# Page 10 | AutoManager Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 10 - Is AutoManager the right Auto Dealer solution for you? Explore 238 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/10010509/DeskManager/reviews

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AutoManager

4.9 (238)

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Last updated March 13th, 2026

# Page 10 - Reviews of AutoManager

## Showing most helpful reviews

Showing 226-238 of 238 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

TN

Tony N.  
Owner  
Automotive  
Used the software for: Less than 6 months

### "Technical support"

September 7, 2023

5.0

Pros

Deskmanger program is unexpensive and easy to use and nice customer service

Cons

We do not have any issue with automanager ptoducts

Review Source

PM

PJ M.  
Manager  
Automotive  
Used the software for: 1-2 years

### "Great DMS + More"

February 1, 2019

5.0

Overall great experience!

Pros

Easy to set up and Use - Even more convenient if you have WebManager as well

Cons

When contacting support they always have someone call you back instead of connecting you straight to someone.

Review Source

Response from AutoManager

February 13, 2020

Thank you for the enthusiastic thumbs up! Your right, WebManager and DeskManager communicate directly with each other.

MB

Marilyn B.  
Manager  
Automotive  
Used the software for: 2+ years

### "Easy to use"

January 9, 2017

4.0

We have been using DeskManager for years. It is simple and easy to use. It does everything a small dealership needs to do.

Pros

easy

Cons

not as custom as I would like

Review Source

Response from AutoManager

August 24, 2018

AutoManager works hard to make things as easy as possible for our customers so they can focus on their customers. Thank you for taking the time to share positive feedback with us!

JJ

John J.  
GM  
Automotive  
Used the software for: Less than 6 months

### "Software Works But Has Backend Support Problems"

March 9, 2017

2.0

Used it for 3 months worked as they said but when I needed backend support they never have the time to finish and wanted to just hang up on me before problem was solved and then support totally missed the minor problem and disrespected me making me go off on them so I dumped them need better backend support!!!! Do Not Recommend!!!

Pros

simple to use

Cons

backend support staff

Review Source

Response from AutoManager

August 22, 2018

Hi John, it is unfortunate that this is your perspective, however we appreciate the information as we are always striving to do better. It may help to note that we have a dedicated staff, on-site that work hard to provide excellent tech support. If you have any questions, you can always refer to our knowledgebase: https://help.automanager.com/. We offer videos and a vast array of tutorials. We would love to turn this negative into a positive. Please reach out to your account executive whenever you have an opportunity. Thanks.

SW

Shannon W.  
Owner/Operator  
Automotive  
Used the software for: 6-12 months

### "Best "Cloud like" option for small, mobile flexible dealer. The tech support has never let us down!"

November 28, 2017

5.0

Mobil capability to work deals anywhere.

Pros

The mobility through hosting. We have Mac and PC users and can even use it on an IPAD with remote desktop. Online training was great and we were up and running very quickly. Push to Craigslist, scan the inventory and a very affordable price. Text to pay has helped us have 100% customer payments so far.

Cons

I have asked for scheduling communications for payment reminders. I would like to edit the texts with ProPay and create batched texts and emails to remind people to pay. Only feature request I have had.

Review Source

Response from AutoManager

November 29, 2017

Hi Shannon! Thank you for taking the time to leave us this review. We appreciate your feedback and strive every day to have our customers be as satisfied with their experience as you are with yours.

rN

ramin N.  
  
  
Used the software for:

### "its not web-Based "

September 10, 2015

1.0

Cons

At first customer service agents were nice, he told me 30 days 100% money back guarantee, i paid amount for six month then i found out lots of issue with the software i demanded money back not only they refused to do so but also billed me after six month even though they know that i canceled a week after the purchase, this company is money hungry don't care about you, don't recommend them, much better software out there

Review Source

Response from AutoManager

August 22, 2018

Hi Ramin, we appreciate your feedback and would like to have seen a better result. We always want to make our customers satisfied. As you may or may not know, DeskManager is available on the cloud. We are focused on innovation and being cutting-edge as well as providing excellent customer service. Please don't hesitate to reach out to us with any possible questions. Thanks.

