# AutoManager Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is AutoManager the right Auto Dealer solution for you? Explore 238 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/10010509/DeskManager/reviews

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AutoManager

4.9 (238)

[View alternatives](https://www.capterra.com/p/10010509/DeskManager/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Reviews of AutoManager

Ease of use

4.9

Customer Service

4.9

## Pros and Cons in Reviews

UA

Usman A

ownerAutomotive, 2 - 10 employeesUsed the software for: Less than 6 months.

“Comprehensive Features: Offers a wide range of tools that streamline automotive business operations, saving time and improving efficiency.“

December 20, 2024

JC

Jordan C

Sales ManagerAutomotive, 11 - 50 employeesUsed the software for: More than 2 years.

“Deskmanager does not have compatibility with some of the other programs we use so we will have to manually input data multiple times.“

July 31, 2024

MR

Micah R

General ManagerAutomotive, 2 - 10 employeesUsed the software for: More than 2 years.

“For me, one of the best attributes of the AutoManager platform is the simplicity it provides in designing your website.“

August 28, 2024

MI

Merlyn I

Office managerAccounting, 2 - 10 employeesUsed the software for: More than 2 years.

“the least part is when I need an immediate response and have to get a ticket“

October 2, 2024

eT

evgueni T

OwnerAutomotive, 2 - 10 employeesUsed the software for: Less than 6 months.

“desk manager and web manager were successfully setup and I did not have any issue with that whenever i need help i call and I get support from \[sensitive content hidden\]“

June 2, 2025

MR

Marc R

OwnerAutomotive, 2 - 10 employeesUsed the software for: More than 2 years.

“Customer service response time is sometimes slow“

August 31, 2023

Yw

Yvonne w

ownerRetail, 2 - 10 employeesUsed the software for: More than 2 years.

“AutoManager is a great compony and technical support is very responsive, and helpful \[sensitive content hidden\] is a great.“

February 27, 2026

## Showing most helpful reviews

Showing 1-25 of 238 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

YW

Yvonne W.  
owner  
Retail  
Used the software for: 2+ years

### "Technical support"

February 27, 2026

5.0

Pros

AutoManager is a great compony and technical support is very responsive, and helpful \[sensitive content hidden\] is a great.

Cons

Nothing is I would say I don't like at this time about AutoManager and about technical support ....

Review Source

RV

Ron V.  
Owner  
Automotive  
Used the software for: 6-12 months

### "The Best DMS System "

December 20, 2024

5.0

It has been quite an experience using this product.

Pros

The program is easy to use, and it is user-friendly.

Cons

I don't have any complaints of the product.

Alternatives considered

[Frazer](https://www.capterra.com/p/34553/Frazer-Auto-Dealer-Software/)

Reason for choosing AutoManager

It is much easier to work with than other products.

Switched from

[Carsforsale.com](https://www.capterra.com/p/178449/CarsForSale/)

Carsforsale product was not fully functional.

Review Source

JL

Jonathan L.  
Owner  
Automotive  
Used the software for: 2+ years

### "Unhappy User"

July 12, 2024

1.0

This software was purchased decades ago. One day we came in and were unable to use the software that we paid for. We were "held hostage" until we paid their support fee. We would not recommend this software to anyone.

Pros

Ease of use - did not appreciate being held "hostage" to pay their support fee.

Cons

The support fee - you have no choice to use support or not.

Review Source

RC

Ranju C.  
manager  
Automotive  
Used the software for: 2+ years

### "Technical Support "

February 12, 2026

5.0

Pros

I like most about AutoManager is very organized company and perfect support. \[sensitive content hidden\] was very helpful and knowledgeable

Cons

Prices for software are higher than before but it is still affordable pricing Still like automanager

Review Source

AT

Alex T.  
Manager  
Automotive  
Used the software for: 6-12 months

### "Very Happy- \[sensitive content hidden\] training is great "

September 27, 2024

5.0

Very good, I always receive the help i need when reaching out!

Pros

\[sensitive content hidden\] in the support staff is great! I would highly recommend

Cons

Nothing-they are great. Very few companies deliver as well as Auto Manager

Switched from

[PBS Accounting](https://www.capterra.com/p/117394/Passport-Business-Solutions/)

Save money and better support, ease of use and set up with quick books

Review Source

CH

Cindy H.  
Owner  
Automotive  
Used the software for: 2+ years

### "Tech support"

January 30, 2026

5.0

Pros

Ability to print stock sheets and charge out invoices. Got help from \[sensitive content hidden\] today. Great help. Up and running!

Cons

Not much at this time

Review Source

VH

Victor H.  
Manager  
Automotive  
Used the software for: 2+ years

### "technical support"

September 30, 2025

5.0

Pros

Deskmanager online and web manager is a nice and non-expensive software and like both programs Mike was very helpful

Cons

There is nothing to dislike about the new software When I need help I call Automanager and tech support answers all my questions

Review Source

YV

Yathzary V.  
Owner  
Automotive  
Used the software for: 2+ years

### "Support for web manager"

December 18, 2025

5.0

Pros

Automanager has a great customer service and great software such as Deskmanager and Web manager and great CRM system. \[sensitive content hidden\] is the best IT rep you can find

Cons

Nothing

Review Source

AA

Abe A.  
Owner  
Automotive  
Used the software for: 2+ years

### "Desk manager support"

October 1, 2025

5.0

Pros

Automanger is a great company and I love Desk Manager program and \[sensitive content hidden\] was very helpful and assisted me all the time I needed assistance.

