects the agent to the first number that answers - Preview Dialer: System provides callee information to agent prior to the call to help determine whether or not to make the call - Proactive Chat: Copy on the page or chat window encouraging the user to engage with the chat option - Progressive Dialer: Type of outbound calling system that automatically dials a list of phone numbers and connects agents with answered calls - Quality Management: Focuses on improving processes by collecting data and spotting bottlenecks or other challenges. - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Real-Time Updates: Receive system updates as soon as any changes are made - Recording: Record live video calls to play later - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Role-based access: Allows for varying access to chatbot and admin settings, depending on user, their role, etc. - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Route To Human: Has tools (e.g. dashboards and reports) to better understand conversations Intelligent Virtual Assistants have had. - Scheduled Recording: Automatically record calls at predetermined times - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - Single Sign On: Allow users to access multiple services after entering their login credentials once - SMS Marketing: Send promotional campaigns or transactional messages via text messages - SMS Messaging: Send messages via SMS - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Speech Analytics: Provides some level of analytics based on keywords and vocal tones. - Speech Recognition: Train your system to interpret and transcribe voice messages - Support Ticket Management: Allow customers/users to submit support queries and service requests - Task Management: Create, manage and track all task activities and progression - Text to Speech: Turns text into natural sounding speech - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Transcripts/Chat History: View messages sent by both parties during the chat conversation - Transfers/Routing: Transfer queries and organize messages between agents - Trend Analysis: Review data from past periods to reveal recurring tendencies and predict future performance - Unattended Call Management: Manage calls that were missed or not attended - Unified Communications: Consolidate and integrate communication tools as one platform or entity to enhance business communication and collaboration - Video Conferencing: Connect with meeting participants remotely over video - Virtual Voicemail: Voice messages are stored online and accessible via a visual interface - Voice: Make and receive calls directly in the application. Track and record calls for analysis. - Voice Mail: Computer-based system that allows users to send and receive voice messages - VoIP Connection: Place/receive calls through voice over IP connection - Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows - Workflow Management: Create, design and manage workflows for repetitive tasks - Workforce Management: A set of processes to optimize the productivity of its employees --- Get Advice We can help you find the software with the features you need. Features 4.8 (10) 4.8 Based on 10 reviews ## Pricing Value for money 4.7 (10) ### Starting price Free trial available Value for money 4.7 (10) 4.7 Based on 10 reviews ## Integrations [ WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[ monday.com AI Work Platform](https://www.capterra.com/p/147657/monday-com/)[ Instagram](https://www.capterra.com/p/210721/Instagram/)[ monday CRM](https://www.capterra.com/p/245800/Monday-CRM/)[ Cloud Whatsapp](https://www.capterra.com/p/230590/Cloud-Whatsapp/)[ Whatsapp CRM](https://www.capterra.com/p/10011447/Whatsapp-CRM/)[ Zoho DataPrep](https://www.capterra.com/p/236580/Zoho-DataPrep/)[ Pilot](https://www.capterra.com/p/10014670/Pilot/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (9) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (9) 4.8 Based on 9 reviews ## User reviews Overall rating 4.8 Based on 10 reviews Filter by rating 5(8) 4(2) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent AN Anonymous User Customer Success Specialist Investment Banking ### "Un cambio para mejor" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 18, 2024 Con HiperMe! el día a día cambió un montón. Pasar a un contact center multicanal nos simplificó la vida, ahora tenemos todos los canales de atención en una sola plataforma y eso hizo la diferencia. Los agentes pueden atender llamadas y chats al mismo tiempo sin volverse locos, y todo fluye mucho mejor. Fue un cambio grande para nosotros, pero resultó ser la mejor decisión. Todo funciona como tiene que ser y ahora tenemos una atención al cliente mucho más ágil. Pros La verdad, el servicio anda bárbaro. Desde el principio no tuvimos drama con nada. La integración con WhatsApp fue un golazo, la hicimos sin complicaciones y quedó todo funcionando al toque. Además, cada vez que necesitamos algo, el soporte responde rápido y con soluciones que realmente sirven. Se nota que saben lo que hacen, y eso siempre se agradece. Cons Por ahora no tuvimos grandes problemas. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. LC Luciana C. Supervisor Telecommunications ### "Muy buena experiencia con la plataforma de supervisor " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 4, 2024 Mi experiencia fue muy buena y la implementación fue rápida. El equipo de preventa realmente nos ayudó mucho a poder llegar a una solución que se amolde a las necesidades que teníamos. La plataforma funciona muy bien, hasta el momento no tuvimos inconvenientes. Pros La plataforma tiene una gran variedad de métricas para medir el desempeño de los agentes y poder supervisar la atención en los distintos canales que tenemos en la empresa. Cons En un principio costó que nos integremos con nuestro CRM que es un desarrollo propio, pero después pudimos resolverlo. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. PL Pablo L. Ceo Information Technology and Services ### "buen producto y servicio " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 26, 2024 Si bien no manejo yo. Lo tenemos hace tiempo funcionando sin mayores sobresaltos. Pros Pudimos hacer lo que necesitábamos, en varios casos recurrimos al apoyo del soporte que nos dio respuestas correctas a nuestras necesidades. Cons Nos gusta en general, es importante contar con buena conexión a internet. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. FG Facundo G. Responsable Sistemas Apparel & Fashion ### "Opinión del producto" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 May 27, 2024 Por el momento en etapa de prueba, hasta ahora satisfactoria. Pros La practicidad de uso del sistema e implementación. Cons Cuando el equipo pasa a stand by, hay que volver a iniciarlo y/o loguearse. Switched from [Zoiper](https://www.capterra.com/p/158719/ZoiPer/) Funcionalidad y costo de licenciamiento. Reasons for choosing HiperMe! Recomendación del proveedor de la central Ip. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. GB gisela B. Directora de Sistemas Public Policy ### "Excelente relación Costo-Beneficio " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 May 14, 2024 En mi experiencia permitió la unión entre teléfonos ip físicos y virtuales, siendo transparente para la persona que llama si se esta respondiendo desde el teléfono o una computadora. Por otro lado, permitió que todas las oficinas tuvieran internos ya que se encuentran en diferentes ubicaciones. Pros La implementación fue rápida. Es fácil de acceder. Tiene una interfaz sencilla. Costo accesible Cons Cuando hay chats la pestaña no parpadea o no hace algún sonido para identificar que te están contactando Switched from [WhatsApp](https://www.capterra.com/p/180345/WhatsApp/) Para tener un único medio de comunicación oficial y que no se utilicen los teléfonos personales Alternatives considered [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) Reasons for choosing HiperMe! Por los costos y por su sencilla utilización. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AN Alfredo N. Owner Telecommunications ### "Excelente Herramienta Colaborativa" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 13, 2024 Pros Lo facil que es conetcarte, estable. No hay que instalar nada, solo abrir el explorador chrome y loguearse. Cons Por el momento nada. Es estable, cumple con lo prometido. Switched from [net2phone](https://www.capterra.com/p/170370/Hosted-PBX/) [Anura](https://www.capterra.com/p/203045/Anura/) En primer lugar por la diferencia en las prestaciones, y el servicio post-Venta. Gran departamente de soporte y de desarrollo para integraciones Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. GG Gaston G. Jefe de Soporte Tecnico Higher Education ### "Excelente Servicio" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 13, 2024 excelente servicio y tiene una estabilidad y fiabilidad muy alta Pros la calidad, estabilidad y precio son los mejores atributos Switched from [Cisco Jabber](https://www.capterra.com/p/212050/Cisco-Jabber/) por precio y usabilidad. El costo de las licencias Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. FS federico S. Account Manager IT Information Services ### "Iniciativa" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 May 13, 2024 Pros Permite diversas integraciones con diferentes plataformas. La comunicación con el área de IT y comercial te permiten plantear mejoras a la herramienta para la utilización día a día y en caso de tener algún inconveniente resolverlo real-time. En cuanto al diseño de la herramienta es intuitivo y ágil. Cons En un inicio la estandarizacion de reportes, fue un inconveniente pero con el tiempo se fueron adaptando al mercado. Switched from [Cisco AnyConnect](https://www.capterra.com/p/169495/VPN-and-Endpoint-Security-Clients/) [Anura](https://www.capterra.com/p/203045/Anura/) Precio - Beneficio y accesibilidad de la herramienta. Reasons for choosing HiperMe! La propuesta comercial y flexibilidad de la empresa. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. GA gustavo A. Responsable de Tecnologia Telecommunications ### "El producto funciona increiblemente bien" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 10, 2024 el producto funciona perfecto, recibimos actualizaciones y el soporte es barbaro Pros El soporte tecnico es fantastico y agil. Trabajamos con HiperMe hace años y no tenemos problemas. Cons no tengo ninguna observacion. el producto se adapta perfecto a la necesidad del organismo Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AR Ariel R. CEO Information Technology and Services ### "Maximizando la Productividad: Una Mirada Detallada a HiperMe.com" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 May 9, 2024 ¡Usar HiperMe ha sido un cambio total para mejor! Lo que más me ha flipado es lo fácil que se ha vuelto cambiar de un dispositivo a otro sin perder el ritmo. Ya sea que esté en mi móvil o saltando a la laptop, la transición es súper fluida. Y ni hablar de conectar con el equipo; es como que todos estamos en la misma onda al instante. Antes perdía un montón de tiempo solo tratando de sincronizarme con los demás, pero ahora, en un abrir y cerrar de ojos, estamos todos en la misma página. ¡Un verdadero alivio! Pros HiperMe se destaca como una plataforma omnicanal en la nube eficiente para la gestión de comunicaciones corporativas, ofreciendo múltiples ventajas. Primero, integra comunicaciones unificadas en un solo lugar, permitiendo a los usuarios manejar voz, chat y video sin necesidad de infraestructura adicional. Segundo, su gestión omnicanal del centro de contacto proporciona un panel único para controlar diversas formas de comunicación como llamadas, emails y mensajes instantáneos, facilitando una respuesta rápida y eficaz desde una sola interfaz. Por último, la plataforma en la nube no solo ofrece implementación inmediata y escalabilidad según las necesidades del negocio, sino que también reduce significativamente los costos al eliminar la necesidad de infraestructura física, a la vez que mejora la experiencia del cliente y la eficiencia operativa. Cons Sinceramente, me resulta difícil señalar algo que no me haya gustado de HiperMe!, ya que todas sus características y funcionalidades han superado mis expectativas. La plataforma es robusta y ha cubierto todas las necesidades de comunicación de nuestra empresa de manera efectiva. Si tuviera que mencionar algún aspecto, diría que aún estoy explorando todas las posibilidades que ofrece, y cada nueva función que descubro me parece aún más útil. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.