JL

Jennifer L.  
  
  
Used the software for:

### "Fantastic!"

October 23, 2015

5.0

We were new entirely to the auto business and DeskManager has been a lifesaver. From making a deal to having the correct forms or helping keep books in order to running credit applications, Deskmanager does it all! Customer support is very easy to deal with and are actually rarely needed. This software is an absolute must that I would not chose to be without. We have been in business for over 3 years now and DeskManager has been with us every step of the way. Integration is seamless. As our business has grown, DM always had the answer. The developers have thought of issues in advance. Thank you DM!

Review Source

Response from AutoManager

August 24, 2018

It is our pleasure to have been of assistance. Thanks for the positive review and time to share it. Please let us know what else we can do!

SA

Steve A.  
Sales  
  
Used the software for:

### "A very customer-oriented company."

September 21, 2015

5.0

We've been subscribing to WebManager for almost a year now, and our experience has been incredible. From taking the time to explain exactly what our costs would be, to tolerating our learning curve, to adjusting templates to fit our needs, Bill Tzabi in sales, and George in IT have been instrumental in making the entire process smooth and productive. The entire IT support department has been stellar to work with as well, easily attended to our needs and requests in a timely manner. Deciding to move our website hosting to Automanager wasn't a decision we took lightly or rushed into, but we are exceptionally happy with our experience and look forward to a long and productive partnership.

Review Source

CJ

Clint J.  
Owner  
  
Used the software for:

### "This platform is powerful beyond imagination, especially when price is considered."

May 20, 2016

5.0

This is a powerful DMS platform that is capable of way more than most that cater to the Independent Dealer community. I have had no issues so far, but admittedly have a great deal of experience on the Franchise side. There are a great number of settings available, and they do take some time to get through. Once the setups are done, this thing is fast and efficient. I would recommend this platform to anyone that wants more than just a basic platform to type paperwork.

Review Source

Response from AutoManager

August 24, 2018

Hi Clint, having variety and trying to meet all the various needs of our customers is very important to us. That and customer service. Thank you for letting us know how you feel and sharing your good experience with us!

SS

Samantha S.  
Internet Manager  
Automotive  
Used the software for: Less than 6 months

### "We used this previously and it was great!"

December 7, 2016

5.0

At my previous dealership, we used this software and it worked amazing! Very great product, and highly recommended!

Pros

Easy to use

Cons

none

Review Source

Response from AutoManager

August 24, 2018

Thank you for thinking of us!

CA

Casey A.  
Owner  
  
Used the software for:

### "ABSOLUTELY AMAZING SOFTWARE AND SUPPORT"

September 1, 2015

5.0

I've been in the industry for some time now, and not only is the software efficient and user friendly, but the support is nothing less than exceptional! I am so grateful for the support team, as they are always easy to reach and assist you immeditely. I have not once had an issue with them, and find it shocking that anyone else could say anything less. Thank you guys for all that you do!

Review Source

Response from AutoManager

August 24, 2018

With your knowledge and experience we truly appreciate the vote of confidence and positive review.

CS

Coby S.  
I.T.  
  
Used the software for:

### "Great People!"

June 19, 2015

5.0

Everyone is always so professional, polite, and eager to help! They've made transitioning to a new website quick and easy! We at Jerry's Campers in Abilene, Texas are VERY appreciative of the hard workers at Desk Manager!

Review Source

Response from AutoManager

August 24, 2018

Thank you for praising our staff, they appreciate the review and are committed to continue working hard to keep our customers happy.

SW

STEVE W.  
  
  
Used the software for:

### "Great System"

January 18, 2017

4.0

Deskmanager is easy to use and offers all the things needed to run a dealership. Forms and Reports. Great Customer Service.

Review Source

Response from AutoManager

August 24, 2018

We have spent over 30 years working on DeskManager and keeping it ahead of the curve for our dealers. From our ePay forms to our BHPH, we look under every stone. Thanks for the positive review!

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