Cons

I have nothing to complain about Automanager. and as said above Automanager is a great company with great products

Review Source

KM

Karin M.  
Sales Manager  
Automotive  
Used the software for: 2+ years

### "Desk manager online technical support "

December 18, 2025

5.0

Pros

Automanager is a very great company and has excellent products like desk manager and web manager ....

Cons

Not much at this time

Review Source

MV

Margarita V.  
Manager  
Automotive  
Used the software for: 2+ years

### "Technical support"

December 17, 2024

5.0

Pros

deskmanger software is very easy to use and we like it \[sensitive content hidden\] was a great help

Cons

Nothing yet .

Review Source

PT

Pouya T.  
Owner  
Automotive  
Used the software for: 2+ years

### "Technical support"

December 4, 2024

5.0

Pros

\[sensitive content hidden\] was helpful with web manager training

Cons

Not much at this time.

Review Source

FT

FRANCISCO T.  
Owner  
Automotive  
Used the software for: 2+ years

### "Technical support"

November 11, 2024

5.0

Pros

Deskmanager is very easy to use Mike was helpful with tax and deskmanager related questions

Cons

Nothing. do not have any issues at this time

Review Source

MR

Michele R.  
Owner  
Automotive  
Used the software for: 2+ years

### "Desk Manager training for tech support "

October 29, 2024

5.0

Very good!

Pros

\[sensitive content hidden\] was very helpful with Desk Manager. Very patient

Cons

Just started using desk Manager

Review Source

KR

Kyle R.  
I.T. Manager  
Automotive  
Used the software for: 2+ years

### "Good experience with tech"

October 9, 2024

5.0

Great. Got called back fast and had to do a end call, called back before expected.

Pros

I was got quick support quick from \[sensitive content hidden\].

Cons

It was fine. I didn't really have any issues with it.

Review Source

ZP

Zakash P.  
owner  
Automotive  
Used the software for: 2+ years

### "deskmanager setup"

October 21, 2024

5.0

Pros

\[sensitive content hidden\] was very helpful and was able to quickly fix the issue we were asking

Cons

.none.

Review Source

hN

henry N.  
Owner  
Automotive  
Used the software for: 2+ years

### "web manager and deskmanager support"

October 17, 2024

5.0

Pros

Friendly and easy to use and fast on the phone for support \[sensitive content hidden\] was helpful

Cons

nothing yet it is working fine and no issues

Review Source

CF

Christopher F.  
Manager  
Automotive  
Used the software for: 2+ years

### "ebay posting"

October 18, 2024

5.0

Pros

web manager program is very easy to use \[sensitive content hidden\] was extremely helpful and very knowledgeable and very polite

Cons

nothing yet so far so good

Review Source

TB

Teresa B.  
Office Manager  
Automotive  
Used the software for: 2+ years

### "quick books"

October 16, 2024

5.0

Pros

\[sensitive content hidden\] was helpful with quickbooks software setup

Cons

none

Review Source

CS

Cliff S.  
Finance Manager  
Automotive  
Used the software for: 2+ years

### "Epson Printer setup"

October 17, 2024

5.0

Pros

Very responsive support team. \[sensitive content hidden\] is very knowledgeable

Cons

I can't think of anything

Review Source

DK

DIANA K.  
OWNER  
Automotive  
Used the software for: 2+ years

### "TECHNICAL SUPPORT"

October 14, 2024

5.0

Pros

STAFF ARE SUPER FRIENDLY AND HELPFUL. \[sensitive content hidden\] IS GREAT !!!

Cons

NOTHING BAD

Review Source

JM

Jose M.  
Owner  
Automotive  
Used the software for: 2+ years

### "Desk manager set up"

October 17, 2024

5.0

Pros

Easy to use. \[sensitive content hidden\] helped me out he was great

Cons

Nothing yet everything worked out great for me

Review Source

JS

Justin S.  
GM  
Automotive  
Used the software for: 2+ years

### "Great Platform"

September 26, 2024

5.0

Pros

Been using it for 6 years. I love the control and the support. Just got off the phone with support from Mike and he was great as are all of them.

Cons

I guess there isnt anything I havnt liked about it.

Review Source

KH

Kristi H.  
Manager  
Automotive  
Used the software for: 6-12 months

### "Printing assistance"

October 30, 2024

5.0

Pros

\[sensitive content hidden\] was helpful with printing from Deskmamager online

Cons

Nothing yet.

Review Source

CF

Corey F.  
General Manager  
Automotive  
Used the software for: 2+ years

### "Technical support"

September 9, 2024

5.0

Pros

easy of use, and unlike DealerTrack (Super convoluted) Online Desk Manager use of use, and easy to navigate, and has robust comprehensive tracking, and integrations.. \[sensitive content hidden\], with Support is knowledgeable and makes it easy.. Thank you \[sensitive content hidden\]

Cons

Nothing yet .

Review Source

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## Related categories

[Auto Dealer](https://www.capterra.com/auto-dealer-software/)[Sales Tracking](https://www.capterra.com/sales-tracking-software/)[Marketing Automation](https://www.capterra.com/marketing-automation-software/)