# ACE Dental Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is ACE Dental the right Dental solution for you? Explore 108 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/10010533/ACE-Dental/reviews --- ACE Dental 4.6 (108) [View alternatives](https://www.capterra.com/p/10010533/ACE-Dental/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of ACE Dental Ease of use 4.6 Customer Service 4.7 ## Pros and Cons in Reviews CM Conchetta M AssistantConsumer Services, 2 - 10 employeesUsed the software for: I used a free trial. “This program does everything and you have ability to add more functions“ October 4, 2024 BC Brendalyn C DMDHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: More than 2 years. “So when I finally agreed to do the cloud last week because ACE is claiming that Microsoft access can only handle data up to 1GB and I'm now up to 980 MM, I then switch to cloud, But when I was using the cloud for 2 days it was not saving my notes and I have to keep re-writing the notes and claims.“ August 16, 2023 BC Brendalyn C DMDHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: More than 2 years. “First they are helpful then later on I noticed they start to push transferring the data into the cloud.“ August 16, 2023 BC Brendalyn C DMDHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: More than 2 years. “I have been paying for support since 2017 and I'm so confused how can my data be corrupt if they keep updating my server automatically .“ August 16, 2023 BC Brendalyn C DMDHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: More than 2 years. “I have ACE since 2017, switch to them because Computer Age has no more support.“ August 16, 2023 SS Sumeet S CEOHospital & Health Care, 11 - 50 employeesUsed the software for: 1-2 years. “Affordable and user-friendly, but compared to other practice management softwares, this is not my favorite.“ April 13, 2022 ## Showing most helpful reviews Showing 1-25 of 108 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Vaibhav G. Clinic Manager Hospital & Health Care Used the software for: Less than 6 months ### "Good experience with ACE Dental" July 19, 2022 4.0 Pros Apart from Appointment scheduling, I liked the insurance feature, you can sub companies, add produce code, company- patient share of insurance amount. Cons In the Dental Charting they have limited options, Perio charting doesn't have print option. Review Source CM Conchetta M. Assistant Consumer Services Used the software for: I used a free trial ### "Dental office works all in one" October 4, 2024 5.0 Video training was great. A little disappointed that there was a cost Pros This program does everything and you have ability to add more functions Cons Great product. All you could want at your hands Review Source BC Brendalyn C. DMD Health, Wellness and Fitness Used the software for: 2+ years ### "Beware and Don't get Fooled, wait until you are with them passed 2 yrs." August 16, 2023 1.0 I have ACE since 2017, switch to them because Computer Age has no more support. First they are helpful then later on I noticed they start to push transferring the data into the cloud. I have issues with our internet around the area. So when I finally agreed to do the cloud last week because ACE is claiming that Microsoft access can only handle data up to 1GB and I'm now up to 980 MM, I then switch to cloud, But when I was using the cloud for 2 days it was not saving my notes and I have to keep re-writing the notes and claims. I then called ACE to just get me back into keeping my own database. They told me I can removed the old claims which takes up a lot of space, but then informed me that purging it will not work because my data is corrupt. I have been paying for support since 2017 and I'm so confused how can my data be corrupt if they keep updating my server automatically . Now they are telling me I have to go to every patient to remove the old claims and also remove the appointment so my data will get smaller for it to work.I called my friends who have DENTRIX and they don't have this issue at all, they been with DENTRIX longer than I did with ACE.Now I'm "STUCK WITH THIS CRAPPY SOFTWARE" Pros Easy to use if it's only Charting, notes and claims are being use. Cons After 2 yrs with them they start selling you the cloud to pay more for the support. Reason for choosing ACE Dental Thinking I will save some money, BIG MISTAKES now my support cost more than DENTRIX Review Source RB Roger B. Owner and Bio-informatics Researcher Hospital & Health Care Used the software for: 6-12 months ### "Our Experience with Ace Dental Software and Support" August 21, 2016 4.0 Ace has everything and the best support I've experienced in any business, ever! My wife and her staff have used Ace Dental Software at our dental office for just about half a year now. We are under the fully licensed $4,000 model. I am writing this review to give an honest and positive review of their software and support. I will begin by recalling and responding to a comment from a dentist that explained that the coders at Ace don't know their own software or offer good support it. Here is why this is false. When we began using Ace, we had a frustrating experience where the program wasn't functional for us. I have a PhD and work in coding in the field of bio-informatics. Prior to contacting Ace about the issue, I investigated every part of the program that any typical technician or computer programmer would suspect to be a problem. When, I contacted John I forewarned him that we were experiencing a problem that he wasn't going to be able to explain. Over several days and nights John and his coders repeated the same tests I did on my PC, and they arrived at the same conclusion; the issue stemmed from some aspect of graphics processing, but defied logic. John and his coders worked continuously in the evening and on weekends with tweaking features within Ace and on our computers to pinpoint the problem. After recruiting some equally perplexed engineer friends at NVidia to run Ace across many different GPU's we were able to pinpoint the problem to being tied to our office using an advanced GPU architecture that most consumers and businesses won't begin to adopt for another couple of years. After spending many hours inside and outside of their normal business hours, the Ace team didn't ask me to swap out $10,000 worth of graphics cards necessary for my work, for cheaper consumer models. Instead they spent many more hours over several weeks to re-write and re-compile a new program that would function in the architecture. I can GUARANTEE you that absolutely no software company would do that for a consumer. Over the 1.5-2 months it took all of us to identify the program and Ace to redevelop the program, it is likely that it came as a loss to Ace with respect to what we paid in our support and licensing fees. I am happy to write this review for Ace because of their willingness to offer a high quality and affordable product to dentists, and for their willingness to go above and beyond for their customers. Pros Ace is one of two reasonably priced software programs (other being Open Dental), and discloses its pricing. The key to Ace remains its support and kindness, whether a user has complex questions or simple ones. True Story - When we purchased our office from a retiring dentist I gave a receptionist (~50) a mouse to walk her through using Ace and dental software for the first time. She held the mouse with her laser facing toward her palm. After 4-5 months of using the software they are both able to enter patient information, payments and insurance, print statements, check out patients, and schedule them, but if I ask them to minimize or close out a screen they don't understand what I mean. How is it that they don't know the most basic of computer tasks, but can manage to use the software. Well there is an ongoing joke at the office, "Just call Jackie". Stopping by the office, I have caught our receptionists twice call Jackie when they thought there was a problem in Ace. The circumstances of these calls led me to realize they were calling her so much that she was basically their "elementary computer teacher." 1) I caught them calling Jackie when they accidentally minimized Ace and couldn't figure out where it went or how to get it back. 2) Dental Exchange (completely different program) froze and they tried to call Jackie for help. I can only imagine all of the calls she has had to hear from them, but she's always happy with them. They really are great receptionists though. Cons As much as I love Ace Dental, and would choose it over any dental software, I am admittedly critical of several areas. I have let John and Ace know it in several e-mails, phone calls, and surveys. They are constantly making upgrades to the program and bringing in new and exciting features, but it comes at the cost of ignoring a very few basic aspects that would truly make the program perfect. Ace opens in two major boxes. All of the core screen is an independent box that sits inside a second box that has the menu information. There is no point to this and its a distraction. The general graphics are severely outdated and color is basically 6 color RGB. While its the most feature rich program, it has the feeling of being an outdated program from the 90s. We'd like to have a computer set up (or iPad) where patients can directly fill out and update patient information, but the enter patient data screen is bland with a 1990s look. We try to maintain a modern look since a big focus in our practice includes integrating the most advanced dental materials and equipment that assists us in conducting dental research as well. While relatively rare we also get the occasional patient that asks us if our dental software was ever updated to have any modern patient info protection features. We joke about the look with a patient that brings it up, but always have in the back of our mind that some patients secretly have similar reservations of it, but don't bring it up for us to explain. Review Source Response from ACE Dental Software August 25, 2016 Dr. Brown, Thank you for your thorough and thoughtful review of our company and our software. We will continue to work hard to give you the best software and the best service at the best price. As for patient data entry, we have recently released our Online Patient Forms. New patients can enter data using any browser, either from home or using a tablet in the office. We value your input and we will be seeking it so we can work to make our software, as you say, "perfect". SS Sumeet S. CEO Hospital & Health Care Used the software for: 1-2 years ### "Ace Dental" April 13, 2022 5.0 Affordable and user-friendly, but compared to other practice management softwares, this is not my favorite. Pros User-friendly and has a clean-modern interface. The staff/team has had no issues picking up/learning the software. Cons Sometimes the software itself is slow in running. Updates on other computers are slow due to the lag. And in healthcare, real-time information is extremely critical. Alternatives considered [Curve Dental](https://www.capterra.com/p/98688/Curve-Dental-Hero/) Reason for choosing ACE Dental Cost. Review Source SS Steven S. practice owner Health, Wellness and Fitness Used the software for: 2+ years ### "I have had seven trouble free years of using Ace Dental in my practice" September 21, 2017 5.0 Years of trouble free use. Pros The software is very reliable and represents one of the BEST VALUES that I could find. It is loaded with features and allows fairly easy customization; everything from appointments, different fee schedules, provider info, reports, confirming appointments can be changed by the user. It is scalable from a single user to multiple user terminals in a large networked office. Cons There is little to dislike, especially when one considers the entry price. Anytime new software is implemented, there is a big adjustment. Some software companies send a rep out to the office for training. Ace Dental relies on online videos. The disadvantage is that some staff learn best by demonstration. There is an advantage however with videos in that they can be played over and over again, as many times as needed. This is helpful if there is staff turnover. Review Source Response from ACE Dental Software September 25, 2017 Dr. Spindler- We very much appreciate your high remarks of our software! Thank you for being a long time supporter of ACE-Dental Software. As you mentioned, training office staff is very important. We believe any transition to new software should be as painless as possible. Our bundle comes with one on one training. It can be done with any new employee or existing staff that just needs some explanation of advance features. Call in anytime for some personal training! OO Orin O. Dentist Hospital & Health Care Used the software for: 2+ years ### "ACE Dental Software - Best Choice for Practice Management and Clinical Charting" April 3, 2017 5.0 I have been an ACE Dental software user for five years, and it works great in my office. Before ACE, I used Perfectbyte for several years. ACE is far more complete, efficient, and user friendly. My staff has worked in other offices that have used Dentrix, EasyDental, and Eaglesoft; they all much prefer ACE. ACE technical support is outstanding. I have never lost data for any reason (that is most crucial!). When we call tech support with a problem or question, we almost always get connected to a familiar voice who can help us. On the rare occasion that they do not answer, we receive a call back within a short time. In five years, I have never not been able to use the software during patient treatment or checkout when we needed to do so. ACE Dental software bridges perfectly with the XDR radiology software that I use. Clinical charting and perio charting are intuitive and well thought out. And the ACE programmers are regularly improving the software with updates about every one or two months. I also subscribe at an ACE add-on that confirms patients with email, text messages, and phone calls. That saves the office staff much time, and cancellations and failures have been reduced to almost zero. Submitting insurance claims electronically is also easy with ACE! There is no instruction manual; instead ACE has produced a series of videos to instruct new users how to use the software. I am very satisfied with ACE Dental software, and I recommend it wholeheartedly to any dentist looking to purchase practice management and clinical charting software. Review Source aG afshin G. dentist Hospital & Health Care Used the software for: 2+ years ### "Great support, easy to work with, many useful functions." January 23, 2017 5.0 What I have learned is that there is no such thing as one software to satisfy everybody. But what makes a difference is that when there is a support team to walk you through it and be there when things break down and you are about to pull all your hairs out. I have been using ACE for over 10 years already and I am very pleased with the software. It is very simple to use and anytime I have a new staff, I would just have them watch the videos on line on how to do things, so it is like a personal trainer for me. Not many software let you do completely paperless, but somehow we were able to get rid of the papers and use PDF and pictures to attach everything in to the file. Few years ago when John was redoing the whole software, I was there with him telling him how to change things from a dentist point of view. Still today, I shoot him an Email requesting a change here or there, and if it is feasible, they get it done. As stressful as dentistry is, at least I know I could count on them to reduce the head ache of my day to day charting for me. Thank you guys :) Pros Ease of use. Being able to be completely paperless, attaching all the reports, pictures to the chart. Great support, constant updates to keep up with the latest changes in dentistry and laws. Cons on a selfish matter, I wished the hours of customer service could have been adjusted a little to help us more in the west coast. Review Source LS Lydia S. Administrator/Manager Used the software for: 1-2 years ### "with the excellent help from your technical team I found your soft ware is easy to navigate." August 18, 2017 4.0 Pros Your software is easy to use, the Insurance windows are very user friendly. I also like your technical people,they helped a lot when I first started here Cons The type, (fonts), even the largest one are still too small to read easily. I find the software to have glitches, where you have to go in and out of the schedule to get it to print out correctly and the new feature where you put appointments on hold it will say chair conflict when there is not one, so you have to go out of the appointment area and come back in to get it to place the appointment. Ends up taking more time to do these tasks then it should. Review Source Response from ACE Dental Software August 23, 2017 Lydia- Thank you for the positive feedback! We would like to have a trainer help you out with the items in the software you have mentioned. Let's see if there are some adjustments we can make to your computer monitor to be sure the settings give you the larger font you would like to see. I have already asked my support department to reach out to you, in fact, you should have already heard from them. Since this is an unknown issue and never mentioned by you to date, we will look to resolve this immediately. We would like to be sure our software is always running optimally. Thank you again for your positive feedback and being a long time customer of ACE-Dental. Thierry J. Business Administrator Hospital & Health Care Used the software for: Less than 6 months ### "ACE review " January 24, 2019 5.0 I tried this software while doing an EMR evaluation for strategic development and growth aimed at small clinics. I was able to use it and understand it enough to give it a recommendation. Pros As with most people, I believe ACE is the best option out there for most dental clinics. The ability to send mass communication to the staff is invaluable for Dentists. Backing up the system ensures that it remains updated and reliable. The client management system is comprehensive, coherent and adaptable after some practice. Cons The system takes practice and the overall layout seems outdated by current standards. It is also not the cheapest software for smaller practices. Review Source FS Francis S. Office Manager Hospital & Health Care Used the software for: 2+ years ### "ACE is the way to go!" December 14, 2016 4.0 I love using ACE, there are a lot of features that make the day go a lot smoother. Its nice to have boxes specifically for notes -very convenient. The support is without a doubt the best out there. If I ever have issues the rep is always there to help me solve my technical problems immediately and is very knowledgeable! Pros Ease of use and many useful features Cons I do wish that whatever I typed in was automatically saved and sometimes account info for a patient does not always transfer over to patient info. Review Source SH Susan H. Office Manager/co-owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Ace Dental Software is just about the best business investment we have ever made!" December 14, 2016 5.0 Number One is the customer service, especially Jackie, who is truly a gem! She is so helpful, never makes me feel like I am taking too much of her time and her warm personality shines through the telephone line! I have worked with 2 other major dental software companies in other doctors' offices, and Ace does everything that they did, only at a MUCH LOWER price. I highly recommend them. Our dental practice is family owned and family operated. My husband (Dr. Robert Hammond) is the dentist and I am in charge of the front desk and insurance, etc. We are very happy that we found Ace Dental Software when we opened our new office. Pros Very user friendly, logic to all tasks. Cons Can't think of anything.... Review Source jR jamie R. office manager Medical Practice Used the software for: 2+ years ### "work and progress " October 19, 2017 3.0 Pros sometime it can be very easy to use with some functions. I can navigate the reports and day sheets well. I am able to look for a family rather quickly and transactions fast. Cons recall system needs more help!!!!! The accounts are incorrect sometimes. there should be a better way to put in notes for the office to see pop up every day Review Source MT Max T. Dentist Medical Practice Used the software for: 2+ years ### "Great Software" January 24, 2018 5.0 Have Been using ACE for a long time. The company has worked with me to make it affordable for more than one practice. Support is great. patient support staff ( needed for oldies like me!!!!) Pros Ease of use. Lots of features. Pick and choose which ones to use. Constantly upgrading. additional options available at minimal cost compared to outsourcing. Review Source JM Johnnie M. Dentist Used the software for: ### "Not my experience " June 7, 2016 1.0 This is the worst piece if software I have ever used. It constantly logs me out and sign in is from the dark ages. I always get errors at login. Lastly, customer service has no idea how to troubleshoot. It is fine to be nice but you should know your tech cold. Very disappointing. I don't know what the problem is but it probably stems from the fact it is written from a different era. I guess if I had a 10 year old computer it might work. Review Source Response from ACE Dental Software June 14, 2016 We are sorry you feel this way about your experience Dr. McNichols. In your case in particular, we feel your review is emotion based because you did not receive support as quickly as you wished. As you know, the subscription to our support service is optional. Even though you elected not to subscribe to our support service, we still want to help you. However, it is only fair that we take care of those customers who are paying for support before we help those who are not. Side note, software companies as a whole would not generally offer support unless it is paid for. When we tried to call you back, we could not reach you or leave a message as your voice mail box was full. I am told that when you called again, your issues were completely resolved. We have affordable software that does not break the bank and support is an option. Still, we truly apologize for this single experience that you had with our software and will offer you 30 days of support for free, we want to be sure MB Michael B. Dentist/Owner Used the software for: ### "Dropped Eaglesoft for ACE with no regrets!" September 25, 2015 5.0 In 2012, our practice changed to ACE from Eaglesoft. Why? In my experience with Eaglesoft, Eaglesoft promised much, delivered little. Customer Service = awful. The standard response: Your issue must be from a power surge or internal electrical issues. Turn your server on and off and see if that works. ARGH!!!!!!!!!! The updates, which we paid for monthly, rarely came. Cumbersome software, too many clicks, had to get out of a section to view another section. ACE.... user friendly!!!!!!! Many bells and whistles important to a dental practice as the software programmer designed it for his dentist spouse. Any category you need with the patient in your chair is available on the same page. AFFORDABLE!!!! TREMENDOUS TECH SUPPORT!!!! APPOINTMENT CONFIRMATION via text message, cell phone or land line contact. RECALL REMINDERS via text message/email. ACE welcomed our needs, wants, suggestions to improve the software and updated in a timely manner \[versus Eaglesoft send a suggestion and maybe in your lifetime you might see it\]. Digital Radiography? ACE has multiple 'bridges' to work with your system. They aren't trying to up sell you. With any software conversion, hiccups and frustration presents, however, ACE support continued to amaze, even on weekends if necessary. I encourage anyone unhappy with their current dental software to investigate ACE. Review Source SD Sherry D. Office Mngr Used the software for: 2+ years ### "Great Software" December 14, 2016 5.0 Been with Ace since 2005, solid support, great features, always improving & adding features. My only want is color options when making notes in the patient's chart. Would make it easier to look quickly through notes for a specific theme. Pros ease of use & updates & support Review Source ML Monique L. dentist Medical Practice Used the software for: 1-2 years ### "Ace is very good and would recommend for small to midsize businesses." December 17, 2018 5.0 Pros Easy to navigate through the modules, the tabs are at the top so you don't have to shift some place else. The customer support is quick and easy to get a hold of. The cost is affordable than other softwares and the the data is quick. Cons The dental image is not on cloud, but other than that there are no cons , it is very good software for the money. Review Source IP Ilene P. front desk Used the software for: 2+ years ### "Tech support usually picks up right away or calls back within minutes. They are very patient !!" July 6, 2017 5.0 Pros From day one I found the software to be very user friendly. Didn't need very much instruction. Updates are done as needed and from client requests. Review Source OO Orlando O. Management Health, Wellness and Fitness Used the software for: I used a free trial ### "Easy to use" October 9, 2018 5.0 Its being very helpful to our business and very easy to use as well! I am always looking for the latest in technology and best software and this one by far is one of them. Pros The software is very compatible with any system and at the same time is very user friendly. Cons Well to be honest the software is very good to use, perhaps more hints on how to use it or a diverse section on how frequently asked questions. Review Source Response from ACE Dental Software October 17, 2018 Thank you for your great review. If you look in the ACE program, you see a "How Do I' menu. This has several tutorials to show you how to navigate through the program. If you have any questions, always feel free to contact our technical support and they will be happy to assist you. SC Sarah C. Dentist Medical Practice Used the software for: 2+ years ### "Software" February 24, 2017 4.0 Have been using ace for over 6 years. It was very easy to learn and teach my employees. My go to software. Review Source JF John F. Dentist Medical Practice Used the software for: 2+ years ### "Easy to use and customer support is great" July 5, 2016 5.0 Pros ACE Dental Software is an extremely easy program to use. Patients love the text and email reminders for appointments (eReminder feature) and we have seen an almost 100% elimination of no shows. Any problem is immediately dealt with by the helpful and patient support staff. Cons I have had no complaints when dealing with the customer service. I recommend this product. Review Source CE Cara E. Office Coordinator Medical Practice Used the software for: 2+ years ### "Awesome" October 23, 2017 5.0 Pros pretty easy to learn- customer service always very helpful. Especially cust support representatives!!! :) Cons freezes up alot. it also kicks us out quite frequently when we go to check patients out. also changes things (ex. in collections it will change how patient pays. i enter it as visa and it will show up as cash ?) Review Source MM MICHAEL M. Dentist Medical Practice Used the software for: 2+ years ### "Great software and great support, the best." August 4, 2016 5.0 Pros Easy to use, easy to learn and the support has been top of the line. Cons Some reports are difficult to create, but become easy over time. A written manual would be nice. The vendor is top notch, always there to walk you though a problem. I am 100% pleased. Review Source iA imad A. Owner Medical Practice Used the software for: 2+ years ### "our easy and simple practice mangement software" September 28, 2016 4.5 Pros the simplicity for any user, the updates and way of delivery but most of all we love the great support Cons patient medical history and patient updates during visits about the vendor listening to much to the user personal preferences Review Source Similar Products Featured ## Related categories [Dental](https://www.capterra.com/dental-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.